Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,836 Topics
  • 25,252 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3836 Topics

K
KarderbyContributor I
posted in Controllers and Music services

radio.net dead on Sonos

Radio.net has been removed as a Sonos service at their request. This was an important service for U.K. listeners as it gave access to non U.K. stations. I think this leaves us with just my tuner allowing us in the UK access to the world since Tunein/Sonos have blocked non U.K. streams. My tuner blocks access on other platforms - are there any other options for UK listeners ? 

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Airgetlam
17 days ago
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tayarsContributor I
asked in Controllers and Music services

Cant load music library

I recently updated my apple software to Sonoma and Sonos dropped my music library.  When I try to reset the music library, it tells me sonos was denied access to the library.  I/ve had several session with Sonos techs and so far no luck.

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T
17 days ago
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RJJRContributor I
asked in Controllers and Music services

I can't connect to Homey Pro.

Has anyone had same problem and know of a fix?

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R
17 days ago
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PeterMBContributor I
asked in Controllers and Music services

radio.net

"Radio.net is experiencing a full outage" message from Sonos will not go away.  It blocks the ability to search music.  Have deleted it from my services.  What to do??

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Airgetlam
17 days ago
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MoosewalkContributor I
asked in Controllers and Music services

Sonos App not finding my One.

The Sonos App bombs every time I try to connect. When I go and use the Spotify App it finds it immediately with no trouble and connects. I have seen related issues but no one is answering about any fixes. It Is An App issue not a Network issue. I would hope this is addressed in an upcoming update. The Sonos One works fine with Spotify, but not with the Sonos App. Please fix this. Great Speaker poor App.

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M
17 days ago
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ruhelleContributor I
asked in Controllers and Music services

Sonos S1

Hi I use sonos S1 and are not able to add radioplay  it was no problem on S2

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Jamie A
17 days ago
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RobdporterContributor I
asked in Controllers and Music services

Unable to play my Music Library.

I cannot access my Itunes Music or Playlists. I get the following error message "Unable to play song-cannot connect to my laptop/music because the server cannot be found." I can play all Sonos Radio channels without an issue. I am up to date with updates.

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Corry P
18 days ago
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flyingsmugContributor I
asked in Controllers and Music services

Sonos App Not Playing YTMusic or Sirius

I recently purchased a pair of Era 100’s, which I’ve been very happy with, but a few of the services I add to the Sonos App do not play. I have no issues with Spotify, Plex, Audacy, etc but I received an “Access Denied” error with SXM and “Unable to Play” with YTMusic. Some of my troubleshooting steps:deleted both services and re-added Re-authorized both services Rebooted Sonos system and my router Changed my DNS Tried to play via Windows and another deviceEach troubleshooting attempt ends with the same error. Any assistance would be greatly appreciated. Thanks!

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Airgetlam
18 days ago
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DigitalMusicPersonContributor I
posted in Controllers and Music services

How do I limit apple music levels?

When listening to Sirius XM at regular volume levels, say 25 on a Sonos One, if I then switch to Apple Music IT IS SUPER LOUD AND I HAVE TO TURN  IT DOWN TO LESS THAN HALF, AROUND 10 OR 11 AND THEN HAVE TO ADJUST EVERY SPEAKER IN THE HOUSE.Even setting it to volume 1 is too loud in some rooms. Is there a setting I can change to fix the level disparity between sources?

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106rallye
18 days ago
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mharris8Contributor I
posted in Controllers and Music services

Potential Class Action

When the speakers connect, they’re great. But when they don’t, I spend too much time, much unsuccessful, trying to connect them. And it is a common issue. Getting help requires payment even though it is Sonos’s fault. Sonos seems to invest everything into speaker performance and no in the connection software. With all these problems, is there a class action?

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Airgetlam
18 days ago
controlav
controlavMaestro
posted in Controllers and Music services

PSA: Spotify Hearts - where do the songs go?

