Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

CronchyTrending Lyricist I

asked in Advanced setups

Sonos Products and Wifi 7 routers (Asus BT10)

Just reporting a bug really and doing it here as support chat has been impossible to get hold of.Recently upgraded to Asus BT10 wifi 7 mesh system. All my other devices connected fine (including the ancient stuff like nest thermostats, ring doorbells, my 14year old printer etc...) with the exception of my Sonos gearArc, Sub3, symfonisks bookshelves - none of it would connect.Trying to manually reset the network settings and ultimately factory reset didn’t work, it simply wouldn’t connect to the wifi network.Ultimately I found that disabling ‘Wifi 7 Mode’ within the router settings allowed everything to connect back up. Wifi 7 mode is backwards compatible with older devices, as proven by everything else in my hose connecting to it fine, just evidently not for sonos, they will not connect whatsoever to an Asus wifi 7 router if Wifi 7 mode is enabled.Hopefully this can make its way to the engineers and they can push out a firmware update for these devices to work fine on a wifi 7 enable

RickardoContributor I

asked in Speakers

Why does the Sonos app not have a 0ms delay option for the line-in adapter?

It's disappointing that the Sonos Line-In Adapter is not included with Sonos speakers and must be purchased separately. Given the premium price of Sonos speakers, this adapter should be supplied as standard, especially since third-party alternatives are incompatible, leaving customers with no choice but to buy the official Sonos adapter.The more significant issue, however, is the mandatory audio delay enforced by the Sonos App when using the line-in adapter. The app only allows delay options ranging from 75ms to 2000ms, with no option for a 0ms delay. This is incredibly frustrating, as it creates noticeable synchronization issues between video and audio, in my case I'm using the Sonos Era 300 speaker with line-in adapter alongside other speakers which creates a noticeable eco in the audio output.Sonos, PLEASE UPDATE the mobile app to include a 0ms delay option! This is essential for a seamless and premium audio experience, which is expected at this price point.

IanEAContributor I

asked in Home theater

Surrounds not working after watching red button content

My LG 2024 Tv and Sonos Beam two sl1 and mini sub have worked perfectly until today. the sound settings on The TV have completely changed to a long bar for adjustment, also The speakers lack surround sound,the only thing difference is we watched football on the red button setting, could that have caused a complete change ? Completely baffled!

RstarContributor I

asked in Controllers and Music services

Sonos queue has way more songs then the playlist

I have several imported playlists that have a lot more songs in the Sonos queue compared to the playlist. For example, I have a playlist (Rock Unrated) that has 558 songs. When I start the imported playlist in Sonos, the queue says it has 48,546 songs. Another playlist has 321 songs, but when played on Sonos the queue has 56,496 songs.I created the auto playlist in Musicbee. The playlist is then exported to a M3U file that Sonos imports.This only happens when I start the playlist with my iPhone Sonos app. If I start the imported playlist with the Windows Sonos software, it has the correct number of songs.

SebojoshContributor II

asked in Speakers

Why is my Sonos randomly playing Jazz music at 5:00 AM?

For the past few years, I’ve been playing a 3 hour long White Noise track from Spotify on my Sonos One, as well as my son’s Sonos One. I select the track and then click repeat to make sure it continues through the entire night. We’ve never had issues using it this way in the past. Recently, and for reasons unknown, my Sonos Ones in both rooms will randomly start playing Jazz music around 5:00 AM / 6:00 AM. I check both Queues and the only tracks in each one are the White Noise track mentioned above, which is also set to repeat until I turn it off. All software and apps are up to date. I have no idea what’s causing this. There are no alarms set either. Completely random and waking me and my kids up early than necessary everyday. Any one else experiencing this issue or just me? Just had a 30 minute call with Support and after walking me through all of their suggestions, they too admitted they have no clue what’s causing this to happen. Tech, can you please take a look and fix this bug as

timsanderContributor I

asked in Speakers

Transferring older but compatible devices from S1 to the new Sonos app

Hi there,I recently replaced my old play 5s with newer speakers that I added to the new Sonos app. I still have two speakers (play 3 and play 1) and a boost in the S1 app. I wanted to transfer them but somehow I cannot get it to work. S1 asks me to update and when I do that it opens the new Sonos app. But when I then update there it says the system is up to date and the three devices do not show in the new app. Not sure what to do? Has anyone had this problem and could fix it? Would be grateful for any advice or help. Let me know if further info is required.Thanks so much in advance.All the best, Tim

starflyergoldContributor I

posted in Controllers and Music services

Adding radio custom URLs in TuneIn (new) now that the legacy version is gone in the new controller

