Controllers and Music services

My phone is connected to main WiFi network and also the Sonos system that’s on a sonosnet boost. My wife’s phone cannot connect to the existing system since the phone is on the main WiFi network and phone cannot see the boost sonosnet. How do I connect her phone to the apps existing system my phone is already connected to, especially avoiding a system reboot in fear of disconnecting my phone. 

i dont know how to reset my sonos

Got left internet and my play 3 won't connect to internet

I have recently updated my Sonos app to S2; unfortunately Sonos S1 is also no longer working.  Neither of these applications allows me to access my i-tunes library and play lists.  I see on Reddit, Sonos communities and other pages that this is a common problem.  When will Sonos be rectifying this issue?

I work in a corporate building and have been changing between using Auracle and Spotify on the Sonos music app. I found that sometimes the Sonos speakers just stops playing the music on Spotify and resets the queue back to the first song. I spoke to the customer service who said that there is somebody else using the Spotify account, however we only have this Spotify access through the Sonos account and so I cannot “sign all out” or change the Spotify password. I also suspect that because this is my workplace that nobody else is connected to it. Some days it wont work at all, whilst on other days its fine all day. Is there a limit to the amount of tracks I can listen to on Spotify through Sonos? How can I stop this from happening as its really annoying.

I had no idea I needed to be a network engineer in order to set up my Sonos system on my computer.  I am just an ordinary computer user and I am trying to set up my music folder so I can listen to music I have on my computer.  I get a very not useful error message when I try to do this through the standard application for adding my music folder.  I have researched this on line and get very high level explanation that it is a file sharing issue or an outdated SMB1 (whatever that means) and that I need to update my system to SMB2 or SMB3.  I have no idea how to do this and really do not have any clue what this is.  Does anyone out there have an easy to understand explanation for how to resolve my issue?  Ychs.  This seems very complicated to me.  Thanks in advance for any help. Moderator Note: Removed Personally Identifiable Information

Hi everyone,I am new with Sonos One speaker, recently I have connect the speaker to my office network and I can see it has taken an IP. From my Windows PC I want to use one of the speakers to play music, but after installing the Sonos App, the App cannot operate well, keep asking me to check for update, even it is already up to date.Mush appreciated if anyone of you experienced this issue before and had the solution, thanks!It is a fresh install and I even tried to clean uninstall and reinstall, but no help.Best regards,Werner 

Subscribed to Sonos Radio HD. the music quality and mix of music is good, the one thing letting it down is the constant station idents - “90 Mixtape on Sonos” being played. Why do I want that when im paying for a music service…. Really ruins the experience and caused me to instantly cancel. Assumed that on the free one you might get that but on one that is almost on par with the cost of Spotify/Apple Music and limited to the Sonos speakers (cant listen in the car, headphones etc...) and still just constantly being told what the playlist I selected is is just annoying. Sonos - Give the premium experience and dont ruin the atmosphere with station idents. Why would I want to use a Dinner Party Playlist for a dinner party when every few songs me and my guests are reminded we are listening to a Sonos Playlist…. 

I am running the S2 App on my iMac, i can play Sonos radio/Tunelm from my computer so I know the system is working.However when i try to add my music folder, so i can play my own music, I get to the administrator login and it keeps saying password or username is incorrect (I have checked that my credentials are correct by shutting down and restarting) I have followed every step I have found online regarding file permissions and firewalls, but I am still no further forward, the system has worked in the past, but its been so long I can’t remember when it last worked.

I am getting Cannot be played - Encoding error on Apple Music Live Streams (Apple Music 1, Apple Music Hits/Club/Chill/Country). It's not an error with the service (works in anything non-sonos such as iPhone, Mac and HomePod. It's not bandwidth or these wouldn’t play. Only these stations are causing problems. Bug? Anyone at Sonos looking at it? Previous post mentioned an error on stream (if that was the case it wouldnt play on other devices surely?) or bandwidth, but I have a 1gbps connection, no other issues with any stream, atmos and lossless included, only these stations. 

Noticed that the Network option is missing but a Bluetooth is added from some Sonos speakers, app restart sometimes brings it back.MissingNo network but a BluetoothPresentHave network but no BluetoothAdded: wifi 300 stereo pair.

Just wanted to share a solution for my issue in not seeing Apple  Music as a content service. I live in Germany, but use English. Sonos had my country as ‘en’ in the address instead of Germany. The countries have to match. After that was sorted using the robot chat I still had an issue authorizing Apple. The robot turned me over to Marco. I sent a diagnostic number and he suggested checking if any unit updates were needed. My Beam needed an update. After that was accomplished it worked!

I downloaded the Sonos app on my desktop Windows 11 PC, and successfully added a music folder, which is on a secondary internal hard disk of the computer. Windows sees the disk as D:I then noticed that the Sonos app was offering an update, and I installed it.After that, the shared folders on both my Windows PCs were showing as inaccessable. I removed the shared folder on my desktop, and then I was unable to re-add it. I tried various ways, and got various errors. Sometimes it would re-add, but then it became inaccessable during the indexing process.What to do?