My wife asked me this question, which sent me on a mission:“In the Sonos app when I ‘heart’ a song on Spotify, where does it go?”The tooltip for the Heart icon says “Save to Your Music” - this is a total lie.Hearted songs in fact show up here:In the Sonos app they are under Spotify / Your Library / Songs In the Spotify web player they are under Liked Songs, which is a playlist In the Spotify iOS app they are under Your Library / Liked Songs

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controlav
18 days ago
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CuzFeesheEnthusiast I
posted in Controllers and Music services

Unable to play song ‘song’ - the song is not encoded correctly. Issue since 15.2

Since the 15.2 release there is quite a few songs that display this error when trying to play them.  These seem to be mainly songs that are not lossless.  They were purchased over time from Apple Music.  They will still play if I use the Apple Music app, but they will no longer play from Sonos app.  I suspect some lossy codex broke with latest release. Occurs with all my Sonos products.Is this a known issue? 

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Airgetlam
19 days ago
F
ForrestProducer II
asked in Controllers and Music services

Music Library not updating after Sonos 16.1 (build 78151030) on MacOS

Since updating my MacOS and iOS controllers for Sonos, my Sonos is not updating my Music Library.  That is, even after rebooting both devices and multiple attempts to do so, the Sonos app on MacOS remains empty.All of my devices and Sonos speakers have been rebooted, this had no apparent impact on this issue.Does anyone know what the problem is?

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F
19 days ago
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chopperflocktonContributor I
asked in Controllers and Music services

advanced network settings

Hi I'm a Sonos partner and system integrator in the uk. we have a Sonos system at a clients house that has a very high level of security on their network, we are having huge issues with latency and the app sometimes taking 2-3 seconds to respond to a comment. I was unable to attend the recent online advanced network course and am unable to find it. can you please generate a case and give me a number so that we can raise this at the integrator - dealer level.  many thanks

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controlav
19 days ago
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GeorgekoayContributor I
asked in Controllers and Music services

unable to play youtube music

It keeps showing no selection is available, anyone still having this issue?

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Airgetlam
20 days ago
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JCBostonAvid Contributor II
asked in Controllers and Music services

TuneIn Pro on Sonos

How do I add a TuneIn Pro account (the one that suppresses introductory commercials from TuneIn) to Sonos?I purchased the TuneIn Pro app (NOT TuneIn Premium), and it works fine on the iPhone, but when I add the ‘TuneIn (New)’ option on Sonos, stations still play with lead-in commercials. I don’t want to use the TuneIn Premium subscription option.

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Schlumpf
20 days ago
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SneakattackmediaContributor I
asked in Controllers and Music services

treble

How can I get more treble out of my system?

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S
20 days ago
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ARHContributor I
asked in Controllers and Music services

Inconsistent Volume Increments in Android App

Howdy folks - Love the Sonos S2 app but it’s had a bug for a while that has gotten on my nerves. With the Sonos S2 App open, you can use the physical hardware buttons on the phone to increment the volume. Every press on the up button increases volume of the selected group, every press on the down button decreases the volume of the selected group. This works fine! The trouble is the selection of the volume increment. When adjusting the volume from a volume of 1, up will increment by 1. 1 goes to 2, 2 goes to 3, etc.  Once the volume is above 10, it begins to increment by 2. 10 goes to 11, 11 goes to 13, 13 goes to 15, etc. Once the volume is above 20, it begins to increment by 4. 19 goes to 21, 21 goes to 25, 25 goes to 29, etc. It also works the same way for decrementing but I don’t think this is ideal behavior. It seems the logic is implement like this:Volume 0-10 → increment is 1Volume 11-20 → increment is 2Volume 21+ → increment is 4But that means the behavior is different for up an

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Corry P
21 days ago
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TheRamblinManAvid Contributor III
asked in Controllers and Music services

I have an Apple Music Subscription with local files downloaded. Can I add them to My Library in Sonos?

