My Sub 4 suddenly went offline. There is no status light. I unplugged it for a minute, reseated the original power cable, and tested it in two known-working wall outlets. It still shows no signs of power. All my other Sonos products are online and working. I also tried the power cord from my Sonos arc ultra thinking maybe it’s a cable issue and still my sub has no power. Has this happened to anyone? I purchased my sub january 2026.
It's more than likely still under warranty. You can contact Sonos support directly to initiate a replacement.
It's more than likely still under warranty. You can contact Sonos support directly to initiate a replacement.
Thank you for the reply. I bought it at Best Buy so now i don’t know if Sonos Support will help.
+17It's more than likely still under warranty. You can contact Sonos support directly to initiate a replacement.
Thank you for the reply. I bought it at Best Buy so now i don’t know if Sonos Support will help.
I’m sorry if this may sound harsh, but are you waiting for someone to tell you that calling support is exactly what you should do? Well it IS!
Sonos support doesn’t care is you bought it from the Sonos website, Amazon or went into Best Buy. If the speakers is under warranty, they will honor it.
Thank you for the reply. I bought it at Best Buy so now i don’t know if Sonos Support will help.
I dont know where this logic stems from, but (assuming you are in the US) unless you have an extended warranty through Best Buy, Sonos Support is exactly who you need to contact. Regardless of where you purchased, Sonos' warranty is handled by Sonos Support.
Just for future reference….
Technical Support
Manufacturer Warranty_Complimentary
Extended Warranted_Fee Based
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