Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,374 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3863 Topics

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Stephen S 123Contributor I
asked in Controllers and Music services

Ghost tracks in Music

This appeared two years ago as Deleting ghosts from my Sonos Music Library but the answer doesn’t work for me.I use my iTunes music library as the source for the Sonos music library.  I regulary update the Sonos music library when the iTunes library changes.  ITunes imported an unrecognizable album and named the tracks: Track 01, Track 02, etc.  I used the iTunes Find Info to change the album name.  Everything went into Sonos including the ‘Track 01’ ‘Track 02’ song titles.  I then went into iTunes and used Find Info to manually enter the real Track names.  I used iTunes to delete the Track 01, Track 02 files and confirmed they were not in the iTunes Music folder.  Everything looks correct in iTunes AND the iTunes music folder.  I then reupdated the Sonos music library.  Now, for each song I have two selections: The track name I entered (correct) and the original Track 01 . . .  I can’t see how to remove the Track 01 . . . from the Sonos Library.  These don’t exist in the iTunes librar

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7 days ago
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MiddtownContributor I
asked in Controllers and Music services

App not loading

Having an issue for a couple days now. The app doesn’t load completely. My system works when I choose to play through the Spotify app and my network is working.  I’ve uninstalled and reinstalled the app and signed in and out several times. Same outcome of dead screen.   

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7 days ago
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DrSnapContributor I
asked in Controllers and Music services

How to cast from Tidal app to Sonos?

Hii am looking to switch over from Spotify to Tidal.but one of the main features I use is Spotify Connect, where I can select my Sonos speaker(s) from within the Spotify app.i read that the same should be possible from Tidal app, but my Sonos speakers don’t show up in the app.. (Screenshots above show Spotify app and Tidal app next to eachother).And I KNOW that I can use apple AirPlay but that is not what I want, because my phone doesn’t always have good Wifi reception, so I want the music to be streamed directly from the Tidal Server to the Sonos speaker and not going through my iPhone.  BONUS QUESTION:Is Tidal integrated with Sonos Voice command? Currently it is still not possible to search for Spotify music via Sonos Voice command.

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Corry P
7 days ago
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FutyoContributor I
posted in Controllers and Music services

external services in sonos app: titles of liked songs are trimmed to a specific length

When opening FE: soundcloud likes in the sonos app it does not show the full title of a song/liveset.See 500 - the boom room and 503 - the boom room. Would it not be possible to show the title scrolling horizontally un the app?

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7 days ago
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InnesContributor I
asked in Controllers and Music services

Laggy controller

Anybody else experiencing laggy performance on the S2? Mine’s horrible, volume control takes an age to adjust and going back the app after songs have played, it takes forever for the song that’s playing to update on the app.  I’ve had Sonos gear for the past 10 years and honestly long for the days when everything just used to work… 😢

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7 days ago
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BryaldoContributor I
posted in Controllers and Music services

Request to Add Music Service - Aimi.fm

Feature RequestHello! I’d like to make a request to see a music service added to the list that Sonos offers. I’ve searched and it doesn’t seem to be there. It’s called Aimi.fm and they have a dedicated iOS and Android app as well.I use this streaming service all the time, but I have to play it via their native app because it’s not available on Sonos, which causes some streaming problems since the speakers aren’t being recognized as a “group” like they are when you play something through the Sonos app, and eventually they fall out of sync with each other.It would be awesome if this service was added to the list. Thank you!

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8 days ago
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Lars van der MeulenContributor I
asked in Controllers and Music services

Spotify album time out

In the Sonos app, spotify works for Playlist and Numbers and all others….but when I select Albums (my libary) I recieve a time out failure…..spotify connection renewed, sonos app reinstalled, chatted for hours with Sonos and Spotify….no resolution…..issue occurs on Desktop (W10, Iphone, Ipad)

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8 days ago
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TwincamanAvid Contributor I
posted in Controllers and Music services

SiriusXM not playing

Why is there so much trouble connecting with SiriusXM lately?

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8 days ago
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Reeves HouseContributor I
posted in Controllers and Music services

I used to be able stream my playlist from my phone

I use to be able to stream the playlist on my phone through my house system (Amp) and the Sonos app.  Not sure if an update eliminated it or not, but I can not stream the playlist that are on my phone anymore.  Is it just me and I need to do something different / new or has that been eliminated?

