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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 58,062 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8567 Topics
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phildirt3Enthusiast I
asked in Controllers and Music services
update network

What does this do? I m afraid to do anything because the system gets screwed up every time i try to do something new. 

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jgatie
1 day ago
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Mrytk421Contributor I
posted in Controllers and Music services
Youtube Music Playlist issues

My YouTube Music playlist has 2,337 songs. The Sonos app on android, when selecting my playlist, now takes a hand full of songs and repeats them totalling to 34,100 songs. Shuffle doesn't work. Before this it used to show 500 songs. This is just flat out awful and frustrating. It's amazing how we went from a good product to garbage and it has been for a long time. Customer satisfaction doesn't seem to be a concern. When will this be fixed?

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R
1 day ago
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KosEnthusiast II
asked in Controllers and Music services
Local library search STILL not working. SO TIRED.

It is still not working. Search is a disgrace … my local library is NEVER available on the dot. Always have to juggle/restart the app forever on my ipad and iphone to make it appear in universal search results. Before the new app it ALWAYS worked.Does Sonos think it is solved? 

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Corry P
1 day ago
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Steve251Avid Contributor III
asked in Controllers and Music services
ERAPLAY

I use the desktop app for Windows a lot and I notice that when I select different speakers to group, I often get an option pop up that says ERAplay. I tried Googling it and searching this forum but could not find out what ERAplay is. Any thoughts? Thanks Steve

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S
1 day ago
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DusanVAContributor I
asked in Controllers and Music services
reauthorization progress

Unbelievable.  I have 6 products from Sonos. It is asking me every week to reauthorize account . It is not possible to reauthorize from Android app. This problem is here for more that 8 months , what I can see from another posts. All posts were closed , and it ia not possible to wrote there. But this problem has not been solved !! I have latest SW on my products , and I have also latest android app. Are you going to do something ? 

1057
Corry P
1 day ago
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staffloContributor I
asked in Controllers and Music services
ios18.2 does not work with sonos app

I upgraded my iPhone 16 pro max to 18.2 and since then my Sonos app only works spasmodically. I have left my iPad on 18.1 and works ok with no issues. I upgraded my wife’s iPhone to 18.2 with same results.  Works ok if I access Sonos speakers through Spotify app or Sonos windows up. Tried everything to no avail. I notice that the app logs me out of the Sonos servers occasionally. Sonos do not help when they continually say they do not have problems, but as stated before no problems with iOS 18.1 don’t they test Sonos against a new version of iOS? 

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1 day ago
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ChrisMellorAvid Contributor I
asked in Controllers and Music services
Unable to add music library to MacOS Sequoia Sonos app with error 913

I cannot add a music library to my Sonos application on my MacBook Air.The MacBook Air is an Apple M1, 2020, system running Sequoia 15.2. Itb has a system drive:The system drive has top level Applications, Library, System and Users folders. The Users folder has two sub-folders: chrismellor and Shared.I am Chris Mellor, which is my Apple user name, with a mail address of chris.******@*********.comThe chrismellor folder has several sub-folders amongst which is Music. This contains folders for artists and a Music Library.musiclibrary file. The MacOS Music app plays music from this folder through the MacBook Air’s speakers.I have a Sonos OS S2 on my iPhone and  the Sonos speaker set up is a Playbar paired with a Sub and two Play:3s. This is called TV room.The Sonos MacOS controller has been downloaded to the MacBook Air. It finds the four Sonos speakers in the TV room and can play Sonos radio music through them. However it cannot play music from the Music folder. Indeed, it does not even s

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1 day ago
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KosEnthusiast II
asked in Controllers and Music services
Sign-in once a day in the new app... what is going on?

Approximately once a day, the app prompts me to sign in.With the old apps/controllers, I stayed signed in for 15 years... Am I missing something?

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Corry P
1 day ago
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SWeaver01Contributor I
asked in Controllers and Music services
Which Music folder to share/add to play local music library?

