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Sam35
Contributor I
August 16, 2026
Answered

reconnexion après changement de box

Bonjour,

Je ne parviens pas a reconnecter mes 2 player 5 gen1 derrière une Freebox ultra.

J'ai réussi à connecter le bridge, les 2 player sont détectés mais la procédure se termine avant la fin!!!

Que faire?

Pools-3015
Pools-3015Answer
Prodigy I
August 16, 2026

Try removing the Bridge and temporarily connect one of the Play 5s to your router with the ethernet cable. Try the setup again and update your network settings:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

 

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2 replies

Pools-3015
Pools-3015Answer
Prodigy I
August 16, 2026

Try removing the Bridge and temporarily connect one of the Play 5s to your router with the ethernet cable. Try the setup again and update your network settings:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

 

    106rallye
    106rallye
    August 16, 2026

    Translation of the question:

    “Good morning,

    I can't reconnect my 2 player 5 gen1 behind a Freebox ultra.

    I managed to connect the bridge, the 2 players are detected but the procedure ends before the end!!!

    What to do?”

    Use of the Bridge is discouraged - the power supply can fail intermittently which will bring all sorts of trouble and it uses a very old for of networking.

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