Controllers and Music services

 When I load an Amazon Music Unlimited playlist I created that has 498 tracks, why are a different amount of tracks loaded when using two different apps?  When I use Sonos S2, 400 of 498 tracks are loaded.  When I use SonoPhone all 498 tracks are loaded. If I load the 498 track playlist using SonoPhone the queue on Sonos S2 shows all 498 tracks.  Weird!  

When trying to set an alarm on Android Samsung S25Ultra the keyboard is still disappearing.I have previously contacted support   

This has been stuck for hours and   only have about 5gb of file that im trying to add

Album art is working for my local NAS library when I'm selecting albums, and shows in the summary page when I'm playing a track.   But when I look at the queue there's no album art. That's not a big deal when just playing an Album but it's a pain when building a multi-album queue or playlist.  This works on the iOS app, and I thought it was working recently in Android. But not any more. Had something changed? I don't think anything has changed in my set up. I have re-added the music library, but that doesn't help.  

My old pixelbook had limited function on S1 app, but my new Chromebook doesn’t seem to support any of the SONOS S1 app options, and the webpage controller notifies I need a firmware upgrade (which I am afraid to do since 9 speakers are older S1 system models) Hoping to find a way to control my S1 Sonos system from my Asus Expert book (Chromebook Op Sys)

I have a Ray together with a sub connected to my Sonos system and it is also connected to my TV. On one of my devices the small circle does not show up so controlling volume is not possible, however on another device it works. Have tried to restart the app in the phone but did not help

I’m playing “top songs” from an artist I like, after searching for the artist on the system, through all my Sonos speakers. Firstly, it plays a few songs from across the artists catalogue then it plays random songs from different artists.Secondly, when I go to skip the track I get a message saying it can’t skip and to try again. See picture of message.  Any suggestions? 👍🏼 

Why are there still so many radio stations on both TuneIn and My tuner that I cannot play?I am getting really bored with it. 

The app seems to be getting progressively worse. I’ve now got the following issues. Alarm didn’t go off today Tried and failed to play music to the relevant speaker  if trying to interact with app, I need to close and restart as many as 4 times before it properly loads Can’t play music to several speakers  Almost impossible to play everywhere - always fails  My WiFi is good around the house is there an update coming any time soon to fix all of this? Terrible experience for a system so dependent on the app, especially if you have lots of devices.  Graeme 

I opened the S1 app on my phone (Pixel 9) to adjust the EQ on my old Play:5 and it was not seen in the app. Spotify was playing at the time, no issues.The Play:5 is connected to an ancient bridge (on its third power supply, lol)I factory reset and re-added the device but only succeeded via a wired connection after many tries. After that the device works on wired, including with the S1 app. But once I unplug from the ethernet the S1 app stops seeing it, while Spotify just keeps on working as before.If I attempt the “find missing product” procedure it responds immediately when I press the buttons on the Play:5 but fails to connect. In other words, it immediately detects the device when the pairing buttons are pressed then fails to find the device it just detected buttons being pressed on. 10/10, no notes, perfect user experience. ;-)S/N: ********************* (hopefully there’s some telemetry that can get this sorted. 

The pop-up menu in Apple music occasionally is missing the view artist and view album choices. Sometimes it shows and sometimes it does not. Anybody else for this issue?

A few night ago, I was getting the odd message of music not encoded, now I can start play but 5 secs in, audio is lost, the music is still counting down, the audio will pop in intermittently and then stop again. Mixcloud is the main app I use on the 8 Sonos speakers I have around the house. Can you help? I've reauthorised, removed it, added it back in. 

As my introduction into the Sonos ecosystem, I’ve had my Era 100 stereo pair for 4 months now. Starting about 1 month ago I’ve been experiencing constant issues surrounding connecting to my Apple TV via Airplay. I use an Apple TV 4K which is connected via Ethernet directly to my router, and I use the Sonos Era 100 pair as my primary audio output. For reasons I have not been able to figure out, they no longer connect and I get the “Could not connect to Airplay” error on my Apple TV. I have both my Sonos Era 100 pair and Apple TV 4K fully up to date and non of my network settings have been changed ever.  IMPORTANT - I am still able to use my Sonos Era 100 via Airplay with my iPhone, say with Spotify or other services, this problem is limited to my Apple TV. 

