Controllers and Music services

Hello all, I hope someone can help me.I noticed the other day that a few albums in my library had suddenly split into multiple albums. At first I thought there may have been an update that had changed the way certain albums were tagged. I did some rudimentary checks on the album tags (I use Tag & Rename) but couldn't see any issues. However on further examination I noticed that the multiple of the albums had the same track in them see images below.Multiple of one album.Only one track (The same track) showing in both albumsYou can see that a look into the folder for this album shows 11 tracks. 

My Sonos system is getting along with my SMB NAS now. Except one album out of 2000 is showing up wrong! Below you can see that Sonos shows two copies of the same album, although of course there is only one. And (much worse!) that “album” only has one song listed, even though there are 20 on that album.  Looking at the tags there isn’t anything odd about that album. Ideas? The single song​​​​​​the album shown twice 

When playing a podcast in bbc sounds the queue is back to front so old episodes keep playing. Has anyone found a fix to this? 

HiThere seems to be a lot of conflicting information about which Sonos speakers play lossless and also how to tell.  I have the following set up: Play:1 and One paired in one roomPlay:1 and One paired in second roomEra 100 in another room  Will any of these play lossless? If so, how do I make sure it happens or is it automatic?I always play directly from the Sonos app with integrated Apple Music thanks  

I can't use YouTube Music in my Sonos app. Nothing shows up in the app, totally blank. I've installed the app multiple times, relinked my accounts, restarted the router and so on. Searched the forums and web, no answer. Am I doomed here?  

mmmmm… so I follow the TruePlay prompts to the letter.  The result?  My system is now down. Had to hard restart my iPhone.  Yes, I have the latest iphone software, updates, massive connectivity on my network and updates to all speakers.  Oh sonos...I think we’ll need to send you to goodwill.  My patience is GONE. 

Anyone have problems like this recently? I had to re-copy and re-index everything recently. Now some albums don’t have artwork. The artwork shows up on my computer in Apple Music, shows up in finder on my SMB server, but does not show up in Sonos controller on iOS or on MacOS. 

I keep trying to access my systems settings in the app, but when I select the gear in the top right, it keeps redirecting me to Sonos/com to login, which I do. then, it just keeps me on the site, where I cannot do anything related to my account. advice?

My radio station skip when playing Tune In but if I switch to Pandora (where I can’t get my local radio) system plays fineThe radio stations have their own apps but I don’t know how to connect Sonos directly to those apps to see if the skipping would stop.

Co chwilę coś.... aktualnie, niby jestem zalogowany ale jednak, nie mam konta.... do niedawna wszystko bylo ok, glosnik nie zmienil nawet miejsca ani wi-fi.… Moderator Note: Translation by Google Translate - Every now and then something... currently, I'm supposedly logged in but I don't have an account... until recently everything was fine, the speaker didn't even change its location or Wi-Fi....

From yesteday Soundcloud service is broken in my S1 setup. Files not encoded properly .. again.. guess its happening to more than me..

I’m not sure if I can do anything about this strange behavior in some settings or if it’s a bug. It’s present on both iPhone and iPad. If I’m in player mode like shown on left picture and want to go somewhere else the first time I press an icon, it doesn’t change to that mode but some previous mode. I’m pretty sure it did not work like this a couple of updates ago. Not sure when it changed.On iPad it’s even worse because the controls jump from bottom to top when going from player mode in the same way as shown in the pictures. Seems like a minor bug to fix to me. If it’s not some obscure setting I haven’t found. 

Hi, for years when I open Sonos on my Macbook I have been getting the dreaded “Your Computer's Firewall Setting Have Changed” In my firewall setting I have Sonos added and “Allow Incoming Connections”. This is permanent and never, ever changes.But every few weeks I get this warning and I can’t open Sonos. Sometimes I quit and reopen and it’s fine. I have called Sonos a few months ago and they said there is no way to play Sonos on my Mac right now…. but I have been using it on and off since then. Tonight quitting doesn’t help. So my question is, why doesn’t this just work? Like all the time. Aren’t there Sonos executives with Macs where this comes up?Does anyone have a permanent fix? 

