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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26780 Topics
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HoutduifContributor I
asked in Speakers
sonos app crashing when adding sub

So with the new app, i lost my whole system. I managed to add everything again except for the Sub. The app recognizes it on the network but crashes after 2 seconds when trying to add it, already factory resetted it. What to do?  

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F
5 days ago
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KmurraykkContributor I
asked in Home theater
Solid red status light - Sonos ARC

I have a solid red status light on ARC after update.Reboot and attempt at factory reset have the same result. 2 slow white flashes on the status light followed by the speaker light flash, this sequence loops a few times then solid red.I have tried factory reset with ethernet cable connected as well. SONOS chat support was not help after 2 hrs waiting for responses. any help please??  

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Pools-3015
5 days ago
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LillitopfContributor I
asked in Controllers and Music services
Multiple Spotify streams

Hi,Heave anybody the same problems with multible Spotify streams?It has already worked all the time since i have the sonos systems over many years.I use a premium Spotify account.Best regards.Berni

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5 days ago
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Sparky_nzContributor I
asked in Components and Architectural
Connecting a cd player to Sonos Amp via optical

Hey guys,I have just bought a Sonos Amp and have connected my record player to it via the RCA outputs, I’m just wondering if I can also connect my cd player? Is it possible to use an HDMI cable from the HDMI output on the Amp then attach a Sonos Optical Audio Adapter which then plugs into the Optical output of the cd player?Thanks!

1
buzz
5 days ago
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sambrosiusTrending Lyricist I
posted in Controllers and Music services
NAS support

Okay, this is going to be long. Like many of you I have hit the wall on the NAS issue.  Don’t let them lie to you about SMB.  It is 100% about indexing.Normal folder structure of Artist/Album/Song craps out quickly.  The meta-data is just too large for the crappy app So I copied songs individually to folders.  First couple of folders could do about 1000 songs. Works perfect. Can index these songs. If you do more than that it fails.  So this is a VOLUME issue, not a SMB issue So I created a few more Folders with 1000 or so songs in them and was able to index those.  Fine By the time I was at 5 Folders, needed few and few songs per folder Stupid, terrible, unfriendly app craps out at 16 folders (hard max) I can’t prove it, but it seems like things loaded better if I cleaned up some special characters that were part of the song names.So I can get roughly 9,000 of my 22,000 songs into SONOS.In the mean time, the help chat continues to spread the lie that this is about SMB.  If that was tru

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Pools-3015
5 days ago
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SteveFMaleContributor I
asked in Controllers and Music services
The Latest Sonos App Update

I have been struggling for some time to use this disastrous update to the Sonos App (Date typed 20 July 2024). It was installed on my phone and tablet automatically without any warnings nor ability to reload the old, working, app.The app ceased to work properly on my Android tablet and phone:No playlists No ability to create a queue Occasionally crashes Loses my system every couple odf days Regularly loses my library of NAS stored MP3s regularly and requires the app to be deleted and reinstalled and much else besides...A total disaster. I have thousands of pounds invested in my collection of MP3s and now unable to reliably access them and my playlists created over many years invisible to the new app.I can still make the system work using my windows desktop PC (I have refused to update that app.) But this is very inconvenient and a way of working I didn't sign up for it nor pay thousands of pounds for the speakers to only work this way.Now since 19 July 2024 the app on Android starts th

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5 days ago
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TimaeusContributor I
posted in Controllers and Music services
sonos sux really sux

Sonos Sux so much. Just wondering how it couldbget SO bad? I mean this thing is SO clunky. Who the f*** designed this app? Some f***ng moron. Really hate it. Would never use it again. F*** Sonos. *Moderator Note: Modified in accordance with the Community Code of Conduct.*  

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5 days ago
clark832
clark832Contributor II
asked in Speakers
Terrible audio

I have been a Sonos proponent for the last 12 years.  It has been a beautiful thing with superb   sound quality….. until lately.   I feel like Sonos has taken a beautiful thing and just completely turned it into a lump of shit.    one problem I have is that my speakers are constantly disconnecting while playing the the skipping moves around from speaker to speaker and then all of the speakers will go out and then one of the speakers will come back on and then a few more will come on and it’ll go off on some others. It’s just literally a nightmare.  I will add that I have a boost set up so this should not be a problem since that is the exact purpose of a boost,… to stabilize playback.    but that’s not even the worst problem. Tonight all of a sudden, the audio sounds terrible. I like a lot of good Rich deep base.  I just cranked up my music on my sonos to do my Friday night house cleaning and it is as if none of my setting for base (equalizer, sub volume, etc) are prevailing.   There is

