Amazon Prime not working

  • 7 December 2020
  • 3 replies
  • 120 views

Amazon Prime (not Premium) music has just been added to my Sonos. Whenever I select anything to play within the Sonos app I get the message

 

“ Go Unlimited. Listen to this music and tens of millions more....”

 

Following this link takes me to a Premium purchase page. I just want my regular Prime music to work

I have tried removing and re-adding the service three times now

 

Thx


This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Userlevel 5
Badge +14

Hi @Brittex.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

You can check this link Amazon Music and Sonos

If you need help with any other information, please be sure to let us know.

 

Thanks Mark

I have already been to that page and followed the instructions - not working

Userlevel 5
Badge +14

Hi @Brittex.

Welcome, thank you for reaching back to Sonos Community.

I suggest contacting Amazon support since the message notification is coming from Amazon music.

If you need help with any other information, please be sure to let us know.