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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28744 Topics
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Dcgman#1Headliner I
asked in Home theater
Sonos Arc & Sony Bravia smart TV

I bought an Arc to replace my PlayBase, which I love. I will be using my PlayBase on the Samsung TV in our bedroom. My 10 year old Sony Bravia KDL series (70”) has a hdmi arc connection which I found out when I connected the Arc hdmi cable to one of the regular hdmi connections. The Sony TV is not Dolby Atmos. So how do I get Dolby atmos through the Sony Bravia TV? Do I need a smart tv that’s Dolby Atmos? I will be purchasing the LG Oled tv sometime next year. 

232
D
3 days ago
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DeclanContributor I
posted in Controllers and Music services
New app takes 5 minutes to open

I am running an android phone and installed the new app last week. Ever since, it has been taking 5 minutes or more just to start the app. It is unusable. I have tried clearing cache and clearing all data then connecting it again, but still no difference. The old app loaded in seconds. Is anyone else finding this?

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A
3 days ago
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mdshamiltonContributor II
asked in Controllers and Music services
music cutting out - sonos sound cloud is unreliable

For months now playing music on my Sonos system has cut out after awhile and I have to manually play the music again. Reading a review in Wired today I believe this is because instead of playing downloaded music from my iPhone Sonos now plays that music via their soundcloud - this is a huge backwards step. I’m now questioning whether I continue with Sonos or move to another platform.  Does anyone have an alternative viewpoint?  

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Corry P
3 days ago
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DerrienContributor I
asked in Speakers
submini sonos

Comment régler son Mini sub ?Moderator edit:Google Translate-How to adjust your Mini sub?

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Sotiris C.
3 days ago
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jorwinEnthusiast II
asked in Controllers and Music services
Alternative to Sonos

I sent this to the Sonos CEO email, as this seems to be the only support option available. My main point is to find a solution on the bad situation I find myself in, with the non-functioning new app.Anyone else, if not the CEO, is welcome to give their suggestions and comments, that may help me on the way. Thanks. “Dear Sonos,You have done something completely absurd, as you are aware of, by killing off a functioning app and replacing it with one that has close to no functions - a work in progress, at best, or a disaster of an app, when speaking realistically.After some years without Sonos for my part, since you decided to kill off all older devices, threatening that if I didn't replace them with new ones I would be at risk of you sending out software updates at any time that would render my system useless, I decided to give you a chance again, ordering a Port.The day after receiving this new device, before I had even managed to connect it and start using it, came this infamous app upd

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3 days ago
MoPac
MoPacHeadliner I
posted in Home theater
Arc not coming out of Mute when starting music

 When the TV is shut OFF most of the time the Arc-Sub-300s go into Mute which is fine.  When I start some music on that same system it does NOT automatically come out of Mute. 

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MoPac
3 days ago
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AlconicContributor I
asked in Headphones
Microphone volume reduced with Ace Version 3.1.4

I’ve had the Ace headphones since the day it came out and have not really experienced any problems.Ever since version 3.1.4 i’ve been having issues with the Microphone Volume. While using video conferencing software my microphone volume significantly drops and people on the other end are not able to hear me. It’s also erratic, sometimes I can be on a call for 30 seconds and it immediately drops out, other times I can be on multiple calls and it only drops out after 5 minutes. I’ve factory reset the headphones, which makes it work for a few calls - but then it immediately starts reducing the volume again. Its almost as though the background noise filter is picking up my voice and trying to cancel it out.It’s gotten so bad that I cannot use the mic on the headphones anymore and I have to use my laptop or webcamera microphone. Is this a known issue, and do we know when this will be rectified?I’m using a Mac

1544
A
3 days ago
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JjtContributor I
asked in Headphones
Sonos Ace Left earcup making thumping or vibrating sound / case

I’m experiencing an issue with my Sonos headphones—there’s a thumping or vibrating sound coming from the left earcup. Has anyone else encountered this? Any tips or fixes would be appreciated! The problem sometimes occurs when I put the headphones on without even playing any audio. Additionally, when I have the awareness mode activated, I hear a wind-like noise, even though I’m indoors and there’s no fan; it almost sounds like static. On another note, the zipper on my case disconnected from one of the tracks after only two days of use. I reached out to Sonos to request a replacement and inquired about any changes to the case design, as I remembered MKBHD mentioning issues in his review. I was informed that I would receive the same case with no design changes. If it breaks again, I would need to pay for a new one out-of-pocket, which seems unreasonable. Given the price of the headphones, I would expect a more durable case for my $500 investment. 

