Get help and assistance with your Sonos system

I absolutely hate how the volume control on the app is set up, the mute button is so close to the slider and makes it near impossible to lower the volume below a certain level without accidentally hitting the mute button. And don’t tell me you can use the slider to move down lower, it’s so sensitive you can have the volume all over the place until you fluke the level required. A simple fix would be to leave a wider gap between the end of the volume line and the mute button to avoid unnecessary taps.PS - 1st world problem 😊

Hi as per title - Is anyone having problem with Apple Music Recently Added? I'm getting Something went wrong. Try again.I normally use this ‘feature’ a lot I add new music in Apple Music app and then switch to Sonos to play it. I’ve been away a few days and just got back and I’m now getting this error. Everything else is OK. I tried removing and re adding service but same error. I’ve log the problem with Sonos support. Thanks

I’m having an issue with my system and playing to multiple speakers together.   I have two Ones in a “backyard zone” and an individual Play:1 in my garage. In my basement I have an Ultra with 2 100s that are bonded for surround sound. i can play to any of these systems individually. And I can go into the Sonos app and tell my Backyard zone and my garage speaker to play at the same time. No problem. I can also play to my Basement bonded system. What I can’t seem to do is have the bonded Basement system play music together with any other speakers. If I want to have anything work, I need to disconnect the surrounds from the basement system. Then I can use the Sonos app to play to the two 100s, backyard zone and garage.  is there not a way I can just keep the bonded system together so I don’t have to remove the rounds and re-add them all the time? 

Fed up with Apple Music not re-authorising after latest S1 update. Until, after wasting a lot of time  I realised that as one of my devices was more up to date I could just airplay from Apple and the link it to the older devices. I now discover that it is a better experience as quite frankly the interface to Apple Musoc from Sonos App was extremely truncated.

Hi, I need help with a persistent AirPlay issue that now only affects my Roam SL.What works:Era 300 appears in AirPlay after router reboot. HomePod Mini works normally. Roam SL is reachable on LAN by IP. Roam SL responds on Sonos API port 1400.What does not work:Roam SL does not appear as an AirPlay target. Roam SL does not appear in RAOP browse either. Factory reset + firmware update did not fix it.Network and device context:OpenWrt router, subnet 192.168.5.0/24. Era 300 at 192.168.5.226, Roam SL at 192.168.5.172. Mac is on same subnet, direct reachability is good. Router reboot restored Era behavior but not Roam.Diagnostics already performed:dns-sd browse:Era/HomePod show in _airplay._tcp and _raop._tcp. Roam missing repeatedly.Roam direct checks:

Hiya, I currently have a playlist with songs for both Apple Music and Amazon both of which I’m subscribing to, if I only used Amazon subscription going forward will Sonos still play the full playlist including the songs from Apple just switching providers to the same song but from Amazon?  Or is it a case of laboriously making a whole new playlist from Amazon music ?  

I have an Arc Ultra, Sub and ETA 300 set up. Until recently I was getting ATMOS with supported content via my 2017 Apple TV 4K, however I have noticed under TVOS 26.3 that titles that formerly played ATMOS content are now only Dolby Digital 5.1. My PS5 and Xbox still play content in ATMOS including movies over my Sonos setup.I updated the Sonos system in the app and also installed the new TVOS beta, but neither has helped. Also the usual reboots. Any ideas?

Hi, I have a Sony Bravia 8 and have my Sonos Arc Ultra with Sub 3 and 2 Era 300sWhen I watch a movie doesn’t matter the audio format Dolby Atmos, Dolby Digital Plus etc, I get intermittent audio dropouts/glitches throughout the movie randomly and happens for a second around every 15-30 mins during the movie. Very annoying I have contacted Sonos support and after being through 6 people the 7th person finally knew what I was talking about and they said they are aware of the issue but have no information at this time. hopefully this gets sorted and they fix this issue in the next update.

Not as great as I expected!!

Hi everyone,I’m writing because I feel my Sonos Arc Ultra isn’t performing as it should. I’ve noticed a few specific issues: EQ adjustments: Sometimes, I don't notice any change when I increase or decrease the Treble or Bass (especially the Bass) through the app. I don't have an external subwoofer; I'm only using the one built into the soundbar itself. Subwoofer testing: To verify that everything is working correctly, I’ve been using the test samples found on this thread: [Link]. When I run the test, the subwoofer channel doesn't produce any sound. However, if I play YouTube videos to test low frequencies, it responds well down to 30Hz (which is quite good). Could someone else without a standalone Sonos Sub run the same test and let me know if the subwoofer channel triggers any sound for them? Volume fluctuations: I notice significant volume imbalances when watching movies th

I have a ROAM network at home, however I’m in the South Pacific on a cruise right now. I brought our ROAM 1st gen speaker with us. My iPhone connects fine to the ROAM across bluetooth. Just prior to our departure, I bought a new iPad. The iPad did not have the Sonos app loaded, which I’ve now done.The iPad cannot “see” the ROAM as it was never connected to the home SONOS network.Is it even remotely possible to use the ROAM Bluetooth settings buried in my iPhone, and manually create a connection from the new iPad to the ROAM? Many TIA!

I have Amazon music set as my default music provider on my speakers but when ever I ask via Alexa for music to be played it defaults to Spotify free and invariably just plays something random or related to the artist requested.I have reauthorised Amazon music, rescanned for speakers and even removed Spotify as a service provider in the Sonos app, and set Amazon music to default again, yet somehow my speakers still defaults to playing from Spotify free, not sure how or why.

