Sonos Roam SL set up broken

Question

Hi all, I’m trying to set up a sonos roam sl but nothing seems to work. It doesn’t respond at all (even when pressing the power button for 15+ seconds) at all after disconnecting from the charger after charging for an hour (with the correct charger). When plugging in, the battery light quickly flashes red then the status light flickers white and then stays solid white. When opening the sonos app, to finalize the setup it says to update the speaker but whenever I try, I get a 1016 error. When clicking on how to fix, it says to disconnect the speaker and factory reset but then the previous problem comes up as nothing happens when I disconnect the charger. Also no noise comes out of the speaker at all when I press any buttons. What do I do?

Best answer by Airgetlam

I’d be tempted to call Sonos Support to discuss it, even though it seems like you may have done a factory reset, which erases data Sonos can use to help figure out what is going on.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Airgetlam · Accepted Answer

I’d be tempted tocall Sonos Support to discuss it, even though it seems like you may have done a factory reset, which erases data Sonos can use to help figure out what is going on.When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

rhyang007 · Answer

Have you tried any of the steps found here:

https://support.sonos.com/en-us/article/error-1016-when-updating-sonos

Do you have a way to use an ethernet cable to plug one of your speakers to your router?

You can also try rebooting your router to see if that helps.

Hi, the roam doesn’t have an ethernet port but I contacted Sonos Support and told me they would send me a replacement after a lengthy conversation

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