Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

garfieldairlines

posted in Advanced setups

UPnP not working with converted files

So, after this app debacle I’m on the hunt for technical solutions.The one that I found is that I use Symfonium ( https://symfonium.app ) and oh great it supports UPnP ! I can play my files in the FLAC format (16bit/44.1 kHz) without problems !But my music provider converts to OPUS 128kb/s for my smartphone because when I’m on the road… Roaming gets quickly expensive. I then get 48.0 kHz files that are then sent via UPnP to Sonos, just like FLAC.According to https://docs.sonos.com/docs/supported-audio-formats, 48 kHz is supported for Opus. But it doesn’t work. Bummer.But fear not I got one last card up my sleeve and it’s to transcode to MP3. So I’m trying MP3 320kb/s, in 44.1 kHz which again is supposed to work and… well, it doesn’t work.I tried another UPnP device it was working flawlessly, and it even works over Chromecast… But we can all dream about Chromecast on Sonos when I see Apple and AirPlay working without problems it really sucks using Android with Sonos… :(Any staff members

cataleptContributor I

asked in Home theater

For more information and steps to try, please see this support article: Error 1000 when updating Sonos Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

rossewingContributor I

asked in Headphones

Sonos couldn't complete swap Ace/Arc

Has anyone successfully switched the sound from the Arc to Sonos Ace?I get the following error message when trying to Swap “Sonos couldn't complete swap” ThanksRoss

Mike ShockContributor I

posted in Controllers and Music services

Error 1000 - SOLVED (in my case)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound

IanTbifContributor I

asked in Speakers

Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

PeapodContributor I

posted in Portable speakers

Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing.

dg757Contributor I

posted in Components and Architectural

sonos connect flashing red light

Hi. My sonos connect disappeared from my system according to my phone app. Multiple attempts to find it/reconnect were unsuccessful. I tried turning it off and on again. That didn’t solve anything. I tried resetting it. That was a mistake! Now, I just have a flashing red light. I called support and they said “it’s a known issue” “we are working on it” “a fix will be rolled out soon.” That seems unlikely considering the connect is so old (how long has this been a known issue)? Any ideas on how I can get my connect working again?

BigdilliniContributor I

asked in Ask a question

Bluetooth receiver to sonos amp

I have a sonos amp and in ceiling speakers in my gym and am wanting to run the treadmill audio through the speakers.My treadmill has Bluetooth capabilities, so I purchased a Bluetooth receiver and connected it into the Sonos amp rca in line.The treadmill connects to the Bluetooth receiver, the Sonos app says the inline is connected in the amp settings, but I have no sound.Any thoughts?

vishaljii756Contributor I

asked in Speakers

How far in advance can you cancel a celebrity cruise?

You can cancel a Celebrity cruise at any point before your departure date (1.855.374.5475) , but the amount of refund you receive will depend on how far in advance you cancel; generally, the closer to the departure date (1.855.374.5475) , the higher the cancellation fees will be; you can cancel as far in advance as you like, with the best refund options available when canceling very early on.

aaalammm7Contributor I

asked in Ask a question

fdgfd fdgfdg fdgfd fdg fd

dfg fdfd f df fdgfd df d d dffdfdf

saddsContributor I

asked in Ask a question

How far in advance can you cancel a celebrity cruise?

You can cancel a Celebrity cruise at any point before your departure date (1.855.374.5475) , but the amount of refund you receive will depend on how far in advance you cancel; generally, the closer to the departure date (1.855.374.5475) , the higher the cancellation fees will be; you can cancel as far in advance as you like, with the best refund options available when canceling very early on.

saddsContributor I

asked in Ask a question

Can I cancel a Carnival cruise without penalty?

Generally, you can only cancel a Carnival cruise without penalty if you cancel before the final payment due date (1.855.374.5475) , as long as you haven't booked a special promotion with a non-refundable deposit; however, even then (1.855.374.5475) , you might still receive a future cruise credit instead of a full refund depending on the specific booking terms.

sdsddsdfsdfsdsdContributor I

asked in Ask a question

Do you get your money back if you cancel a cruise??

Whether you get your money back when canceling a cruise depends on how far in advance you cancel (1.855.374.5475) , as most cruise lines have a sliding scale of penalties that increase closer to the departure date; generally, you can expect a larger refund if you cancel significantly before the cruise departs (1.855.374.5475), but may receive little to no refund if you cancel close to the sailing date.

sdsfdsfwedfdswdsContributor I

asked in Ask a question

Can I bring a 12 pack of soda on Royal Caribbean?

Yes , Royal Caribbean allows guests to bring up to 12 standard (17 oz.) non-alcoholic beverages per stateroom as carry-on items (1.855.374.5475). This means you can bring a 12-pack of soda on board, provided it is within the size and quantity limits (1.855.374.5475). This policy gives passengers the flexibility to enjoy their favorite drinks during the cruise without relying solely on onboard purchases .

sdsfdsfwedfdswdsContributor I

asked in Ask a question

How do I cancel a cruise without penalty?

To cancel a cruise without penalty, ensure you cancel before the final payment date (1.855.374.5475). For cruises of 5 days or less, the final payment date is 76 days before departure, and for cruises of 6 days or more , it is 91 days prior.

sadadsdwqqq123Contributor I

asked in Ask a question

How many days do you have to cancel a Royal Caribbean cruise??

To receive a full refund (1.855.374.5475) for a Royal Caribbean cruise, you must cancel at least 75 days before the sailing date for 1–4 night cruises. For cruises that are 5 nights or longer , you must cancel at least 90 days before the sailing date.

sadadsdwqqq123Contributor I

asked in Ask a question

Is Celebrity a high end cruise line?

Yes, Celebrity Cruises is considered a high-end cruise line (1.855.374.5475). It offers a modern, luxurious experience with stylish design, excellent service, and upscale amenities.

sadfdewfgefdfContributor I

asked in Ask a question

asdawdswesddc sw sc dsdsff

To receive a full refund for a Royal Caribbean cruise, you must cancel at least 75 days before the sailing date for 1–4 night cruises. For cruises that are 5 nights or longer, you must cancel at least 90 days before the sailing date.

sadfdewfgefdfContributor I

asked in Ask a question

How many days do you have to cancel a Royal Caribbean cruise?

asdsdaadsdsada dasasd

AtomicMHContributor I

asked in Ask a question

satellite volume controls and EQ

Jan 19th '25. I used my satellite volume controls and EQ last night whilst watching a film. Today, after an app update they have vanished. This happened a couple of years ago as well and I remember they disappeared for about a week before Sonos sorted it out and they reappeared. Does anyone have the same issue? Or have they just moved them to a silly location that is difficult to find?