I've gone through all the universal control settings on my LG TV and selected optical and Sonos as the manufacturer. I've turned off SIMPLINK (LOL btw) and auto device detection. I've successfully gone through the remote control setup (TV had to be off to get that to work) on the Sonos app. The LG "magic remote" just refuses to work when the TV is on. Why would LG make it specific to the point you can select Sonos as the manufacturer if it just reverts back to RF/WIFI or whatever when the TV is on? I found some trick that if you hold the back and home button for 5 seconds it disconnects the remote smart features, at which point it does actually change the Sonos volume, but then the remote just reconnects when you hit okay. Am i doing something wrong or is this just a lost cause?
Playbar IR reader only registering when LG TV is off
Best answer by Airgetlam
What did LG’s customer service say? It sound odd, certainly, I’d be tempted to check the TV for updates, and reboot it by unplugging it from the wall for two minutes, but LG is ‘in charge’ of the remote, not Sonos.
It sure sounds like your new magic remote isn’t working the way it’s supposed to. I would take the problem to LG and see if they can figure out why.
Maybe light from the TV is overwhelming the PLAYBAR IR sensor. Investigate this using a piece of cardboard to cast a shadow.
Many phone/pad cameras are sensitive to IR. You can use this to verify when or if the remote is emitting IR.
My best guess is some kind of software update from LG the past year+ threw things off when syncing a new remote with the exact same settings as before.
A reddit user posted this 2 months ago as “solved”. His solution was to factory reset the LG tv. Then… went through all the steps of re-syncing things and supposedly it all worked as normal
I’m not ready to do that… yet.
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