211
Sotiris C.
3 days ago
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MatclaneContributor I
asked in Home theater
Arc Ultra + Sub Gen 3 : Sub less powerful than before !?

Hi,I just replaced my Beam (Gen 2) by a Sonos Arc Ultra, in my home theatre system.But now, the Sub Gen 3 seems to be a lot less powerful.Before, with the Beam, when I pushed the Sub level adjustment to +2 or +3, i was able to balst the entire room… Now, even if I choose +8 on the Sub level adjustment, I feel it but very light. I can’t have the same “bass blast effect”.Obviously, I completely reinstalled the system in the App and reseted each element of my home theatre system when I installed the Arc Ultra (included x2 Era 100 at the back).Does anyone knows why this is happening (maybe someone at Sonos)...?Thanks a lot.

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3 days ago
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schenwowContributor I
asked in Controllers and Music services
sonos wont connect and cant be found on airplay and system

hi everyone! no idea what happend!! this is super frustrating!  suddenly all the devices disppeared from my apple tv airplay list. i tried to follow instructions to unplug the devices and reset. then set up on the app again (also deleted the app and resinstalled). after it connects to the network it wont show up in the system still. it did say to unplug then plug the device again. did that. ive followed these steps several times. any idea what is going on? this is so frustrating!! their app is SO FAULTY

261
Jamie A
3 days ago
sweatyjock
sweatyjockContributor I
asked in Controllers and Music services
Amazon account sign in

Why won't my Sonos Era 300 allow me to sign in to my Amazon account. Tried several times and it won't sign in to my Amazon account 

171
Jamie A
3 days ago
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baddevotionsContributor I
asked in Components and Architectural
Sonos Connect keeps dropping out, disappears from the app

Hi all, My Sonos Connect Gen 2 keeps dropping out. It can stay connected and working fine for days of use, then all of a sudden it will not be available in my system.Some basics: It’s connected by ethernet to a switch in my office. Wifi is turned off. I use toslink/optical to connect to a Denon amp with DALI speakers. I have a static IP address assigned in my address table. 192.168.1.100.When this tends to happen: I stream internet radio through tune-in. Once it’s playing it’s totally fine. But once i stop the stream through the app or through the physical button and leave it over night, the next day it’s almost guaranteed to not be connected. Other things i have noticed: I have noticed on reboot one time that there was interference or noise coming through my speakers. I am not sure what this was (could have been the cable, but unlikely). I suspect it was coming directly from the Connect itself.I think this is not a networking issue (as most people point to these days), but a hardware

364
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3 days ago
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basinwehoContributor I
asked in Controllers and Music services
no pause betweem songs in a queue/playlist

Geez, this app is getting worse and worse.  I have version 80.14.09.   When I stream a playlist or queue from Spotify (or any provider) the individual songs are no longer separated by a pause.  In other orders, as a song is ending, but not quite finished yet, the next one starts immediately without a pause.  Any solutions (besides an entirely reprogrammed app)?app

181
Sotiris C.
3 days ago
Corry P
Corry PSonos Staff
published in Speakers
Troubleshooting Sonos on WiFiF.A.Q.

Moderator note: This article was updated in December 2024. Hi Folks, I’ll share some general advice about how Sonos products connect to your network, and the kind of network problems that can result in dropping rooms, to help you understand and solve some challenges with your Sonos system.Updated 19/4/24 2.4 & 5GHz bands (and WiFi 6)A few older Sonos devices will only connect to the 2.4GHz band, whereas most will connect to the 5GHz band broadcasted from your router. A full list of which devices will connect to 5GHz can be found here on our Supported WiFi modes and security standards for Sonos products page, under “Products that can connect to 5GHz WiFi networks”. Arc Ultra, Era 100, Era 300, Move 2 and Sub 4 will connect to 802.11ax (WiFi 6) or 802.11ac (WiFi 5).Home Theatre products other than Arc Ultra will not connect to 5GHz, as the 5GHz radio is reserved for talking to the surrounds and Sub(s). Arc Ultra has an extra radio.Sonos will perform best on 5GHz as it is faster, has

