Every now and then, SONOS app Sveriges Radio (P4) plays content with several hours delay. It can also start replaying segments from hours ago. Or loop.
If I stop, and hit play again, it normally starts broadcasting in real time. Then, after a couple if days, or weeks even it happens again.
Anyone else experienced this? Any clue why this happens?
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Hi
I’m sorry to hear you’re having issues with Sveriges Radio on your Sonos system.
I’ve had a look around and can’t see anything on our end about a specific issue with this service. What I’d recommend would be to reauthorize this service in the Sonos app by heading to Account → Content Services → Sveriges Radio → Primary Account → Reauthorize Account. If you can’t reauthorize, you can instead remove the service then re-add it to do the same, by heading to Account → Content Services → Sveriges Radio → Remove Service.
If this doesn’t resolve the issue, I would recommend submitting a diagnostics within ten minutes of the issue occurring, then reaching out to our support team for further troubleshooting assistance.
I hope this helps!
Awesome. I’ll try this. Otherwise; awesome products. Happy holidays!
We have the exact same problem on our Sonos with the SR radio app playing several hours delayed radio. How can we solve this?
Hi
I’m sorry to hear you’re having issues with Sveriges Radio on your Sonos system.
I’ve had a look around and can’t see anything on our end about a specific issue with this service. What I’d recommend would be to reauthorize this service in the Sonos app by heading to Account → Content Services → Sveriges Radio → Primary Account → Reauthorize Account. If you can’t reauthorize, you can instead remove the service then re-add it to do the same, by heading to Account → Content Services → Sveriges Radio → Remove Service.
If this doesn’t resolve the issue, I would recommend submitting a diagnostics within ten minutes of the issue occurring, then reaching out to our support team for further troubleshooting assistance.
I hope this helps!
Have you treed this?
Hi
I’m sorry to hear you’re having issues with Sveriges Radio on your Sonos system.
I’ve had a look around and can’t see anything on our end about a specific issue with this service. What I’d recommend would be to reauthorize this service in the Sonos app by heading to Account → Content Services → Sveriges Radio → Primary Account → Reauthorize Account. If you can’t reauthorize, you can instead remove the service then re-add it to do the same, by heading to Account → Content Services → Sveriges Radio → Remove Service.
If this doesn’t resolve the issue, I would recommend submitting a diagnostics within ten minutes of the issue occurring, then reaching out to our support team for further troubleshooting assistance.
I hope this helps!
Have you treed this?
Yes, I tried remove the service completley and re-added the SR app. But still its loosing the track of the live feed, and jumps back playing 2-3 hours delayed radio. I wasn't able to re-authorize, since the app is "user" free.
So, what did they say when you submitted the diagnostic, and called in?
My issue just re-occurred; 3hr delayed broadcast using Sveriges Radio P4.
Diagnostic report number ***********.
Happy New Year
Moderator edit: recorded and removed diagnostic number
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