Get help and assistance with your Sonos system

Arc Ultra -adding 2 Era100 as surrounds.  Added to system no problem.  Select setup surrounds - seems to work but when finished  the 2 ‘100s show as ‘not connected”if I remove the surrounds they don’t come back into the system and I have to restore and add to system.   is this normal? Surrounds are not available for music and only for television maybe ??Router is a sophos and part of my work from home system.  Maintained by my IT guys and not something easily configured.   

Jeg har stadig problemet Hvornår bliver det løst eller skulle det være løst

Hello fellow Sonos people,I am considering purchase of Sonos Arc Ultra and the Ultra Wall Mount.  The plan will be to wall mount the Arc below the TV say 2 - 4”.   I am in process of building new home and planning with the builder/electrician for power and cabling but ran into a snag so need help. Anyone have suggestions on what I can share with the electrician on suitable wall mounting such that both power and HDMI are concealed from view?  The electrician was suggesting standard size wall plate with pass through brush, fishing cables after drywall or install power outlet plate and separate pass through brush plate flush with drywall.  My concern is the Arc Ultra profile is so thin at 3” that a standard wall plate, even rotated horizontally, will still be visible and unsightly on the living room wall.  Not to mention flush with wall there is no space in back for power (the HDMI cable could sneak through the brush plate but standard plates again are oversized compared to Arc

Hi,  after downloading the Sonos app on my Oukitel WP22 , In the midle of instalation/connection with my Sonnos account always fails to finish the instalation. I`m forced  to use my laptop to listen music… Can you help me? Vasil Borisov Moderator Edit: Removed personally Identifiable Information

Hi: I found my Sonos era 100 have WiFi connection problem with Arc ultra, therefore I executed a diagnosis with number **********.May you please help to explain the content of the Diagnosis report  ThanksModerator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

I’ve had two Era 100s in a stereo pair, and I regularly AirPlay content from Apple Music on iOS or macOS. I love them a lot but one problem that’s persisted for the couple of years I’ve owned them is that after playing music for an hour or so, the audio on one of the two starts to fall out of sync, becoming delayed from the other speaker. This gradually increases if I don’t do anything, creating more and more of an “echo” sound.If I pause the playing music and play again, it syncs the speakers immediately. I have the speakers connected to Ethernet using the 3.5mm/Ethernet USB-C adapter.Is there not a way to have a gradual drift correction software-side to sync the speakers every so often without it being perceptible? 

Android latest versionSamsung S25 Ultra When setting alarm time, keypad isn't staying on screen which prevents entry of the numbers. 

Hello, I have my turntable connected to my Era 100 speakers through the official Sonos 3.5mm to USB-C adapter. The issue I have is it's doesn’t automatically detect and connect to the line in when I play music to it. If I disconnect and reconnect the USB part of the adapter, it detects it and switches to it like it should. Any ideas why it doesn't detect it automatically without reseating the adapter?

My Spotify and TV systems are spotty at best throughout my home.  Some speakers show up in Sonos with a checkmark next to them, but don’t show a volume control.  I have an Eero Pro 7 mesh system, so it’s not my network strength.  Does anyone have any advice? Thank you. 

I have a new ARC Ultra and a new Sony Bravia XR8C TV.  There are no other HDMI devices connected to the TV, only the ARC ultra which is connected to the ARC input (HDMI 3).  CEC (Sony Bravia Sync) is turned on and working on the TV and Sonos ARC Ultra is listed in the Bravia Sync devices list.  Both the TV and the ARC Ultra are updated to the latest software.  Both the TV and the ARC Ultra have a hard wired network connection.  In the Sonos App, TV Autoplay and Ungroup on Autoplay are turned on.  The only other Sonos in the system is a Sonos Beam connected to the Master Bedroom  which is working good.  The problem is with the Sonos ARC Ultra.  It works fine for playing music.  If I have been watching TV and turn it off, when I turn it back later, I have no sound.  If I go into the App, it says TV (HDMI) is what is selected for the ARC but there is no sound.  The only way I have found to make it work is select Music then change back to TV in the App; after that the TV sound is fine.

I recently got an Era 100 and I’m loving the sound quality, especially with Spotify lossless over Spotify Connect. But I’ve hit a frustrating usability issue that I think affects a lot of iPhone users.The Problem:When streaming via Spotify Connect (which gives me lossless audio), I can’t use my iPhone’s hardware volume buttons to control the speaker. I know this is because of Apple’s iOS restrictions - they only let volume buttons work for apps that play audio on the device itself, not “remote control” apps like the Sonos app.This means I’m constantly choosing between:    ∙    Bluetooth: Instant hardware button control, but compressed audio    ∙    Spotify Connect: Lossless quality, but no hardware volume buttonsProposed Solution:What if the Era 100 could use both connections simultaneously?    ∙    WiFi (Spotify Connect): Handles the audio stream (lossless quality)    ∙    Bluetooth (HID profile): Handles co

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

have 2 identical connect:amp, and 1 will not show up on the sonos app. help ??

