Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27757 Topics
T
TechietubbyContributor I
asked in Home theater
Arc is not processing Dolby Atmos from the Netflix App

This is a weird one. I have had an ARC for 2 years and it has been brilliant.Following a recent software update I noticed the sound on Netflix had changed. I checked the  Sonos App and it says movies like 6 Underground are now playing with “Dolby PCM Multichannel 2.0”.Nothing else has changed. The Netflix App is on my Samsung TV and it recognizes Dolby Atmos is available for 6 Underground. Disney+ and Apple TV are both outputting Dolby Atmos, it is only Netflix that is having the issue. I have restarted everything and checked all the settings. When I play the Dolby Atmos title in Netflix, the Sonos App displays “Dolby PCM Multichannel 5.1” for a fraction of a second and then falls back to “Dolby PCM Multichannel 2.0”.Has anybody else noticed this problem?

563
T
3 days ago
A
AlkathContributor II
posted in Controllers and Music services
New Sonos app/MyTuner Radio..radio stations

As many of you may be aware following the launch of the new Sonos app some radio stations from outside the UK on the MyTuner radio platform won’t play using the app although it is possible to play these stations using Amazon Alexa, however when using this method the artist & track info is not displayed which is annoying.I have been trying to get some clarity on this issue from Sonos for several months and have sent Sonos support numerous emails to that end. Today after many failed and fruitless emails a support agent finally telephoned me and clarified the issue. Most of the radio stations that interest me are from the USA, in particular a station named Smooth Jazz Florida, according to to the support agent since the Brexit agreement was implemented the licensing arrangements do not allow access to these stations, the actual effect of this did not manifest itself until the new app was launched.Like many Sonos users I’m sure I expressed my annoyance and frustration at this situation

474
Corry P
3 days ago
S
soonosContributor I
asked in Controllers and Music services
Sonos app is not finding my speakers, but spotify can.

Suddenly the sonos app on my iPhone says “Not Connected, No products found” But I can still find all the sonos speakers on the Spotify app and play music. So the speakers are connected to the network and they are working. The problem therefore is with the app. Is there a bugfix on the way?  

365
S
3 days ago
N
nyx2017Contributor I
asked in Home theater
Era 300 placement for home theater.

I have an Arc and want to add two Era 300s as surrounds for a home theater set up; however, my couch is up against the wall of our living room. I can move the couch up maybe 6 or so inches. I can use stands or wall mounts for the 300s but I’m not sure if it makes sense. Can I position the 300s in a way that works or will they be too close to the listening area no matter what I do?

442
C
3 days ago
S
Screemer75Trending Lyricist I
asked in Home theater
Please help with Era 300 placement.

I am looking to go back to Sonos with the new Arc Ultra immersive set. I currently have a Samsung q99-B soundbar with rears on stands facing inwards to my sofa. I enclose a photo to show my rear wall and where my existing ones are. The main problem I see is the rear left, right hand side. As the Eras have drivers left and right side, would the doorway]become a problem, as in, would sound just go through the doorway? Or do I mount them flush? Is the Era too close to the corner? Thanks 

411
Sotiris C.
4 days ago
S
Spaxx24Contributor I
asked in Home theater
Arc Ultra Trueplay Doesnt save

I have a system with  Arc Ultra 300 era surround Sub gen 3sub gen 4 When i run the trueplay on the Ultra with my Android it finishes without a problem, but it doesnt seen to activate. There is no trueplay toggle button appearing and i can still change distances of surround. (All eq settings reset though) I tried with 2 different Android units and get the same result. When i Ran the normal trueplay on my girlfriends iPhone it saved. But I want to use Android trueplay because of the bass issue with subs in Ultra and trueplay 

1205
S
4 days ago
W
WickedDNAAvid Contributor I
asked in Home theater
Speaker output: Beam and 2Threes..

Hi there!Just set up my gen2 Beam and a pair of Threes as rear speakers.Then tried a youtube speaker test for 5.1.When testing, the rear speakers BOTH have equal volume levels.How can I fix this?I also have a pair of Ones that I could exchange if this is a software issue, but I don’t think that’s the problem.

528
N
4 days ago
D
dave071ukContributor I
posted in Controllers and Music services
Sonos Boost and new App

Just upgraded to the new App and it seems they have not allowed the Sonos Boost to connect to it.  Spoken to Support and after an hour it seems that the developers have yet to allow the Boost to connect so they will need to update it.  I can connect via WiFi but if you have a Boost in your system it does not recognise.  Unless anyone knows a work round or support tells you they have fixed it.

