Controllers and Music services

My Spotify and TV systems are spotty at best throughout my home.  Some speakers show up in Sonos with a checkmark next to them, but don’t show a volume control.  I have an Eero Pro 7 mesh system, so it’s not my network strength.  Does anyone have any advice? Thank you. 

I recently got an Era 100 and I’m loving the sound quality, especially with Spotify lossless over Spotify Connect. But I’ve hit a frustrating usability issue that I think affects a lot of iPhone users.The Problem:When streaming via Spotify Connect (which gives me lossless audio), I can’t use my iPhone’s hardware volume buttons to control the speaker. I know this is because of Apple’s iOS restrictions - they only let volume buttons work for apps that play audio on the device itself, not “remote control” apps like the Sonos app.This means I’m constantly choosing between:    ∙    Bluetooth: Instant hardware button control, but compressed audio    ∙    Spotify Connect: Lossless quality, but no hardware volume buttonsProposed Solution:What if the Era 100 could use both connections simultaneously?    ∙    WiFi (Spotify Connect): Handles the audio stream (lossless quality)    ∙    Bluetooth (HID profile): Handles co

Advice would be appreciated please because some of my Apple Music library is not available on my Beam 2.

My client has 6 Pandora accounts. In 4 different states. Occasionally, one of them played the "someone else is listening to your music" and shuts down the Pandora. Nothing else in the planet is playing that account number. I've talked to Pandora and they are clueless. Does anyone have any ideas what's going on? Moderator Note: Modified in accordance with the Community Code of Conduct. 

Hello,Happy owner of several Sonos speakers I just bought a CD player, the FiiO DM13 BT, to be able to use again my old CDs.I succeeded to connect the player to my Move 2 or an Era 100 via BT but any sound from the speakers…Do you think I have to use the Sonos PORT with this CD player to be able to enjoy my CDs ?(I have a lot of them already ripped in my NAS but still have others...)TIA

Hi as per title - Is anyone having problem with Apple Music Recently Added? I'm getting Something went wrong. Try again.I normally use this ‘feature’ a lot I add new music in Apple Music app and then switch to Sonos to play it. I’ve been away a few days and just got back and I’m now getting this error. Everything else is OK. I tried removing and re adding service but same error. I’ve log the problem with Sonos support. Thanks

Recenty retired from working in IT for 35 Years and received a Sonos Arch and Sub about 4 years ago, Great sounding great hardware and sincerely appreciate the gift. Now lets discuss the applications lack of quality, confusing applications.The Android App should open all the sustem sound controls when first opened, nothing more is more important instead it looks like a hurricaine tore thru the application and scattered all the settings with little or no thought about where all should be. Windows App - Again while a little better it looks like they thru it in a blender and someone turned it on low for 30 seconds. Seems they never followed what the Developer had dislexia and the Company never took a look at it from what the users would prefer. Very disappointing all along and after 15 years it still is another disorganized mess. While they want everyones cash they might get some if they took a look at spotify or Tidal to see a what a music app should look like and put all the controls

I am using Sonos S1 on the Windows platform. I have a Synology NAS and am trying to Add a Music File to the Music Library. I did not think this was going to be difficult as it appeared to be straightforward. I have the correct SMB setting. I know the directory path for my server. I continue to get an error dialog box: “Sonos was unable to add the music folder. Please check that the path to the folder, and the username and password if needed are correct. Reasons: Access to the shared folder is denied.” What should I do at this point?

Pourquoi la qualité du son de Tidal est médiocre 

HiIn the old app it was possible to add the currently playing track (when playing through Spotify) to a Spotify playlist. This was removed in the initial new app clusterhug, I was wondering if it had been put back yet?I get that sonos wants to keep us all as in house as possible but it's missing the point, I want to build playlists that I can listen to at home on my sonos and away on my phone. Sonos playlists don't allow for that.Listening to music with my better half on a night and adding stuff to our playlists was one of the most common ways we used to use itThanks Hat

Hi,I was unable to add any of the live radio of Radio France on the Android or iOS app.I always get an error.But, I could add these radio to the favorites, thanks to the Windows desktop app (https://support.sonos.com/fr-fr/downloads)  See :  

Hello,I was using “les Indés Radios” services, but now I get the message "Unable to browse radio."I've deleted and re-added the service, but I still get the same message.I'm completely up to date.I installed the service from the list provided by Sonos.How can I use “Les Indés Radios” service on Sonos?

Hi.  I’m curious if anyone out there has any current experience successfully installing the Sonos Controller in a Linux based OS, specifically Zorin.  I say “current” because almost every thing I’ve found on this subject is from some years ago, so just looking for something hopefully a bit more current.I have an old W10 laptop converted to Zorin OS, Zorin because it’s the most Windows like, they say.  When it was running W10 I could run the Sonos Controller and I play music through our Sonos ARC.  I’d like to be able to do that with Zorin if possible.  With the Zorin OS I’ve been able to a point in the installation process where it almost completes the installation but but fails with the following: Any thoughts, comments or questions would be appreciated.  Thank you.

