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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,350 Topics
  • 56,827 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8350 Topics
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JohnnyCanuckContributor I
posted in Controllers and Music services
CBC Radio stations disappearing

Starting lthis week, I have been unable to connect to my local CBC radio channels. Is there a fix? Sometimes the channels show up on the channel list but do not connect. Other times they do not show up at all.

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2 days ago
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ThomaevaContributor I
asked in Controllers and Music services
airplay play 3

Hello everybody,I do own 3 speakers model play:3 and I would like to make them working with AirPlay.My question is: if I buy a Sonos Beam (gen 2) that works with AirPlay, will all my speakers work together with AirPlay ?if not, do you have any other solution ?Thank you in advance  thomas

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Stanley_4
2 days ago
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juanartoContributor I
asked in Controllers and Music services
volume controls not working on ios app

m having an issue with the Sonos app where I’m not able to control the volume for certain speakers. The volume slide control is just blank for some speakers. 

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Airgetlam
3 days ago
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BrasonContributor I
asked in Controllers and Music services
sonos 1

Why won’t Sonos allow me to run Sonos 1? I deleted Sonos 2, and reinstalled Sonos 1. I try to open the Sonos 1 app and it is forcing me to download Sonos 2 which doesn’t work well with my Sonos devices.

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Airgetlam
3 days ago
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dandersContributor I
asked in Controllers and Music services
non-matching album list between Prime and Sonos/Prime

I have an album list in Prime Music that when loaded into the Sonos App under Prime/My Music/Album it used to match perfectly.  Now when I access the Prime Album list on Sonos there are numerous random individual songs inserted into the Album list.  The inserted songs are NOT saved anywhere in Prime or Sonos.  I went back directly to the Prime app and made sure the random songs weren’t showing up there and they weren’t.   I want to get back to the simple album list but have been unsuccessful...I have deleted and reloaded my Prime Music app and Sonos app, I have disconnected and reconnected Prime with Sonos, I have turned my phone on and off. Anyone else having this issue and any suggestions...

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Ken_Griffiths
3 days ago
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botanyAvid Contributor I
posted in Controllers and Music services
How word of mouth is going for Sonos ....

My neighbours were looking to buy a new speaker system for their home.  They came over the other night and I showed them my Sonos system.  At first the app wouldn’t launch on my mobile.  I deleted it and reinstalled.  It found the system.  We listened to some tracks and they liked the sound, but then it started dropping and we couldn't regain control of the music through the app. They bought a different system.  I’m stuck with this one.  Is it ever going to work properly again?  

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3 days ago
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DeemoneeeyContributor I
asked in Controllers and Music services
deactivate spotify’s smartshuffle

Is there a way to deactivate the (terrible) smart shuffle feature via Spotify playlists? Or plans to release this option in a future version update?

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controlav
3 days ago
Pfhale
PfhaleContributor I
asked in Controllers and Music services
sonos s2 app

I can’t access the app on any device, won’t font any products and it won’t update. tried everything I can think of and it still won’t work. 

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Stanley_4
3 days ago
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hilmar1972Avid Contributor I
asked in Controllers and Music services
Sonos Arc Ultra shows as multiple speakers?

The Sonos Aarc Ultra all of a sudden shows up as 3 speakers and 1 works fine but 2 cannot be added. How can I remove the ghost Arc Ultra from the system?  

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Stanley_4
3 days ago
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Frequent listenerContributor I
asked in Controllers and Music services
sonos app on ios 18.1.1

When I play a YouTube playlist with more than 250 entries, the app adds the playlist’s tracks to the Sonos queue approximately 80 times. Can someone please investigate and fix the bug.

