Get help and assistance with your Sonos system

I’ve been using Sonos amp with 2 speakers on my deck for several years and now it’s no longer working.  Flashing white light.  I unplugged amp, plugged it back in and pressed button on back until it turned green.  I then entered the serial number from amp to the Sonos app and it said it was now connected again.  When I tried playing music with deck speakers the white light started flashing again on the amp.  HELP 😞

I have two Era 100’s I have in a stereo pair that will loose connection with each other causing one of the speakers to quit playing.  Opening the app and looking, they are still paired together, just not working.  why isn’t SONOS doing anything about it since they know about it?  Or am i not seeing their solution?  i have tried everything possible and nothing, they keep cutting off.  Come on SONOS why is there a community forum, do you not look at it?It’s doing it now as i write this Forum...

I gave up on my Sonos speaker years ago because of poor compatibility with many of my audio apps. I connected to my old speaker again to see if the UI had improved at all, and in many ways it was a lot better! However, there's no skip ahead function in Pocket Casts. This is a real deal breaker because I hate ads and always fast forward through them. Are there any good free Android podcast apps that have this functionality in Sonos?

I’m using the Sonos S1 with 2 x Play:5 in a stereo pair for the last 6-7 years or more.  I usually play the Radio Paradise stream direct from the RP service and NOT through TuneIn.  Right now, I’m only able to get 10 songs with no way to increase this limit.   Has anyone else noticed a limit on the queue size that will play from such a service? 

This post has information culled from the internet via AI and my less capable brain.Sonos is moving into a new era of audio streaming associated with music and video. Twenty years ago, in 2016 the prevalent audio for a wireless solution was two-channel stereo. Later in 2013 Sonos introduced the Playbar as it transitioned into the Dolby Digital 5.1 audio for movies. WiFi 4 (802.11n) was adequate as Dolby Digital 5.1 is a compressed, lower-bandwidth audio format (typically around 384-640 kbps), which is well within the capabilities of a Wi-Fi 4 network.Today whole-home audio is a growing trend to listen to music in any room or multiple rooms at the same time. Wired comp

Hi everyone,I’m experiencing an annoying rattling noise with my Sonos Sub Gen 2. The issue happens mostly during movies, especially in low frequency scenes with deep bass. It is less noticeable with music, but still present at times.What I’ve already tried: Factory reset Trueplay tuning multiple times Moving the Sub to different locations in the room Switching connection from WiFi to Ethernet (currently wired) The rattling still occurs regardless of placement or connection method.Has anyone experienced something similar with a Gen 2? Did it turn out to be a hardware issue or was there a specific fix?

Hi there, first post for me…I have a Sonos system (several ones, arc, sub, move, roam, connect) all playing in harmony!  The connect is connected to a CXN100 via coax digital out/in and I had some audio lag issues which I sorted by changing a setting (I can’t remember which one but it fixed the lag issue).I’ve now added a DAC Magic external DAC between by CXN100 and my amp.  I now have a horrible lag again and I cannot find a setting to fix it.just to be clear - I’ve got Connect > Streamer > DAC > Amp all connected by coax.  Before I introduced the DAC I had no problem but now I do!  There are no delay settings on the streamer or the DAC but I know I can do something with the connect to fix it but I can’t figure it out!please help!  Thanks

Hello everyone,I'm having trouble setting up my remote control with my new Sonos Ray.My TV model is TCL NXTFrame 55A300W- I disabled Bluetooth on the remote control, so it now only works in IR mode.- I connected the Sonos Ray to the TV using an optical cable.- I configured the sound output to optical only.- The remote control learning function does not work on the Sonos app.- I tried hiding the receiver on the TV, but that didn't help.- I tried moving the remote closer or further away.- I tried quickly pressing the + button, but that didn't change anything.Has anyone else had success with this type of TV/remote?Thank you in advance for your help. 

Hoping I’m not the only one. Out of the blue a few days ago, when asking our Sonos 1 to play a song via Google assistant/youtube music, it now says “sorry I can’t do that on this device”. I’ve deleted,readded,reauthorized, rebooted, reinstalled (I’ve re-everythinged). No luck. Works fine on my iPhone via Siri.  Why don’t Sonos and Google play nice?

Our old zoneplayer s5 speaker was working great until I stupidly updated to S2 without realizing it is not compatible. I have tried many fixes: deleted S2 app and reinstalled S1, reset speaker to factory settings but nothing allows the app to find the speaker anymore-any help. It was working yesterday until I did the app upgrade :-(

I followed the instruction on downgrading (Swedish version) and they are not entirely correct.https://support.sonos.com/sv-se/article/downgrade-a-sonos-product-to-s1For starters there are important aspects missing in the information. There are steps not described where you have to guess, the big one is the connect to wifi at the end. Am I supposed to do that or not? No info. Answer is yes, connect to wifi.Then there’s step 5 where I was supposed to “swipe away” a pop up window. That was not really possible on the iPad version. I tried many times swiping but the window would not go away. It had to be solved by going out of the application and in again.Then we have the step where a code from the Port is supposed to be entered. The design is  complete disaster, see image. Almost completely transparent and numer

