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Answered

Amazon Music has Albums missing on Desktop app

  • September 2, 2026
  • 1 reply
  • 34 views

controlav
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Since the recent Amazon service update, the Desktop app has a blank line instead of “Albums”.

Amazon Music / Collections / Library

This is because Amazon’s presentation map uses invalid StringId values here:

It should not be using StringIds here, it should be using tokens of “title” or “artist”. Once the pmap is fixed, the Desktop app will work normally. (Other DisplayType entries have similar errors).

Best answer by Sotiris C.

Hello ​@controlav, welcome back!

I’m sorry to hear about the issues that appeared in the Desktop Sonos App for Amazon Music after their recent updates.

I’ve forwarded this information internally.

Thank you for the detailed post, it is much appreciated!

1 reply

Sotiris C.
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  • Sonos Staff
  • Answer
  • September 3, 2026

Hello ​@controlav, welcome back!

I’m sorry to hear about the issues that appeared in the Desktop Sonos App for Amazon Music after their recent updates.

I’ve forwarded this information internally.

Thank you for the detailed post, it is much appreciated!