Get help and assistance with your Sonos system

Hi I was recently conned buying what I thought was a new Sonos soundbar on marketplace .. it looked like the box was unopened however a month later I opened it to find it doesn’t work .. it won’t power up . I know without looking it’s hard to tell if it’s worth trying to fix .. I’ve already lost $350 so don’t want to get hit up for that again . Should I just accept defeat ? Is it worth anything to anyone ? 

I have been with sonos from the inception, I loved and recommend it to countless people. I have a huge setup with mixed generations. But I'm having the worst sonos experience for the last 5 months on my android phone (Samsung Galaxy ultra s25). Hoping the issues will be fixed but I'm losing hope. The basic s*** like I can't find devices in the app, it keep asking to register the new device, searching for devices every time I open the app... Driving me nuts, the whole concept of sonos to me is quality of music at the touch of a button. It's been a nightmare, is anyone else having these issues?I'm ready to give up at this point! Moderator Note: Modified in accordance with the Community Code of Conduct 

Mon frere qui vie chez moi a acheté un donos beam.Etant déjà propriétaire dun compte sonos il s'est créé un compte avec son courriel. Mais il apparaît sur mon compte et est incapable d'être seul sur son compte.  Comment faire pour avoir 2 compte distinc et indépendant ?

My TV sound (through a DAC converter) shows in my Sonos system as a source (Line-in), and when pressed it does show a signal (signal symbol fluctuates), but no sound comes. This has worked in the past but has stopped working some time ago. I have tried a lot (swap optical cable, power resets, adjust settings in app) but nothing works. When removed the Line-In source disappears so it is evident that it is correctly connected. Any tips??

Just an update to a previously reported issue Duplicate album names queued together | Sonos Community.  I have this album on my music library (apologies for some of the titles, but that’s the way it is): File list for album tracksThe album is listed three times in the controller: Selecting any one of the duplicate titles shows only one track: The

Album art is working for my local NAS library when I'm selecting albums, and shows in the summary page when I'm playing a track.   But when I look at the queue there's no album art. That's not a big deal when just playing an Album but it's a pain when building a multi-album queue or playlist.  This works on the iOS app, and I thought it was working recently in Android. But not any more. Had something changed? I don't think anything has changed in my set up. I have re-added the music library, but that doesn't help.  

Hi all. Recently my Move 2 takes about 90 secs for trueplay to kick in and it seems to be drastically altering the sound everytime it kicks in subsequently after this. I know it has active trueplay however the speaker is in the same location and will go significantly louder everytime it trueplays. Anyone else having this issue? It never used to do it and was perfect before.I have not done a factory reset as yet ThanksAdey

Hi, I have Gen 2, sub mini and 2 era 100s. all working perfectly. I have in principle from ‘she’ permission to have ceiling speakers but I’ve read that I cannot add ceiling speakers to my system. is this correct? 

Hi, I have a problem with playing Apple Music Chill recently. Everything from Apple Music works just great, only Apple Music Chill radio won’t play and the app shows message the It’s not encoded correctly.Everything others plays with no problem.I tried to reauthorized the Apple Music, delete it and add it again etc.Strange is that all other stations plays with no problem and I doubt that Apple is encoding that one station differently then the others.Any idea? Thanks, Jakub 

We have had Sonos speakers for several years, but we keep losing connectivity and have to reset everything. We have a Google mesh system throughout the house, so WiFi is not the issue. We are ready to throw it all out, it’s a horrible experience. How do we fix this?

I have arc ultra and two new ERA 300s. Sound is amazing for music from Spotify, but extremely low volume with DirectV. Very frustrating.

Can two headphone users listen to the same TV at the same time?

Please please please add the ability to schedule night mode and enhanced speech mode on my Sonos. This request has been made so many times I can't believe Sonos has not implemented this yet.  If this is too hard to build into your app then please build a native integration with Slmartthings that allows me to set a routine to do the same. 

