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Music Library issue with recent Update 7/15/2026

  • July 16, 2026
  • 10 replies
  • 240 views
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I updated my SONOS App on Wednesday.  It had obliterate my library.

 

Here is the version I am running.

 

Sonos OS: S2

Version: 17.2.6 (build 86878270)

 

I have tried re-adding and now get permission errors.  I had this same issue on February and spent hours on phone with SONOS support.  I ended up resolving issue on my own.

 

I ma not having any luck this time.  

 

Has anyone else experienced issues and what is resolution to correct permissions.  I have checked permissions and administrator, and everyone to set to Read/Write.  Sonos is added under Local Network with full disk access.

 

 

 

Best answer by Rhonny

​@gmbardman 

There is a new update today (Thurs). Try it again and see if it helps. 

10 replies

Airgetlam
  • Airgetlam
  • July 16, 2026

Not having any issues with my local library. I’d suggest checking for a new update, then calling Sonos Support again to discuss it, if the issue doesn’t resolve. 

Bruce
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  • Rhonny
  • Prodigy III
  • Answer
  • July 16, 2026

​@gmbardman 

There is a new update today (Thurs). Try it again and see if it helps. 

    AjTrek1
    • AjTrek1
    • July 16, 2026

    Permission errors typically are caused by (if not a faulty app install) incorrect credentials or not signing-in at all. You have signed-in and with the correct credentials...correct?

    Together Everyone Achieves More = T.E.A.M.
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      • gmbardman
      • Author
      • Enthusiast II
      • July 16, 2026

      Thank you!  I have not seen that update yet.  Still waiting!

       

      • mashevloff
      • Contributor I
      • August 29, 2026

      Well - still not working for me, I have checked SMB settings on QNAP (there was a recent update), I have correct folder permissions, I can acess the NAS folder from File Manager, I have updated the controller  to V17.2.3

      Sonos Five: Living Room

      Serial Number: [serial number removed by Moderator]

      Sonos OS: S2

      Version: 18.7 (build 96179270)

      Hardware Version: 1.30.1.10-1.2

      Series ID: D103

      IP Address: 10.195.1.162

      WM: 0

       

      But still says no permission to access my library on the NAS from the Sonos application

      • GreatApp
      • Lyricist II
      • September 20, 2026

      I moved my music library from my Mac to an external drive, followed all the online instructions (‘fondly’ remembering the app debacle a few years ago) & couldn’t get it to find my music library. Phoned Sonos support & was on the phone for over two hours, but they couldn’t get it to work either. Now use the Music app on my Mac to play music from my music library & the Spotify app to play subscription music through my Sonos speakers. Just a terrible Sonos app.

      AjTrek1
      • AjTrek1
      • September 20, 2026

      Where is the external drive located. Which one as indicated below:

      Drive attached to your Mac

      Drive attached to your router

      NAS attached to your router

      Together Everyone Achieves More = T.E.A.M.
      • GreatApp
      • Lyricist II
      • September 20, 2026

      Drive attached to Mac. Sonos tried for two hours to get it to be recognised. All settings were correct (according to them) but it still wouldn’t work - a variety of 913 error messages & ‘user or password incorrect’.

       

      AjTrek1
      • AjTrek1
      • September 20, 2026

      Hmmm

      If the path to your Mac was working then you should have been able to use the same path and just add the path to the drive such as: Mac Path/drive path.

      If you can see the drive in Finder. Right click on it and select “get info”. If that doesn’t work call Apple support and they should be able to help you.

      Together Everyone Achieves More = T.E.A.M.
      • kdowling
      • September 20, 2026

      Drive attached to Mac. Sonos tried for two hours to get it to be recognised. All settings were correct (according to them) but it still wouldn’t work - a variety of 913 error messages & ‘user or password incorrect’.

       

      Did you set up the external drive as an SMB share using file sharing from the Mac?

      Maybe this will help:

      Share your macOS music folder with Sonos
      Add your music library to Sonos

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