Controllers and Music services

Hello all, I hope someone can help me.I noticed the other day that a few albums in my library had suddenly split into multiple albums. At first I thought there may have been an update that had changed the way certain albums were tagged. I did some rudimentary checks on the album tags (I use Tag & Rename) but couldn't see any issues. However on further examination I noticed that the multiple of the albums had the same track in them see images below.Multiple of one album.Only one track (The same track) showing in both albumsYou can see that a look into the folder for this album shows 11 tracks. View into the folder for albumDoing a re-scan of the library does not fix the issue. But I have found that by adding a new album to my library fixes the issue after a re-scan. However I have noticed that adding a new album can correct one problem but then suddenly another suddenly is inflicted with the same issue.So I am very confused as why adding one album can suddenly cause this issue with

It’s been a while since I’ve heard anything about progress towards resolving the Compilation Albums Issue in Local Music Libraries.I believe this is the current state of things:Sonos does not recognize the “Compilation Album” tag. Sonos does recognize albums tagged with Album Artist as “Various Artists” -- this is good. HOWEVER, Albums not tagged with “Various Artists” show up with as unique Albums for every Contributing Artist.  Example:  Suppose we had Billboard Greatest Hits 1986.  This would show up as 10 separate albums … one for Bangles, one for Huey Lewis, one for Mr. Mister, etc. Albums that are tagged with “Various Artists” fix this, but the Contributing Artists are invisible.  This means that if I look in the Artists list, I do not see Bangles, Huey Lewis, or Mr. Mister … it appears that I have no music from them, though clearly I do.  They show up when I search for them, but do not show up in the index. Older versions of the app, as well as the web app, included options to

ios app, changing volume or room assignments. hit apply and it reverts to where it was (imagine its way too loud and your wife is yelling turn it down). then the little circle spins and you cant turn it down. or off. its been years since they broke what was once a virtually bulletproof app. sonos will be primarily remembered as a case study of how poor management can utterly destroy a successful company.  

I am trying to set up my playbar and use the IR to use with my new TV and remote.  When I try to connect with the app, the app does not let me log in.  It get stuck in the endless loop.  I have reset the playbar, I have reset the router, I have installed and uninstalled the app, I’m using android.  Is there any way to do this?  I have read and researched but none of the suggestions are working for me.  Any help is appreciated

Since the update to macOS Tahoe I have been unable to connect to the Mac Sonos app. I have re-installed the app but that has made no difference. I spoke with an agent on  Sonos chat and he said as the update had only just happened that might be the reason. I thought that’s why Apple released beta versions  so cos could sort out any problems prior to the general release. It’s working fine on my iphone that was updated at the same time

I cannot connect to my Sonos devices using the Tidal app (neither Android nor Apple). It briefly connects but then disconnects. Any idea what to do?

Hello, I have this problem...I have a Tidal account connected to the Sonos app (android + ios), but my playlists that I created in Tidal are no longer showing.What could be the problem?Everything is showing, only the playlists are not loading....the info appears: something went wrong...I cleared the cache in the apps and re-authorized the Tidal account...but to no avail, the playlists are still not showing.Thanks for the reply.P.

This issue is limited to the live Apple Music radio stations - Apple Music 1, Club, Chill, etc. I haven't been able to get them to play for a few weeks now. They used to work fine.The track ID comes through as “unknown content” and nothing plays. Sometimes I get an error saying that it is not encoded properly, but not always.  Today when I tested, Apple Music 1 played through one of my Play 5s, but not through any other speaker, while the app filled with error message pop ups. The other stations refused to play at all.  Is this a known issue? 

Just purchased a pair of Sonos Era 100's and I have a Brennan B2. The idea to transfer my cd collection to the B2 and use the Sonos speakers wirelessly to listen to my collection. Quite honestly I cannot get both the Sonos and Brennan apps to work as they should. Yes, all is on the same network but the music library will not transfer from windows to the Sonos. The wifi keeps dropping out on the Sonos and for some reason the Sonos app will only play one song at at time. I am wondering if I have made an expensive mistake.

I own a restaurant and use Sonos in tandem with Tidal. For the last 8 months since we’ve been open, the playlists I have built in Tidal have been the only way we have music playing in-house. Out of the blue, when we go to those same playlists, nothing shows up, and the drop down says that “Something went wrong”.I’ve re-authorized tidal in Sonos, along with all the other recos available. Please help.

