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Contributor I
Aug 16, 2026 12:29 PM UTC
Answered

reconnexion après changement de box

Bonjour,

Je ne parviens pas a reconnecter mes 2 player 5 gen1 derrière une Freebox ultra.

J'ai réussi à connecter le bridge, les 2 player sont détectés mais la procédure se termine avant la fin!!!

Que faire?

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Pools-3015
Prodigy I
Aug 16, 2026 1:06 PM UTC

Try removing the Bridge and temporarily connect one of the Play 5s to your router with the ethernet cable. Try the setup again and update your network settings:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

 

2 replies

Pools-3015
Prodigy I
Aug 16, 2026 1:06 PM UTC

Try removing the Bridge and temporarily connect one of the Play 5s to your router with the ethernet cable. Try the setup again and update your network settings:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

 

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106rallye
Aug 16, 2026 2:37 PM UTC

Translation of the question:

“Good morning,

I can't reconnect my 2 player 5 gen1 behind a Freebox ultra.

I managed to connect the bridge, the 2 players are detected but the procedure ends before the end!!!

What to do?”

Use of the Bridge is discouraged - the power supply can fail intermittently which will bring all sorts of trouble and it uses a very old for of networking.

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