Yet again I re-installed My Music onto Sonos. It lasted two days and has vanished yet again. Also, although the app shows the Roam is playing, there is no sound and the app can't detect the Roam to attach it to another room.
CEO incompetence is often cited as responsible for this car-crash of an app. Perhaps alternatively, it is their desire to actually drive people crazy with this deliberately appalling pile of junk.
What is ‘My Music’?
My Player, the music on my server.
Ok, the concern I have is you don’t ’install My Music’ in your Sonos, but you do point Sonos at existing libraries, which it then reads/plays. However, the music on my drive, an NAS (Western Digital) plays without issue on my Roam. So some additional Information will be needed to figure out what is different between our two networks, and why the Sonos isn’t reading your data currently.
Why do you capitalize ‘My Music’? What is ‘your server’? Is ‘your server’ an NAS, or does it run a non-Linux based OS? What error are you getting, specifically, when you try to play it? Do you have any Apple devices, so that you might try using the Music app provided by Apple, and use AirPlay 2 to connect to the Roam, to help determine where the issue might be? Have you you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
'My Server' is a NAS connected to the router with an Ethernet cable. I followed the Sonos instructions (again) to create a pathway so that we could listen to our ripped CDs. This was successful and we listened to several CDs. Two days later I went back to play more music and the NAS had disappeared from the source list. Only the TV remained on the source list.
I have previously contacted Sonos support about this and the only thing they could suggest was following the same procedure again, re-inputting the pathway.
The Roam is a completely separate issue.
I am not getting any error readings, and we do not have any Apple devices.
Can you confirm that your NAS is visible to a PC connected to the same network.
The NAS is visible to my PC. That is how I connect the NAS toi SONOS.
Have you tried using a phone app version of the Sonos App to set the location?
The Music Library has re-appeared on the app. The Roam has also re-connected and is playing as it should.
Of course rather than be pleasantly surprised that the lottery of a working app has turned in my favour for the time-being; this should be business as usual.
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