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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9186 Topics
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RaosContributor I
asked in Controllers and Music services
Sonos app on iphone

I can no longer add songs to my Sonos playlists, nor create new ones. This happened when Sonos updated their app and still hasn’t been rectified. For the amount I’ve spent on Sonos speakers this is a disgrace. There is no reason why Sonos could not have fixed this problem. The app update should not have been released until Sonos had tested it to ensure playlists could be used correctly on all platforms. When will this be fixed?

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PearlMikeJamAvid Contributor I
asked in Controllers and Music services
How to add playlist larger than 100 songs from music library on Android?

I have searched and seen similar topics.  Most relate to Amazon Music.  I do not have any issues playing a Spotify playlist of more than 100 songs.  If I select a playlist in my Music Library, any of the ways to get music into the queue results in 100 songs.I have tried the workarounds to empty the queue, add one song and then select Play Next for the entire playlist.  That does not work.  Nor does any of the selections to add or play the playlist in the queue.  All result in an error and/or just the first 100 songs being added.I can scroll to the end of my playlist.  The only way to play a song outside of the top 100 is to only add that song to the playlist.  If I select any song beyond the top 100, it will play the 100th song.FWIW, I have my playlists in 2 formats, iTunes and m3u.  Both behave the same.  I get the same behavior on all devices.  I currently only have Android devices, all running the latest available app in the Google Play Store, version 80.17.09…How can I play larger

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J123456Avid Contributor I
posted in Controllers and Music services
Trueplay tuning technique

What's the right way to do this, the app asks me to watch a demonstration video but the way the woman, does it doesnt match what this guys doing. At 1 point he's even got the mic pointing towards the floor :/ 

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PAVAContributor I
posted in Controllers and Music services
new sonos 2 app streaming

Hi guys today I payed $22.99 for lifetime purchase on streaming music no adds etc etc and it’s nothing but terrible not user friendly how can I get my money back very disappointed from Sonos 

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SamuskaContributor I
asked in Controllers and Music services
Radioapp Australia vanished

Where has the content service Radioapp gone? It is no longer available since i upgraded to the new app.

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HelterSkelterEnthusiast II
asked in Controllers and Music services
Spotify connect with gen 1 speakers, play:3 and play:5

Can I use Spotify connect with Play:3 and Play:5 generation 1 ?The reason I want to use Spotify connect, rather than just the Sonos app, is the iPhone will be in Spotify offline mode (and hence playing playlists previously downloaded), purely to save data.It’s being used in a garage with no PC, or broadband, but there is a 4G router (with limited monthly data). I tend to listen to the same playlists, so it’d be daft to use data for no reason.I tried it today, and none of the speakers showed up in Spotify connect, though the same iPhone works fine on my home Sonos set-up which is multiple Move:1 Gen 1, and an Amp Gen 1. Sonos app working fine in the garage set-up, with Spotify account, but data use too high as mentioned.It’s a new iPhone set-up (recently reset), with a fresh install of Sonos S1 and Spotify.cheers 

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OddlysterContributor I
posted in Controllers and Music services
Apple Music not playing in the app

Having the same problem as other posters. I cannot play anything from my Apple Music collection through the app. It buffers endlessly or does not respond at all.  But I can stream via airplay to my One SLs, sub and arc. Other sources work fine through the app - Sound cloud, Sonos radio, Spotify, etc.  This problem arose some time in the last 6-8 weeks because that was the last time I used the system and it worked fine then. 

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serbanAvid Contributor I
posted in Controllers and Music services
"Edit queue" and "Play next" & "Add to End of Queue" for folders in Media Library: STILL NOT WORKING.