The app seems to be getting progressively worse. I’ve now got the following issues. Alarm didn’t go off today Tried and failed to play music to the relevant speaker  if trying to interact with app, I need to close and restart as many as 4 times before it properly loads Can’t play music to several speakers  Almost impossible to play everywhere - always fails  My WiFi is good around the house is there an update coming any time soon to fix all of this? Terrible experience for a system so dependent on the app, especially if you have lots of devices.  Graeme 

Hi, two of my Sonos One Gen 2 failed, one of the speakers powers on but sounds choppy when playing bass; upon opening it, capacitor C285 is broken. The second speaker doesn't power on and the area where capacitor C285 is located is burned, do you have any advice on values or something useful, knows if this is repairable? 

Hi. Is anyone else experiencing dropouts, skips, etc with Apple Music since Apple Music moved to Lossless? Before Lossless was introduced, I never had these issues. I have tried Amazon HD and Quboz in the past - both high-res services - and experienced the same behavior. Eventually my system will realize it’s not working and then downgrade back to non-Lossless music, but then it will try again 5 songs or so later. We really need a toggle in the app to downgrade to non-Lossless streaming for the systems that can’t handle it.

Suddenly my Sonos speakers are no longer found on the local WiFi network when I want to stream music (via Airplay or otherwise). The app still works and through the app I can play music on my speakers. However, on my IPhone (and my girlfriends IPhone), we cannot use Spotify or other audio apps that previously worked. On Spotify it said: ‘no devices found on this network’. we have ‘klik en klaar’ internet from Odido. any idea how to fix this? 

I have a wired amp, Move, Move2, Era300 and Roam. All speakers are visible in the app. When I play music, I can play it on Move, Move2, Era300 and Roam but not on the AMP. I also tried playing something only on the AMP and then selecting more speakers and I can’t get all speakers to play. I have reset ever speaker, unplugged router, unplugged AMP. Sucks that this software and system has issues like this. 

Can I add a second pair of error 100s placed left and right of the arc. For additional sound 

I’ve been thinking about a somewhat unconventional Sonos setup and wanted to see what the community thinks.Imagine placing four Sonos Sub Mini units, one in each corner of the room, to distribute bass more evenly across the listening space. The idea isn’t about making the system louder — it’s about achieving balanced bass response across the room, reducing dead spots, and smoothing out room modes.In theory, multiple distributed subs can improve low-frequency consistency because bass waves interact heavily with room geometry. Spreading smaller subs around the room can sometimes produce more uniform bass compared to a single large subwoofer.However, from what I understand, Sonos currently limits the configuration: Only one Sub Mini can be bonded to a single Sonos room/zone. Some home-theater setups allow up to two full-size Sonos Subs

I have been unable to use my old S1 for a couple of years. Trying again, but no settings icon on the app. I’m trying to check wi fi etc but without settings I can’t do. I have an up to date iPhone 12

cual  seria la mejor configuracion para una barra ARC mas 2 ERA 100 mas 1 SUB acerca de  graves, agudos, mejora del sonido, sonido en altura, etc?ya se que depende del “oido” de cada persona pero me gustaria conocer un ajuste general para una habitacion normal.

"We found an update. Let's get Sonos runnning on the latest software." I click Update."The Sonos controller installer failed to download. Your controller did not update successfully. Please try updating one more time..."So it sees that there's an update but it can't download it. Using Sonos Controlller for PC 11.15, Sonos OS is S1. Operating system is Win10 Pro. I have two speakers, both Play Ones.I shut down my PC, rebooted my router, turned on my PC, plugged a play1 into an open ethernet cable, opened the Sonos S1 Controller program on my PC, it saw there was an update, I clicked Update and I still get the same “The Sonos controller installer failed to download” error message. Please advise.  

Just moved into brand new apartment. Started by having my 65 inch TV hung. I've purchased the sonos arc ultra, then added 2- 300's for surround sound, and finally a mini sub.At times - from the start it was perfect, and I could get it to work perfectly. But mainly through my phone, not the TV remote.Spoke with sonos support was told the internet was an issue. However I have excellent reception of internet and speed. It's worked many, many, times and failed just a few. However, now after the phone call and the testing, I can't get anything but the ultra. Excuse me, arc ultra to connect to the T. V please, can anybody help with any suggestions ideas? I'm wide open as I'm a new user. And I know I have a lot to learn. Thank you so much.

Bonjour,J’ai changé mon enceinte Sonos (installé une sonos One SL à la place d’une Play 1) et je ne trouve plus mes playlists Sonos, concoctées avec amour depuis des années (des décennies même!).Que dois-je faire?

Ive tried adding bbc sounds to my system. But it doesn't even show on the app as a service i can add. I've added my address to the account to let it know im in the UK. Can someone give me a step by step guide ideally with screen grabs cos im completely stuck. I must be missing something.