300226
Ken_Griffiths
4 days ago
E
edmax55Contributor I
asked in Home theater
connection sub4 and Arc

My sub will not add to arc room

596
E
4 days ago
L
ledzep1Headliner I
asked in Home theater
playstation pro and sonos arc ultra sound settings?

HiCan anyone advise on audio settings on my ps5 pro with a Sonos arc ultra?Currently have ps5 set to av amplifier and 7.1 channels, as well as linear pcm.According to Sonos app that gives me multichannel 7.1.Anything I should change?Thanks 

973
Corry P
4 days ago
B
Benjii_64Contributor I
asked in Home theater
bluetooth era 300

Bonjour à tous j’ai un videprojecteur qui fait Bluetooth mais une arc qui ne l est pas ma question est la suivantesi j’achète deux era 300 pour faire une installation surround , est il possible de connecter mon vidéo projecteur à une era 300 en Bluetooth qui elle même fait marcher tout les l’écho système sonos ensemble pour pouvoir avoir le son de mon vidéo projecteur sur mon arc et mes era 300 ??? merci à tous pour vos réponses  Moderator Note - Translation by Google:Hello everyone I have a projector that is Bluetooth but an arc that is not my question is thisif I buy two era 300s to make a surround installation, is it possible to connect my video projector to an era 300 via Bluetooth which itself operates all the sonos echo system together to be able to have the sound of my video projector on my bow and my era 300???thank you all for your responses

91
Pools-3015
4 days ago
L
LNoteContributor II
asked in Controllers and Music services
Sonos Windows Controller App - product not found

Hi all, I have recently upgraded my home Wi-Fi setup to a Google Nest Wi-Fi Pro mesh setup.  I had some issues with my Sonos speakers being recognised in the iPhone app but that seems to have been resolved by setting static IPs for the speakers.However I have gone to check the Windows app running on my music server and it now cannot see the Sonos products (‘Your Sonos product was not found’ message when selecting ‘Connect to existing system’ on setup).  I have reinstalled the latest version of the Windows app, and have checked that the relevant firewall exceptions have been made as per the instructions on the Sonos website (they had already been made - as the windows app did used to work).I don’t know if this is as a result of the recent Wi-Fi changes as I had not used local media service or checked the window app in some time, but it definitely doesn’t work now.  I have rebooted the network etc. multiple times and no changes.Does anyone know what else I can do to resolve this?

323
L
4 days ago
N
nh1Contributor I
asked in Home theater
Inquiry Regarding Configuration for Dolby Atmos Output with Sonos Beam Gen2 and Apple TV 4K

I am reaching out to inquire whether the configuration described in the following Apple support document can be achieved with my current setup: https://support.apple.com/en-us/102310Devices in UseSonos Beam Gen2 Apple TV 4K (Dolby Atmos supported) Sony TV (KJ-40W700C) Not compatible with Dolby Atmos eARC not supported, ARC supported Background of the InquiryThe current setup is as follows:Sonos Beam Gen2 <--> TV <--> Apple TV 4K According to Apple support, since the TV does not support Dolby Atmos or eARC, the Apple TV 4K cannot output Dolby Atmos content through this configuration.As an alternative, Apple support suggested a configuration described in the link below. However, this setup seems to require connecting the soundbar to both the Apple TV 4K and the TV via HDMI. Given that the Sonos Beam Gen2 only has one HDMI port, I would like to ask how this setup could be implemented.https://support.apple.com/en-us/102310  For your reference, I have also reviewed the followin

111
106rallye
4 days ago
I
ianmcphersonContributor II
asked in Controllers and Music services
Difference between file name on NAS drive and when added to queue

Hello - I have been replacing a few of my old worn out vinyl albums with digital copies from YouTube.  Track numbers are added to individual tracks but when I add them to the queue they appear in alphabetical order.  Any ideas what's going on please?  Ian.

597
I
4 days ago
S
Steve C.Contributor II
asked in Controllers and Music services
Music from Library Stops and Skips

Having bought our first Sonos products in 2006 I am truly disappointed in how the products and customer service of this company has declined. I recently purchased 3 amps to configure 3 separate zones in our new home. The system worked fine until last month when music from our Music Library would randomly stop playing or skipping songs after 10 seconds. When I tap stop the music stops and then restarts on it own after a few seconds. I tried calling the help desk but hung up 20 minutes after what was described as a 10 minute line. The help BOT suggested moving the amps closer to the router. They could not be any closer. Any suggestions would be appreciated

446
S
4 days ago
N
not_convincedContributor I
asked in Home theater
Sonus Ultra center channel too loud

I like that the dialog is very easy to hear without having to turn on any dialog adjustments. The problem is I barely hear the left and right channel audio. Background music is barely audible. I’ve tried it with both Trueplay turned on and off and there isn’t much improvement. I know the left/right channels are working because I hear music. Anyone else have this problem?