My app for backing up my music takes about 3 minutes.  Indexing my library in Sonos app takes an hour and a half?  How come it takes so long?

Hi, Do you know if Sonos will support Qobuz Connect ? The Qobuz app has some features that the Sonos  app does not… Thanks.

Hi as per title - Is anyone having problem with Apple Music Recently Added? I'm getting Something went wrong. Try again.I normally use this ‘feature’ a lot I add new music in Apple Music app and then switch to Sonos to play it. I’ve been away a few days and just got back and I’m now getting this error. Everything else is OK. I tried removing and re adding service but same error. I’ve log the problem with Sonos support. Thanks

Does anyone else have problems playing Spotify through Sonos arc ultra and surrounds with sky glass, I’ll be playing music and it’s cuts out to TV even though TV isn’t on? 

I store all my music on my Mac.  I’m concerned as I don’t see support planned for a native Mac app.  Intel support is ending soon.  How will Sonos access the music on my Mac without a native app?  

The Android Trueplay toggle has been missing for some time, possibly poking the developers again could help?https://en.community.sonos.com/controllers-and-music-services-229131/new-app-android-missing-trueplay-6927790?tid=6927790&fid=229131Copied from Jamie A there, 10 months ago.I’ve checked with the team and there is an issue raised regarding Android missing the Trueplay toggle, though this wasn’t because of the new app as it was raised after it was released. The workaround is to use an iOS device to toggle devices using Advanced Tuning (Quick Tuning it still available on the devices that support it while using Android). I’ve tagged the thread with the relevant issue, but I don’t have any ETA to share on when it will be fixed. If I do hear anyth

Since I downloaded the iOS update, S1 no longer works. 

Hi.  I’m curious if anyone out there has any current experience successfully installing the Sonos Controller in a Linux based OS, specifically Zorin.  I say “current” because almost every thing I’ve found on this subject is from some years ago, so just looking for something hopefully a bit more current.I have an old W10 laptop converted to Zorin OS, Zorin because it’s the most Windows like, they say.  When it was running W10 I could run the Sonos Controller and I play music through our Sonos ARC.  I’d like to be able to do that with Zorin if possible.  With the Zorin OS I’ve been able to a point in the installation process where it almost completes the installation but but fails with the following: Any thoughts, comments or questions would be appreciated.  Thank you.

SONOS closed this conversation on the community. YET , two years later the issue still exists. Has anyone actually found a fix? And why has SONOS screwed this ump so bad then NOT fix it? See all the screenshots in the closed conversation. I have reset, re-synched, signed in/out, powered up/down  everything.  Is there a real solution? 

Suddenly the SONOS S2 app on MAC OS Sequoia 15.7.3 when it starts it spends 5 - 6 seconds searching for the sonos network. Then announces my Firewall settings need changing. Funny as the firewall is turned off on this particular laptop. Anyway it eventually gets past this and then announces the app needs an update. Hit the search for updates button, funny as there are no updates. What the hell is going on with this piece of junk? Maybe unrelated but when playing across multiple devices, some devices go quiet for upto a minute then continues. No indication of issues and at least one device continues playing without issue.  

Is anyone else having an issue with the SiriusXM not showing up as an available service within the Sonos app? I have IPhone 16 and all apps/iOS are updated. I have also noticed that others services like “I Heart” and “Pandora” aren’t on there either. Not really caring about those, but would like to be able to not have to AirPlay it. 

Good afternoon.  I’m trying to ad a radio.co (.co, not .com) station to the sonos system without any luck. The streaming address is https://s4.radio.co/s7e7b6c165/listen  On Macos, I add it trough “Manage > Add Radio Station” . There is no feedback from the interface on submit, and the station is nowhere to be found. How to fix this? Thank you.