Tidal not working properly with Sonos

Question

For many months now I’ve not really been able to use Tidal with Sonos. Within the Sonos app on iOS I could only play one track at a time. I was never able to get it play a list without choosing the next song manually.

I then switched to the Tidal app to cast to the Sonos system. It was fine until a few weeks ago. Now I can’t cast. The Tidal app seems to quickly try about 5 songs before it stops trying. Nothing will play.

Then I went back to the Sonos app and found that I can’t play anything that I’ve saved. If it’s in my playlist I can’t play it at all.

this is laughable.

Yes I’ve done the basics. Reauthorized tidal. Rebooted network. Deleted tidal and Sonos apps from iOS. No changes.

this is a large, expensive, collection of useless junk.

Airgetlam · Accepted Answer

What didSonos Supportsay, when you called in to discuss it?I’d start by power cycling both the router and the Sonos, making sure they are both powered off at the same time, but am hampered by both the lack of detail in your post, and access to the diagnostic hard data that Sonos employees have.

Palco · Answer

Hello,I had a similar problem in the past... Tidal Connect didn't work. What helped was disconnecting all Sonos devices and resetting them to factory settings, restarting the router, and then gradually adding Sonos devices, including a new installation of the Tidal application. Unfortunately, it was a tedious and annoying job... support recommended this... Support also recommended adding them gradually, as close to the router as possible. It took the whole afternoon (9 Sonos devices), but it worked, so far everything is working.

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