632
Corry P
4 days ago
R
RacsoContributor I
asked in Speakers
Play 5 s100

I can’t reset my Play 5 model S100. It never turns green to connect 

142
Corry P
4 days ago
F
FenghuoContributor I
asked in Controllers and Music services
playback or skipping to a particular chapter on Audible

I do realise that there is a chapter listing on the new Sonos app for my Audible books. However currently they seem to be non-functioning as when you tap the play button next to each chapter, the speaker just simply plays the audiobook where it left off or just keeps randomly changing from chapter to chapter without any real playback on the speaker.  It would be great to get the chapter list playback up so that one doesn’t have to click the next button like 25 times just to get to chapter 26 from say chapter 1. 

252
J
4 days ago
P
PernDogContributor I
asked in Controllers and Music services
speakers and content won’t load on my app

Hello,My Sonos speakers and speaker groups won’t load on my Sonos App.  I’ve been had this issue before. I use the new app and I have all IOS devices that are all up to date on the 18.1.   My newer speakers will play music through the Bluetooth option via Spotify and Apple Music. I have tried rebooting all of the speakers by unplugging them and also rebooting the router.  I turned the router back on after 10 mins and then I plugged in all of the speakers.  none of them connected to the app.  what is going on??  help

305
Ken_Griffiths
4 days ago
S
swiftwalkerContributor I
posted in Controllers and Music services
Can't connect to my music library - solved

A few days ago, I upgraded my components from S1 to S2. I was able to easily reestablish connections to Spotify, Pandora, Sirius, Soundcloud and so on, but I was not able to connect to my music library. I keep my library on a NAS (Buffalo Navigator 2). Some of the so-called help I found online for this problem included utilizing the sharing tab on the folder with my music. One problem...in Windows 11, the sharing tab is no longer available. Ugh. After a couple of frustrating days, I finally (and rather easily) figured it out what to do. I stopped mucking about with Sonos, and instead looked at the NAS. I opened the app for my NAS, selected the server, then from the menu tab, selected properties. I clicked open settings, entered my password, went to advanced settings, selected services, and I saw the DLNA server and print server were not on. I turned both on, and voila! I was able to access my music library. I suspect the DLNA was the culprit. I wish Sonos would do a better job explaini

2128
S
4 days ago
D
deanchristie860Trending Lyricist I
asked in Controllers and Music services
Pixel 6a sign in issue.

S2 on iPad Pro and LG thinq works fine but not on my pixel 6a. “Sign in to see your system….” is always present, even after signing in and I cannot make any changes to my system. I rang customer service, who were very patient but were unable to resolve the issue, suggested I contact Google. The old app worked fine on my pixel phone, so something has changed. cheers 

4914
D
4 days ago
controlav
controlavMaestro
posted in Controllers and Music services
TuneIn no longer supported, custom urls no more?

I see that in the Add Services dialog, TuneIn is listed as “no longer supported” (on mobile, Desktop doesn’t include the summary text). We are supposed to use “TuneIn (New)”, which requires a TuneIn account to work.Looks like this means we cannot add custom URLs any more once TuneIn (classic?) is removed?Support, can we get an official statement on this please?

368269
L
4 days ago
S
Sadie bearTrending Lyricist I
asked in Controllers and Music services
Sonos playlists

My Sonos playlists disappeared with the new and “ improved” App. They never returned. I thought that they were going to return. Does anyone know what is going on? 

28610
U
4 days ago
P
PellucidContributor II
asked in Controllers and Music services
Sonos Radio needs to be frequently reauthorized since the new app

Every week or so I have to reauthorize Sonos Radio. Previous to the new app, I did not need to do this.I see that this issue has been raised before 3 or 4 years ago, but I don’t see any references to this issue currently.

141
Airgetlam
4 days ago
S
slash755Contributor II
asked in Controllers and Music services
YouTube Music Playlists Not Showing

I have connected my YouTube Music account but no playlists show up.It is blank. How do I get these to display?

50815
C
4 days ago
Terms & ConditionsCookie settings