2
buzz
5 days ago
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Dave TowseContributor I
posted in Controllers and Music services
Sack the board of SONOS

Well after investing probably circa £2k on Sonos speakers over the years I’m left completely exasperated by the utter uselessness of the black app.    It is truly shocking by comparison to the rust coloured app that preceded it.  It cuts out all the time, stops working when it feels like it, and changes songs midway through.  What a great update Sonos team……errr I don’t think so.   What has angered me most is the removal of the ability to add songs your currently playing to your own playlist.  Call me old fashioned but in any music app surely the first thing is should do is allow you to add to your own playlist. Not a bloody Sonos one that doesn’t even work correctly. All the decent functionality was removed and replaced with utter crap.  What I really don’t understand is how the tech people and the board are still in office.  Yes the CEO wrote out to say sorry but didn’t you consult your client base first.  Surely the first rule in business is to meet the needs of your customers. Had

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5 days ago
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Busy BeeContributor I
asked in Controllers and Music services
Sonos update to the alarm function

We were promised a fix in September, what is the target date for a fix? This is really bad escape defect.  We have waited over 4 months!

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5 days ago
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Gary YContributor II
asked in Controllers and Music services
Tunein (new) reauthorize fails

Today, my app tells me that I need to reauthorize the TuneIn app because account access has expired.  I follow the simple on screen process that takes me to the TuneIn website to authorise the connection but I get a message saying the pairing didn't work"Something went wrong when trying to pair to your Sonos System.Please return to the Sonos app and try again using the same credentials."Anyone know how to fix this?Thanks

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D
5 days ago
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TheBillContributor I
posted in Home theater
Projector, HdFury and Sonos Arc

Hoping for some advice here 😊I have the Epson LS12000 connected to a HdFury VRROOM (from the projector's eARC output to the HDMI TX0 input) and a cable from my Sonos Arc to the eARC Audio input on the VRROOM.  However, while trying to install the Arc on the app I get a message saying "HDMI ARC not detected". Any advise?As additional information, I have a PS5, a Nintendo and an Apple TV connected to the VRROOM. All cables are high quality HDMI 2.1. The one running from the Sonos Arc to the VRROOM has the "device" side of the cable connected to the speaker and the "display" side is connected to the VRROM.I would truly appreciate all the help I can get - since this is driving me crazy 😊

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5 days ago
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El GrecusContributor I
asked in Controllers and Music services
Volume control with digits NOW, please!!!!

Dear Sonos Developers,I am begging you to add a volume control WITH DIGITS now! We have been asking forever. The volume slider should have a “+” and “-” on either end that go up by ONE digit. This is my second time asking for this, many others have the same issue/complaints, and years have gone by. If third-party controllers are being created to address this, someone at Sonos must realize this is a desperately needed feature. Third-party apps with these features means your UI needs to change. Volume control using sliders is terrible. It jumps too loud or too quite and barely works on the iPhone. Sonos has neglected this easy-to-implement feature for far too long. Who will speak to the CEO about this? Please, we are begging you to implement this. What is the point of making feature requests if they are ignored. We are your customers. Please do something now!

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bchertov
5 days ago
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Username1234567890987654321Contributor I
posted in Speakers
DO NOT BUY SONOS

I have had Sonos for a decade.  4 amps, a sub, multiple Play:1’s, Play 3, It went from one of my favorite products … so intuitive, so easy.  After all the upgrades, the app is impossible to use, the speakers for my tv work for 10 seconds then stop working for 3 seconds.  If I didn’t have so much invested in the system, I’d throw it out.  DO NOT BUY ANY SONOS PRODUCT UNTIL IT IS FIXED.

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buzz
5 days ago
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FiekertContributor I
asked in Controllers and Music services
Apple music authorizing

i’ve spent the last 2,5 hours trying to get apple music working inside of the sonos app (i’ll leave the new app with all it’s flaws for another day). with how difficult it is to get it to work i feel it’s actively trying to prevent from using apple music inside of the sonos app, there’s no other way to conclude. everytime i try to sign in it downright refuses to get the authorization in. Everything from changing the DNS to rebooting router, the sonos system itself, trying an android device and the thought of factory resetting my entire account has driven me to the forum. i’m out of suggestions for what i could try. at what time frame can we expect somewhat of a usable state of the app and all features that used to exist? 

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Airgetlam
5 days ago
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DibouzContributor I
posted in Controllers and Music services
démarrage

Bonjour, comment démarré toutes les enceintes en une fois avec le téléphone pour la télévision ? à chaque fois les enceintes s'arrêtent. Moderator Edit: Google Translate- Hello, how do I start all the speakers at once with the phone for the television? each time the speakers stop.