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controlav
8 days ago
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PierjeanContributor I
asked in Controllers and Music services

Play 3 perte du wifi un fois connecté

BonjourVoilà mon problème Sur mon Play 3. Je n’ai pas trouvé de réponse. Play 3 configuré en Wifi à partir d’une box fibre Orange et un répéteur wifi. la configuration du Play 3 se fait sans problème je me connecte à partir de l’app S2 sans problème sur le Play 3 pour faire des recherches et lancer de la musique. le problème une fois la musique en cours message « connexion impossible remédions à ceci…. »j’ai suivi le re-configuration mais toujours même problème. j’ai déplacé le Play 3 plus près de la box orange toujours même problème. Sur l’app j’ai supprimé le Play et refais l’installation complète, toujours même problème. une fois la musique en route perte de la connexion et impossible de reconnecter le Play 3. seule possibilité pour arrêter la musique est le bouton pause sur le play 3. j’en suis arrivé à me dire que je vais changer mon plat 3 par une autre marque. Quelqu’un a t il déjà rencontré se problème ?une solution ?cdtJean-Pierre Moderator edit:Google Translate-Good morningTh

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Sotiris C.
8 days ago
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steveathanasContributor I
asked in Controllers and Music services

Sonos App Issues

Is anyone else having an issue yesterday and today? For both my wife and I when we load up the Sonos app on our iPhones (15 pro), the app is extraordinarily slow to show any recent listening history, and if you go to the gear tab, system is greyed out. I tried to attach a screenshot, but it didn’t work for some reason.Then I try to play something from Apple Music, and it just… doesn’t play. We have an Arc + 2 Era 300s and a Sub in one room, another room with a Move 1, and two other rooms with One SLs.So, what does work? I can use the Sonos app on my Windows computer and it works just fine (so far as I can tell) as all speakers can play in sync. I can also ask one of the speakers to do smarthome stuff with Alexa, and that works (lights on/off, etc.) but when I ask it to play music, it says the name of the song I asked for.. but doesn’t play it. Audio out of HDMI on the TV also works.I’ve rebooted my router, restarted both phones… and nothing.Grateful for any suggestions. 

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Corry P
8 days ago
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psenosContributor I
asked in Controllers and Music services

Sonos Services in Portugal

It's sad to buy a Sonos product in Portugal and not have the Google Assistant or Amazon Music that other devices brands have. Is Tidal on Sonos expected to be equivalent in quality to Amazon Music someday?Thanks

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Corry P
9 days ago
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BB-8Contributor I
posted in Controllers and Music services

Sonos App and relinking your Sonos devices

Moving House is hard. Packing all the stuff, moving it and unpacking it all.But I discovered something way worse… it is installing your new wifi network. It is easy for most devices which need it, like iPhones, Laptops, Smart Lamps and etc etc.But.. reconnecting a Sonos Playbar and Sonos One’s. Man of man.. that is truly a nightmare..My wife wanted to move back to our old place to solve it. And some smart people helped.. but it took us hours. I will not move again or leave my Sonos products and get something else.. it was an horeous experience…And all the people who helpend moving us.. THEY WILL NEVER BUY Sonos products… 

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UKMedia
9 days ago
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TalkraContributor I
asked in Controllers and Music services

2024 iPhone S1 app not seeing my Sonos devices

Late in March 2024, my iPhone S1 app stopped seeing my Sonos devices.  I found earlier fixes that don’t help.  I have an iPhone 11 Pro Max with iOS 17.4Settings->Privacy & Security->Local Network->Sonos S1    is ON and was always ONSettings->Sonos S1->Local Network    is ON and was always ONI toggled the settings, rebooted my iPhone, and deleted and reinstalled the Sonos S1 app, to no avail.The same settings and symptoms are true on my wife’s iPhone X.  Sonos S1 used to work, now cannot find any devices.I know it’s the controller because the whole system is seen and works from the Sonos S1 PC app and by Python sonos macros on my Linux PC and my wife’s Windows PC, but it’s cumbersome to not be able to control from my phone.

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Airgetlam
9 days ago
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rc462Contributor I
asked in Controllers and Music services

How to stop rooms from randomly auto-grouping

Hello, I have a problem that started a few weeks ago, and I can’t figure it out. After many years of happy Sonos multi-room usage, our system now randomly and regularly auto-groups rooms together. Not only that after auto-grouping, it will often auto-start playing music in the grouped rooms. I.e. I will turn off music in room A, and an hour later will find that rooms A and D are now grouped and music is playing in both.Anyone else seen this? It recently started and we haven’t seen it in the 10+ years of using these Sonos devices. Thanks!

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Airgetlam
9 days ago
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Drproc79Contributor I
asked in Controllers and Music services

SiriusXM channels unavailable/greyed out and not available

Yesterday the Sonos iPhone app prompted me to reauthorize my SiriusXM account. I did and ever since then all of the SiriusXM channels are greyed out and unselectable to play. I tried deleting the service and readding. No luck. I tried the Sonos iPad app and I’m experiencing  the same issue.  If I go into the SiriusXM app and connect to my Sonos via AirPlay, it will work, which is my workaround for the time being, but it’s extra steps and annoying. Is anyone else having this issue? I have the play bar, two sonos ones and the sub. Thank you.

