Controllers and Music services

As of today the Sonos app is triggering a virus alert on my Android phone.  The alert tells me Sonos is affected with "Android.Heuristic.Adcheat.OutAppAD.ABS.FX".This is preventing me from using all of my phone functionality as I get locked out of some apps due to the presence of a "virus" (which I assume is Sonos' advertising functionality.An example of an app which prevents use is my Online Banking application. I cannot use this app unless Sonos is completely uninstalled.Is a fix going to issued to prevent this presumable false identification?

I think this topic was brought up a year ago:  But I’m still having this same problem.  I have “Song Number” selected in “Sort Folders By” but the tracks in any album with multiple artists are ordering the tracks by Artist and not by the track number.Can anyone help me with this?

Just an update to a previously reported issue Duplicate album names queued together | Sonos Community.  I have this album on my music library (apologies for some of the titles, but that’s the way it is): File list for album tracksThe album is listed three times in the controller: Selecting any one of the duplicate titles shows only one track: The

From yesteday Soundcloud service is broken in my S1 setup. Files not encoded properly .. again.. guess its happening to more than me..

I work in a corporate building and have been changing between using Auracle and Spotify on the Sonos music app. I found that sometimes the Sonos speakers just stops playing the music on Spotify and resets the queue back to the first song. I spoke to the customer service who said that there is somebody else using the Spotify account, however we only have this Spotify access through the Sonos account and so I cannot “sign all out” or change the Spotify password. I also suspect that because this is my workplace that nobody else is connected to it. Some days it wont work at all, whilst on other days its fine all day. Is there a limit to the amount of tracks I can listen to on Spotify through Sonos? How can I stop this from happening as its really annoying.

Spotify’s “mix” feature has been out for over 6 months now, When will this be usable for Sonos? IMO, It’s pretty wild that such a game changing feature for Sonos-Spotify users is not even on the radar for Sonos. Prove me otherwise please 🙌(I have searched for some time to find if it is even on Sonos’ radar)

Hi everyone,I recently moved and I'm trying to set up my Play:5 (Gen 1) on my new Wifi network using the S1 app. It was working perfectly fine a few weeks ago at my old place, but I'm currently stuck in a setup loop.When I start the wireless setup process, the S1 app correctly identifies the Play:5 and proceeds to create the temporary "SONOS" network. I go into my iPhone settings, connect to the "SONOS" network, and confirm I'm connected (the Wi-Fi icon is showing in the top right of my screen).However, when I return to the S1 app, it throws an error telling me I am not connected to the "SONOS" network.Here is what I have already tried to fix it: Factory reset the speaker Deleted, reinstalled, and updated the S1 app to the latest version Tried using a different iPhone Ignored my regular home Wi-Fi network on my phone so it wouldn't auto-reconnect

 When I load an Amazon Music Unlimited playlist I created that has 498 tracks, why are a different amount of tracks loaded when using two different apps?  When I use Sonos S2, 400 of 498 tracks are loaded.  When I use SonoPhone all 498 tracks are loaded. If I load the 498 track playlist using SonoPhone the queue on Sonos S2 shows all 498 tracks.  Weird!  

Hello,I cannot find a way to set shuffle for Alarms for youtube music playlist. please help. 

I am new to Sonos and want to adjust the sound characteristics of my Roam 2. I can’t seem to find it. - Paul

I’m not sure if I can do anything about this strange behavior in some settings or if it’s a bug. It’s present on both iPhone and iPad. If I’m in player mode like shown on left picture and want to go somewhere else the first time I press an icon, it doesn’t change to that mode but some previous mode. I’m pretty sure it did not work like this a couple of updates ago. Not sure when it changed.On iPad it’s even worse because the controls jump from bottom to top when going from player mode in the same way as shown in the pictures. Seems like a minor bug to fix to me. If it’s not some obscure setting I haven’t found. 

