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Answered

Anyone manage to order the Ace Ultra and get a coupon added?

  • September 7, 2026
  • 9 replies
  • 69 views

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So I’m really looking forward to the Ace Ultra but I wanted to know if anyone has managed to get any discount codes to work? When I purchased the Arc Ultra+2 x Era 500’s a few years back my 15% blue light coupon (In the UK) worked just fine, the Arc Ultra had been released a week prior to me ordering but I can’t seem to get the coupon to work with the Ace Ultra pre-order even though the code is accepted as being legit the price just doesn’t seem to change.

 

I contacted customer support to query them about it but the guy didn’t really know why it was accepting the coupon but not adding it, mind you it did work on other products so maybe it’s because it’s a pre-order?

Best answer by jgatie

Coupons/discounts aren't applicable to pre-orders.  Some have had success contacting sales by phone and having them apply the discount after the pre-order goes through.  Otherwise, you need to wait until release day to purchase with the discount.

9 replies

jgatie
  • Answer
  • September 7, 2026

Coupons/discounts aren't applicable to pre-orders.  Some have had success contacting sales by phone and having them apply the discount after the pre-order goes through.  Otherwise, you need to wait until release day to purchase with the discount.


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  • Author
  • Trending Lyricist I
  • September 7, 2026

Coupons/discounts aren't applicable to pre-orders.  Some have had success contacting sales by phone and having them apply the discount after the pre-order goes through.  Otherwise, you need to wait until release day to purchase with the discount.

Thanks! It’s what I suspected, I knew that Sonos didn't do the whole ‘NEW ITEMS ARE EXEMPT’ thing because as I mentioned before I got the Arc Ultra a few days after it’s release along with a pair of Era 500’s and had no issues getting the coupon to work. I’ll just wait it out for release day.


  • September 7, 2026

I believe Upgrade Credits are treated differently, if you have any available. I pre-ordered the Beam Ultra and it applied an Upgrade Credit discount automatically. I also pre-ordered the Ace Ultra, but the Upgrade Credit wasn’t applied automatically. I had to call sales to get it applied.


AjTrek1
  • September 7, 2026

@AR_S34 

What are Era 500’s? Please post a picture.


  • Lyricist III
  • September 7, 2026

@AR_S34 

What are Era 500’s? Please post a picture.

 
it’s obviously a typo


AjTrek1
  • September 7, 2026

@AR_S34 

What are Era 500’s? Please post a picture.

 
it’s obviously a typo

Maybe once but not twice 😂


  • Lyricist III
  • September 7, 2026

@AR_S34 

What are Era 500’s? Please post a picture.

 
it’s obviously a typo

Maybe once but not twice 😂

Yeah lol good point.


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  • Author
  • Trending Lyricist I
  • September 7, 2026

@AR_S34 

What are Era 500’s? Please post a picture.

Sorry I meant 300's, no idea why I wrote 500 for 😩


AjTrek1
  • September 7, 2026

@AR_S34 

What are Era 500’s? Please post a picture.

Sorry I meant 300's, no idea why I wrote 500 for 😩

No worries 😂