Get help and assistance with your Sonos system

I’ve seen various posts stating that the Sonos Ace ANC exhibits various popping or crackling effects as a result of nearby high-pitched sounds like knives, forks and other cutlery banging together.Examples:https://en.community.sonos.com/headphones-229145/sonos-ace-crackling-static-popping-with-certain-sounds-issue-with-anc-6927617 https://en.community.sonos.com/headphones-229146/sonos-ace-feedback-over-bumps-6897038Has this been fixed?I understand the newer Firmware has greatly improved the ANC, but I can’t find a clear conclusion on this topic.

Very weird scenario. I can’t remove or reauthorize any of my music content services. When I try and disconnect the service Sonos tells me it was unable to disconnect and there was an error please try again. When I try and add/reauthorize account because I can’t disconnect same answer it goes to app login page for Sirius xm and Spotify and tells me there was an issue reauthorizing the account. I call Sonos support and I can’t even run and submit a diagnostic to Sonos. It times out and says there was an error submitting diagnostics. I log in on the web browser through my desktop and all my speakers are offline. Super weird because my app shows all of them active. I can start Spotify only through the Spotify app not through Sonos and I can control the volume of each device from the Sonos app. I can also unpair groups and re add speakers through the app so obviously the system is working and responsive just appears to be an issue though the app and the browser. I’ve uninstalled and rein

Hoi there,Have been using Arc Ultra + Sub 4 + 2x Era 300 aka Ultimate Immersive Set with Arc Ultra for over a year now and been quite happy with the system overall. Sure there has been SW glitches here and there, but no deal breakers, and the sound is great. But the issue I got , is that the Sonos Android app installed with my Samsung S8+ tablet forgets all the Arc Ultra’s settings (speaker lvls, Speed Enchantment, TruePlay) multiple times a week. Not a deal breaker, but it grows tedious after a while for sure. I was thinking that this might be due to  the schedule I’ve set the system to cut off power with a separate timer for night time, but got the same timer thing with my living room Sonos Beam+Sub Mini for years, and it has never lost its settings to date. Wondering if anybody else has experienced the same, and if there’s a fix for it? I am dead sure there was a question like this in the forumsalready , but could not find it just now. Thanks! 

How do I connect my hifi system without wireless connection to Sonos era 100 speakers?is a cable available?

I just bought a Sonos Arc Ultra & an Ace, the Ace for evening TV, in the Black Friday sales When I watch films on Prime the sound is superb on both devices but on terrestrial channels (I’m in the UK) the sound was utter rubbish which I think is from only being broadcast in stereoI’m using only my TV (Samsung 2018 flagship model) as a receiver as I don’t have Sky & wondering is a decent streaming box would be the way forward to get better sound overall & more choice of free TV. My home is a smart home so the Amazon Fire Cube could be an option but I would also like to use the streamer as a Plex player which the Nvidia Shield Pro does I believe but is there a better option as the Shield is now old?I used to use a Mede8ter MED600X3D which still works perfectly but years old & was used with my old Atmos setup but I now want a more minimalist home so I don’t want all the cables & speakers all over & a big amp although I could still use it to stream f

I have a small LR, 11’x23’. Which soundbar is better suited for my small room, Beam or Arc Ultra?Also, I don’t have room for 300’s would Era 100’s (or older One’s) do for the surrounds --considering they don’t have Dolby Atmos? Thank you

Hi everyone,I’m facing an issue with Sonos where any playlist that includes tracks from my local music library won’t play properly when I start it from the mobile app. The playlist loads fine, and all the songs are visible, but tapping Play either does nothing or gets stuck on “Connecting.”What’s strange is that the same tracks play normally if I browse the local library directly — the problem only happens when they’re inside a playlist. Streaming-service tracks inside the same playlist work without issues, so it seems specific to the ML entries.I’ve already tried updating the music library index, rebooting my speakers and phone, checking network access, and reinstalling the app, but nothing changes.Is anyone else experiencing this? Any ideas on what might be causing the mobile app to fail when playlists reference local library content?Thanks in advance for any help.

Do you have a timeline when you will support HiRes-Lossless from Apple to any Sonos hardware?  If so, will the port be one and when might it be available?

I would like Sonos Ace headphones to work the same way as other devices. So that it is possible to listen to sound simultaneously in headphones and a soundbar or assign them to groups. Now the soundbar sound is turned off and other people in the room can't hear anything.My situation: We are watching TV sports. The children are shouting. I put on headphones so I can hear better, but the others in the room, who don't mind the children shouting, can't hear the TV.  That would make me very happy.

HiI have been trying to add Amazon music to my sonos, but Amazons message is that it has sent an OTP code to my email and I don’t receive it, the email that they sent it is a good one, I have tried and tried again and again, their is no choice availlable to send it by text, Can someone help me.Thanks 

Arc keeps beeping on and off and loses sound on various channels but not all

I have a Sonos set up that was installed in 2013.  In the last 1-2 months, my system will cut out for 5-10 seconds.  This will move from room to row with no specific pattern.  Sometimes it will happen 3x in a row about 10 minutes apparent.  Other times it will only happens once or twice with an hour between.  When it cuts out in one room, you will still hear the Sonos playing in another room.I currently have 3x 1st Gen Connect that connect via a Bridge to the Wi-Fi.  These 3x Connects support three different rooms.  The speakers are not Sonos and are powered by a separate amplifier.  So each Connect attach to a different channel on the amp which power the speakers in the respective room.  We also have a 4th room that uses a Connect Amp that powers a set of floor speakers.  All Connect components are connected via a Sonos Bridge and controlled through the Sonos App (not the S1).I normally steam SiriusXM and Amazon Music.  Sometimes we will listen to a CD To troub

Hi I would imagine this has been asked, but, due to so many answers relating to the old app, it seemed quicker for me to post.have a sonos beam , sub mini and two era 100 connected to my tv.Can I set up a separate group using the same speakers to play just the era1 100 as a stereo pair , when I play music and then go back to group all of them for the tv?Thanks for your time

So there is the message “couldn't play content. Try again” in 3 different rooms, while one works fine.I have tried rebooting the modem router and the Sonos speakers. Not the mesh. What is weird is that they all work when I choose “everywhere” from the first working room. Just not separately.