I went to add a new speaker to my Sonos app today, this tells me I need to update the appThe new app update on iOS is only available to iOS 17 and above which my iPhone X doesn't supportI just bought an era100 and cannot add it to the app because the app is forcing an update to allow me to add a speaker - the not now button simply cancels the add speaker option.this is absolute bull, so now Sonos require me to get a new phone to add a speaker to their app? im sure I'm not the only person affected but probably one of the first since most won't notice in day to day use right now, but this is bull

Sonos MoveYTM playing, music stops, I look in app, its still playing (seconds advancing).  I try and control the music, skip track, anything, eventually I get an error, then the Move drops off the app, then comes back again with a blank playlist.Zero pings dropped to the Move at network layer.Happened for the past couple weeks, rebooted etc, happens randomly, and seeminly only on the Move but then again I only really use that speaker consitently so not certain its isolated.  Same with YTM, not certain its related, but I have a feeling it is.Diag: ******** Moderator Note: Recorded and removed diagnostic number. Modified in accordance with the Community Code of Conduct.

Hi, Do you know if Sonos will support Qobuz Connect ? The Qobuz app has some features that the Sonos  app does not… Thanks.

I have been receiving the error message below in the Sonos app for the last few weeks whenever I try to listent to the CBC content provider through the Sonos app. 

HiI have been trying to add Amazon music to my sonos, but Amazons message is that it has sent an OTP code to my email and I don’t receive it, the email that they sent it is a good one, I have tried and tried again and again, their is no choice availlable to send it by text, Can someone help me.Thanks 

If I clear my Recently Played entries (to avoid issues with old data) and play something from my Favorites, an Amazon Station, it plays with no problem. If I then try to play it from the Recently Played list it fails.Add this to my earlier topic on Recently Played issues / desires.https://en.community.sonos.com/controllers-and-music-services-228995/feature-request-remove-recently-played-entries-6930500 

I’m having real connection issues with my Sonos System. This weekend went to use it and only had my Move speaker connected to my app. All my other speakers we showing ‘Not Connected’ in the Settings page.I had restarted to reboot each individual speaker, doing a reset and then adding it to the system. After adding a couple of speakers, suddenly everything was working. They all appeared under my app.Lasted for about 5 minutes and now they have disappeared again apart from my Move speaker and showing ‘Not Connected’.Have rebooted my router and no joy. I have a Deco mesh system but have removed my Sonos Boost a few months back as it was my understanding that a Boost was not required. Has been working fine until recently.Any suggestions? Is there an update that has thrown the system?Thanks

I struggle with the size of the pin head buttons on the volume sliders.  This is a replica of an earlier thread 9 months ago that has not been actioned.  As this seems to be such a simple change, I am submitting a fresh new request in the hope to express further interest in this update.  Thanks.

I have updated SONOS, TIDAL, rebooted my router, uninstalled and reinstalled both, and still no solution. I have not re-authorized TIDAL because that selection isn’t available on my app. I am really close to closing my account and going elsewhere, especially when there is no human customer support.Any suggestions? Note, the Windows desktop app works fine. TIA. 

Pocket Casts not showing any podcasts and when I try a reauthorize it says check the internet connection.  There’s a Reddit thread with several reporting the same issue. 

Is there a quicker way for the app (android or PC) to speedy up the scanning of a music library on a NAS on my home network, or are there any plans for Sonos to change the way to access this content?I have a reasonably large music collection (nearly 60,000 tracks over 4,000+ folders), if I push new audio up to the NAS, I need the app to rescan the content before I can play it.  About 20 minutes each time (if I’m lucky).  Isn’t is about time this element of the app is rewritten so it works more like a File Explorer/My Files type of program?  You just upload, drill down to the content and it’s visible instantly?  (And yes, I do know you can set the Music Library to update overnight.)It’s 2025.  It’s bonkers having to do this nonsense.

So frustrated with SONOS.  Loved it when I purchased when two Play 5 speakers and bridge in 2011. Great sound. Rock solid App.  Then a couple of years ago, purchased the new generation Five’s. But there is no bridge. The sound is great. However the APP is terrible. Not user friendly.  Not stable. Too many times I can’t play anything. This would be embarrassing if I have company. I thought they were working on a better app but obviously not getting anywhere. I still have one of my old speakers with the old APP. Works rock solid. They keep sending me emails about purchasing new products. No way! Moderator edit: Changed “Play:5” to Five for accuracy

I’m having issues whereby nothing in the Sonos Pocketcast plugin is syncing too or from my Pocketcast app / account. I see this was a problem previously but threads have been closed for comment, but a quick search of the internet shows this is still a problem for other users also. Is there a solution?

Hello, not only is Tidal not working....but MyTuner Radio is not working anymore...