Sonos playbar ultra not connecting to lg tv. I’ve used the below lead and plugged into e arc on tv and selected that for sound out. Lead I purchased is attached. 

My Sonos Amp has been running well for several years. In about Feb 2026 two issues arose - that may or may not be related.The existing alarms after working flawlessly for years started to behave eratically, either not turning on at all or turning on and then off again well short of the preset time. I have deleted and recreated the alarms but this has not resolved this first issue.   When streaming a radio station the output, (at various times seemingly at random), jumps back to where it was about 3 minutes earlier. (if I had to guess I would say the control of the buffer has become unstable)  I have (a) restarted my NBN modem, (b) restarted  my wifi router and (C) factory reset the Sonos Amp and readded it back to my system and recreated the alrams but these have not resolved this second issue.How do I resolve these?  Any suggestions will be gratefully accepted.

Hi Sonos.Set up in Living Room:Pair of Sonos One SLPair of Era 100PlaybarAmazon Echo DotWith Alexa command I can control the speakers individually but as soon as I group them the Playbar refuses to play.Can’t get my head around it. Has anyone had this issue?Cheers Jay

I have an arc ultra, sub four and two era 300s that comprise my home theater surround system. As near as I can tell I should not need to add anything else, but I am wondering if I can.The other thing I’m wondering about is can I take two era 100s Into an adjacent room for the purposes of listening to music or will that conflict with my surrounding system since the second room is very close to my surround system?

Hi, I’m having issues with Dolby audio being muffled. I’m using my Macbook’s HDMI port to connect to Valerion projector HDMI input 1, and then using HDMI eARC on Valerion to connect to Sonos Arc Ultra. I’m using VLC as a media player. I have a TrueHD Atmos 7.1 movie which plays audio as it should. But when I play any DDP 5.1 movie - the audio is muffled. No matter what I do, I can’t get audio to sound right even on Mono or Stereo setting, it’s always muffled. When I switch the audio output to AirPlay to Sonos, I loose the Dolby part but at least it sounds right. I tested it on more than one DDP 5.1 movies, all suffer from this.If I skip the Macbook and just use Valerion with a streaming service such as Netflix or HBO Max and connect it to Sonos with eARC, it plays Dolby Atmos as expected.

As of today the Sonos app is triggering a virus alert on my Android phone.  The alert tells me Sonos is affected with "Android.Heuristic.Adcheat.OutAppAD.ABS.FX".This is preventing me from using all of my phone functionality as I get locked out of some apps due to the presence of a "virus" (which I assume is Sonos' advertising functionality.An example of an app which prevents use is my Online Banking application. I cannot use this app unless Sonos is completely uninstalled.Is a fix going to issued to prevent this presumable false identification?

Hi all  I’ve searched for an answer high and low on here - couldnt find an answer. Question is not for a home theater setup.  My Sonos AMP is not connected to my TV.  Question for Stereo playback case (ie: streaming music off Apple Music directly off the S2 app) on the Sonos Amp - hooked up to a pair of passive speakers. I already have Sub 4 hooked up.  If I were to add a second sub (Gen 3 or a Sub 4), would the bass be split up into Left and Right channels between the two subs (ie: stereo)? Or each sub would be receiving the entirety of the bass (ie: mono).  

I have wifi issues - every single day.  bell 3000 modem this is recent  it works sometimes  I unplugged all the devices and went through the process of reconnecting  now I am stuck is it worth persevering or should I throw them in the trash 

Hi everyone, simple question - are the KEF R3 Meta speakers suitable for the Sonos Amp? Does anyone have any experience?

Have had Sonos running happily for months with all Sonos devices in my IoT VLAN and my android mobile in the Trusted VLAN. All worked perfectly with mDNS and inter VLAN blocking firewall rules.Upgraded Sonos speakers to 93.1-74010 and Android app to 82.00.45 this week and now having issues. Opening the Android app finds my Sonos system and allows normal control. However, let the app sit for a while or go into the background, when you return to the app it reports no products found. Kill the app and reopen, system is found again and the pattern repeats.I don’t think it is a Unifi issue as the system is found and be controlled successfully on initially loading the app?Any help appreciated. 

Hi everyone,I’m repairing a Sonos Arc power supply board and could use help identifying one damaged SMD component.So far I have: Replaced the main IC (marked 1342BHDGD) Replaced the resistor in the yellow box – that one was readable at 24.9 Ω and had a burn mark. However, the component marked in red is physically cracked and has no visible markings. In-circuit it measured around 2.09 kΩ, Out of circuit it measures open (OL), so it’s definitely failed. I’ve attached: A close-up photo with the damaged part highlighted in red A wider photo showing its exact location on the board If anyone has: A schematic A known good board to measure Or experience repairing

I have a record player hooked up to the Era 100. Main reason I got it because of the direct line in, so I usually want my record player sound playing on the whole system.I would love if you could configure the long press pause/play button so that all available Sonos speaker in the system group TO the Era 100. Currently it only seems possible to group the Era 100 to other speakers that are already playing music.

HiSonos arc ultra and sub gen 3, thought I would try a trueplay retune, in particular the advanced method on my iPhone 17pro.Runs the tuning all be it seems to skip the listening position step, after the retune doesn’t save, I have no trueplay tab to turn on/off.Tried quick tune same thing. system/app fully up to date.Any help please.🙏