- Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.
- Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.
- After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).
- Then I tried again to add this speaker in the mobile app and heard the greeting sound (id didn’t sounded earlier). This time the speaker was successfully added to my system.
I repeated all the steps with the second speaker and it was added too.
Maybe my story will help someone…
By the way there’s no “Error 1000” in the error codes list on the official page: https://support.sonos.com/en-us/topic/update-issues
Moderator edit: Combined posts, corrected typo in title