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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

29589 Topics
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PeapodContributor I
posted in Portable speakers
Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing. 

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A
1 month ago
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dg757Contributor I
posted in Components and Architectural
sonos connect flashing red light

Hi.  My sonos connect disappeared from my system according to my phone app.  Multiple attempts to find it/reconnect were unsuccessful.  I tried turning it off and on again.  That didn’t solve anything.  I tried resetting it.  That was a mistake!  Now, I just have a flashing red light.  I called support and they said “it’s a known issue” “we are working on it” “a fix will be rolled out soon.”  That seems unlikely considering the connect is so old (how long has this been a known issue)?  Any ideas on how I can get my connect working again?

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D
2 years ago
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cataleptContributor I
asked in Home theater
Error 1000

For more information and steps to try, please see this support article:  Error 1000 when updating Sonos Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

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5 months ago
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Mike ShockContributor I
posted in Controllers and Music services
Error 1000 - SOLVED (in my case)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.  Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound

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5 months ago
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IanTbifContributor I
asked in Speakers
Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

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buzz
11 days ago
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rossewingContributor I
asked in Headphones
Sonos couldn't complete swap Ace/Arc

Has anyone successfully switched the sound from the Arc to Sonos Ace?I get the following error message when trying to Swap “Sonos couldn't complete swap” ThanksRoss

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H
4 months ago
garfieldairlines
garfieldairlines
posted in Advanced setups
UPnP not working with converted files

So, after this app debacle I’m on the hunt for technical solutions.The one that I found is that I use Symfonium ( https://symfonium.app ) and oh great it supports UPnP ! I can play my files in the FLAC format (16bit/44.1 kHz) without problems !But my music provider converts to OPUS 128kb/s for my smartphone because when I’m on the road… Roaming gets quickly expensive. I then get 48.0 kHz files that are then sent via UPnP to Sonos, just like FLAC.According to https://docs.sonos.com/docs/supported-audio-formats, 48 kHz is supported for Opus. But it doesn’t work. Bummer.But fear not I got one last card up my sleeve and it’s to transcode to MP3. So I’m trying MP3 320kb/s, in 44.1 kHz which again is supposed to work and… well, it doesn’t work.I tried another UPnP device it was working flawlessly, and it even works over Chromecast… But we can all dream about Chromecast on Sonos when I see Apple and AirPlay working without problems it really sucks using Android with Sonos… :(Any staff members

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K
2 days ago
Ditte
Ditte
published in Ask a question
Tips for common Sonos problemsself-help

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming s

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Ditte
6 years ago
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Toni_4Contributor I
asked in Speakers
Lost A Room On the Sonos App

Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem? 

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Edward R
10 years ago
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LMcContributor III
posted in Controllers and Music services
Simple ? - How to turn off

Had my new Sonos for 2 days . . . exceeds expectations! But how do I turn off? It seems just pausing music or muting is not the same. Am I being too old fashion/analog?

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5 years ago
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RustiCofredContributor I
asked in Components and Architectural
Keeps cutting out

How can I stop this. Bought $6,000 worth of gear and not working properly.

116685178
Corry P
3 years ago
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irpq11Contributor I
asked in Speakers
Solid orange light

My play 5 will not pair. It will flash green but when I try and pair it the light goes to orange and it will not pair. If overheating it is not due to conditions and it has never overheated before. Sits on an open table temp controlled room.

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