Updated today to 80.15.01 Android + the latest update on the SONOS Beam Controller.I have my Music Library on a DLNA server (Twonky) in my local LAN.I still encounter queue-related issues:browse to Music Library → Albums: I can, indeed add an entire Album to the currently playing queue browse to Music Library → Folders: I cannot add a folder to the currently playing queue (exactly like in my other post where I reported this) browse to Music Library → Imported Playlists (where I see the .m3u files that I have in my library) go to one playlist, hit play: it works fine go to another playlist, go to context menu, hit Add to End of Queue: I get an error message: “Unable to add to queue” I stopped here, for now that’s all the free QA work that I’m willing to provide to SONOS. As I previously said, I’ll keep using the SONOS Beam to listen to TuneIn Radio, Spotify Podcasts and personal Music Library. It does it’s job, headache is manageable, especially considering that since it’s a single pro

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rmatsContributor I
asked in Controllers and Music services
iTunes Playlist - says Unable to Play song

Have iTunes library on NAS - can access and play songs by Songs, Artist, Album, etc. but Playlist does not work.  I see all Playlists and songs within in but when I try to play, I get message that says “unable to play song as share on NAS does not exist”.   Again, I can play songs by individual songs, albums, artist, genre but when trying to play songs in a playlist, get error message.

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EditorEnthusiast II
posted in Controllers and Music services
will saving a playlist from the queue be coming back?

By far the most useful way I found to create a playlist was to build the songs in the queue, listen to them and shuffle the order until I was satisfied  and then save the playlist. will this capability be returning?

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craigus111Contributor II
asked in Controllers and Music services
Queue not keeping up with playlist

The new app is taking shape nicely and I'd say its now functionally almost matching the old app (and of course it looks better and is 'modern'). But there are still some little gripes that I'd like to feedback to Sonos:1) When entering the queue it takes you back to the top instead of where the current song is being played. Gets very tedious when you have a long list. Would love to see an Apple Music style queue where tracks already played are hidden but you can always scroll back if you want to replay that song thats stuck in your head again....and again.... and again… 2) When I want to play 'My station' from apple music on the home screen it always fails (error). I have to go to services > apple music and play it from there every time. Could be widespread to all stations but I haven't tried. Another little annoyance.  3) Album art seems to drop in and out of existence. 4) Search. When searching it would be great to set a service as default so it gives me the full search of that se

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uint65_tContributor I
asked in Controllers and Music services
Spotify playlist doesn't go to next song

I can start Spotifyplaylists playback on livingroom speakers, but after one or two songs, it just stops playing the next song. When I then manually skip to the next song, it will play it and then stop again.I tried re-adding/reauthorizing Spotify service but this didn’t help. I also don’t think its a networking/router issue since it plays fine after manually going to the next track. 

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Gollings.rcContributor I
asked in Controllers and Music services
Local Library and imported playlists

All of a sudden I've noticed that I can't add playlists to the queue in the Android app.The app can see the tracks, but if I click on the play or shuffle icon it just spins away doing nothing.If I try to add or replace the queue with the tracks from the playlist i get an error message.If I click on the three dots next to.the track and select play, the track plays.One or two playlists with very a very small number of tracks seem to work as expected, but any substantial list won't work.Is this a known issue that's been broken in a recent app update. I have searched but can't see anything about playlists that recently. Thanks

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DeclanContributor I
posted in Controllers and Music services
New app takes 5 minutes to open

I am running an android phone and installed the new app last week. Ever since, it has been taking 5 minutes or more just to start the app. It is unusable. I have tried clearing cache and clearing all data then connecting it again, but still no difference. The old app loaded in seconds. Is anyone else finding this?

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kevmccloskContributor I
asked in Controllers and Music services
Apple Music Playlist Not Utilizing All Songs

I have an Apple Music playlist with approximately 1200 songs.  When I shuffle play the list on Sonos, it only utilizes the first 200’ish songs (alphabetically songs beginning with A-E).   How can I get Sonos to recognize and utilize the entire playlist?

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sowensContributor I
asked in Controllers and Music services
Advertising in the app

Is there a way to disable in-app advertising?  Every time I open the app, there is an add right in the middle of the screen.  This space should be utilized for my most commonly used features.  Can you please make the advertisements opt-in?  Or at least move them away from the most precious real estate in the application?  I promise you, they are having the opposite effect of making me want to buy more of your products. 

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MynaamContributor I
posted in Controllers and Music services
Sleep timer missing, again

I applied the latest update on April 9, 2025. The sleep timer is yet again missing. Moderator edit: Removed picture containing Sonos ID and no useful info.

