Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,278 Topics
  • 22,239 Replies

3278 Topics

Vegeta_UK
Vegeta_UKAvid Contributor I
posted in Controllers and Music services

"Back" button functionality change

So, I have already posted something similar to this under the impression it was a glitch in the Android UI after update 15.1 but would now like to alter from “ranty” status to “requesty” status. Original thread can be seen here...Now, I firmly believe that this “feature” is a great idea poorly implemented. As someone who views their music library by folder, I can TOTALLY understand the desire to fast-scroll back to the top of a list. What I cannot understand, or even think that people would find at ALL useful is the “back” button performing dual functions. If I press “back”, I want to return to my previous position in the previous list and NOT auto-scroll to the top as well.Would it be so difficult to implement a toggle in settings that decides what function this button performs instead of deciding for us how we should view our collections? Or, like many other apps that involve a great deal of scrolling, an overlay button that appears once you are away from the top of the list that can

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3 days ago
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Donkey2303Contributor I
asked in Controllers and Music services

Sonos and Musicbee Playlists

Hi AllI have a Sonos Play 1 and use Musicbee as my music manager program. Certain tracks will not play directly from the Music Library or when in a Playlist and I think it has something to do with the format . The music tracks all came from iTunes if that makes any difference. Any help welcome. 

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Airgetlam
4 days ago
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timothypContributor II
asked in Controllers and Music services

all Sonos speakers won't connect

Out of nowhere, all of my speakers won’t connect.Nothing has changed, other than rebooting the router (which I do fairly regularly).All of the speakers show that they _are_ connected to the router (looking at the router dashboard), but “Let’s Fix It” keeps telling me to unplug/replug router, turn off/on all the speakers… all of which I’ve done but no change.Don’t know what else to try. FYI, this is all via WIFI.I have pair of Play 5’s, two stereo pair Moves, Beam 2, Sub and One’s for surrounds.

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4 days ago
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ECSmithContributor I
asked in Controllers and Music services

playing wrong stream?

Recently I’ve had an issue where I select a streaming radio station, let’s say CBC (I’m in Canada), it will play a different radio station, often one that was playing before like KEXP. It will display the graphic from the radio station I’ve selected but play a completely different stream.Usually if I stop and close the app and re-open it it seems to realize what’s going on and play the correct stream but it often takes a couple of tries. I’ve been using Sonos for quite a few years and this is a new issue.Has anybody else had this happen?   

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4 days ago
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Steph44Contributor I
asked in Controllers and Music services

fin des morceaux coupé avec sonos connect et deezer

Bonjour,Quand j’utilise Connect avec Deezer, la fin des morceaux est systématiquement coupé. Cela fait des années que j’ai le problème. Ça ne se produit pas avec les autres enceintes sonos.Est ce que sonos pourrait régler ce problème ou voir avec Deezer si le problème est chez Deezer ?Merci d’avance pour votre réponse s Google Translate:Good morning,When I use Connect with Deezer, the end of songs is systematically cut off. I've had the problem for years. This doesn't happen with other PA speakers.Could Sonos resolve this problem or check with Deezer if the problem is with Deezer?Thank you in advance for your response

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4 days ago
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t-man11Contributor I
posted in Controllers and Music services

Sonos won't stop billing me for a monthly music subscription

Last October i canceled my Sonos music subscription service. Sonos did cancel the service but continues to bill me every single month. Despite multiple emails and phone conversations, Sonos support/sales cannot seem to figure out how they are billing me each month even though i give them my credit card #, email, name, etc. I can call my bank and chargeback all these charges but was hoping Sonos would actually research and resolve their billing issue which is occurring without my permission. Wondering if i need to have a lawyer send a letter to them? 

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4 days ago
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ShadeweContributor I
asked in Controllers and Music services

S2 App issue - Scrolls to top of playlist

When I’m inside the Sonos App and browsing Apple Music playlists, sometimes randomly it begins to scroll towards the top at max speed. I can’t accurately reproduce it, but it happens alot. I’ve recorded a video of the issue: VideoIt happens at 0:07 - 1:05 - 2:04Anyone else experienced this?

