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Question

problems with old system and sonos1 and 2 apps

  • September 6, 2026
  • 5 replies
  • 39 views

I have an older system (2013).  Set up using a bridge and connect.  I have two play 3 speakers and one Play 1 speaker set up with the system.  I also currently connect my receiver to the system and use the speakers on that to play in one room.

recently we have started having some issues with the system cutting out, so I updated both the Sonos1 app and installed and updated the Sonos 2 app.  Now things are really wonky!

the Sonos 1 app says that both my Sonos Play 1 and 3 speakers are incompatible.  But the bridge and connect work fine with the receiver.

the Sonos 2 app says the bridge and connect need updating (which the system hasn’t been able to execute on 3 efforts) .  But the Play 1 and 3 speakers connect fine.

I am thinking I need to reconfigure this system.  Would like to do the following using the Sonos 2 app:

keep the Play 1 and 3 speakers

add some Sonos in wall speakers

remove the receiver set up.

to do this to I get rid of the Connect and Bridge?  How do I clean  this up and have one workable Sonos system optimized,

 

5 replies

Stanley_4
  • Stanley_4
  • Grand Maestro
  • September 6, 2026

You can't mix S1 and S2 firmware and apps. Pick one or the other.

The Bridge is obsolete and a known source of connection issues. Best remove it and discard it.

Start here to understand the S1 S2 issues and needed configuration.

https://support.sonos.com/en-us/article/using-the-product-removal-tool-in-the-sonos-s1-controller-app

https://support.sonos.com/en-us/article/sonos-app-version-compatibility

https://support.sonos.com/en-us/article/product-shown-as-incompatible-in-the-sonos-app

 

    AjTrek1
    • AjTrek1
    • September 6, 2026

    As stated the Bridge needs to go.

    Additionally, why are you using Sonos S1? Look in the link and determine which Connect can be used on S2 or is only viable on S1.

    https://support.sonos.com/en-us/article/sonos-app-version-compatibility

    If you can’t make the determination from the information in the link go to your profile (at Sonos.com) and click System to see your registered products and the model/generation. 

    Together Everyone Achieves More = T.E.A.M.
      • TO Mark
      • Author
      • Contributor I
      • September 7, 2026

      Ok so I got rid of the bridge, the connect and the app Sonos 1.

      am currently left with 2 Play 3, a Play 1 and the Sonos 2 app.

      unfortunately, the system acts like it is connecting and never connects.  Just sits spinning.  Am thinking 0f deleting the Sonos 2 app and reinstalling

      thoughts?

      Airgetlam
      • Airgetlam
      • September 7, 2026

      If the devices are still S1, you’ll need to use the S1 controller to connect to them. Once you’re connected, you could update them to S2. Once they are updated to S2, you would use an S2 controller to connect to them.

      If you’re running into issues, you can always call Sonos Support to discuss it.

      When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

      Bruce
      buzz
      • buzz
      • September 7, 2026

       Don’t Factory Reset SONOS. This creates extra work, virtually never resolves a fundamental problem, and destroys useful diagnostic data.

      I don’t know if this is currently an S1 or S2 system. Only the appropriate controller should be running. I recommend powering down the router, SONOS components, and shutting down any controllers. Allow the router a couple minutes to reboot, then power the SONOS components. You can reinstall the proper controller. It’s very likely the system will be operational at this point. Likelihood of success will be higher if a player is wired to the router while the system is restarted.

      If this is not successful, note any error messages and give us information about your network.

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