Now that legacy TuneIn is gone from the new (buggy) iOS controller and all my custom radio stations (in my case from Digitally Imported di.fm) were gone and there is no information on the Sonos site I luckily found a way to get them back. However it involves recreating them which can be labour intensive depending on how many you have. You will also need the IOS version of TuneIn for this to work. No premium sign up required.Here are the instructions from TuneIn https://help.tunein.com/en/support/solutions/articles/151000172377-what-is-a-custom-url-and-how-can-i-add-it-to-sonos-The Custom URL feature allows you to listen to a private streaming URL, most likely not in the TuneIn directory, using the TuneIn and Sonos app.To add a custom URL to your Sonos:Ensure that TuneIn (new) is added on your Sonos app Log into the iOS or Android TuneIn app using the same TuneIn credentials you use on Sonos On the TuneIn app, navigate to Library Tap on customURL and enter the desired stream URL While

Lox-1Contributor I

posted in Controllers and Music services

iphone / iwatch control

In het verleden kon je Sonos bedienen met de volume knoppen van een iPhone. Dat is ergens in een update verloren gegaan. Ook is de volume regeling in de Sonos app totaal oncontroleerbaar geworden en ik heb niet eens zulke dikke vingers. Vraag mij af of ze bij Sonos ooit zelf hebben getest om het volume in stappen van 1 aan te passen. Een foutmarge van 10 Is veel voorkomend en bloed irritant. Heeft iemand een oplossing om de Sonos app toch met de knoppen te bedienen? Ik gebruik nu de API icm mijn domotica voor het volume. Een officiële Sonos iWatch app zou ook een uitkomst zijn. Nu gebruik ik Lyd maar daar kleven icm met wisselen naar TV wel wat nadelen aan omdat het systeem regelmatig de kluts kwijtraakt bij die wisselingen. Moderator Edit: Google Translate- In the past you could operate Sonos with the volume buttons of an iPhone. That got lost in an update somewhere. The volume control in the Sonos app has also become completely uncontrollable and I don't even have fat fingers. I w

Phm.MartinContributor I

posted in Controllers and Music services

Findings on extremely slow app startup

Android Sonos App (latest version, 80.14.06) startup time is very long on my phone (xPeria J9210, Android 11), even after I wipe out all cache/data, reinstall the app, and start it with phone IN FLIGHT MODE, i.e. no WIFI, no access whatsoever to my players.It takes about 2 minutes for the app to finally tell me that I need to enable the Wifi to find my system.And after enabling Wifi, it takes only a few seconds for the app to really find my system and be ready to roll. So the startup time issue can not be related to the players configuration, interference, or wifi/router setup.This is also confirmed by the fact that the same app version on a separate (Android 14) tablet starts and finds the system in a few seconds.So I tried to understand what could cause this massive startup delay and traced the android system activity during the startup phase using common Android debug tools (perfetto trace).What I found is that OkHttp Dispatch thread of the com.sonos2.acr2 app experiences a “Lock co

Arturo SanmiguelContributor I

asked in Controllers and Music services

I would like to see the lyrics while I’m playing a song in my Sonos app. Normally I use Spotify. is it possible?

HynekContributor I

asked in Home theater

Sonos Arc Ultra + Sub3 bluetooth stopped working

Dear all,my Sonos configuration consists ofSonos Arc Ultra Sonos Sub 3rdIt performed the latest update on 2025-01-12 and Bluetooth playback stopped working. It does not play any sound from Windows ThinkPad laptop neither from Android smartphone. The device seems to be connected properly, even volume indicator indicates sound is playing. However there is not any sound at all.Any suggestins or hints how to resolve it, please?

