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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,065 Topics
  • 55,205 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8065 Topics
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joelinhoContributor I
asked in Controllers and Music services
Unable to clear the queue when created by 3rd party apps

If I e.g. select a Spotify playlist from within the Sonos app, the resulting queue will be editable. I.e., I will be able to clear it or move things around.But if I start the same playlist from e.g. the Spotify application on my computer, the queue will just show one item saying “Spotify” and information about the current song that is playing. There is no way to edit the queue.When music is started in this way, I understand that I might not be able to do more advanced queue edits, but I am surprised that I cannot even clear the queue?

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MoPac
3 hours ago
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DarrahleContributor I
asked in Controllers and Music services
Music Library

I followed the instructions for the 913 error and share my music folder in my OneDrive. I added it to my Music Library and I updated the music library. My Playlists are showing and playing. When I go to Music Library, there is nothing - nothing showing under artists, nothing showing under albums. This is so damn frustrating.

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3 hours ago
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KenHowellContributor I
posted in Controllers and Music services
sonos STILL doesn’t work

The latest “update” (or one of the many in the past three months my system has been idle out of utter frustration) doesn’t work.  It recognizes Apple Music, allows me to scroll to and select the desired album, and when I select play, I get a spinning wheel of death.  Then it wants me to connect to  a Play 1….which I don’t and have never had.  Where is that class action lawsuit? 

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4 hours ago
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Rex BlockAvid Contributor I
asked in Controllers and Music services
Cannot complete music library build

 I’ve spent several days trying to build a music library, and this message keeps popping up. “Algol” is the name of the server and “all” is the share. All checks out well on the host side. This message occurs 5-10-15 minutes into the Library refresh. I’ve been able to get most of the library built by starting with a small number of files in the share, refreshing the library, adding more, refresh, repeat. Having smaller updates seems to suit Sonos better. But now that the library has grown to 38,000 or so files, I can’t get any further. I suspect what is happening is that Sonos is timing out on reading the share folders and building its database. It interprets a timeout as the share going away -- unpowered, changed path, whatever, none of which is definitely not the case. I don’t have reason to suspect the environment. The music host is wired to the main household router via Ethernet. It’s running macOS Big Sur (older 2013 model). For that part of the library already built, I can play t

496
Stanley_4
4 hours ago
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stankromeContributor I
asked in Controllers and Music services
Playing KPIG

I have been a KPIG listener for 15-20 years. Many know that KPIG was one of the very first streaming radio stations out of Santa Cruz.I have been a Sonos owner for 10 years. KPIG has always been wonderful. However, listening to KPIG is a challenge with the new updated Sonos App, combined with TuneIn radio requiring a subscription fee to listen to KPIG has made it difficult to listen to KPIG via Sonos. As it is at this moment, I have: Sonos on my MacBook with Sonos player v 16.4.2 And have the updated TuneIn Player on my MacBook. YES I can play KPIG from my computer. However I cannot initiate KPIG from my iPhone Sonos App. This is the Black Sonos App. It shows up in my favorites on my iPhone but I have to initiate it from the MacBook. I cannot initiate it from the iPhone. Please advise

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6 hours ago
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GatchamanContributor II
posted in Controllers and Music services
Deezer search issues

Upgraded to the latest version. Figured it couldn’t get any worse. I was wrong. Anyone else having issues with Deezer?I can navigate Deezer see my playlists, favourites etc. that’s all goodi can also see recent music played and searched for prior to the update and play that no problemwhat I can’t do is search Deezer. When I try and search for music I get results from other services but Deezer has a red exclamation mark next to it. When I click on this I get the message “An error occurred with Deezer. Try again later”I know it’s not my credentials or anything like that as I can still browse and play things from Deezer as explained above. The issue only occurs when I try and search new musicI’ve reauthorized the account but that made no difference. So if I want to listen to music now I need to use the Deezer app. Favourite the song or add music to a playlist just so I can then find it on the Sonos app. 

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Corry P
6 hours ago
J
joelinhoContributor I
asked in Controllers and Music services
Discrepancy between search results in the Sonos app and 3rd party app

I don’t get the same results in the Sonos app when searching Storytel compared to the same search in the native Storytel app. I have also seen similar results with Spotify. Something can be found in the native music service app, but not when searching for the same thing through the Sonos app.E.g. I searched for an author in the Storytel app. I got 59 results. Searching for the same author in the Sonos app just gave me 38 results.I can of course “cast” from the native app to my Sonos system and start playing it that way. But the queue functionality is very limited when doing it this way and it is not possible to queue multiple things in this manner.

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jgatie
6 hours ago
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Yann974Contributor I
posted in Controllers and Music services
apple musique pas disponible dans ma région

Bonjour, Apple musique n’est pas disponible pour ma région, puis-je passer par un vpn ? Moderator edit:Google Translate-Hello, Apple music is not available for my region, can I use a VPN?