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bignicknicknick
posted in Controllers and Music services
Trueplay - Surround Distance Isn’t Accurate

My left surround is 2 feet away and my right is more than 10 feet away.  After doing Trueplay, both surrounds show more than 10 feet away.  Any idea why the surround distance isn’t accurate when doing Trueplay tuning on iPhone?

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PearlMikeJamAvid Contributor I
posted in Controllers and Music services
WD MyCloud NAS Music Library

After having some issues with my music library playing playlists with more than 100 songs, I decided to delete it and add it back (before I discovered the playlist limit is a known issue).  It had been so long since I added the library, I had issues adding it back.I have discovered a couple issues.  First, I can only add the Public folder from the NAS.  I cannot just add the Public/Shared Music Folder.  Are subfolders supported?The other issue is the library is creating multiple of the same playlists.  I only have .m3u playlist files.  I suspect it is reading the playlists in the iTunes library.  I have backup copies of the library in other folders which would explain why there are several versions of the same playlist.I am curious if others have encountered these issues and if there are ways to correct.

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dorinlazarContributor I
asked in Controllers and Music services
RadioTunes / custom URL support in S2

When is it planned to add support for RadioTunes/DI or customURL in S2? I am not referring to TuneIn - I don’t want to use another service to use another service, I want to use, directly, the URLs that RadioTunes offers me, although a proper integration would be better.

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soullibContributor I
posted in Controllers and Music services
Playing music library on app (mobile, Windows, web) remains terrible

I have a somewhat large music library of about 40000 tracks on a networked drive. Since May 2024 I have struggled to play segments of this library, on shuffle, using any combination of apps available to me. I have mobile (Android), desktop (Windows) and web.I don’t think I need to go into the performance of the mobile app (updated to most recent version).The desktop app, which I have been using as a failsafe since the library fix last fall, is finicky and has decided it wants to do a continuous loop of asking to update the firmware although I am on the latest version. When I say yes to updating it tells me I am updated already. I have to exit and re-open multiple times to get it to (re-)work correctly (often while music has already started playing).The web app currently works the best of the three for basic music functioning (play, forward, back, volume, skipping) BUT then the queue is useless as it does not keep up with what is currently playing - there is no tracking of where you are

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Mutti
Mutti
posted in Controllers and Music services
Sonos Radio does not work

I know that the Sonos does not want to give any support for Tunein therefore I’ve decided to try with SonosRadio, for which I hope Sonos IS RESPONSABLE of the development.But the problem is always the same. I try to listen to italian Radio24 station, but when it tries to connect to the streem it says “welcome to tunein” 😶. after that silence and then the same loop “welcome to tunein”.To find the radio go to “sonos radio” > explore radio > by place > Europe > Italy > Lombardia > Milano > Radio 24The diagnostic nuber is: **********.BTW, if I connect with Tunein app or the radio24 app, connected to the same wifi as my sonos beam, the streams work without any problem.Moderator edit: recorded and removed diagnostics number, combined posts.

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HiimstupidContributor I
asked in Controllers and Music services
bluetooth connection to a samsung s 24 ultra

How do you hook your sonos beam bluetooth two a samsung s24  

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tyersContributor II
asked in Controllers and Music services
Sleep timers no longer available for Audible

I just updated to the latest app (80.18.27) and I’m no longer able to set a sleep timer when listening to content from Audible. The … button in the bottom right of the player screen is no longer showing. Listening to local library content, or other services (tested with BBC Sounds and Sonos Radio) the … button is shown on the player screen and it is possible to set a sleep timer.  

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NohjContributor I
asked in Controllers and Music services
Sonos Beam2 with Era 100x2 as surround sound - is there an easy way to switch from Wifi to bluetooth (& back) to play music from android phone

Just started with Sonos - took me hours to realise that Bluetooth stops on the ERA100’s when wifi was used to set up the surround sound system.  Surround sound is my main use of the system and I’m very happy with that, but on occasions would like to play music held on my android phone - so far my hours have fiddling & resetting have only given me one or the other.  Are there any simply ways to switch between surround sound from TV to music from the phone?

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