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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

29622 Topics
garfieldairlines
garfieldairlines
posted in Advanced setups
UPnP not working with converted files

So, after this app debacle I’m on the hunt for technical solutions.The one that I found is that I use Symfonium ( https://symfonium.app ) and oh great it supports UPnP ! I can play my files in the FLAC format (16bit/44.1 kHz) without problems !But my music provider converts to OPUS 128kb/s for my smartphone because when I’m on the road… Roaming gets quickly expensive. I then get 48.0 kHz files that are then sent via UPnP to Sonos, just like FLAC.According to https://docs.sonos.com/docs/supported-audio-formats, 48 kHz is supported for Opus. But it doesn’t work. Bummer.But fear not I got one last card up my sleeve and it’s to transcode to MP3. So I’m trying MP3 320kb/s, in 44.1 kHz which again is supposed to work and… well, it doesn’t work.I tried another UPnP device it was working flawlessly, and it even works over Chromecast… But we can all dream about Chromecast on Sonos when I see Apple and AirPlay working without problems it really sucks using Android with Sonos… :(Any staff members

1726
K
4 days ago
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cataleptContributor I
asked in Home theater
Error 1000

For more information and steps to try, please see this support article:  Error 1000 when updating Sonos Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

2607338
B
5 months ago
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rossewingContributor I
asked in Headphones
Sonos couldn't complete swap Ace/Arc

Has anyone successfully switched the sound from the Arc to Sonos Ace?I get the following error message when trying to Swap “Sonos couldn't complete swap” ThanksRoss

395228
H
4 months ago
M
Mike ShockContributor I
posted in Controllers and Music services
Error 1000 - SOLVED (in my case)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.  Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound

2438114
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5 months ago
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IanTbifContributor I
asked in Speakers
Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

1644940
buzz
13 days ago
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PeapodContributor I
posted in Portable speakers
Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing. 

5595480
A
1 month ago
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dg757Contributor I
posted in Components and Architectural
sonos connect flashing red light

Hi.  My sonos connect disappeared from my system according to my phone app.  Multiple attempts to find it/reconnect were unsuccessful.  I tried turning it off and on again.  That didn’t solve anything.  I tried resetting it.  That was a mistake!  Now, I just have a flashing red light.  I called support and they said “it’s a known issue” “we are working on it” “a fix will be rolled out soon.”  That seems unlikely considering the connect is so old (how long has this been a known issue)?  Any ideas on how I can get my connect working again?

345045
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2 years ago
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NextBestThingContributor I
asked in Speakers
cant conmect OneSL to new wifi (but Move and Play:3 are ok)

Grateful for anyone who can help please - I've been tearing my hair out!  I’m unable to properly connect my 2 OneSLs to the new Wi-Fi network after we upgraded the router. Surprisingly the two old Play:3s and a more recent Move work fine and are happily connected.  The router is a Vodafone Ultra Hub with extender which offers 2.4, 5 and 6Ghz on different networks, recognising that older devices may not be able to connect to 6Ghz. the OneSLs are instantly recognised when connected by Ethernet but disappear when using Wi-Fi. They can be found by factory resetting on Wi-Fi but then disappear again at the end of the “add new speaker” process (this finishes with the statement: “your product has been added, but may not appear in your system  unplug it, plug it back in, to finish setup from settings”  and of course when you do that it can't be found again!)restarting the router doesn't help  turning off the extender doesn't helpseparating the different networks doesn't helpconnecting via Ethe

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26 minutes ago
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iclaushansenContributor II
asked in Ask a question
Connecting two Sonos Amps (vs2)

I want to use Sonos Amp for my hi-fi-speakers but need more power than the amp supplies. Is there any way I can put together two Sonos Amps for the same set of speakers and thus “doubling” or increasing the power? Thank you in advance. 