I’ve had my Sonos system working ok until recently.  Underwent an ISP change that threw some things for a loop.Where I’m at now is….I have an Apple Music Subscription.  What I’d like to be able to do is download one of my Favorites playlist to the local hard drive.  Then, add that folder or playlist to My Library in Sonos so I don’t have to rely on streaming as much but rather play these local files that Apple lets me use for offline use.  Is this possible with Sonos/Apple?  I’ve been trying my best to add it and it does not work.  It will however recognize files I uploaded to Apple Music (so I guess they look at them as mine), but I can’t get the other local downloaded files to appear.   Any way to do what I’m thinking?  Thank you!

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Schlumpf
21 days ago
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tamouse1Contributor I
asked in Controllers and Music services

Error messeage: "Access to the shared folder "//MYMACHINE/MYMUSIC" is denied - check the username or password"

There is a seemingly related but frozen topic on this from a decade ago. Surprising this is still happening to people. This on a Macbook Pro M1 (16-inch, 2021), running Sonoma 14.4.1 (23E224)I have a shared folder containing all my music which is not an Apple Music / iTunes library. It has read access for everyone.I set in Privacy & Security > Full Disc Access: added Sonos and restarted it.It isn’t connecting, here is the error dialog:I’m not sure what username/password it’s complaining about. I’m giving it the admin credentials.

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Stanley_4
21 days ago
R
Rickey RocketContributor I
posted in Controllers and Music services

Playing music

Is anybody else bothered by the fact after paying a pretty expensive price for these speakers you then have to pay again to some subscription music service just to listen to music? Seems like for how much each one of these speakers cost (play 5) there should be some way to to actually use the speakers without having to pay for monthly fee. 

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Airgetlam
21 days ago
K
KidkongoContributor I
posted in Controllers and Music services

Sender können nicht mehr zu "mein Sonos" hinzugefügt werden

Hallo zusammen, stelle seit einigen Tagen fest, dass ich keine Sender mehr zu "Mein Sonos" hinzufügen kann! Habe es mit unterschiedlichen Radiodiensten versucht, wie z.B. TuneIn und Radioplayer. Es kommt immer die Meldung "Sender kann nicht zu Mein Sonos hinzugefügt werden". Habe daraufhin einige Sender aus "Mein Sonos" entfernt, weil ich dachte, es liegt am Speicherplatz - hat leider nichts gebracht. Die gleiche blöde Meldung! Leider sagt die Fehlermeldung nicht, woran es liegen könnte. Hat jemand auch das Problem und/oder weiss, wie man es lösen kann? Freue mich auf Infos dazu! Viele Grüße aus Norddeutschland!

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Schlumpf
21 days ago
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SgtBobCAVContributor I
asked in Controllers and Music services

Where is Rock Pantheon?

Is it just me, or has Sonos Radio “Rock Pantheon” disappeared?

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L
21 days ago
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ActarusTrending Lyricist I
posted in Controllers and Music services

Bug in my Music Library and when I listen to a radio

Good morning,When I listen to albums from my music library I click to launch them and then the application shuts down and restarts, this is each time I launch the application for the first time of the day on the Windows desktop.Then I noticed there on the Android phone application, that if I select a Radio from Sono Radio which is systematically a favorite on each first launch it will launch me the last radio that I listened to while I click of course on a different radio.Thank you in advance for your assistanceActarus Moderator Note: Modified in accordance with the Community Code of Conduct - mention of Beta program

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A
21 days ago
J
jbartondexContributor I
asked in Controllers and Music services

Apple Music Playlist Repeat - interrupted playback

Recently moved an audio system to run off the sonos port. Have 7 in total. We have a playlist from apple music of around 350 songs (about 22 hours) and the sonos keeps stopping before the playlist ends. The sonos settings are on repeat and shuffle. I am at a loss to get this to keep playing. The goal is to have the music playing 24/7 streaming from the sonos. Checked in the apple music app and cannot find anything to set the list on repeat or change any settings like that. Any suggestions would be helpful. 

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Sotiris C.
21 days ago
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