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3 days ago
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humphja1Contributor I
asked in Controllers and Music services
Using SiriusXM on Sonos

I am trying to re-set up my SiriusXM on Sonos.  It worked fine previously, but I got a new router so I re-initialized Sonos.  Now, SiriusXM doesn’t work.  The Sonos app sends me to the SiriusXM app to reauthorize SiriusXM and it seems happy, but then when returning to the Sonos app, it says I need to reauthorize SiriusXM again.  I successfully do this but then it comes back to the same place and says I need to reauthorize SiriusSM.  I’ve done this a number of times now, but I'm stuck in the Sonos/SiriusXM reauthorize loop.  Has anyone seen this?

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3 days ago
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Mormax1892Contributor I
asked in Controllers and Music services
App finds system but then wont do anything!

Is anyone else experiencing a recent unresponsive app issue. Both myself and a friend have the same problem. Sonos app not responding, finds system but won’t play music, if it does it won’t turn it off or change volume. Both happened towards end of last week.  I’ve tried uninstalling and going again but nothing. nothing in my setup has changed. 

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Airgetlam
3 days ago
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TheBishContributor I
asked in Controllers and Music services
Creating and Navigating Playlists

I have created a queue and want to save as a playlist but don’t seem to be able to. Is this right?So if I navigate away from the queue (or to listen to a radio station), how do I get back to the queue if I can’t save it as a playlist?why have you made a really easy system so damn hard to use? Perhaps time to move away from Sonos to a more flexible system (like Sonos pioneered!)

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3 days ago
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GailBContributor I
posted in Controllers and Music services
SonosTube

What happened to SonosTube? It no longer works and is no longer in Google Play. Is there another way/app to play YouTube video music (Not YouTube Music) through Sonos?

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3 days ago
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UKTreoFanCollaborator II
asked in Controllers and Music services
Music library indexing

I’ve just added an album with 19 tracks to my NASUsing the Windows desktop apps:Sonos S1 has ‘updated the music library’, added on entry with 19 tracksSonos S2 has updated the music library with 4 entries:                 Album 1 has 16 entries                 Album 2 has 1 entry                 Album 3 has 1 entry                 Album 4 has 1 entryWhy? 

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Belly M
3 days ago
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Geordieshorts74Contributor II
asked in Controllers and Music services
problem closing now playing screen for voice-over users in Sonos IOS app

hello, since your app rleases on 09 and 12 December, there is now a new problem for voice-over users navigating away from the now playing screen. when you use this feature to either find out more info about the track playing, or when watching TV for turning speech enhancement and night sound on and off, it is no longer possible to close this screen via the button at the top left. this fault was present at the launch of the new app, but was resolved in July 2024, but it’s back once again! previously there used to be a close button at the top left of the screen, and also a dialogue to “close pop-up window” but these have both disappeared. At present the only way round this is to use the (very unreliable) two finger scrub jesture in voice-over, or alternatively to close the app completely and then restart the app. Are any other voice-over users experiencing this fault? also can this bug be looked at by your development team and resolved as soon as possible please. it’s really disappointin

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Corry P
3 days ago
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SciFiSiTrending Lyricist I
posted in Controllers and Music services
How do I remove disabled items from Sonos Favorites in the new Android app #2

I would have added my comment to an already existing question, but that topic has been closed and the matter has still not been fixed.As a professional video games programmer I will try to be as objective as I can without it sounding as though I’ve just spent £3500 on a complete pile of rubbish. If SONOS spent half as much effort on fixing the numerous bugs in their software as they do on advertising their products their customers would be much happier.Sonos support are aware of these bugs and are nearly as exasperated as the customers.The only solution to this problem is to get a statement from the CEO who should be fully aware of these software bugs (if he/she isn’t the they should be sacked) and what they intend to do about them. Who is on the programming team? Why hasn’t this been addressed? Do they have a producer, and why haven’t they been fired? Your customers need to be reassured and this need to come from the top - Now.Having every customer hating your guts is not a good look

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Corry P
3 days ago
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Jambo75Contributor II
posted in Controllers and Music services
Music Library folder recognised on both Windows, web, and ios apps, but no actual music library appears on ios