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4 days ago
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enidcoleslaw13Contributor I
posted in Controllers and Music services

No more TuneIn URL streams anymore, guess I am returning my two Eras :(

Wow, I am incredibly sad that I just purchased two Sonos Eras for my husband’s birthday next week just when access to URL stations will no longer be accessible through TuneIn. My husband works from home and listens to an internet station all day on our ancient Play and I thought I’d surprise him by saving up for these two new speakers. But the new Tune In app doesn’t support this :(  

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R
5 days ago
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dhanselContributor I
posted in Controllers and Music services

Horrendous search performance

I’m visiting my mom in Nashville for the holidays. I put in a sonos sound bar for her years ago. It’s wired to her router/modem. Trying to play some music, and sonos music search is terribly slow. Checked that she has latest version of the app for iPhone. Everything is up to date. Force restart. nothing improves what I would consider abysmal music search performance. Wifi clocks in at 475Mb/s down. 20 up, it’s not that.   Anyone else seen this? Spotify app returns results instantly by comparison.   

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5 days ago
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Mumba JonesContributor I
asked in Controllers and Music services

Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?

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Airgetlam
5 days ago
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toddy69Contributor I
asked in Controllers and Music services

keep losing connection with devices

I recently upgraded my router with spectrum to their smart router 6e.Since the router change i keep losing connection to my speakers it will not show up in my app when i click on system.Seems like i have to reboot my router unplug all my speakers to get them all back. But i dont want to keep doing this.I have read some forums that people are having trouble with the new spectrum router and the sonos system.If this is true can you recommend a router that works best with Sonos 

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ratty
5 days ago
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Coolie1101Contributor I
asked in Controllers and Music services

no search results for youtube music

Searching youtube music yields no results

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Corry P
5 days ago
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Pretty Fly for a Hi-Fi
asked in Controllers and Music services

Sonos ERA 300 disconnects from Spotify after pausing music

Hey all, Recently purchased my first piece of Sonos kit (ERA 300) and absolutely loving the sound quality but i am having one issue that I am hoping the community can help with. When I play music from my Spotify iPhone app to the ERA 300 via Wi-Fi (good quality internet connection) it connects quickly however sometimes when I pause the music for 10 minutes or more the connection between Spotify and the speaker drops. Meaning I have to re connect my phone to the speaker device again. Does anyone know how I keep the connection active after pausing the music for a period of time or is there some default auto disconnect setting I may not be aware of ? I did read somewhere that my wi-fi could be automatically switching channels and causing the issue but im not sure... Any help would be appreciated.

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5 days ago
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QballlContributor I
asked in Controllers and Music services

Updating Sonos for MacOS

Almost all of my Mac software updates effortlessly. Sonos, on the other hand, doesn't like MacOS and never has. Thus, to update, Mac users must locate their Sonos app in the Applications folder, delete it, then go back to the Sonos website, find the download link, then download it. Once downloaded, it needs to be dragged to the Applications folder. How archaic? Is there a better way that I'm missing?

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6 days ago
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m06w41Contributor I
asked in Controllers and Music services

Pandora intermittently stops playing or simply won't play

Looked around for Pandora issues and can’t seem to find a recent post so asking about a problem which only just began showing up after the latest hardware update. We’ve been Sonos user for many many years without any of these issues before so you can imagine it’s frustrating.We have 4 Sonos 1’s and a Sonos port spread throughout the house and prior to the latest hardware update, all of them were able to play music from Pandora individually and as a group.However, something in the latest update which I did about a week ago, something has generated the following problems attempting to use PandoraI select a music station from Pandora from the S2 controller and the station I select blinks, as if I’ve selected it, but then nothing ever plays.   I select a station and it happens to play (maybe 1 out of 20 tries) and it will play for a short period of time through all devices but then it simply stops. In this case, when I go to the Sonos app and simply press the play button, I get an error to

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6 days ago
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CatfishContributor I
asked in Controllers and Music services

Apple encoded incorrectly error

Just bought several Sonos speakers for my home.  My entire family uses the apple eco system.  I keep getting the error that I can’t play song (from apple) due to an encoding error.  The advertisement said I could play my Apple Music through these speakers.  Saw all the responses, and personally, I don’t care who’s responsible for the failure.  Sonos collected my money and I just need the fix for this. If no fix I’m taking it all back to Costco on Friday and buying something that works with Apple.

