Play 5 Gen 1 Powers Up - No Audio Out

Question

Hi. I have a Play 5 Gen 1. I actually have over a dozen Sonos speakers. They are great sounding speakers. My older Play 5 powers up and communicates with the system, but outputs no audio. I’ve done a factory reset and re-added it, but no luck. I’m an electrical engineer and can repair/replace PCBs. I hate to throw a great sounding device in the trash that can be repaired. I don’t need an upgrade discount to replace it. I just want to repair it if possible.

Airgetlam · Accepted Answer

Unfortunately, Sonos doesn’t offer an authorized repair center, anywhere in the world. And if you’ve already opened it, they won’t, to my knowledge, offer the discount on an upgrade.

There are some folks who have bitten the bullet, and even posted here, but mostly aren’t on this Sonos sponsored forum, but in other places. I’d be googling for that, were I you. To my knowledge, Sonos has never posted an electrical diagram outlining what is where.

Stanley_4 · Answer

I've seen several topics on "this component burned up" type repairs, none with much help beyond that level.Take the 30% and get a Five or maybe if you have Atmos sources an Era-300.

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