Get help and assistance with your Sonos system

my Sonos has become so glitchy. It is almost unusable. It goes in and out all the time. Sometimes I get three songs in a row with no problem sometimes I can’t get one song in a row with no problems sometimes certain connect amps sync up sometimes times they don’t I’ve reset routers. I’ve unplugged all the systems. I’ve been having this problem that keeps getting worse. I have six Sonos connect amps a Sonos move and two Sonos play bars. Please help me 

I tried multiple times now to connect my 2 seperate Roams to the S2 app but cannot see them in the app. I have reinstalled factory settings on both. I have eloaded/re-installed the S2 app. I have pressed the power button as described in the support but nothing works. Pls support!

Hi everyoneRadio France's FIP radio links load ok using the Sonos app on an iPhone, but have stopped loading on an Android phone. Disconnecting/reconnecting Radio France to/from the app makes no difference, nor does clearing the cache of the app or a reboot of the phone.I am trying to avoid reinstalling the app because I want to retain the data for my system's setup.Any ideas anyone please?

Hello Everyone,I woke up today to find that my Mac Controller could no longer find my Sonos system. I reset Sonos Boost, router and the Mac controller but no luck.  System error says router is not in range and it is right next to my Mac. Is anybody aware of anything going on or have suggestions on how to resolve? I did notice an update to 26.1 of Sequoia as I was heading out the door today and perhaps that will resolve.  I am not sure if related, but I also noticed issues recently with my Mac and sites that use javascript. Perhaps all related? Thanks all in advance. 

Hello,I am using Sonos Ace in my business PC for business calls through teams.I am experiencing issues when I am in a teams meeting, I lose WIFI connectivity and Bluetooth connectivity.The network card in device manager has a caution triangle indicator and I need to re-install the driver every time. This happens 2-3 times every day.Could you please advice for troubleshooting this issue?I do not know if it is a driver issue from Intel but I do not have any problems when I connect my previous Bluetooth headphones  

I am unable to play my Spotify “liked” songs through the Sonos ap to my Sonos speakers. I can play all other Spotify features.  I saw other posts on this - with no real answer. Is this just a bug?  Is it because my liked songs list is 400+ or something else?  Thanks 

CBC Music has been broken since the app update. I really miss the music streams that used to work perfectly before — I’ve been checking regularly to see if the issue has been fixed, but now even the live channels (CBC One and CBC Music) won’t load.It’s disappointing that we’re heading into another Christmas without access to the music that’s been part of Canadian tradition for so many of us. It feels like Sonos has forgotten its Canadian users. Please fix this — it’s long overdue.

I’ve used a local add free radio station for my alarm for many years (DR P1). Recently, adds from Tune In began to play every morning. I then deleted Tune In from my stations, but it kept  playing Tune In adds. Every time i try to set-up the alarm using the local station it reverts to chime - or if i choose the station via Sonos Radio, it plays the adds from Tune In (even whithout it being in my stations).This is VERY annoying. Is Sonos becoming an add based system?

I’ve used a local add free radio station for my alarm for many years (DR P1). Recently, adds from Tune In began to play every morning. I then deleted Tune In from my stations, but it kept  playing Tune In adds. Every time i try to set-up the alarm using the local station it reverts to chime - or if i choose the station via Sonos Radio, it plays the adds from Tune In (even whithout it being in my stations).This is VERY annoying. Is Sonos becoming an add based system?

I have quite a few playlists saved in the Sonos app. Most include tracks I searched and saved from Napster to my Sonos playlist. A few days ago, none of those tracks would play. An error message ‘lost connection to Napster’ would pop up and every Napster-derived track would be skipped over until the Sonos app reached a track sourced from a different streaming service. I did the usual stuff — cut the Napster connection, rebooted everything, reauthorized Napster, yadda yadda.Nothing worked. I reached out to Napster. Here’s what I got back:”Hello,  We understand how frustrating it must be to discover that playlists you’ve carefully built over time are no longer accessible. Those collections matter, and we sincerely apologize for the disruption this has caused.Napster is currently undergoing a significant transition. As part of this change, our traditional music catalog is no longer available. Unfortunately, this means that the saved

I have a Sonos TV system consisting of an Arc soundbar (wired), a subwoofer, and two Era300 speakers with Asus ZenWifi XD6 communications. The sound from the speakers is extremely choppy. It's impossible to hear the music. I previously had Sonos Ones instead of the Era300s, and I changed them to see if it was a hardware issue, but it wasn't. Now it's even worse. It stutters much more than before. I've tried everything: turning off the router, waiting two minutes, reinstalling the entire system. Even the recommendations given by IA: Disable Airtime Fairness, Disable QoS, Disable Wi-Fi 6 (802.11ax), …The Asus mesh system (one node on the same TV room) works great. Any advice will be highly appreciated.

