Sonos system won’t connect to new home wifi network

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My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

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AirgetlamAnswer

Have you followed the instructions in the new router - installation instructions FAQ?

The easiest thing to do is to temporarily connect one main speaker to your new router with an Ethernet cable.

Bruce

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G

Gapman

Lyricist I

Whats obscene about sonos connectivity is the complete lack of simplicity. Sure it works great once then it goes for crap. Registration and connectivity issues ARE KNOW ISSUES! There is no excuse for a high price product like this, should require any of the multitude of fixes listed in these threads. The fix should be press this button WPS speaker to network additional speakers activate sonos network. Thousands of devices work just fine following this process everyday.

Dont reset itll cause you nothing but grief LOL. Wifi connection failures? WTH? Speaker reg failures, Come on! Use the APP on a PC, forces the use of the phone. Ridiculous! The need for an account? Data mining much? Many professional AV companies are starting to recommend not using sonos. Even better, delete your account, we’ll keep it active for a while just in case. JC! There are many bugs with the setup process and questionable business ethics SONOS refuses to address! And before you pipe in with your my product works great, there are a few thousand with not so great experiences.

FIX YOUR SOFTWARE AND DO AWAY WITH ACCOUNTS!

I could not agree more, I’ve reset, re installed, plugged to WiFi, disconnected the app, at least 6-10 times each device, and the products keep disappearing, you guys have a serious problem with your software, will never recommend the product.

Ken_Griffiths

I could not agree more, I’ve reset, re installed, plugged to WiFi, disconnected the app, at least 6-10 times each device, and the products keep disappearing, you guys have a serious problem with your software, will never recommend the product.

If you’re having to regularly reconnect the App to your Sonos devices, my thoughts here are that anyone with the type of issue ‘perhaps’ could have a multicast ‘device discovery’ issue across their network that’s preventing the controller device from communicating with their Sonos speakers. See attached re: SSDP/mDNS.

Such communication failure can occur across networks that use WiFi extenders, EoP adapters, or if managed switches are misconfigured. It can also happen if some settings on a local router are incorrect, or there’s software running on the mobile device that is getting in the way of the multicast communication, such as security software, VPN client, firewall, site blockers etc.

I’d perhaps investigate further in the areas mentioned and if still no luck, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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