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Airgetlam
5 days ago
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Dj_NimbususContributor I
asked in Speakers
remote turn on the lamp Ikea Symfonisk

Hey. Is there a way to remote turn on/off the lamp in IKEA Symfonisk? Or do I have to do it using the button on the lamp/loudspeaker?

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5 days ago
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David_264Contributor I
asked in Controllers and Music services
Workaround for delay when adjusting volume or changing songs?

I’m posting here out of sheer frustration with the current state of my Sonos system. Lately, every time I adjust the volume or change tracks via the Sonos app, there’s a noticeable delay – sometimes as long as 3-5 seconds! This might not sound like a huge issue on paper, but in practice, it makes the system feel completely unresponsive and, honestly, unusable.When I’m trying to enjoy music, a delay in volume control is a dealbreaker. Imagine turning the music down for a conversation, only to have it stay loud for several more seconds – it’s incredibly disruptive. And don’t get me started on the delays when changing songs. This kind of lag ruins what should be a seamless experience.I’ve tried all the typical troubleshooting steps – rebooting the system, checking for software updates, and even reinstalling the app. The issue persists, and it seems worse than ever. I’ve been a loyal Sonos customer for years, but this is seriously testing my patience. For a system that markets itself as be

2
C
6 days ago
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HRomoContributor I
posted in Controllers and Music services
Missing Playlist

I’ve had one playlist that I have been adding to for years called NYE. I went to play it today, and all of a sudden none of my created playlists are in my list anymore!! I had saved songs there that I haven’t saved anywhere else. 

2
MoPac
6 days ago
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usethisContributor I
asked in Controllers and Music services
stupid tv source

how can i remove the stupid tv source from dashboard?!who the f uses a tv as source with this crappy 5.1 surround system?!

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6 days ago
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Pepe 1968Contributor I
asked in Controllers and Music services
Musikbibliotkek - Sonos App

Mit meine Android Geräte wird die Musikbibliothek erkannt kann aber keine Musik abspielen. Von den Windows Gerät funktioniert es einwandfrei ( ist nicht komfortable den Laptop immer zu starten). Seit dem Update ist die Sonos Android App eine Katastrophe Moderator Edit: Google Translate -  With my Android devices the music library is recognized but cannot play music. From the Windows device it works perfectly (it is not convenient to always start the laptop). Since the update, the Sonos Android app has been a disaster

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6 days ago
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Kevin from IndianaContributor I
posted in Controllers and Music services
app update

Ever since this new update, Sonos is impossible to work with this new stupid app. Why was it changed? It worked, so you hired somebody to break what was working. Go work for the government because you suck at what you do. 

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Ken_Griffiths
6 days ago
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Andy MartinContributor I
asked in Controllers and Music services
Still can’t add Music Libraries from MacMini to my Arc

Until the major update to the Sonos App months ago my Arc was happily playing music from a set of music libraries I had set up on a MacMini connected via Ethernet. Then the libraries, and any way of adding them disappeared from the App. More recently the means of adding a library has returned but when I try to re-add the libraries I get the error ‘Unable to connect. Check the user name and password’. I am using the latest version of the App on my iPhone.Needless to say the path name, user name and password are all the same as used before, and have been rechecked many times. I have switched on and off everything multiple times. I have rechecked all the file sharing permissions & SMB enabled multiple times. In short the only thing that has changed is the App.As my Arc sits there silent month after month I am getting more and more fed up, when is this going to be fixed.

4
Ken_Griffiths
6 days ago
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Sergeantpup2Trending Lyricist I
asked in Home theater
SONOS Arc: Loud Random and Bone Chilling Noise

Hello,I have an extensive SONOS system throughout my home and an Arc+2-ones+sub in the living room. The issue first occurred 5-6 weeks ago while an Amazon playlist was playing at a reasonable volume with 4 rooms grouped.It happened again 3-4 weeks ago and it was also on an Amazon Playlist with 4 rooms including arc grouped.  At this point, I assumed that it was a song with an issue.  It was annoying and creepy but I'd eventually be able to find/remove the song from my playlist.It happened again today while listening to an apple Playlist and I know for a fact it was a different song.It took me until today to realize the sound is emanating from the arc(because the sound is so loud it sounds like its coming from everywhere including inside my brain).  For a random period of I'd say is 5-8 seconds, a loud metallic, alien, and haunting sound comes out of the living room sonos which has the arc.  The volume of the sound is inconsistent with the volume of the music that was playing.  The musi

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6 days ago
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Konstantin79Contributor I
asked in Components and Architectural
Sonos App doesn't find existing system.

Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming bird could. 

101
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6 days ago
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