Get help and assistance with your Sonos system

My Samsung Frame TV is suddenly no longer able to play audio through my Sonos AMP connected via HDMI ARC. It had worked largely without issue for 3 years.I have a Samsung Frame TV (2022) with the following details:Model Code: QN65LS03BAUXXNI have a Sonos AMP with this info:Sonos OS: S2 Version: 17.7I have the Sonos AMP connected to the Samsung TV’s HDMI ARC port (HDMI 3) and have been able to play audio from the TV and a connected Apple TV device without issue for almost 3 years. Today the TV is no longer recognizing the Sonos AMP as an audio output option and I am limited to the built-in TV Speakers.From the Sonos App on my phone, if I go to the AMP and click on TV Setup, then click Continue, then click Connected to ARC, then click Test connection, I get an error of “TV speakers not connected.” Also, the Sonos AMP itself still plays audio just fine from other sources like music via Spot

The era 100 has a serious manufacturing issues. I have 3 in a row and grills start randomly cracking and falling apart.  They have replaced defective speakers but I don’t believe they have fixed the manufacturing issues. The quality is simply not the same with these speakers. 

Hi. As title says. Same time every night, one minute past midnight, Beam flashes green/white twice and powers off the TV. I thought it was the WiFi lease expiring but I’ve set that to 21 days and it’s made no difference. It’s been happening for some time now and when the hour moves back/forth (daylight saving) it doesn’t change the time it does it. Still one minute past midnight. Anyone any ideas? Beam Gen 1 and all updates applied. Thanks 

I just upgraded to the arc ultra but I’ve found that when playing Dolby atmos music the dialogue is very low even when I use the enhancement. I didn’t seem to have this issue with the previous arc. I’m using passtrough from my e arc and I’ve checked everything to try and figure it out. 

Hello,I know the Sonos App now allows setup and TruePlay for inverted, ceiling mounted Era 300s for surround. My questions is related to their placement. I have a few variables coming into play and I’m trying to decide what is best. Was hoping to get some thoughts.I have purchased a couple Flexson ceiling mounts that come down what look to be 6 inches or so. My main issue is a support beam running right around where I’d like to place the Era 300s. Would I be okay placing them just in front of the beam if I can angle the speakers slightly down or would they be too far forward with how high they are? I’m just not sure the mounts hold the speakers low enough to place them behind the beam and it not get in the way. I could potentially add some wood to the bottom of the joists to lower the speakers more if I need to go behind though.

I am using Sonos S1 on the Windows platform. I have a Synology NAS and am trying to Add a Music File to the Music Library. I did not think this was going to be difficult as it appeared to be straightforward. I have the correct SMB setting. I know the directory path for my server. I continue to get an error dialog box: “Sonos was unable to add the music folder. Please check that the path to the folder, and the username and password if needed are correct. Reasons: Access to the shared folder is denied.” What should I do at this point?

Pourquoi la qualité du son de Tidal est médiocre 

HiIn the old app it was possible to add the currently playing track (when playing through Spotify) to a Spotify playlist. This was removed in the initial new app clusterhug, I was wondering if it had been put back yet?I get that sonos wants to keep us all as in house as possible but it's missing the point, I want to build playlists that I can listen to at home on my sonos and away on my phone. Sonos playlists don't allow for that.Listening to music with my better half on a night and adding stuff to our playlists was one of the most common ways we used to use itThanks Hat

Upgrading my home theater set-upOld: 5.1 wired speakers, output via Denon receiver.New: Sonos Beam, Eras surround, mini sub.Does the receiver become superfluous? (only using it for TV audio)   

I take care of elderly parents, and I love music in the kitchen. I purchased a pair of Era 100 speakers to get me moving while working in the kitchen.As you can see from the picture, my parents are clutter bugs, which leaves no sonically clean areas below the speakers and no real place to mount them other than fairly high on the wall. I think just to the left of the slide door opening, about the height of the opening is the best place to mount the Right speaker. The left would go roughly equal distance from the side wall, at the same height.The floor is hard, ceramic tile, and the ceiling opens for a skylight about 4’ in front of the wall. The counter where I took the picture is 8-10 feet from the wall.Normally, Sonos recommends mounting the Era 100 upright around eye height and inverted when higher. I suspect the speakers will sound better upright at about 6’ off the floor so sound can bounce off the ceiling rather than be absorbed by all the “stuff” along the

Hi,I was unable to add any of the live radio of Radio France on the Android or iOS app.I always get an error.But, I could add these radio to the favorites, thanks to the Windows desktop app (https://support.sonos.com/fr-fr/downloads)  See :  

Hello,I was using “les Indés Radios” services, but now I get the message "Unable to browse radio."I've deleted and re-added the service, but I still get the same message.I'm completely up to date.I installed the service from the list provided by Sonos.How can I use “Les Indés Radios” service on Sonos?

I’m new to Sonos:Want to know steps to st up FIVE line-in direct to analog TV headphones… Whilst still being able to include FIVE with full Arc system downstairs via Wi-fi.Whenever I include FIVE with Wi-fi, then switch back to line-in source, the FIVE is disconnected from line-in (& hard to reconfigure).

