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Question

Cannot use/add/reauthorize Tidal account – network error on all devices

  • September 5, 2026
  • 6 replies
  • 26 views

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Tidal suddenly stopped connecting to Sonos on me. It was working perfectly a couple of hours ago.

What's happening:

  • I'd left a playlist on repeat before heading out, expecting to come home to music still playing. Instead, playback had stopped — so whatever broke, it broke while the music was actively playing, not from some idle timeout.
  • Now, trying to reauthorize Tidal in the Sonos app gives me a network error.
  • I removed the Tidal service entirely and tried to re-add it — same network error, on two separate devices (phone and computer).

What I've already ruled out:

  • Not a Tidal account/subscription issue — Tidal works fine everywhere else: streaming through Chrome, no problem, and works perfectly through Tidal in my car.
  • Not a general network issue — other services like TuneIn are working fine on Sonos, no changes made to my router or network setup before this started.

So it really looks like it's the Sonos↔Tidal connection itself that's broken, not my account or my network. Anyone else hitting this right now, or know what's going on? Happy to grab a system diagnostic if that'd help someone dig in.

6 replies

Airgetlam
  • September 5, 2026

Unfortunately, only the moderators have access to the data in the diagnostic, or Sonos Support. Those of us who are in this community do not.

I’d first try to refresh your network. Unplug / power off all Sonos devices, then reboot your router. Wait two minutes, then plug back in / power on all the Sonos. Wait another two minutes, then test.

If it still isn’t working, I would recommend that you submit a system diagnostic within 10 minutes of reproducing the issue  and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


Airgetlam
  • September 5, 2026

Just as a note, Sonos doesn’t reach out to the same server that Chrome or your car does. It needs to connect to a server that SMAPI works on. 


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  • Author
  • Contributor II
  • September 5, 2026

Thank you. 

I was going to take my network down but figured I'd try again a 57th time to re-add Tidal from my phone. 

It went through immediately this time and nothing has changed  

Thanks again! 

 


Airgetlam
  • September 6, 2026

Huh. That’s odd. Any controller just communicates with the system on the speakers, which reach out to do the authorization. Wonder if Tidal’s Sonos port / server was down for some amount of time. 


AjTrek1
  • September 6, 2026

Tidal is working for me. Listening to it now. iPhone 17 ProMax_iOS 26.6.1


Airgetlam
  • September 6, 2026

Yea, if you see the OP’s last post, it is working for them as well, now. They had to change controllers, but it’s working at this point.