I am aware this feature request has been raised many times in the past, but the threads I found are now closed to further comments, so I am posting a new one here.I recently bought a Sonos Era 100 and I have been loving it so far. One enhancement I would really love to see, though, is more consistent loudness between tracks when listening to Spotify (especially playlists and shuffle).For reference, I also use a WiiM Pro streamer to listen to Spotify. WiiM added a toggle to enable/disable Spotify volume normalization in 2025 (*1), and it significantly improved the listening experience. As much as I love my Sonos, WiiM remains my go-to streamer when I need consistent loudness and don't want to keep manually adjusting the volume for each track that’s too quiet or too loud. I would love Sonos to offer feature parity here so the Sonos experience remains fully competitive.What I am requesting:Please provide a user-facing option for volume normalization when u

I get “operation failed” when I try to like a song on Pandora 

Is anyone else having problems with Deezer in Australia attaching the service to their Sonos account ?

I have a Play:5. Setting up a new account, on a different iPhone. I keep getting the “Unable to create Sonos account” error. I’ve rest everything, still unable to create new account.

An S2 system that’s been working fine off the same Synology NAS for years. No network changes. Sonos reports that it can’t read the music files from the NAS share. Rebooted all round (inc network router) and readded the Music Library share. Connects ok, indexes all the files (Library contents are fine), but trying to play a track gives a file access error. I’m baffled. 

ios app, changing volume or room assignments. hit apply and it reverts to where it was (imagine its way too loud and your wife is yelling turn it down). then the little circle spins and you cant turn it down. or off. its been years since they broke what was once a virtually bulletproof app. sonos will be primarily remembered as a case study of how poor management can utterly destroy a successful company.  

SetupLocation: Spain ISP: Orange Fiber Device: Sonos Port (Ethernet to router, also tested on WiFi) Other services tested: Qobuz, Deezer (both work perfectly, including lossless/hi‑res) Apple Music: via Apple One subscription Port normally used into a Yamaha R‑N301 + Wharfedale Diamond 225 (and also tested into an AV receiver)Main issueWhen using Apple Music integrated in Sonos (not AirPlay), with Lossless enabled:At the start of each track, I get a short audio dropout / micro‑skip exactly when the “Lossless” badge appearsin the Sonos app. After this initial dropout, if I let the queue play without touching anything: The rest of the tracks play fine, without further dropouts. If I change something dur

Hello,On top of my issue with the Amazon Music and Plex libraries, I am not able to access and read music from my NAS.Set-up:NAS : Unraid 7.1.4SMB config:Enable SMB: Yes (workgroup)Hide "dot" files: NoEnable SMB Multi Channel: NoEnhanced macOS interoperability: YesEnable NetBIOS: NoEnable WSD:YesI went to Library, add network device, then entered \\192.168.0.11\mylibaraythen my username and password.I got a message ‘library installed on your system” and then immediately after, I got the message box “\\192.168.0.11\mylibaray is not available blahblahblah”My NAS is online and my windows machine is connected to the sahred folder. Only the Sonos S2 can’t connect to it.Is it a bug still not fixed or there is an issue on my side?The user I am connecting with ash the read/write permissions on the shared folder….Thks for your help!Valyno

Hello guys,I have been using Amazon Music Family and my Plex library for years with Sonos.Since a few weeks/months, the Sonos app won’t play any content I select from the Amazon library. Just an error message.I tried to re-authorize Amazon Music from my phone. The process went through. But again, after searching for a title to play, error message.I tried to suppress Amazon Music from the services, to add it again. Same issue.Suppressed again, and now, when I select Amazon, it says impossible ta parse music, one issue occured when connecting to Amazon Music (translated from french).My Amazon Music account is active I can play from the iOS app.Other issue: Plex ! SOLVED: it was a port forwarding issue. the plex console turne red on external access after being green for a moment.The same, when I try to play music from Plex, I have a message saying “No available Plex Media Server has music libraries. Please create a music li

I can’t play my music in my library on my computer on my Sonos system. I’ve updated my son is up and I have updated music library 

Hi there,just gotten my first Sonos product, a soundbar. I am testing the app right now and listen to a few songs.I am wondering how to scrobble the music I am listening to to last.fm though. Somehow I cannot find an integration. This is a huge surprise to be honest since every audio device or software I used in the past 20 years supported scrobbling.Not having scrobbling on the soundbar is annoying but it will mainly play movies. But when there is no scrobbling I cannot take Sonos serious as a music player and won’t get any other speakers which I will use for music listening.So any help for scrobbling is appreciated, and if its not possible take this post as a feature request.Cheers!

I am experiencing an ongoing issue that has now persisted for over a year. One of the primary reasons we invested in the Sonos system was its ability to set alarms to play specific playlists — a feature we used daily. For the past year, however, the alarm function has been essentially unusable. Here are the consistent issues we experience:I cannot set alarms from my phone at all. My husband can set alarms from his phone, but only with the chime sound — no playlists will play. No matter what we try, the playlist option simply does not work.I have:Contacted your support team multiple times via phone and chat. Been told repeatedly that the issue “needs to be escalated” — but without receiving any follow-up or resolution. Double-checked every possible setting and update on our end.I would like a direct and specific response on:What is causing this issue? Whether Sonos