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Question

Airplay not working on Roam 2

  • August 8, 2026
  • 4 replies
  • 40 views

I have a Sonos Roam 2, and for the past two days I haven’t been able to connect it to my Apple devices via AirPlay.

The issue occurs both at my office and at home. I have already tried everything I can think of, but the speaker does not appear in the AirPlay device list. The Roam 2 is connected to the same Wi-Fi network as my Apple devices.

Bluetooth works perfectly, and the Sonos app also works without any issues. The only problem is connecting the speaker via AirPlay.

At home, I have other devices connected through AirPlay, and they work without any problems, so the issue seems to be specifically with the Roam 2.

Could you please help me troubleshoot and resolve this issue

4 replies

Airgetlam
  • August 8, 2026

It’s hard to do so with the information given, there just isn’t enough to go much past ‘odd, that shouldn’t be happening, and it works fine for me’. I’d certainly try a power cycle of the device to see if it shows up in the AirPlay 2 menu after that. But ultimately, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 


buzz
  • August 8, 2026

You could try a reboot of the unit. Don’t Factory Reset becauce this will destroy diagnostic data that will be useful to SONOS support.


Schlumpf
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  • Virtuoso
  • August 8, 2026

@Alfredo1198 

I recommend a forced restart of both devices. Sonos Roam and your Apple device (I suppose an iPhone)…

  1. For Sonos Roam press and hold the power button for about 15 seconds until the device does a restart. 
     
  2. For an iPhone press volume up then volume down and then press and hold power button untill you see the white apple logo on the black screen. Then release the power button. That will include resetting some network settings. Don’t worry… it’s nothing that will delete your personal network settings. 

AjTrek1
  • August 8, 2026

Even though your post is 6 hours old…here goes…

Have you updated your Roam 2 to latest firmware?

  1. Connect your Roam 2 your WiFi
  2. Open the App
  3. Go to Settings > General > Check for updates

Also make sure your device is up-to-date