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3 days ago
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Dams44Contributor I
posted in Controllers and Music services
autorisation compte deezer

Bonjour, Au moment de l'ajout du compte deezer sur l'appli sonos, j'autorise l'ajout et l'appli tourne en rond. Une fenêtre deezer s'ouvre mais il n'y a aucune instructions qui s'ouvre. J'ai beau chercher mon sonos ne s'affiche nulle part. J'ai tenté avec Spotify et ça fonctionne (mais je n'ai pas de compte premium!)Merci pour le coup de main. Je suis sur Android. Edit: J'ai trouvé tout seul. Il fallait que j'empeche mon telephine d'aller sur l'appli deezer et de rester sur le navigateur. Moderator Note - Translation by Google and combined posts:Hello,When adding the deezer account to the sonos app, I authorize the addition and the app goes round in circles. A deezer window opens but there are no instructions that open. I search for my sonos is not displayed anywhere.I tried with Spotify and it works (but I don't have a premium account!)Thanks for the help. I'm on Android. Edit: I found it by myself. I had to prevent my phone from going to the Deezer app and staying on the browser.

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Corry P
3 days ago
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CoffeeorchaosContributor I
asked in Speakers
ERA 300 and 5GHz channels

HI,I’m struggling with getting 2 x ERA 300 and a sub4 to talk to each other. At the moment my Sonos cannot ‘see’ my 5GHz channel. My modem (AX90) broadcasts on 2 5GHz Networks. 5GHz-1 has channel 36-48. 5GHz-2 has channels 100-161. Do the ERA 300 or Sub4 have channels that they prefer or cannot see?Thanks in advance.

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Mr. T
3 days ago
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rogierknoopsContributor I
asked in Home theater
Connecting Apple TV to Amp & Projector via Splitter

Hi there,I've got a question regarding my setup, in which I'm trying to integrate a projector, streaming device, HDMI audio splitter, and Sonos Amp. I can't get the Amp to recognize ARC input...Devices: Viewsonic PX701-4K projector (2x HDMI input, only 3.5mm output) Apple TV 4K (have also tried Xiaomi Box S) FeinTech VSP01222 HDMI splitter (2x HDMI Input, 1x HDMI output, 1x HDMI ARC output) Sonos Amp The idea is simple, basically like illustrated in the screenshot I found on Google. Connect Apple TV to splitter, send ARC output to Amp, send regular HDMI to projector. But like I said, the Amp won't recognize ARC input.The one thing I'm not sure about is if all my cables are at least HDMI 1.4, which I believe is the minimum required for ARC. But seeing as 1.4 was first released in 2009, I'm assuming this isn't the issue.I've also read about using an HDMI splitter with Optical Out, combined with a (Sonos) HDMI ARC to Optical adapter, to connect to the HDMI-ARC port on the Amp. Any i

394
106rallye
4 days ago
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DandogAvid Contributor II
asked in Controllers and Music services
Accessing Sonos system on another iPhone

My system works fine on my iPhone but when I try to access it via the app on my wife’s iPhone, the system doesn’t exist.  It’s the same problem regardless of whether I sign in on my own account or my wife’s account. It asks me to update my network settings or setup a new system. The former fails and I don’t want to risk the latter in case it ruins my existing system, fixed by Sonos expert earlier today.This has never been a problem until now as we’ve both been able to access the same Sonos system independently from our iPhones by signing into our individual accounts.

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D
4 days ago
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Sleepylender360Contributor I
asked in Controllers and Music services
Can't add Spotify tracks to queue at all via Mac S1 app

I am unable to add any songs from Spotify to the Sonos queue via the S1 app.