It seems these forums are littered with SONOS app complaints and issues around similar topics to this. The (older orange) Windows app worked fine setting up and detecting my Music Library at  //mybooklive/public/shared music. I could also work in fine using the Web app.The (newer black) iOS app however has been an absolute headache. First, when I tried //mybooklive/public/shared music, it just wouldn’t recognise the pathway… so I replaced the space with an underscore _ and now it is recognising it. However, it comes and goes regularly. This morning, it’s still there, but despite this I cannot find and use the Music Library. The app is recognising the pathway, but not displaying any music from it on my iPad or iPhone. The windows app and the web app still both work fine.What gives? What happened to SONOS? A basic requirement so fundamentally broken 😠 

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controlav
3 days ago
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AquamelContributor I
posted in Controllers and Music services
sign in as the system owner/to manage this settings sign out and sign back in as the owner of this system

I was signed in as the system owner, why do I have to sign out and then in again as the system owner only to get a message of something went wrong try later. It has been months with this issue and there is no fix. Ready to throw the whole system out the window. 

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Jamie A
3 days ago
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SimonJParker788Contributor I
asked in Controllers and Music services
error 701 and queue not working, no shuffle nightmare on all devices

Updated app yesterday and now nothing works - 2 hrs waiting and then dealing with helpdesk - router rebooted 4 times all 20 devices rebooted, controllers reloaded several times, moved to Sonos channel 1 and still not working. Approximately 5 hrs of wasted time, pls help. Helpdesk claim it is a known problem which isn’t particularly helpful - a known solution would be better and a timeframe for when it will get fixed - another massive Sonos own goal.

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3 days ago
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adawggggContributor I
posted in Controllers and Music services
Sonos app sucks

I can't even play songs or control volume with it as well as any integration with Alexa or Google Assistant. The developers and especially the managers/c-suite execs should all be ashamed of themselves for rolling out this crap.

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3 days ago
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ItssobadContributor I
posted in Controllers and Music services
Repeat… gone. vanished.

What happened you guys? My repeat button is gone. I am trying to play from ‘music library.’ I am on iOS build 80.09.09 which was released in the last few days with the only notes being ‘fixed bugs.’

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3 days ago
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salami slicesContributor I
posted in Controllers and Music services
How to solve the Error 913 (Music Library) on a Mac

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDYPart 1 - Set up the share (System Settings/Preferences)Open System Settings (in earlier MacOS it’s called System Preferences). Click on the apple in top left of your screen to find that option. Choose General Select **Sharing**. Enable **File Sharing** Click the "i" symbol Click the "+" symbol. Add a shared folder by choosing the folder where your music is stored and selecting Open The name of the folder here will be the ShareName that you’ll use in Part 3. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”) Ensure the customer's account is set to **Read & Write** I’m not 100% sure ‘customer’s acc

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4 days ago
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ecamozContributor I
posted in Controllers and Music services
Feature Request: Play and add to queue option for entire folders within music library

Dear Sonos App Dev Team,please add the feature to the Sonos app to play and add to queue all songs contained within a folder of the music library. This feature gives massive flexibility and was already included in the app version before the changes of May 2024.Please fix it, 4 months have passed since you killed this feature without reason.Best,Elias  

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4 days ago
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SnakeplexContributor II
posted in Controllers and Music services
Cannot set up library

I have a simple Sonos system with 2 Play 1’s and a Boost. I recently had to set up the system again as my PC went away to be fixed. I was using the S1 app but have now been moved to the S2 app. Now I cannot set up the music library. I have tried to connect to the Sonos on my desktop computer and my laptop. Every time I get a message: “Reason: Unable to add the shared folder //Laptop … to your Music Library(1002)”I thought it might be a network issue, so tried to make a small library using a USB memory stick in the desktop or the laptop with a few music files on it. Still no joy, and the same message.Could it be a firewall issue (although as far as I can tell the firewall was configured correctly during the setup procedure)? I am using a mesh system and again all looks OK with all the nodes connected.I am running out of ideas - does anybody have any idea what the issue might be?

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4 days ago
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