So, my previous setup was a 6 year old Samsung TV connected to a Sonos Beam Gen with inputs from a PS4 and Sky Q. I managed to get round lip sync issues using a Toslink adapter.  I recently updated to a Samsung QE55Q7F2AUXXU, and a Sonos Beam Gen 2 with the same two input devices. I found that the lip sync issue was present on this device too. It is worth stating that this TV doesn’t have an Optical Port despite the manual stating differently.  I searched online for a solution, and despite changing settings on the TV, Sky Q, and the PS4 (DVDs and BluRays), I still experienced lip sync issues. I purchased a couple of HDMI audio extractors and whilst the lip sync issue was resolved, I lost some functionality with the TV remote because the Beam wasn’t recognised as a fully connected audio device.  I then decided to do a little more research and after some trial and error, I have resolved the issue without the need for any other technology. 

Just bought a move (2nd hand). Never been used, sellers information. The speaker will not charge. Keep switching between fast twinkling red light and slower orange lights. Any idea? Anyone?

Hello,Happy owner of several Sonos speakers I just bought a CD player, the FiiO DM13 BT, to be able to use again my old CDs.I succeeded to connect the player to my Move 2 or an Era 100 via BT but any sound from the speakers…Do you think I have to use the Sonos PORT with this CD player to be able to enjoy my CDs ?(I have a lot of them already ripped in my NAS but still have others...)TIA

Hello, ever since the app update, I have been unable to create a room group without the playback stopping. Usually, I start listening in one room, then decide I want the playback in the full apartment so I attempt to add a room to the group. Every time, it stops the playback. Sometimes I completely lose the content I was playing and have to restart everything from the beginning. This happens no matter what service I am streaming from (usually spotify), and whether I create the group in the Sonos iOS or Mac app. So incredibly frustrating. 

I have a Port and a a pair of Play 3 as a stereo pair. Every time I stream music from iTunes I have to do the dance of remember in the Sonos App how to get the Port to play to the Play 3’s - can I configure the Port to always auto pair with the Stereo pai?

I had two play 3 speakers in my “Living Room” set up with surround sound. For some reason one speaker disconnected from the system and I reconnected it HOWEVER it did not go back to “Living Room” it created a new location “Living Room 2”. Now neither speaker talks to each other to create surround sound. How do I move the speaker to the “Living Room” zone and then reset both so they create surround sound. I tried unplugging and rebooting the speaker however every time I attempt to drop it in the existing “Living Room” grouping it goes back into “Living Room 2”. I tried several times and am toast. 

I have been receiving the error message below in the Sonos app for the last few weeks whenever I try to listent to the CBC content provider through the Sonos app. 

I can't use YouTube Music in my Sonos app. Nothing shows up in the app, totally blank. I've installed the app multiple times, relinked my accounts, restarted the router and so on. Searched the forums and web, no answer. Am I doomed here?  

Hi,I am using Apple device and 2 Amps with speakers.yourube music app worked for few days and what ever the solution I apply it’s not working like removing google account, restart phone, restart Internet, reconfigure app multiple times and it’s not working what ever I do.any one has a solution for this? Regards,sri

After setting up my arc ultra 2x era300 and sub should it look like this in app    

Many of my friends and I have noticed that as of now (updated Sonos app and firmware), Relisten will NOT automatically advance tracks when used as a streaming service within the Sonos App.  This is quite cumbersome for listing to concerts.  Please advise.  

I got a new router. I’ve managed to set up my newer products (beam, sub etc) using the Sonos app and WiFi. However I just can’t get the play 5 gen 1 to connect. I’ve followed everything on the S1 app. Connecting over WiFi it stalls after “join Sonos network”. connecting with Ethernet cable it stalls on “hear the chime”. The play 5 chimes but the app doesn’t recognise it. it was working fine on my previous virgin wifi, but just can’t get it going on new Vodafone power hub. The hub output seems to be 2.4hz. please can anyone help? 

Can someone with Sonos explain to me why I cannot play more than 3 speakers at once without my music jumping from speaker to speaker. This is constant, and never ending. I’ve spent tons of money over the years to outfit my home with 10 speakers, including a Sonos Move. They have NEVER, EVER, worked properly. I have asked for advise on more than one occasion and have gotten nothing but “it’s my wi-fi”. I have reset all my speakers more than once; I have unplugged each one and readded them, and just two days ago I deleted my entire system and created a whole new account and added each speaker back. None of this has worked. Not only does the music jump from speaker to speaker, but no song finishes to the end before the next song kicks in. Though I am completely done with this trash company, I am stuck with what I have and would like it to work correctly. It would be nice to know if anyone else is experiencing these issues.

I just bought the arc ultra and connected it to my LG oledG3836LA tv with an ultra high speed hdmi true eARC, digital sound on passthrough why is it as soon as i use my iPad and use an app and pass it through to my tv there is no sound also when i use an app on my tv (plex) the sound works but not if i try to start a danish serie ( i think the sound stream is stereo no sound at all then when I switch back from passthrough to pcm the sound returns.