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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27758 Topics
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slash755Contributor II
asked in Controllers and Music services
YouTube Music Playlists Not Showing

I have connected my YouTube Music account but no playlists show up.It is blank. How do I get these to display?

50815
C
4 days ago
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Josef.sContributor I
posted in Home theater
sonos arc ultra heat problem?

Hello everyone! I experience that when I play sound on the arc ultra, it gets hot on the left side (as seen from sofa) on the back of the soundbar where the vents is! Does anyone have the same issue? I hope Sonos will fix this through a update hotfix./Josef

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J
4 days ago
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Redmussy 6969Contributor I
asked in Home theater
Cannot connect Sub to arc

A new system, connected Arc to TV via wifi, tried setting up sub via the wifi, it goes thru the set up and for finish up with an orange/red light when I power on Any ideas welcome Thx Chris

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R
4 days ago
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Astuart.mcpherson1710Contributor I
asked in Speakers
gen 1 speakers.

I currently have a gen 1 Sonos system …( 1,3, 5 and sub)….i would like to extend system but cannot find any gen 1 speakers available …..can anyone help ????

162
Airgetlam
4 days ago
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thisNewAppStinksContributor I
posted in Controllers and Music services
Any one else fed up with the sleep timer?

We used the sleep timer every night to turn off the sound in our bedroom, then it was just gone when the app updated.  One of the updates said the sleep timer returned and every once in awhile we would stumble across it but it never made sense when it appeared or didn’t.Finally figured out that it only shows up when you are playing a music source and not when using line in.  So now every night I have to mute the sound, change my source to music, set the the sleep timer, switch back to line in, and unmute.  This is a ridiculouse work around, when is this feature going to be fully retored?  This equipment is way to expensive to be dealing with an app that should not even be in production!

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4 days ago
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Nav1181Contributor I
asked in Speakers
no content

Hi, what is the issue with sonos?, everything worked fine with my sky router,  now ive upgraded to eeros, im having issues with the x2 play one, it was working yesterday for a while but now its not, it says no content , i tick both boxes on the app and all the sound disappears, i put the volume up on my tv remote and the beam only works, i absolutely loved them when they were working, absolutely amazing cinema sound, now im thinking of selling(forced to sell)j

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UKMedia
4 days ago
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Henry TContributor I
asked in Portable speakers
Move 2 wifi compatibility

Is the Move 2 compatible with a WIFI 7 mesh system? I had a Move and returned it because it wold not connest.  

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4 days ago
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HumanoAlexContributor I
asked in Speakers
Bluetooth connected but no sound - Era 100

I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

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4 days ago
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BmrgolfContributor I
asked in Speakers
screwed up system

I can’t control any of my speakers weather sound or channel so bad looking at removing my 12 Sonos speakers help please 

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N
4 days ago
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Cky182Contributor I
asked in Home theater
Home Cinema Sonos

Bonjour à toutes et à tous, Petite question dont je n’arrive pas à trouver la réponse… Peux t-on ajouter à son Home Cinema Sonos 2 X Era 300 en position devant. Pour résumé voici la configuration que je souhaiterai : 1 X Sonos Arc Ultra 1 X Sonos Sub 4 4 X Sonos Era 300 (2 X devant + 2 X derrière) Merci par avance pour vos retour. Moderator edit:Google Translate- Hello everyone,A little question that I can't find the answer to...Can you add 2 X Era 300 to your Sonos Home Cinema in the front position.To summarize, here is the configuration that I would like:1 X Sonos Arc Ultra1 X Sonos Sub 44 X Sonos Era 300 (2 X front + 2 X back)Thank you in advance for your feedback.

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C
4 days ago
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zssContributor I
asked in Home theater
Can the Sonos Beam help simplify my home theater system?

Can the Sonos Beam help simplify my home theater system? 

283
Corry P
4 days ago
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HootContributor I
asked in Components and Architectural
Sonos Port and adding a subwoofer

Why can’t I add a Sonos Sub to a system using a PORT?  Will this ever be available? 

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sigh
4 days ago
A
artnefskyContributor I
asked in Portable speakers
Sonos Roam State of Charge

I used to be able to see the charge percentage of each of my Roam speakers on the Sonos App. 

302
A
4 days ago
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nfloresContributor I
asked in Speakers
Sonos with Meraki

Do you have a guide on how to set up an SSID in my Meraki environment to wirelessly connect a couple of Five speakers to the network? I want to control the speakers with an iPad on the same wireless network, using the same VLAN. Right now, the app can’t see the speakers.

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4 days ago
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NateRundeContributor I
asked in Home theater
setup new products to my existing account

I am setting up a new Sonos arc, amp, and subwoofer gen 4 for a client. When i was able to add the devices with some difficulty but now that i have the products added it will not allow me to create a room for the equipment therefor i cannot set up the system any help??

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J
4 days ago
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SerCafContributor I
asked in Headphones
Sonos Ace minimum volume

Good morning. Sonos Ace, minimum volume is too high. Is there a way to lower it more? Thanks 

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Jamie A
4 days ago
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Armand28Contributor II
asked in Home theater
Why doesn’t my TV work when SONOS is having problems?

I have 2 Sonos home theater systems and a stereo pair and ALL are down right now, even the ones with a direct HDMI connection to my TV.  Sonos is apparently having issues because the icons for streaming services keep disappearing and won’t stream (gives “Internet down” message, despite my Speedtest showing a solid 1GB connection to all test servers..).   Why can’t I play audio locally when Sonos is down?  Is this like that BMW “Pay a monthly subscription for heated seats” deals where SONOS can just brick my system if they decide to shut down? I’m going to throw all of my SONOS gear out the window, this is ridiculous.