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Y
7 hours ago
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prezzoContributor II
asked in Controllers and Music services
Arduino to Sonos

I have a converted wall box turned into a juke box with an Arduino it has a USB-C audio out..What is the best way to connect to my Sonos system..I have a Old ZP90 but then would have to revert the system to Sonos 1 versionIs it possible to use USB-C to ethernet and link it that way any advice is appreciated 

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Stanley_4
8 hours ago
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EverOptimisticContributor I
asked in Controllers and Music services
Android app does not display music library album art

Hi, my first post and previous threads on this topic were either old or had comments turned off so here goes.  Although working well, none of my collections album art shows on the Android app.  The build is 80.11.33 and previous posts/comments seem to infer that rolling back to a previous version would solve the issue.  So my question is: has anyone solved the issue or is reverting to a previous build the answer?  I suppose if the answer is yes then the remaining question is how is this achieved?   

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9 hours ago
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bjw10Enthusiast I
asked in Controllers and Music services
Latest version of S1 Controller

Hi,Does anyone know the latest version of the Mac/OS S1 Controller.  I am currently running 11.14 Build 572150280 and am being encouraged to update to a download version called Sonos_57.22-59130.dmg.I can find no release notes nor any info on this update on the Sonos website or the App Store.  I have been running S1 for some time, having managed to downgrade from S2 a while back.  The system has been running fine since that time and has never been updated, but is is recently prone to dropouts of several seconds duration every 15 minutes or so.  Reset of my entire Sonos setup and Wifi mesh system has not improved the situation.Grateful for any info on the latest S1 update.  Wild horses couldn’t drag me back to S2!Thanks in advance.

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10 hours ago
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Rex BlockAvid Contributor I
asked in Controllers and Music services
Imported Playlists - Some load ok; others say "Unable to browse music"

I create playlists separately and dump them all in a folder that is indexed by the Sonos music indexer. These are simple .m3u files in their own directory with a full pathname. Some of the playlists load and play fine. For others, the player spins a bit before it gives up with “Unable to browse music.” It is therefore not a problem with how the playlists are formatted. I know for a fact that songs in the “unable to browse” playlists are in fact correctly indexed in Sonos; I can play them if I navigate to the relevant folder, and can find them by artist. It is therefore not a problem with access to the files. So why are some playlists ok and others not?Environment: Desktop - macOS Monterey; App - Sonos Controller vers. 16.4.2 (up to date, as per check for updates); build 81158074.NB - There is a thread that addresses “Unable to browse music” but it’s several months old and it seems to be resolved.   

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10 hours ago
SirDigitalKnight
SirDigitalKnightAvid Contributor I
posted in Controllers and Music services
Latest version of S1 firmware

I was hoping after todays firmware update that the S1 app on Android would no longer prompt me or give me the option to turn of said prompt to downgrade to S2 version. Please Sonos, update the app so I can shut this off in settings! Thank you! 😥 

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SirDigitalKnight
11 hours ago
orangekevin
orangekevinContributor I
asked in Controllers and Music services
Music folder queue - fewer songs in queue than in folder

I have a MacbookAir on my network upon which is a folder of 4692 songs.  I have added it to my music library, but when shuffled, only 1907 songs appear in the queue.  No amount of tweaking seems to change this situation. I just want all the songs to play in random order.  Is there some other way to achieve this?

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orangekevin
11 hours ago
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orzelContributor I
asked in Controllers and Music services
Music library compilation issues and Alphabetical indexing

I keep getting conflicting messages and stories with the following issue. On my music share some albums (they are compilation or what the system defines as that) show up in strange ways :For example:Album x with tracks 1-10 will show up 10 times with one track in each album.  Or it will show up 10 times with more than one track in random order. Or it will show up blankAnother thing that is not mentioned by Sonos is whether they will put back alphabetical indexation. With 2000 albums, it’s virtually impossible to browse otherwise.Non of these issues are mentioned on any of the information that Sonos give out about updates, present and forthcoming. Sonos support up top tier 2 sometimes say it is an issue sometimes not. So I would like to know if this is being looked into and something might be done. I use the system to play my music and with these problems it is virtually unusable.

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12 hours ago
1
133133Enthusiast I
asked in Controllers and Music services
S1 music library only playing through some zones

I was renting a couple of years  between houses with most of my kit in store but I kept out 2x Play1 and 1x Play3. Been in the new place since April and getting the rest of my S1 system to setup - 2x ZP100, 2x ZP80, 1x Connect Amp.It seems only the Play1s & 3 can access my music library on Synology 416slim NAS. The others will play if I link them with one of the Plays. Tried deleting and adding the library again.I was aware of various threads on the Synology re SMB and had downgraded to SMB1 in the past but not working again. Saw this thread about making firmware edits on Synology  and really don’t want to go there - really ought not to need to go there - and I see some people saying it has reverted or no longer works! Sure I could probably plough through and see if it works but it kind of defeats the purpose of a supposed CONSUMER system.I only really need 4z zones - do I ditch this **** and go buy some Wiim or similar or am I just gonna encounter different problems?