 Is there an option in the app to change a single tap to play to a double tap to play?  Too often when I’m fiddling around in the queue my finger starts a track when my intent was to scroll up or down a bit.  If I could choose Double Tap to play that would not happen while scrolling.

Questions from a white-haired old granny who’s not great on technical jargon.I’ve had a Sonos system in my house for some years: S1 controller, 2 Play3 speakers and a sound bar, plus a Connect box linked to a Denon CD player and speakers. Accessed via a Mac mini (running Tahoe 26.3.1) and the Sonos app on an iPad and iPhone.For some months I have not been able to access my music library either on Mac mini or portable devices. I gather this problem has been raised before but I haven’t seen an answer.Questions:I gather I can upgrade to Sonos S2 – but will the Denon no longer fit?Do I have to replace the speakers? If this is the case I think it’s a very poor do.I have a Synology NAS drive – I’ve seen comments about using this but don’t understand where it fits in.

I’m using the Sonos S1 with 2 x Play:5 in a stereo pair for the last 6-7 years or more.  I usually play the Radio Paradise stream direct from the RP service and NOT through TuneIn.  Right now, I’m only able to get 10 songs with no way to increase this limit.   Has anyone else noticed a limit on the queue size that will play from such a service? 

I absolutely hate how the volume control on the app is set up, the mute button is so close to the slider and makes it near impossible to lower the volume below a certain level without accidentally hitting the mute button. And don’t tell me you can use the slider to move down lower, it’s so sensitive you can have the volume all over the place until you fluke the level required. A simple fix would be to leave a wider gap between the end of the volume line and the mute button to avoid unnecessary taps.PS - 1st world problem 😊

The app seems to be getting progressively worse. I’ve now got the following issues. Alarm didn’t go off today Tried and failed to play music to the relevant speaker  if trying to interact with app, I need to close and restart as many as 4 times before it properly loads Can’t play music to several speakers  Almost impossible to play everywhere - always fails  My WiFi is good around the house is there an update coming any time soon to fix all of this? Terrible experience for a system so dependent on the app, especially if you have lots of devices.  Graeme 

Hi. Is anyone else experiencing dropouts, skips, etc with Apple Music since Apple Music moved to Lossless? Before Lossless was introduced, I never had these issues. I have tried Amazon HD and Quboz in the past - both high-res services - and experienced the same behavior. Eventually my system will realize it’s not working and then downgrade back to non-Lossless music, but then it will try again 5 songs or so later. We really need a toggle in the app to downgrade to non-Lossless streaming for the systems that can’t handle it.

I have been unable to use my old S1 for a couple of years. Trying again, but no settings icon on the app. I’m trying to check wi fi etc but without settings I can’t do. I have an up to date iPhone 12

"We found an update. Let's get Sonos runnning on the latest software." I click Update."The Sonos controller installer failed to download. Your controller did not update successfully. Please try updating one more time..."So it sees that there's an update but it can't download it. Using Sonos Controlller for PC 11.15, Sonos OS is S1. Operating system is Win10 Pro. I have two speakers, both Play Ones.I shut down my PC, rebooted my router, turned on my PC, plugged a play1 into an open ethernet cable, opened the Sonos S1 Controller program on my PC, it saw there was an update, I clicked Update and I still get the same “The Sonos controller installer failed to download” error message. Please advise.  

Ive tried adding bbc sounds to my system. But it doesn't even show on the app as a service i can add. I've added my address to the account to let it know im in the UK. Can someone give me a step by step guide ideally with screen grabs cos im completely stuck. I must be missing something.

On Android the alarm using the number keypad isn't staying open to set the timeSo is now useless.

How come there is no Accuradio album art on the Sonos app?  It shows on the Windows controller so I know the artwork exists.Any ideas?John 

It’s like traveling backwards…...now, once again, getting “access denied” errors whenever I try to play from my server.  I thought we were done with this.  I can’t believe I, once again, have a useless system.  This is such hot garbage.Moderator Note: Modified in accordance with the Community Code of Conduct.