Contributor I

sonos move missing from app

2 replies
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My Sonos move is missing from app, usually fix probs myself but unable today. Sonos te h tell me to interfere with my Sky router reducing 5 ghz to 2.5 GHz. I’m a not tech savvy woman aged 75 who is terrified of interfering with router. Sky says I shouldn’t, Sonos says I should. HELP! I’ve NEVER been ask by Sonos to change anything in router, they have ALWAYS managed to get my system up and running by having me running from room to room switching this on and off, you all know the procedure, exhausting. Extra exhausting today, still without my old beloved MOVE! Any help out there?

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L

leo07

Prodigy I

If you don’t want to interfere with your router then Sonos can’t do any remote assistant as they need a supported infrastructure, you should call Sky and tell them to enable the 2.4ghz band in your wifi, with this the Move can finally connect again :)

Airgetlam

Might be worth checking in the settings for the Move that you don’t have ‘Battery Save’ and ‘WiFi Save’ turned on, especially if your Move sits in its charging cradle (or is plugged in) all the time.

Not able to speak to Sky’s issues, though.

Bruce

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