Get help and assistance with your Sonos system

I’ve been charging my Sonos move with a USB and the main charger it came with for 5 hours each and it does not switch on regardless of what I do. Whilst it is charging, the battery symbol at the front constantly flashes. I’ve tried to hold the power button but the light at the top just flashes white and switches off again. Really wondering what’s happened and would love some help, feel like I’ve tried everything.. 

Never mind, fixed it.  My Beam Gen 2 is cutting out on Atmos content on Apple+ and Disney+. TV audio is set to pass through. HDMI cable is good. 5.1 content plays with no issues.

I’m trying to play music from Spotify in ‘Lossless’ quality on my Sonos Amp via Spotify Connect, but the option doesn’t appear. In the Spotify app, it shows (for the Sonos Amp): "This device currently supports streaming qualities up to 'Very high'." "This device is not compatible with lossless audio quality. To listen in lossless, try changing your device." I’ve tried connecting via both mobile and desktop (Mac) Spotify apps and have already followed Spotify’s official “Listen in lossless” steps (https://support.spotify.com/uk/article/spotify-connect/).Has anyone successfully played Spotify Lossless on a Sonos Amp via Spotify Connect, or is this a known limitation? Any advice or workarounds would be appreciated! 

I’ve recently purchased the Sonos Arc Ultra. I bought the latest David Gilmour and Peter Gabriel albums for their Atmos mixes. However, the vocals on both albums sound like they were recorded in echoey caves. Horrible. They sound fine on normal stereo mixes. To say I’m disappointed is a major understatement. Is there any particular setting on the soundbar that could improve matters. 

HiI have a Samsung S90D TV and Sonos Beam 5.1 Setup and I get 5.1 from my Apple TV and Firestick fine.I also get 5.1 from my Blu Ray player for any non DTS audio discs but for any Blu Rays with DTS, I just get Stereo PCM as Samsung does not support DTS.My question is. Will a HDFury Arcana solve this for me?Ideally I want to avoid a HDMI switcher but I assume if I will need to get one for the ATV/Firestick too if I am going to use HDFury for the Blu Ray PlayerThanks

Hello,I was using Spotify with my Sonos speaker for some time and recently I gave Apple Music a try. Normally, when using Spotify service, when I request a song from Sonos Voice Control, it would first tell me what song is being played and then the reproduction would start. When I switched to Apple Music it doesn’t do that anymore. It just plays a chime indicating that the request has been received and then the song playback start.My question is - is this a bug or feature? :D Is enunciating what is being played not available for Apple Music?Thanks in advance!

i have this URL for S-Dance Live: https://hello.citrus3.com:2020/stream/sdancelive?ver=242546 it works in Tune In App, won’t work on Sonos app when added there please advise Thanks

Hi, We have 5 Sonos speakers in total, using Wifi setup to connect to the speakers. 4 of them are grouped whereas one is individual speaker. (4 Sonos 5; 1 Sonos Era 100)We have set alarms from 730AM to 730PM and the playlist are from SoundTrackYourBrand (12 hours in the settings).However, the alarm is only trigger/playing on the individual speaker as shown below: Please help!

QUESTION 1: Why doesn’t MOVE 2 have TV Dialog Adjustment like other speakers?  I sent my son off to college with a MOVE 2.  He thinks Sonos clunky. I’m trying to show him it’s user friendly.  His TV has Bluetooth connectivity so he connected the MOVE 2 to it.  But, TV sound is delayed.  He says- dad, I told you. Sonos isn’t user friendly.  No, he doesn’t want a big soundbar or subwoofer for his room. He wants his MOVE 2 to work. QUESTION 2: why doesn’t MOVE 2 have a battery management and bypass feature to avoid wrecking the battery if it’s plugged in 99% of the time?  

Can't set surround distance after I do quick trueplay. My right surround is more than 10 feet away and my left surround is 5 feet away. Both are set to more than 10 feet after I do quick trueplay. I can't even adjust the surround level because of the different distance between the two. Plz give users of quick trueplay the option to adjust the surround distance.

From yestwrday my S1 system refuses to play soundcloud songs and say that all are encoded inccorrctly. Anyone else experiencing this? Last time I had trouble with Soundcloud service it was a failure with the plugin.. and was fixed centrally.All other services are working fine!Thanks in advance! Are

I’m beyond annoyed that these speakers randomly recognize the wifi, one speaker plays at a time OR they will no longer group and strangely enough, 2 different songs will play at the same time while using Spotify even though I have one account. it is absolute madness!They used to be paired. They used to work! what happened???

Sonos deletes songs from my playlists and substitutes them for other songs in My Music. Why, and how do I stop this happening?

I have a new Sonos setup (2 x Era 100 speakers with a Sub Mini).  It works perfectly with my iPhone 16 over Airplay 2, and on my mac mini it works fine using the Sonos App.However, my mac mini refuses to connect to it via the system “sound” settings.  I can see the Sonos, but when I try to connect it just fails.  I also cannot cast any audio using the Apple Music app, or any third party all for that matter.I have tried restarting both the Mac and Sonos system to no avail.  Ideally, I want to use the Sonos speakers as my Mac speakers, for all music/musics, etc.  I cannot be restricted to use within the Sonos app.They are both on the same network, so that is not the issue.  Any ideas?