Hi all. Ive just got my new era 300s. Ive taken the old one sl's off the room on the app but am i best deleting and reinstalling the app before setting up the era 300s? Thank you

Hello, Just bought a Sonos Arc and found out that one of the streaming services on my Android TV provides home theater sound in AAC 5.1. After fiddling with the setup and looking on the Internet, I found that Sonos does not support AAC 5.1, and it is downmixed to PCM 2.0. Some questions:1-  Are there any suggestions how to get AC3 to Sonos Arc? I’m now using an Android player capable of software transcoding AAC 5.1 to AC3, but it’s not an ideal solution. Maybe there are hardware transcoders capable of the task? Or a system-level utility for Android? Or maybe some TVs are capable of such transcoding? The only one that was suggested up to now is to use Nvidia Shield, which is told to be capable of transcoding everything to AC3. Surely something else can then do it as well?2- What is the reason for Sonos to not support this format? Is there a chance we would get support at a later stage? Thank you in advance!

My Playbar worked great yesterday. I've had it for 9 years. Today bam! No sound. Nothing happened. Everything else plugged into the same surge protector is fine. But when I contacted customer service and troubleshoot it. The only solution they can offer is buy something new. They did offer me 15% off the to upgrade.  I paid almost $800 for that it should last longer than that or the warranty should last a lot longer than 24 months.  Does anyone know somewhere that can repair it?

Just received the Sonos “Immersive Set with Beam” couldn’t wait to get it up and running. I’m in my 70s so please reply slowly…. Over the years I’ve had several systems that always allowed me to set a baseline volume level for each speaker in a surround sound configuration. I spent about 4 hours this afternoon on the Sonos App and no such luck.  I remember reading a blog about placing each ERA100 in its own room and going that route, with that, I was able to set the volume of each speaker but not able to save it when done.  Was hoping for the ability to save those settings that would stay proportional increased or decreased the grouping volume.  I though perhaps the “Zone” function would do that but didn’t have any luck.  Any help would be appreciated.

Hi all,I’m helping my friends get their Sonos system setup.  They have an Arc Ultra and Sub 4 hooked up to their TV, two Era 100s in a separate room, and a Move.  Ideally, when they listen to music, they would like for it to play through all of the speakers, but when they watch TV, that would exclusively play through the Arc Ultra and Sub 4. Of course, they could manually add and remove speakers through the app depending on what they’re listening to, but that would be annoying to do that multiple times a day. It seems like there must be a way to set it so that the default for playback from the TV is through the Arc Ultra, and the default for listening to music is through all of the speakers, but I cannot figure out how to make that happen. thanks!Ben

Hi there, just hoping to give this a bump since it has been a few months without an update to the app that might resolve this. Here is the relevant post in pour previous thread (unfortunately closed for inactivity): As of today we are still seeing a ?? for the CFBundleShortVersionString with the latest version as available via https://www.sonos.com/redir/controller_software_mac (“Sonos_57.22-67080.dmg”):Latets Sonos S1 App showing ?? for Version string  

Hi!  Does anyone know if Sonos will ever implement the ability to save volume settings? I balance out speakers throughout the house and then someone uses it making all speakers the same level.   Additionally, the ability to have custom presets for the volume would be ideal - Dance Party, Background music, etc., where there are different expectations and volume balance between each speaker and room.  This would be easy enough to implement even if it’s a locally stored settings file.  Oldest post I found bout this is seven years old, and there are hundreds of others, so clearly not a priority even though it’s a whole home system. Thoughts?

This could not be a simpler scenario that I’ve ran into massive problems trying to solve. I have a Sonos Move (gen 1) pair set up on my home wireless. Everything works great.I want to connect that pair to a new network. Both wireless networks are active, so I want to temporarily switch them. I want to “tell” the two moves to reconnect to the new network. I want to do this without factory resetting the two Moves.I have my phone and it’s connected to my new network. What do I do?

Hie everyoneI have a TV samsung, no 3.5 jack nor Bluethoot, it has HDMI arc and Optical audio, I have Era 300, I tried an adapter USCB-C to HDMI, it does not works, any idea how to sent audio from TV to Era 300?

Peut-on utiliser le sonos Era 300 uniquement en Bluetooth si le wifi de ma box internet est en panne?puis-je l’utiliser en Bluetooth si je la place chez un ami, pour la soirée ?

Can you control sonos from more than one phone?

When I look at the albums now in my library and the album has multiple artists it is split into many entries in the display. Effectively making the album view useless at it is not possible to play one album with multiple artists (and it it not reasonable to try and make hundreds of play lists one for each album manually).This is not how the album view worked in the old app :(