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S
4 days ago
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Roland de wittContributor I
posted in Controllers and Music services
the app wont connect to apple music

I am on ios and the app tells me to reauthorise my apple account, when taken to the log in page i enter my details and sign in, but then it opens the screen that says i need to reautherise again…There is also no call centre for sonos in my country…

241
Corry P
4 days ago
Ronnie2209
Ronnie2209Contributor I
asked in Speakers
volume

Waarom niet een simpele + en een - om het volume van en per box in te stellen.  Met wat dikke vingers is het nu lastig, zeker volume omlaag. Zit heel dicht bij zijkant scherm doe er wat mee a.u.b.  Moderator Edit - Translation by Google:Why not a simple + and a - to set the volume of and per box.  With somewhat fat fingers it is now difficult, especially volume down. Sits very close to the side of the screen please do something with it

354
Ronnie2209
4 days ago
mduhamel
mduhamelContributor I
asked in Controllers and Music services
No access to services after switching to two separately managed SONOS systems

I own two SONOS systems, one at the cottage (where I am the administrator) and the other one at home (where my son is the administrator).How can I access all the services set-up on the local SONOS system without having to login as the administrator? I tried closing the SONOS APP and reopening it without success on iPadOS and iOS.We chose to use different administrators on the two separate systems for convenience (e.g. managing updates, setting up different services account). We share our SONOS accounts details in order to resolve (too many) frequent issues on the local Wi-Fi network. Along with the many other frustrating issues with the SONOS 2 APP, I don’t know how I can easily access the services on each system without having to login as the administrator of a given system. Example : When I come back home from the cottage, I select the Home system on the Home Wi-Fi system where I see all the separate room speakers, but I cannot see the services (e.g. TuneIn, Spotify) associated with

567
J
4 days ago
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Kim LindholmContributor I
asked in Advanced setups
Issues with Spotify Connect on Sonos Speakers

I am experiencing issues with Spotify Connect on my Sonos speakers, and I would like your assistance in resolving the problem. Below are the details:Problem DescriptionI can successfully play music on my Google Nest devices using Spotify Connect. However, when I try to play music on my Sonos speakers, nothing happens. On my computer, the Sonos app works as expected, and I can control the speakers. However, I cannot use Spotify Connect to play music even from the Spotify desktop app. Interestingly, when I tested Spotify Connect with my Sonos speakers at a different location using my phone, it worked perfectly. This suggests the issue may be related to my home network setup.My SetupRouter: ASUS RT-AX5400 All devices (Sonos, phone, and computer) are on the same network. Both the Spotify and Sonos apps are up to date.Troubleshooting Steps Already TriedRestarting all devices, including my router, speakers, phone, and computer. Ensuring all devices are connected to the same Wi-Fi network. Te

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Sotiris C.
4 days ago
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mdalContributor I
asked in Headphones
Sonos Ace not showing as sound output device in my Macbook Pro

I paired Sonos Ace using bluetooth in my Macbook pro. However, the Ace is not showing up as sound output device. I have a roam and it’s showing and I can play music from my Macbook pro, but not with the Ace. Any anyone help me?

742
Sotiris C.
4 days ago
mfs2112
mfs2112Avid Contributor II
asked in Controllers and Music services
Imported playlist not showing up (Android, NAS Music Library)

Hello!My music library resides on a NAS system and I use the Android app. I rip my own mp3s and the software I have used sometimes created a .m3u file when I rip a whole album.  Most of these playlists show up under the ‘Imported Playlist’ section of my Music Library in the app. I thought I would try creating my own .m3u playlists of various tracks.I am using the VLC media player (Linux) and a text editor to create the files.  VLC created playlists use a URL to the file  (eg file:///home/Music/AC-DC/High_Voltage/05-TNT.mp3).  I didn’t think Sonos would understand this so I have a version of that file that uses relative paths (eg AC-DC/High_Voltage/05-TNT.mp3). I have Sonos update the content and neither playlist shows up.  I even deleted and re-added the Music library and neither shows up.I tried creating a new directory and putting the playlists in there and neither the folder nor the playlists show up after rescanning the music library.  I am out of ideas on how to troubleshoot this.

303
Corry P
4 days ago
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