I am using Sonos1.added MyTuner as a service to Sonos.like to Play Station MyTuner: FilSwissFM.This station does not play via Sonos.using MyTuner as stand alone app, FilSwissFM plays through MyTuner.please find the reason why Sonos can not play this station and correct the problem.

Have the S2 app on an iPad and iPhone. iPhone looses the height setting on my ERA 300’s and the Sub Audio setting on sub-mini multiple times per day. 300’s are a stereo pair with the sub mini. The settings stay as set on my iPad. What causes that? All things are updated.

I have been using my Play 5 Gen 1 for a couple of months now and thought I would share some thoughts. I managed to find an excellent used, boxed model will all documents and original leads as I am on a limited budget. I owned one previously, but sold it chasing the holy grail of hi-res and voice control!Why this model? I live in a nursing home with very poor WI-FI and find the Play 5 Gen 1 with S1 Controller connects to the poor WI-FI with ease and complete stability. I have borrowed later Sonos speakers to try and they do not like nursing home Wi-Fi systems. Yes, the older Play 5 limits you to cd quality, but I doubt my old ears can now appreciate higher quality 🙂. For me, the sound is mellow and easy, with just enough clarity. Because of my condition, I listen for several hours a day every day. I have never experienced the volume dropping or any dropouts with prolonged use; as with some of my previous speakers.I use Tidal, which offers some unusual music and has a pleasant UI, BBC S

I have several SOnos Ray used tor speakers connected to TVs via optical cable. All TVs have IR remotes. But Sonos Ray is not able to learn the volume keys from most of the TVs.When setting up the Ray it clearly registers the signal from the remote (the LED light up on the Ray) but the app continiues to fail and saying it does not register when prompted to press 3 times.I have read it could be due to the remotes using the common “Toggle Bit” feature. So trying the tips related to covering the remote IR diode every second press to get the Ray to learn the remote with no succes. 

First this small entry from the ‘Spotify’ community for the background. I seem to not be the only one struggling with it: Spotify will play track A, continue to B.Then it stops, while showing it's still playing A, but at the end.If I hit 'Next' it will play B again.So, I have to hit 'Next' again to go to track C.It will play C, then D.And then it stops, showing it's still playing C.I have to again hit 'Next' twice to go to E. I have the above problem, and after a few weeks of non-interrupted music, it started again.And I think it has to do with Sonos alarms, or with a lack of proper communication between Sonos and Spotify. Below are:(A) for the Alarm Song,(X) for the song that was running before the alarm started, and(N1) for new song 1 and (N2) for new song 2. Sonos was playing an alarm song, (A).I launched Spotify (desktop).In Spotify, the playing alarm song (A) was not seen. Instead, it showed the last one that had played before the alarm started: song (X). I launched the Sonos mobi

I’ve got 2 Era 300s that I’m trying to use as rear speakers in a surround setup. They’re mounted on the wall right above my sofa (about 90 cm directly above my head/listening position), as I had some custom brackets made so the speakers can point straight down toward the listening position.The issue is that the system won’t let me set them up like this – it throws an error as soon as the speakers are placed facing down toward the floor. Has anyone run into this before or found a workaround? Hope some of you guys can help 😊  

I have a Sonos TV system consisting of an Arc soundbar (wired), a subwoofer, and two Era300 speakers with Asus ZenWifi XD6 communications. The sound from the speakers is extremely choppy. It's impossible to hear the music. I previously had Sonos Ones instead of the Era300s, and I changed them to see if it was a hardware issue, but it wasn't. Now it's even worse. It stutters much more than before. I've tried everything: turning off the router, waiting two minutes, reinstalling the entire system. Even the recommendations given by IA: Disable Airtime Fairness, Disable QoS, Disable Wi-Fi 6 (802.11ax), …The Asus mesh system (one node on the same TV room) works great. Any advice will be highly appreciated.

Hi all,I tried many time after updating to iOS 26 and wanted to connect with Sonos app to my Sonos play 1. But it does not work and even when I connect cable it works but once I take out the cable again it is gone and not working. Anyone know the issue ? Thanks 

I had all my Sonos on one app. I was able to group all my speakers in any scheme. Now I am setting up my system after getting back in house after flood and I have to run two apps. What happened. Two of my speakers are “not compatible” with sonos1 app. I lost my capability to group my speakers    I have called Sonos and spent time in phone deleting system adding app adding speakers again resetting speakers deleting apps adding other apps WTH. I also can’t use Sonos I had on my laptop. Web app doesn’t work. Sonos app doesn’t work sonos1 app doesn’t work  what happened?I am so frustrated over such a simple thing to do  

I updated my Lenovo laptop to Windows 11, and now Sonos won’t connect. I have Sonos One. I did all the suggested steps (turning wifi off/on, restarting laptop, unplugging router/plugging back in, powering down Sonos speakers/powering back up), but no luck. Sonos is an allowed app through my Avast firewall.I have repeated the above steps several times. Any ideas? Thank you.

My phone is not capable of iOS 17, so I can’t download the update to the Sonos app. How can I then “add a device” (2 x era 300’s)?thanks