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A
4 days ago
A
Armand28Contributor II
posted in Home theater
Why doesn’t my TV work when SONOS is having problems?

I have 2 Sonos home theater systems and a stereo pair and ALL are down right now, even the ones with a direct HDMI connection to my TV.  Sonos is apparently having issues because the icons for streaming services keep disappearing and won’t stream (gives “Internet down” message, despite my Speedtest showing a solid 1GB connection to all test servers..).   Why can’t I play audio locally when Sonos is down?  Is this like that BMW “Pay a monthly subscription for heated seats” deals where SONOS can just brick my system if they decide to shut down? I’m going to throw all of my SONOS gear out the window, this is ridiculous.

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Gabriel Z
4 days ago
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andy.eakinContributor II
asked in Headphones
Sonos Ace case

Bought the Sonos Ace headphones as soon as they were available.The protective travel case has had a tricky zip on it from the day I got it, but finally today it has jammed completely.Do Sonos replace these under warranty? Seems like a poorly designed zip. Or did I just have bad luck with the one on the case I got?

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4 days ago
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StrainuContributor I
asked in Home theater
App tells me my remote does not work

Hello. My Sonos Ray just arrived and it sounds great, however I have a problem configuring the remote. I have searched Google, Reddit and this support forum and I think this is an app/software issue. I tried two IR remotes, the TV one (Horizon Android TV, definitely an IR model) and a Tuya internet enabled IR emitter.I go to the Sonos app, I start configuring the remote. It asks me to press 3 times the volume up button.For the TV remote, the soundbar seems to receive the messages because the leds light up exactly 3 times, however the app tells me nothing was received.For the IR emitter, the leds light up, the app gives me an ok icon, but then it goes back to "we did not detected any signals" message. I can restart configuration and the app will ask me the next command (volume down, then mute), however after I'm done the Ray still doesn't take the commands into account.Any suggestions on what i could try?

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Jamie A
4 days ago
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WTFoX74Contributor I
asked in Advanced setups
Unable to AirPlay to Era 100 in separate VLAN (Ubiquity)

I have a Ubiquity Unifi network with a separate VLAN for my Sonos speakers. They all work perfectly fine (set on SonosNet) + a Roam on WiFi, except for the Era 100 (which is connected to ethernet with the Sonos Combo Adapter). I am unable to connect any device via AirPlay. When I move the Era back into LAN (same VLAN as other devices) it works instantly.

22820
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4 days ago
AjTrek1
AjTrek1
posted in Advanced setups
One Benefit of Owning Your Own Router

It goes without saying that if you have the technical know-how for setup/configuration (or someone who does) there are major benefits to owning your own router or Mesh networking hardware. I’m only going to focus on one of the benefits as it relates to Sonos.You can search this community and I’m sure you’ll find a plethora of posts bemoaning difficulty when changing routers and/or ISP’s (Internet Service Provider). The most common problem I see in the community is SSID (Service Set Identifier) and Password compatibility with Sonos when moving to another ISP using their provided modem and router.  Although most ISP supplied hardware today are combo units with integrated modem/router in one enclosure.  The SSID and Password are a simple fix. Regardless of what the ISP has used for SSID/Password (usually found somewhere on the enclosure) you can request that your SSID/Password be applied instead of using theirs. By requesting the change your Sonos and any other Wi-Fi enabled client in you

692
melvimbe
4 days ago
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FroggyFrogContributor I
asked in Home theater
Amp S1 Wired Analog Speakers - Connecting to TV HDMI

I have an Amp S1 (I know...it’s really old) and would like to connect my TV audio to my Amp using with an HDMI cable.  I just tried connecting the white/red analog cable into a HDMI converter with the HDMI cable going from the converter into the ARC HDMI port on the TV.  No luck.Has anyone had any success with connecting an Amp S! with wired speakers and a TV with HDMI?

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Jamie A
4 days ago
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FullaContributor I
posted in Controllers and Music services
Family member can’t add speakers in their Sonos app

Hi hope the community can help.i have recently bought a Sonus arc,sub and 2 x Era 100 speakers. I have added to the Sonus app and am enjoying the system. I have a family member who also wants to use it but on their app when we try to add the speakers nothing is found. I made sure my they are on the same 2g network Sonus uses. They have an iphone and if i look for devices to stream music on from their phone i can see the speakers.Sonos mentions rebooting the speakers but i am worried this would remove them from my app.i have had a search on here and Sonos support and can’t really see anything.Such a shame i can’t just share the system link i can with other smart devices i have.thank you for your help - Jamie.

637
J
5 days ago
Coppy
CoppyContributor II
posted in Home theater
ARC Ultra Placement

Just set up my new ARC ULTRA.  It’s a nice step up from the original ARC.  Better sound overall and clearer dialog.  Only issue is that it won't work with my Sonos 1 surround speakers and original sub.My plan is to move the original ARC, surrounds and sub to our bedroom TV.  But it's only 45 inches and the table it’s on is not wide enough for the ARC’s total width.  So here’s the question… CAN I PUT THE ARC BEHIND THE TV? Back there it’s excess length won’t be as noticeable. Thanks. 

1434
Coppy
5 days ago
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