Hello! I am having issues connecting a streaming service to my port. We reset the device because the original email was the personal email of a former employee, and after setting up the new system and connecting the port we get an error whenever attempting to connect a streaming service. We have tried Spotify, Pandora, and Amazon music. We have also tried unplugging the device, clearing data for both the streaming service app and Sonos, and nothing has resolves our issue. Does anyone have recommendations for solutions, Thanks in advance! Diagnostics #************ Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

I haven’t searched for the same topic in the huge issues db Sonos has collected over the years, I have other things to do. Already half of my Sunday gone (again) in fixing Sonos related issues. The only thing I want to do is listen to music. I’m really getting tired of this. Already tried resetting the app, didn’t help.Can somebody just get my system up and running again and then tell me how to stop permanently, hard-coded, until the end of time, dis-able updates!

I get a message that "something went wrong" when I press on "album" in Amazon music. It will play artists when I select that but not albums. I have tried restarting my android but it makes no difference. 

Hello,I have a Sonos setup at the office and I installed Sonos Radio.But with my setup at home (with the same account) I cannot add Sonos Radio (the button to install the service is not present).  It is like it’s already installed but it is not.Did you encountered this issue?

Hi! After reading different posts, I’m trying to use SVC to forget the app missing features, like the phone-locked controls. Thanks to @nik9669a for his suggestion and details, because I thought SVC also sent my conversations to the cloud and it seems it doesn’t.During my first hours trying, I’ve to say that it understands my Spanish-accent English good enough for simple commands. I can turn on the TV and rise the volume, but for me is not natural, as English is not my mother tongue. Also, he (Esposito) never understands the names of my playlists, because they are in Spanish and plays whatever crosses his electronic mind. I’m discovering interesting and very unknown music, by the way 😅, but it is not the topic. So, I kindly ask Sonos to include Spanish as a new language to speak with SVC. To support that request I’ve to say that Spanish is the second language spoken on Earth (native language) after Mndarin Chinese. 

Sonos should make a remote control for turning the volume up or down, pause, skip and rewindAs an iphone user the buttons don’t work on my iphone 16e. Would be nice that I didn’t have to go into the app to do those things

After the latest update i can no longer change the time for an alarm or set up a new alarm. All on a Samsung phone. The keyboard disappears before I can type any numbers. Don't people test these updates before they are rolled out?

i’ve seen this on an old topic which is now closed. Playing wxrt on audacy on my sonos (original play1 speakers) and it will start up plating and just stops after 5 minutes or so.  sometimes it will play all day if i leave it on but lately im lucky if the station plays 10 minutes. sometimes it comes back on but usually not. if i have the app open, it just shows  that the music is stopped and i can hit the play button to resume. but again it my stop again a few minutes later. it’s not my wifi. if i play the same station and app on my receiver with bluos, it plays fine and doesn’t disconnect. 

SetupLocation: Spain ISP: Orange Fiber Device: Sonos Port (Ethernet to router, also tested on WiFi) Other services tested: Qobuz, Deezer (both work perfectly, including lossless/hi‑res) Apple Music: via Apple One subscription Port normally used into a Yamaha R‑N301 + Wharfedale Diamond 225 (and also tested into an AV receiver)Main issueWhen using Apple Music integrated in Sonos (not AirPlay), with Lossless enabled:At the start of each track, I get a short audio dropout / micro‑skip exactly when the “Lossless” badge appearsin the Sonos app. After this initial dropout, if I let the queue play without touching anything: The rest of the tracks play fine, without further dropouts. If I change something dur

Persistent system problems. The beauty of Sonos since I bought my first speaker over 10 years ago was that after setup it just worked.  Now it’s a lottery every time I open the app whether the system will be recognised and it takes an inordinate amount of time to do so. Today I wanted a quick listen to a radio show but more than one minute after opening the app there was still no sign of my system and gave up. When it does eventually recognise the system and I start to play some speakers are completely silent and then burst into life halfway through a song randomly. I have reset the speakers too many times, factory resets etc. the environment hasn’t changed - the wifi hasn’t changed. Sonos left me which reluctantly means I have to stop buying Sonos products. The very thing that makes it good has gone which was the usp.

Nightmare; just spent 3 hours on various efforts to make my S1 app connect to my two long serving CONNECT units. Has been working for years without any problem, but they have now dispappeared from my S1 app. When I try to open the S1 app, it somehow connects to my parallel S2 system, and suggest I upgrade to S2. Have been on a chat with the UK chat and the dutch chat support, but the chat connection dropped 4 times while working through this. There may be a workaround with shutting down my whole S2 system, then resetting the app, disconnecting/reconnecting the CONNECTs, but really? Problem is compounded by the fact that you may reset it for one OS, but I have 4 (W11, W10, Android and Ipad). When the app works on one operating system, trying to connect with another breaks the Sonos-system again.The early adapters into the Sonos universe are not well served here. Is there anyone with a suggestion?

As reported here:apple music recently played not showing on apple music app after using sonos Apple Music updates to Recently Played in the Sonos App remains an unreliable mess.  Has there been any progress on this matter?