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9 days ago
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LoumcgovernContributor I
asked in Controllers and Music services

streaming live sports

How do I add the mlb app to sonos?

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Airgetlam
10 days ago
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Ted MaulAvid Contributor I
asked in Controllers and Music services

Tidal content not playing in Atmos

This week, Tidal have started offering high-res and Atmos streaming to lower-tier customers.I can see plenty of albums available in Atmos via the app on my phone, but can’t get Atmos content playing from Tidal on my Sonos surround setup (Beam gen 2, Sub Mini and two Play 1s).Amazon Music plays Atmos content just fine through Sonos (my test album at the moment is Slowdive’s excellent ‘Everything Is Alive’), but if I try the same tracks via Tidal, either through the Sonos app or Airplaying via the Tidal app on my phone, I’m just hearing regular stereo.Will this require an update from Sonos to make Tidal’s Atmos content work on my Sonos setup, or are am I missing something very obvious?

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Schlumpf
10 days ago
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HighznbergContributor I
posted in Controllers and Music services

How to disable Sonos Radio?

I have over a dozen Sonos products in my home and have been a loyal customer since 2016.  I’m a huge fan of Sonos speakers and use the app daily. One thing that is incredibly annoying is Sonos Radio.  How do I remove or disable Sonos Radio from the app?  I use Apple Music, so Sonos Radio just complicates things when using voice control or the app to search for songs.  There has to be a way to disable it, right?  Thanks in advance!

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10 days ago
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castallaLocal Superstar
posted in Controllers and Music services

Deezer on Sonos

The info about Deezer via https://support.sonos.com/en/services/deezer  suggests that podcasts and live radio are available via Sonos.  Indeed, the current notification about Radio France leaving TuneIn & Sonos Radio states that Radio France is available via Deezer. (https://status.sonos.com/) The Deezer service has NO menu options for podcasts, or live radio - only music sources are available.  😁   

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Schlumpf
11 days ago
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EllerkmannContributor I
asked in Controllers and Music services

Radiosender DLF Nova als Wecker

Hallo allerseits,ich versuche DLF Nova als Weckermusik einzustellen und finde es sehr unpraktisch, wie man bei Sonos Radio nach den Sendern suchen soll. Es gibt dort scheinbar keine Suchfunktion, sondern man muss sich durch endlose Listen durchquälen (auf denen ich dann am Ende DLF Nova nicht finde….)?Auch über TuneIn habe ich keine Suchfunktion entdeckt, sondern wieder nur endlose Listen. Gibt es da einen Trick? Besten Dank!  Moderator edit:Google Translate-Hello everybody,I'm trying to set DLF Nova as my alarm clock music and find it very inconvenient to know how to search for the stations on Sonos Radio. There doesn't seem to be a search function there, but you have to wade through endless lists (in which I can't find DLF Nova in the end...)?I didn't find a search function on TuneIn either, just endless lists. Is there a trick? Thank you very much!

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11 days ago
kenwardmab
kenwardmabContributor I
asked in Controllers and Music services

Connecting to a NAS Drive

Trying to connect to WD EX2ULTRA NAS Drive. Was getting an error that pointed to adding an entry to the Register which I did. However I still cannot connect.  Now get:Sonos was unable to add the music folderPlease check that the path to the folder, and the username and password if needed, are correct.Reason: Access to the shared folder “\\MYCLOUDEX2ULTRA\Public\Shared Music\iTunes” is denied.This is successfully connected to iTunes on my PC running Windows 11.Have also tried with “\\MYCLOUDEX2ULTRA\Public\Shared Music\iTunes\iTunes Media” and just Shared Music.Please advise.

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kenwardmab
11 days ago
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ShalingstuffContributor I
asked in Controllers and Music services

I cant add services the button doesn't work

When I click on add service nothing happens.It looks like it is trying to do something but there is not menu. I'm on Pixel 7a fully updated.

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Airgetlam
12 days ago
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weesTrending Lyricist I
asked in Controllers and Music services

S2 App quits

Sonos S2 App quits while trying to add new service.(scrolling down the list of services halfway, app closes)I am using IOS 17.4.1any info on this issue?

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12 days ago
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JasonHanskerContributor I
posted in Controllers and Music services

No volume grouping in App anymore?

Hi All, whenever I had both of my Sonos speakers active (Play: 1 & Play3) and I selected one in the app to adjust the volume, both units used to come up and you could adjust them separately. Now only one appears, I wonder if anyone else has had this issue?  I'm using the original Sonos app, the new one is just a whole different nightmare. It says my products need an upgrade, but when I go to the old app, it says no upgrades are available. I don't care about the new app, it looks crap anyway, but I would like this volume issue sorted! 

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13 days ago
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