Keep getting an error when trying to re-add my music folder. It tells me the folder isn’t shared. I have verified the folder is definitely shared, and even specifically shared with my Sonos Wireless system. Something like this seems to happen every time I update the S/W. I just updated to 17.2.2. Now, the system lies and says the shared folder isn’t shared. WTF?

 When I load an Amazon Music Unlimited playlist I created that has 498 tracks, why are a different amount of tracks loaded when using two different apps?  When I use Sonos S2, 400 of 498 tracks are loaded.  When I use SonoPhone all 498 tracks are loaded. If I load the 498 track playlist using SonoPhone the queue on Sonos S2 shows all 498 tracks.  Weird!  

Why can I play my tuner radio on my Robert’s Internet Radio but not on Sonos.Foreign station play as well. Sonos need to get this fixed.

When using the About My System functionality in the Sonos App, some speakers have “<Number>” instead of the correct version next to them.  The build number is always displayed correctly.  

I absolutely hate how the volume control on the app is set up, the mute button is so close to the slider and makes it near impossible to lower the volume below a certain level without accidentally hitting the mute button. And don’t tell me you can use the slider to move down lower, it’s so sensitive you can have the volume all over the place until you fluke the level required. A simple fix would be to leave a wider gap between the end of the volume line and the mute button to avoid unnecessary taps.PS - 1st world problem 😊

Hi as per title - Is anyone having problem with Apple Music Recently Added? I'm getting Something went wrong. Try again.I normally use this ‘feature’ a lot I add new music in Apple Music app and then switch to Sonos to play it. I’ve been away a few days and just got back and I’m now getting this error. Everything else is OK. I tried removing and re adding service but same error. I’ve log the problem with Sonos support. Thanks

I’m having an issue with my system and playing to multiple speakers together.   I have two Ones in a “backyard zone” and an individual Play:1 in my garage. In my basement I have an Ultra with 2 100s that are bonded for surround sound. i can play to any of these systems individually. And I can go into the Sonos app and tell my Backyard zone and my garage speaker to play at the same time. No problem. I can also play to my Basement bonded system. What I can’t seem to do is have the bonded Basement system play music together with any other speakers. If I want to have anything work, I need to disconnect the surrounds from the basement system. Then I can use the Sonos app to play to the two 100s, backyard zone and garage.  is there not a way I can just keep the bonded system together so I don’t have to remove the rounds and re-add them all the time? 

Fed up with Apple Music not re-authorising after latest S1 update. Until, after wasting a lot of time  I realised that as one of my devices was more up to date I could just airplay from Apple and the link it to the older devices. I now discover that it is a better experience as quite frankly the interface to Apple Musoc from Sonos App was extremely truncated.

Hiya, I currently have a playlist with songs for both Apple Music and Amazon both of which I’m subscribing to, if I only used Amazon subscription going forward will Sonos still play the full playlist including the songs from Apple just switching providers to the same song but from Amazon?  Or is it a case of laboriously making a whole new playlist from Amazon music ?  

As of today the Sonos app is triggering a virus alert on my Android phone.  The alert tells me Sonos is affected with "Android.Heuristic.Adcheat.OutAppAD.ABS.FX".This is preventing me from using all of my phone functionality as I get locked out of some apps due to the presence of a "virus" (which I assume is Sonos' advertising functionality.An example of an app which prevents use is my Online Banking application. I cannot use this app unless Sonos is completely uninstalled.Is a fix going to issued to prevent this presumable false identification?

I think this topic was brought up a year ago:  But I’m still having this same problem.  I have “Song Number” selected in “Sort Folders By” but the tracks in any album with multiple artists are ordering the tracks by Artist and not by the track number.Can anyone help me with this?

I work in a corporate building and have been changing between using Auracle and Spotify on the Sonos music app. I found that sometimes the Sonos speakers just stops playing the music on Spotify and resets the queue back to the first song. I spoke to the customer service who said that there is somebody else using the Spotify account, however we only have this Spotify access through the Sonos account and so I cannot “sign all out” or change the Spotify password. I also suspect that because this is my workplace that nobody else is connected to it. Some days it wont work at all, whilst on other days its fine all day. Is there a limit to the amount of tracks I can listen to on Spotify through Sonos? How can I stop this from happening as its really annoying.