Hello all, I hope someone can help me.I noticed the other day that a few albums in my library had suddenly split into multiple albums. At first I thought there may have been an update that had changed the way certain albums were tagged. I did some rudimentary checks on the album tags (I use Tag & Rename) but couldn't see any issues. However on further examination I noticed that the multiple of the albums had the same track in them see images below.Multiple of one album.Only one track (The same track) showing in both albumsYou can see that a look into the folder for this album shows 11 tracks. 

Can I pair Beam1 with amp driven ceiling speakers as rears ?Currently use the ARC HDMI socket with cable to Amp ro drive ceiling speakers that works great.  I want to add the Beam to TV but only one ARC socket…..Thoughts welcomeDelboy

I dropped my Era 100 by accident twice. It feels like something is broken inside the speaker. It also sounds too bad. Does anybody know some technician in Mexico City, to fix my Era100?I just discovered that it sounds better upside down.Thanks 

I couldn't be happier with my new Sonos Arc Ultra with Era 100 surround set. However. The volume gets quite loud and I don't want to wake up my toddler or annoy my neighbours. Adding a timer function is a MUST HAVE for this device. It's not hard to implement: just turn on night mode every night at 22.00 and turn it of at 06.00. That's it.I have found dozens of topics on these forums and on Reddit requesting this feature. Please Sonos - add it quickly! This is a must have!

I just set up my new Samsung TV with a new Sonos Amp.  I also connected external speakers for TV using the eARC HDMI connection so I could listen to TV through my Sonos on external speakers.  I noticed that the TV would not let me select TV audio through this configuration.  Every time I tried to select TV audio through the TV settings, the TV audio would come on for a couple of seconds and then immediately over ride my selection and reconnect to external speakers.  I called Sonos...they pointed the finger at Samsung.  I called Samsung...they pointed the finger at Sonos.  Surprise..surprise.  I tried unplugging everything and reconnecting like many suggested on the internet.  I also factory reset the TV and Sonos  to see if this would fix the issue.  I made sure TV and Sonos s/w were up to date.  Nothing fixed the issue.  Finally- after researching the issue on the internet, I found this to be a known issue and found a work around.  I had to disable the ‘anynet + (HDMI-CEC)’ setting

Hi. Is anyone else experiencing dropouts, skips, etc with Apple Music since Apple Music moved to Lossless? Before Lossless was introduced, I never had these issues. I have tried Amazon HD and Quboz in the past - both high-res services - and experienced the same behavior. Eventually my system will realize it’s not working and then downgrade back to non-Lossless music, but then it will try again 5 songs or so later. We really need a toggle in the app to downgrade to non-Lossless streaming for the systems that can’t handle it.

Hi.  I’m curious if anyone out there has any current experience successfully installing the Sonos Controller in a Linux based OS, specifically Zorin.  I say “current” because almost every thing I’ve found on this subject is from some years ago, so just looking for something hopefully a bit more current.I have an old W10 laptop converted to Zorin OS, Zorin because it’s the most Windows like, they say.  When it was running W10 I could run the Sonos Controller and I play music through our Sonos ARC.  I’d like to be able to do that with Zorin if possible.  With the Zorin OS I’ve been able to a point in the installation process where it almost completes the installation but but fails with the following: Any thoughts, comments or questions would be appreciated.  Thank you.

I have a Sonos Beam 2. I seem to have connection issue with a TV when it has a non-apple streaming device. Sonos switched between ‘internal speaker’ and ‘HDMI input’ - and thereby no sound coming out. I haven’t used the optical cable yet. Any advice would be much appreciate

Hello,I am a user in Japan with an active Amazon Prime membership. I have been unable to play Amazon Music through the Sonos app for the past few weeks.When I try to play a song from Amazon Music using the Sonos app, playback does not start and I get the following message (see attached screenshot):  "Go Unlimited. Listen to this music and tens of millions more songs with Amazon Music Unlimited. Sign-up at https://www.amazon.co.jp/music_on_sonos".Amazon Music and Sonos are already connected.  (Japanese UI, translated below, see attachment 2):  "Thank you. Amazon Music is now ready to play on your Sonos device. You can return to the Sonos app."Despite this, playback still does not start.- Amazon Music used to work fine with Sonos previously.- I am using Amazon Prime Music, not Amazon Music Unlimited.- The account connection says it is completed.I have already searched this forum for solutions, reinstalled the Son

How do I check my Roam 2 battery level when not connected to a network and only using Bluetooth? Thanks in advance 

I know this is a long shot, but is there any chance that Sonos could develop a simple app for WearOS? It wouldn’t even have to be full featured: simple play/pause/ffwd/rew controls would be great.We had a simulacrum of this with the old Sonos app, which correctly registered as a media player with Android so it could be controlled from the notification shade and the lockscreen, which meant it could also be controlled by the watch, but this has been gone ever since the new app came out.