01
Airgetlam
48 minutes ago
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rjverrilliTrending Lyricist I
posted in Controllers and Music services
spotify albums don’t appear in sonos spotify service

In Sonos if I search for albums by a band, for example the band Yes, only one album, Fragile appears.  If I do it in Spotify all of yes’ albums show up. Same issue on iPhone and iPad.  any thoughts on how this basic feature should just work? thank you 

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1 hour ago
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Gilly66Contributor I
posted in Ask a question
unnae to access MY MUSIC folder

Used Sonos to listen to my music folder. Today 'Access Denied' ... no explanation given in SONOS messages

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1 hour ago
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montalexanderContributor I
asked in Speakers
Audio disappeared

Directv over internet LG smart tv Genie receiver and remote Alexa and Echo Playbar and one OneSLThese were all installed separately over a period of years.  All software current…no observable or reported hardware problemsLast piece of kit was the Genie remote. After install, it worked just fine...I could adjust the volume of the speakers in the app or by using the volume button on the remote. Then...it just stopped.  Could not adjust the volume with either the remote or the app.  Have had to go back to the tv internal speakers, and that ain’t no fun when you’re watching Apocalypse Now. I have tried everything I can think of...uninstall and reinstall everything and unplug and plug back.  No Love. Any thoughts...anyone? Paul

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1 hour ago
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Gavilav76Contributor I
asked in Ask a question
Sky Max Pods

Hi there,I am currently struggling with one Sonos speaker that keeps “disappearing” from my system due to, I think, weak WiFi connection where it is. I am considering upgrading to Sky Max WiFi for their WiFi guarantee of at least 25mbps in each room. The small print says if the WiFi doesn’t reach a room I will be sent a Sky Max Pod. I can’t work out if this is a mesh or an extender. If it’s an extender, won’t this make my problem worse? Has anyone experience of Sonos and Sky Max Pods?many thanks,

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2 hours ago
S
sijohns67Contributor I
asked in Speakers
Sonos 5 Connect To Bluetooth Sony Turntable

Hi, I have a Sonos 5 that I want to connect to my Sony Bluetooth turntable, I live in a fairly small property so I’m limited on space. The turntable will have to be situated upstairs with the Sonos 5 speaker downstairs, can I connect them both with a Bluetooth receiver connected to the Sonos 5? I’m looking at the ifi zen air blue receiver on Amazon, any advice would be greatly appreciated. Thanks, Simon.

81
Ken_Griffiths
2 hours ago
J
Jack88Contributor I
asked in Advanced setups
Turntable to ERA 100 via Line In sonos cable

Hello,i’ve my turntable connected to Sonos ERA 100 with sonos line in cable.I then have a setup with Beam, 2x Ikea symfonisk and sub mini. In another room I have a sonos roam.Sound is playing flawlassy on my surround setup ( beam, symfonisk and sub) but I have no audio on ERA and Roam, also if I select them and from the app it looks like they are playing it.I’m only having an hum sound on both of them if I go full volume.i’m doing something wrong?thank you

315
J
2 hours ago
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Roller.InsideContributor I
asked in Home theater
Symfonisk surround doesn't sound even if properly connected

Hello I have Beam 2nd Gen paired with two Ikea Symfonisk as surrounds. Those work properly by themselves, even as stereo pair, also I'm able to set them in a separate room and play music in both living room and symfonisks' room at the same time.  But, when I set them as surrounds, even if the process is done fine, all the steps of the app properly done and they appear as set as surrounds... They don't sound, not in 5.1 films, nor in surround music. I have spatial music activated, surround music activated…volume is high enough.  The buttons of the symfonisks work, so I can control volume of the beam up and down from the Symfonisk. I have reset all the speakers to factory reset and tried a fresh connection. Same results.  I tried to connect one of the speakers through RJ45 but still no sound and also, it's weird that I buy wireless speakers and I have to use them connected to the router with a cable.  I have not been able to find solutions on internet What could be the solution?  Thanks

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1 hour ago
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LobstonicusContributor I
asked in Ask a question
Anyone else having problems updating firmware?

I recently update the iOS app and it now wants me to update the firmware on my Sonos components, which I’m happy to do except that the update always fails with error 30.Is anyone else having this problem or is it just me?

