Question

Play:1 changing source

  • 14 December 2020
  • 1 reply
  • 44 views

My Play:1 keeps switching to TuneIn randomly. I have two Play:1 and a Play:3 but it only affects one of the Play:1’s


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1 reply

I can’t even think of a possible reason for this. At all. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.