Update from Russia

Hope things are well there. I’ve not heard of any ‘blocking’ of updates, in any location, which I suppose could be identified by IP address. 

My guess is there’s something going on on your network. What specific devices do you have, what error are you getting, which device and OS are you trying to update from?

You’re aware that this is a community forum, and not a place to communicate with Sonos Support directly, correct?

Translation to Russian from Google:

Надеюсь, у вас всё хорошо. Я не слышал о какой-либо блокировке обновлений — ни в одном регионе, который мог бы определяться по IP-адресу.

Полагаю, дело в какой-то проблеме с вашей сетью. Какие именно у вас устройства? Какую ошибку вы получаете? С какого устройства и под управлением какой ОС вы пытаетесь выполнить обновление?

Вы же понимаете, что это форум сообщества, а не канал для прямой связи со службой поддержки Sonos?

Not Sonos but other services I use that are hosted in Russia are showing connection issues, worse than a few months earlier.

Interesting. I’m afraid that hadn’t impinged on me. Thanks for the link. 

Unfortunately, that’s been the case for at least 3 months. 

Everything other than updates works. But the biggest issue is that you can’t register new devices in an app without updating. 

It can be either on Sonos’s side or just some ip address being blocked by the government, as it was with Amazon’s servers. 

Due to the nature of how Sonos devices operate, they connect directly to the network, so only a VPN on the router itself might help. 

Unfair decision to restrict Russian users. It is unclear why and why??

We are all aware of the reason. Unfortunately, actions like these never hit the people responsible.

Five years have passed. Why only now?

Maybe ask for more information in the Owner's Cafe?

https://en.community.sonos.com/owners-cafe-228997

Thanks! We should try it.

Upd. Asked. I hope the moderators will approve the question.