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Corry P
12 hours ago
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mcl80Contributor I
asked in Controllers and Music services
[bug] Pocket Casts: can't add episode from "Podcasts" but working from "New Releases" from

Hi,My system is updated to the latest available version.I'm using the latest Android app 80.12.04-release+20241114.cfc873c. My system language is set to French.I'm using Pocket Casts as a service to listen to podcast episodes.I can add episodes to the list from the “New Releases” section, but it fails from the “Podcasts” one.It's working using the app on Windows. Screenshots:My list of podcasts in the Podcasts section:Selecting a podcast:(You can see there is a problem too with the date of every episode on this screen. It's the same with my other podcasts' list of episodes. “1 janv. 10000000000” is “January 1st, 10000000000” = 10000000000-01-01.)The context menu for the latest episode (first in the list), via a long press:Adding to the end of the current playlist:It fails:(Translation of the message in the grey background: “Impossible to add to list”) The same process for the “New Releases” section:(The message is now “Added to the list”). It's not a problem of messages, it really succ

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Corry P
13 hours ago
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ItssobadContributor I
posted in Controllers and Music services
Repeat… gone. vanished.

What happened you guys? My repeat button is gone. I am trying to play from ‘music library.’ I am on iOS build 80.09.09 which was released in the last few days with the only notes being ‘fixed bugs.’

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Airgetlam
18 hours ago
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bignicknicknick
posted in Controllers and Music services
Trueplay - Surround Distance Isn’t Accurate

My left surround is 2 feet away and my right is more than 10 feet away.  After doing Trueplay, both surrounds show more than 10 feet away.  Any idea why the surround distance isn’t accurate when doing Trueplay tuning on iPhone?

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20 hours ago
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M1kelContributor I
asked in Controllers and Music services
sonos app

When I select my music and artists, it won't display them all. Only goes up to start of "S".Mike

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1 day ago
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ProDrivenContributor I
asked in Controllers and Music services
Computer's Firewall Setting has Changed

I recently added a Google Nest WiFi Pro mesh system to my house.   Immediately after doing so the Sonos app on my Apple MacBook Air (2022 model) started saying:“Your computer’s firewall setting has changed.   Your Sonos controller can no longer connect to your Sonos system.”The thing is, my phone app still works just fine.   I can play music on multiple speakers all over the house just like normal.  So it doesn’t seem to be an issue with the mesh network - rather something with the MacBook app vs. the iPhone app.   Any ideas for a fix?   It sure is nice to flip through songs from my laptop while working vs. reaching in my pocket for the phone every time. Thanks!

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Ken_Griffiths
1 day ago
R
Rip TornContributor I
posted in Controllers and Music services
New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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Bob235178
1 day ago
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gmarmanContributor I
asked in Controllers and Music services
“Something went wrong. Try again.” for almost everything.

I get the message “Something went wrong.  Try again.”  for almost everything I do.  I mostly use “Favorites” and”Recently played” from the Sonos Home Screen but neither work at all since the uograde app.  Any time I try to play a selection in either of these sections I get the message “Something went wrong.  Try again.” Furthermore, Recently played previously listed the most recent Recently played selection but now presents in some other order so I have to look for the last Most recently played which, once I find it, does not play anyway and results in “Something went wrong.  Try again.”! My workaround is to go into music services and find what I want to play an play it from there.  Which defeats the purpose of having a Favorites and Recently played option!  It’s like having an old car stereo with buttons to save your station that only save the frequency but you must manually tune to that frequency each time.its bad enough to have all my Favorites and Recentjy played showing up but nev

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1 day ago
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everfrustratedContributor I
asked in Controllers and Music services
Apple Music Playlists Won't Import (Smart PLs and Not)

Sonos cannot find my Apple playlists, “Smart” or otherwise.  This has been going on for some time, and I had hope that Sonos would - based on all of the months of comment posted here - come up with a fix.  Not being able to access the playlists essentially makes the speakers useless for me. My library transfers and updates just fine, and I am not getting any more error messages. I just do not have any playlists transferring.Has anyone found a solution for this in 2024? I have tried several things listed on this site to no avail, and clearly I am not alone.I spent several hours over the past month seeking answers online and then finally an hour tonight with Sonos “Help”, much of which was waiting on hold. The latter resulted in nothing other than me being told that I needed to 1) contact Apple; 2) try some suggestions for security settings updates sent in an e-mail (all of which I had already tried, based on suggestions from users on this site), and 3) call Sonos back as needed. (_ _)Fo

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1 day ago
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StefgContributor I
asked in Controllers and Music services
Starting a Radio on Deezer has stopped working

I like to play albums and when I like a particular song I used to Start Radio so that I can discover new songs that are similar to the one I was playing.This was working well until recently.Here's the behaviour. Song is playing on all or any of my speakers (one, port, roam)I click on ... On the bottom right (latest app version on Samsung S22)Under Deezer I select Start RadioThe current song is interrupted and a new song title is displayed, it plays for 5" but no sound is played. Then another song title is displayed and the same thing happens.The app scrolls through different songs starting them but not playing anything. 

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1 day ago
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