Hi.  I’m curious if anyone out there has any current experience successfully installing the Sonos Controller in a Linux based OS, specifically Zorin.  I say “current” because almost every thing I’ve found on this subject is from some years ago, so just looking for something hopefully a bit more current.I have an old W10 laptop converted to Zorin OS, Zorin because it’s the most Windows like, they say.  When it was running W10 I could run the Sonos Controller and I play music through our Sonos ARC.  I’d like to be able to do that with Zorin if possible.  With the Zorin OS I’ve been able to a point in the installation process where it almost completes the installation but but fails with the following: Any thoughts, comments or questions would be appreciated.  Thank you.

What does the solid unblinking green light on my stereo pair of Era 100’s mean?

I’m struggling to get clear, consistent dialogue from my Sonos Arc + surrounds setup without having to raise the volume so high that action scenes become uncomfortably loud.Dialogue in movies and TV often sounds recessed or hard to understand, which forces me to increase the overall volume just to follow conversations. The result is that when music or action scenes hit, they’re overwhelmingly loud and not enjoyable.What I’ve already tried: Audio input confirmed as Dolby Digital Plus 5.1 Speech Enhancement enabled Night Mode tested on and off EQ adjustments (lowered bass, moderate treble boost) Surround TV level reduced Trueplay re-run in a quiet room TV audio set to Pass Through (no TV processing) Despite this, dialogue still doesn’t feel anchored or forward in the mix.Has anyone found a reliable way

Hi all (basically a frustrated user requiring some help please!!!)Here goes - Sony TV KD49XH9505 purchased May 2021 connected to a Sonos Beam purchased July 2023 - been working perfectly for the past 2.5 years. Carpet installed last weekend so needed to disconnect to move for just 1 day. Now beam refuses to connect to TV.I have ensured TV and Beam have latest software update. I purchased a new HDMI cable from Sonos. I switched off TV and Beam for 10-15 minutes and then tried connection. I have reset Beam, I have factory reset TV. I used the TV’s external input set up to connect beam. I used Sonos TV set up in app to connect to TV. I have ensured no other devices are in the other HDMI ports whilst trying all these options. I cleared cache in external input services menu in TV see all apps option per another users advice. I made sure I am using the ARC/eARC port on TV. Settings on TV; obvious one in Channels menu; Bravia sync control ON, auto devices ON, auto tv on ON, B

Can I pair all the speakers in all of my zones to a single Amp? 

Hello! I am having issues connecting a streaming service to my port. We reset the device because the original email was the personal email of a former employee, and after setting up the new system and connecting the port we get an error whenever attempting to connect a streaming service. We have tried Spotify, Pandora, and Amazon music. We have also tried unplugging the device, clearing data for both the streaming service app and Sonos, and nothing has resolves our issue. Does anyone have recommendations for solutions, Thanks in advance! Diagnostics #************ Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

Hi, Planning an outdoor entertainment wall with tv and gonna put Sonos AMP in a closed drawer under the TV and hook up to outdoor speaker wires. I am trying to understand how to run the ARC hdmi cable to the TV.  Do I run the entire ARC HDMI cable from the sonos amp in the drawer, in-wall and out to the TV.  Or can I use HDMI outlets on either side or are there designated outlets for just ARC HDMI..  I will run a standard HDMI cable from my IPTV box to the TV via outlets . Thanks 

I had been using the line-out RCA jacks of my S1 Sonos Connect (using fixed output setting) to drive into Tape 1 input jacks of a Luxman receiver, and all worked well. After a long hiatus (since last Christmas), I tried to send Christmas music from Sonos to the Luxman, and can barely hear the music - its coming across at a very low level, so much that turning the receiver volume up to 9 I can hear that the source is playing but I can’t hear it to listen to it.I’m wondering if there is someplace where I’ve accidentally specified “low level” when I need to get medium or high level signal out of the Sonos Connect? BTW, to test, I switched from the Tape 1 input on the receiver to the Tuner and the volume level was MUCH HIGHER.Anyone have any ideas on what I should do to get a higher level signal over to the receiver?Thanks, and Happy Holidays!Bob ClarkeFalls Church, VA

I’ve been suffering for 2 years with intermittent choppy audio via HDMI ARC on my Sonos AMP.  Swapped cables, tried short cable extenders nothing helped.  Sometime it would go for weeks and then start - I’d power cycle TV and Amp no joy.Came across this post: https://en.community.sonos.com/home-theater-229129/arc-loose-hdmi-6877144 I thought what the hell I’ll try it.  Well it worked.  I sliced 3 mm of the shell around the HDMI connector - plugged it back in and BAM - problem solved.

I haven’t searched for the same topic in the huge issues db Sonos has collected over the years, I have other things to do. Already half of my Sunday gone (again) in fixing Sonos related issues. The only thing I want to do is listen to music. I’m really getting tired of this. Already tried resetting the app, didn’t help.Can somebody just get my system up and running again and then tell me how to stop permanently, hard-coded, until the end of time, dis-able updates!

I get a message that "something went wrong" when I press on "album" in Amazon music. It will play artists when I select that but not albums. I have tried restarting my android but it makes no difference. 

Building a basement out and I currently have a arc ultra , sub 4, and two 300s. Main question is the 300s. Not sure where I should plan to have them set up. Both options aren’t ideal I know just looking for advice in best option. Option 1: about 8ft behind couch, probably just over 2ft from ceiling and the left speaker will be pushing sound into an open space.  Option 2. Placing them any distance behind the couch and inverted in the ceiling. Ceiling will only be about 7-7½ ft. any ideas appreciated also where would best sub placement be?thank you so much. It’s an open space so can build outlets for them where ever but the layout is concrete so can’t really move walls or sofa much.