Since the last update in mid-December I have lost access to my local music folder.  It was working for months and then when I tried to update it in Sonos because I added some music to my library it wouldn’t work.  I thought removing the library and re-adding it would help but I haven’t been able to add it using the path that used to work.  I keep getting a message that the music library is no longer available or may not have power, which doesn’t make sense since my library is on my iMac’s hard drive.  The path that used to work went to the iTunes folder (see image below) but when I read the latest instructions about adding a local music library it says to share/add the “Music” folder; however, I have three “Music” folders (see image below).  Which one am I supposed to share/add?  Thank you for any help.  

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Corry P
1 day ago
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KAGContributor I
asked in Controllers and Music services
Slow system

My system is very slow. Every time i open My app on the Mobile. The message in the speaker group says "Ikke noe innhold" (Norwegian - in English "no content). After 10-15 seconds the content appears and we can start  listening to last used content. If listening and want to stop, same situation slow reactions.

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Airgetlam
1 day ago
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mattyk2Contributor I
asked in Controllers and Music services
Sirius Xtra channels skipping prematurely

The Sirius Xtra channels (not the live DJ’d channels, but the shuffled themed channels) seem to sometimes (but not always) skip to the next song prematurely, like after 3 minutes into the song, so before the song ends. This doesn’t happen when I stream from the Sirius app, only when I’ve started playing the Xtra channel from the Sonos app. I’ve confirmed this behavior with other Sonos users I know. Does anyone have a solution?

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1 day ago
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Bg573Enthusiast I
posted in Controllers and Music services
Play & shuffle from folder view of local library still missing from Oct 28 update

My previous post “Play & shuffle from folder view of local library still missing from July 22 app update” has been closed to further comments, so I’m continuing here.As the topic says, the ability to play or shuffle from the folder view of the local library is still missing from today’s iOS version, 80.11.38. I haven’t tried the Android update - my phone is still running the 16.1 app from before this mess started.I’ve seen posts from others who used to rely on this missing feature, and it is the main way we’ve always used our library. I’m thankful that it’s still available in the S1 app, which is looking like our long-term solution.

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1 day ago
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NKAContributor I
asked in Controllers and Music services
Apple Music won't play in Sonos app (!)

When I try to play, the song just buffering. Nothing happens. Yes, I have tried to reauthorize. And reinstall the Apple Music. Dont work. 

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C
1 day ago
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Bose_Is_Better
asked in Controllers and Music services
Unnecessarily and Ridiculously Complicated

Why is everything SONOS so unbelievably complicated?

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K
1 day ago
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Derrick CContributor I
asked in Controllers and Music services
music shuffle and alphabet playlist

With the new update I am having trouble using the shuffle icon shuffling my playlist. also when will the artist list and song list get the sidebar with the alphabet to help in selecting songs and or artists thanks D

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Jamie A
2 days ago
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AndyOfEngland2Contributor I
asked in Controllers and Music services
Adverts on Spotify even with a paid plan

Hi,I’ve got a Sonos setup (several devices) and have connected my paid Spotify subscription but it still thinks it’s the free plan so it plays adverts and doesn’t allow me to skip etc.What’s curious is that if I look at the recently played songs and playlists in the Sonos app, I see those I’ve listened to on my phone just using the Spotify app - so it’s got to be linked correctly.As this only happens on Sonos, I’m starting the conversation here.Cheers

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Jamie A
2 days ago
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am577Contributor I
posted in Controllers and Music services
Replacing an album in the Music Library - why do the filenames stay the same ?

I had a folder in my NAS Library with a set of FLAC files. The Album appeared in the Windows App,with track names corresponding to the FLAC filenames. I then  deleted the folder, and updated the Library; the Albun disappeared. I then restored the folder with copies of the files, after I had changed the sample rates and modified the filenames, which had been long anc complicated. BUT when I updated the Library, the Album reappeared with the original filenames. The files themselves are the modified ones, with the altered filenames, but the track names shown in the App are the original ones. How and why does the app remember the original names, when I have deleted the files are replaced them with different filenames ? Does SONOS just get the tracknames from a web server ?

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A
2 days ago