Advice would be appreciated please because some of my Apple Music library is not available on my Beam 2.

This is a no Brainerr to program to individually adjust the volume for each speaker whilie setting up an alarm.Very easily to program while setting up an alarm to  select a individual speaker with sound adjustment. 

again Problem with voice commands , now at this moment I can not use voice controll  with google assist , no controll on my home right now again , why buy a expensive beam while a 30 euro google device works fine , why every time update beam with so many issues 

This post is meant to help someone who purchased a used Sonos play 5 gen 1 and could not get it to work.  the troubleshooting steps I followed from posts or the AI generated ones did not help because they were not clear. What worked for me is given below. first : I made the mistake of just connecting the Sonos to the app. It dint like it, it immediately said it belonged to someone else with the old users email (redacted).  Second step I did was attempt to factory reset it. Uff this was painful because I was an idiot and followed the instructions. It said to remove the power cable and hold the play/pause button and plug it in to power on until orange and white flashes. This never happened because I was actually pressing the play pause button ( the capacitive button on the top or side depending on how you placed your speakers vertically or sideways). I discovered by pure trial and error that the button is at the back (physical button). That’s wh

My client has 6 Pandora accounts. In 4 different states. Occasionally, one of them played the "someone else is listening to your music" and shuts down the Pandora. Nothing else in the planet is playing that account number. I've talked to Pandora and they are clueless. Does anyone have any ideas what's going on? Moderator Note: Modified in accordance with the Community Code of Conduct. 

Hi everyone,I’m repairing a Sonos Arc power supply board and could use help identifying one damaged SMD component.So far I have: Replaced the main IC (marked 1342BHDGD) Replaced the resistor in the yellow box – that one was readable at 24.9 Ω and had a burn mark. However, the component marked in red is physically cracked and has no visible markings. In-circuit it measured around 2.09 kΩ, Out of circuit it measures open (OL), so it’s definitely failed. I’ve attached: A close-up photo with the damaged part highlighted in red A wider photo showing its exact location on the board If anyone has: A schematic A known good board to measure Or experience repairing

Hello,juste upgrade to last update sonos arc ultra, bass cut in e half, its already + 4, music its flat i don’t like how it sound!Thank youNetBlue

Hello,Happy owner of several Sonos speakers I just bought a CD player, the FiiO DM13 BT, to be able to use again my old CDs.I succeeded to connect the player to my Move 2 or an Era 100 via BT but any sound from the speakers…Do you think I have to use the Sonos PORT with this CD player to be able to enjoy my CDs ?(I have a lot of them already ripped in my NAS but still have others...)TIA

Hi as per title - Is anyone having problem with Apple Music Recently Added? I'm getting Something went wrong. Try again.I normally use this ‘feature’ a lot I add new music in Apple Music app and then switch to Sonos to play it. I’ve been away a few days and just got back and I’m now getting this error. Everything else is OK. I tried removing and re adding service but same error. I’ve log the problem with Sonos support. Thanks

My installer says I won’t get surround sound with my setup of Arc Ultra, the newest Amp just purchased, and two surround ceiling speakers. He claims I will only get sound through the ceiling speakers. Any insight?

Recenty retired from working in IT for 35 Years and received a Sonos Arch and Sub about 4 years ago, Great sounding great hardware and sincerely appreciate the gift. Now lets discuss the applications lack of quality, confusing applications.The Android App should open all the sustem sound controls when first opened, nothing more is more important instead it looks like a hurricaine tore thru the application and scattered all the settings with little or no thought about where all should be. Windows App - Again while a little better it looks like they thru it in a blender and someone turned it on low for 30 seconds. Seems they never followed what the Developer had dislexia and the Company never took a look at it from what the users would prefer. Very disappointing all along and after 15 years it still is another disorganized mess. While they want everyones cash they might get some if they took a look at spotify or Tidal to see a what a music app should look like and put all the controls

I have a Sony AF8 TV, a Sonos Arc soundbar, and I use an Apple TV as my only source.The issue is not the soundbar, but the audio handling of the Sony AF8.When I start or switch apps on the Apple TV (Netflix, Prime Video, Disney+, etc.), the TV often loses the HDMI ARC audio connection.This leads to problems like:no sound when an app starts sound randomly disappearing sound coming only from the TV speakers audio sometimes coming back after returning to the Apple TV home screen frequent audio / format info pop-ups on the TV Video is always fine, but the audio connection over ARC is unstable.The Sony AF8 seems to struggle with modern Apple TV audio formats (LPCM, multichannel PCM, Dolby Atmos over DD+/MAT) when passing them through ARC to the Sonos Arc.In short:The ARC implementation on the Sony AF8 is unreliable with Apple TV → Sony AF8 → Sonos Arc.The TV works as a dis