183
Airgetlam
11 minutes ago
P
Papi133Contributor I
asked in Home theater
2 era 100 stereo with sub mini and arc

Hello, I am looking into buying the arc with a sub mini and 2 era 100s.I had a few questions please: I would like to configure the era 100s as a surround speaker with the arc and the sub.For listening to music I would like to switch the era 100s to stereo mode, I think I understood that there was an option for this in the application ("full" mode).If I understand correctly the sub mini and the arc will also play with the era 100s, will there be latency if I play music from the TV with the era 100s in "full" mode, do I absolutely have to go through the app to stream the music and avoid latency? Sorry for my english

255
P
3 hours ago
A
andygarminContributor I
asked in Speakers
Arc Speaker going faulty

Arc speaker connected to the TV has just gone crazy. Middleton of a program it just starting sounding like some sort of nuclear alert siren. Unbelievably loud single tone siren. Had to disconnect the speaker, only way to stop the sound. any advise appreciated. Hope the speaker isn’t bricked. Wouldn’t be the first. 

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4 hours ago
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Pads100Contributor I
asked in Speakers
Speaker Balance Adjustment

How do I adjust the output balance between my main Arc soundbar and my 2 surround sound speakers? The predominant sound is emitting from the sound bar and I want to increase the bias to the back of my room.

305
Airgetlam
22 minutes ago
C
CarragoldContributor I
asked in Ask a question
Input from different Amps

I have a setup with an Arc, Sub, and 3 Amps.  1 Amp for the in-ceiling speakers in the room with the Arc and Sub (for TV), another Amp for outdoor speakers, and a 3rd Amp for speakers in another room.  I want to add a Turntable and CD player (long story on why we can’t just use streaming).  If I connect the Turntable to one Amp, and the CD Player to another will I be able to select the line-in from either Amp and choose to play that input wherever I choose?  For example, if the CD player was connected to Line-In for the Amp powering the outdoor speakers, could I use that input and play it only in the 3rd room, while simultaneously playing a different input through the outdoor speakers?  Does that make any sense at all? 

152
C
4 hours ago
M
MilesGibsonContributor I
posted in Controllers and Music services
Updating Music Library

So you CAN update your music library!  Just not with Sonos…  But you can do it with SonosPhone!  For a nominal fee of less than $10,you can have an app that will easily and quickly update your music library.

91
jgatie
6 hours ago
F
FlysonContributor I
asked in Speakers
Determing device age from serial number

Hi!I am looking to add a second-hand speaker to my system. I‘ve encountered multiple fraudulent offers on online market places. One of the quick and easy safeguards I have begun using to determine an offer‘s legitimacy and accuracy is the devices serial number - usually there is already a picture showing it, or sellers are readily sharing this information as it doesn‘t contain private information.With the SN, I then contact Sonos support and get the date of first registration. A date, nothing else. No identifiable information. This worked twice in the past week. Customer service was fast, uncomplicated and helpful. Both times I (unfortunately) discovered that the sellers had provided false information on the device age (or to be precise: date of first registration - I‘m aware that I can read the manufacturing date straight from the SN without contacting support).Today, two separate customer service reps have rejected my request, stating that this information cannot be provided due to S

324
Airgetlam
35 minutes ago
B
BeMax2025Contributor I
asked in Controllers and Music services
configuring a raspberry pi zero 2 w for music library use

I bought a pi zero 2 w and installed samba.  I put my music in the music folder on the SD card with the OS.  The pi zero has a static ip and the smb.conf file has ntlm=yes in the global section.  Sonos accepts the music share but all of the folders are empty (i.e. songs, artists, genres, etc).  Can someone help resolve this?  I have a Sonos one, a move, a beam and a play 1.  They all play nice with the Sonos app but the app doesn't display the music.

517
B
5 hours ago
Frederik Bretton-Meyer
Frederik Bretton-MeyerContributor I
asked in Speakers
connect two speakers

What voice commands do you use to connect the speaker in the living room with another speaker in the house 

141
jgatie
8 hours ago
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