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6 days ago
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DikonContributor I
posted in Controllers and Music services

Sonos S2 App

Hello,  Sonos S2 app won't run on my MacBook Pro.I try reinstall but it's a same. Log:  -------------------------------------Translated Report (Full Report Below)-------------------------------------Incident Identifier: BD36FA58-1F2D-4F37-A723-CDCBEA3E4A16CrashReporter Key:   3AEC5ED2-C40A-5853-D8A7-73369872092DHardware Model:      Mac14,10Process:             Sonos [1180]Path:                /Applications/Sonos.app/Contents/MacOS/SonosIdentifier:          com.sonos.macController2Version:             15.10 (76.2.46300)Code Type:           X86-64 (Native)Role:                DefaultParent Process:      launchd [1]Coalition:           com.sonos.macController2 [1320]Date/Time:           2023-11-22 20:54:41.8569 +0100Launch Time:         2023-11-22 20:54:41.8394 +0100OS Version:          macOS 14.1.1 (23B81)Release Type:        UserReport Version:      104Exception Type:  EXC_CRASH (SIGABRT)Exception Codes: 0x0000000000000000, 0x0000000000000000Termination Reason: ROSETTA 0 Triggered by Th

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Sotiris C.
6 days ago
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mplsmwContributor I
asked in Controllers and Music services

Updates

My Sonos on my laptop will not display my music or Pandora stations. It says "Check for updates". I do that and installs some driver (or something) and then asks for my password. None of my Mac passwords work. My Sonos password didn't work. I tried these multiple times. Then I reset my Sonos password and that doesn't work. Is there a delay on that taking effect? If not, what else can I do? I simply want to play music.

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Corry P
6 days ago
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egburleyContributor I
asked in Controllers and Music services

Apple playlists no longer showing to SONOS as of November 17 Update

My Apple playlists are no longer showing up on SONOS after this week (Nov. 17) update. Instead, it shows blocks where the playlist would be with “Internal error - Invalid Atom” as the message. The first 3 playlists show properly, but the remaining show this error message. 

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Corry P
6 days ago
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ShonkyContributor I
asked in Controllers and Music services

Software update fail

Sonos controller fails to update and I'm let with a black screen after I updated software to Sonoma 14.11, I tried resetting the app but still no good.Anyone else had this issue ?

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Airgetlam
6 days ago
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antoniomoContributor I
asked in Controllers and Music services

Escuchar mis canciones.

Compré la Play 5, para escuchar las canciones que a mi me gustan, las que tengo almacenadas en mi móvil. Al principio, no había ningún problema, las escuchaba y disfrutaba del sonido.Ahora no sé lo que ha ocurrido, que sólo puedo escuchar, las emisoras, Spotify, pero en ningún caso las que tengo en la memoria de mi móvil. Quisiera si es posible, encontrar la forma de poder volver a escuchar mis canciones. Hice un esfuerzo para comprar la Play 5, y ahora sólo me quedan las emisoras (que son muchas, pero no me interesan), o suscribirme a una plataforma musical de las reconocidas por Sonos que tampoco me interesan (al menos de manera principal). Gracias.

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7 days ago
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RobinBostonContributor I
asked in Controllers and Music services

How can I access AI DJ in Spotify through Sonos?

Recently discovered AI DJ in my car through iPhone app and loved it.  Came home and tried to play it on Sonos but it’s nowhere to be found on the Spotify app within Sonos...generally speaking have never liked how it looks so different.  Thoughts?  Solution?  Thank you!😊

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7 days ago
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Mcs42Contributor I
posted in Controllers and Music services

Trueplay disappeared from ipad air 5

Successfully ran Trueplay on my ipad several months ago.Recently rearranged sonos HT speakers and want to rerun Trueplay.The tool seems to have disappeared from my ipad — I assume from an update.Why? How can I reactivate it?Thx.

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bockersjv
7 days ago
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GeorgekoayContributor I
asked in Controllers and Music services

unable to play youtube music

It keeps showing no selection is available, anyone still having this issue?

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M
7 days ago
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kacakboyContributor I
asked in Controllers and Music services

Using Sonos BeamGen1/2 to give airplay 2 capabilities to Sonos Play 1

Hi  I recently moved in to a house with 4 old Sonos Play 1 speakers attached to the home. There’s 4 of them. The old owners also left a Sonos boost as there’s a considerable lag between controls and the Sonos Play 1s.  I’m trying to maximise the use of the Play 1s and reckon the best thing that they lack is an airplay feature [we all use Apple products in our home]  I’m wondering if I can give these Play1s some soft of a semblance of Airplay capabilities by purchasing a Sonos beam Gen½ then group it into 5 groups: A- Sonos Beam + Play1AB- Sonos Beam + Play 1 BC- Sonos Beam + Play 1 CD - Sonos Beam + Play 1DE- Sonos Beam  A-D will have the Sonos Beam muted. Then when I want to airplay say YouTube video I do it to A if I want Play1a to play it.  My questions are; Will this work? If I am air playing to group A, can someone use the Sonos Beam (Group E) independently?Thanks in advance! 

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Stanley_4
7 days ago
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