jordanborthContributor I

posted in Home theater

Arc Ultra: Popping Sound Across All Content Types

One-week-old Sonos Arc Ultra makes a noticeable popping sound when navigating in/out of content. It’s not the loud pop reported earlier this year, but still audible and annoying. Factory reset twice with no change. Happens with all content types (stereo, 5.1, Atmos, YouTube, Netflix, etc.). Setup: Apple TV 4K, LG C1, bitstream input, passthrough output, eARC, Sonos HDMI cable. No speech enhancement enabled. What are my options/next steps? Example captured on video:

Help_meContributor I

asked in Ask a question

sonos beam - loose hdmi connection

Sounds like this is a design flaw, but my Sonos beam is wall mounted. the hdmi cable seems lose in the port and therefore the soundbar looses connection. any fixes?

mwinslowContributor I

posted in Speakers

When will Sonos figure out how to push updates that don't break everything?

Once again my entire system is no longer available. I have an Arc, 2 Ports 4 Sonos One Gen 2s and 2 Sonos 1 Gen 1s. Nothing is available and my Sonos network has disappeared AGAIN.Currently performing a factory reset on everything and will then have to re-tune them for the rooms.This is the 8th time I have had to do this since last spring when the ‘update’ started wiping everything out.WHY WHY WHY can’t your engineers figure out how to push updates that don’t break everything?Before you start saying “Check your WiFi settings” I have done that, and my WiFi is operating perfectly.I have a significant investment in this system and am Extremely Unhappy with the quality of the Sonos software. PLEASE FIX THIS!!!!!

AmazingAdamContributor I

asked in Portable speakers

sonos’s roam warranty question

hi my name is Adam. I recently got a new speaker. The Sonos Roam SL and I know it has warranty, but I think I accidentally purchased the warranty the extended warranty early. Can I cancel it and re-purchase it again or do I have to be buying a new device and then pay for the new one

Bdubbs23Contributor I

asked in Portable speakers

sonos move 2 connectivity issue

My sonos move 2 will not connect to my apartment building wifi, and when i try to connect it via bluetooth by pressing the bluetooth button on the back it wont go into pairing mode, i made sure everything was up to date and charged, i just purchased the speaker a few days ago and still havent been able to enjoy it, is there any fixes?

keyspd.vgqndContributor I

asked in Speakers

Strong wifi speakers cut in/out

Hi - I know this has been asked and answered in many different ways and forums, I have tried many of those solutions but still have instances where speakers drop in/out. I have not been able to pinpoint any specific event that may drive this.My wifi is strong, I have a mesh network, a few of the speakers connect to the 5Hz but most to the 2.4Hz network. When things get really, really bad I unplug all speakers (16) and reboot my router and mesh, then plug them all back in. This seems to work with some lags.The issue has been persistent since the new app, I have changed my router (from stock xfinity to a Synology Mesh) and seen no difference. My Arc was hard wired, so SonosNet which I have since taken on wifi and away from SonosNet, there is some perceived stability after this (maybe?).I have been thinking of creating a separate Sonos only 2.4Hz network for all the speakers to test, does this make sense? It will be a bit annoying since my mobile will have to use the 2.4Hz or I will have

rooktookContributor I

asked in Controllers and Music services

Error "“Network connection speed insufficient to maintain playback buffer”.

I’m experiencing consistent issues with my Sonos system, where I receive the error message: “Network connection speed insufficient to maintain playback buffer”. This problem occurs specifically when I play FLAC files from my NAS drive.Steps Taken to Troubleshoot:Changed Sonos Channel: I’ve changed the Sonos system’s channel to Channel 11, as it is the least congested in my area based on a Wi-Fi analysis. Checked Network Setup: My Wi-Fi is stable, and my network operates on a 5 GHz band for general devices, with the 2.4 GHz band reserved for Sonos and other compatible devices. Optimized Network Configuration: I’ve ensured minimal interference by separating the 2.4 GHz and 5 GHz SSIDs and placing Sonos speakers closer to the router.Despite these efforts, the issue persists only when playing FLAC files from my NAS drive. Other streaming services or audio formats seem to function without significant problems. Here are my diagnostics Associated Product: 192.168.1.118------------------------

TerranovaContributor I

asked in Controllers and Music services

alternative to Calm app that sonos supports

Am quite a bit annoyed with the discontinuation of the integration with the Calm app, this is used daily in my house.What Calm app alternatives that have their integration supported by Sonos exist?Honestly it makes me want to fire my Sonos in the bin.