Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,369 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3862 Topics

D
DrallenContributor I
posted in Controllers and Music services

App Performance, or lack of!

Close to giving up on my Sonos system and looking elsewhere for a replacement. The App is just not for purpose!! Failure in connecting to speakers, failure to respond to commands once connection achieved. Ludicrous reconnection rigmarole required every time I want to listen to music. I’ve had enough. 

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T
20 days ago
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Mumba JonesContributor I
asked in Controllers and Music services

Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

After updating to Ventura 13.2.1, the Sonos Controller Application tries to update, but fails repeatedly. Is this a known issue? If so, what is the solution?

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S
20 days ago
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LisaB44130Contributor I
asked in Controllers and Music services

AirPlay cannot connect to Sonos

I have an iPhone 14 Pro Max and have no problems using AirPlay on any of our Sonos speakers (we have 4 rooms with systems), but my husband is trying to use his iPhone 15 Pro Max to use AirPlay and receives the error that AirPlay cannot connect to any of the rooms. He can use the Sonos app to play Apple Music, just not AirPlay.  Any suggestions on what our problem might be?Thanks

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D
20 days ago
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User916899Contributor I
posted in Controllers and Music services

SiriusXM Cover Art Not Updating

I can’t say exactly when this started, but recently, I’ve noticed that the Sonos App no longer shows album cover art when listening to Sirius XM channels. When listening to Classic Vinyl, for example, the app shows a graphic for the channel, but it’s static and doesn’t change with the song. Artist and song name change as expected.The SiriusXM app, on the other hand does display the album art.Anyone else seeing this?

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K
21 days ago
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chxContributor I
asked in Controllers and Music services

TuneIn working with some station and not others

Hi !  Have an issue since beginning of Jear 2024TuneIn on Sonos is not working with one station : BFM BusinessTuneIn on Sonos is working with another station : ABC Lounge JazzTuneIn on internet on TuneIn site is working with BFM Business stationIdentical behavior on all my Sonos (16) Same with Sonos Radio for BFM Business (probably going through TuneIn for that station)message : BFM Business n est plus disponible sur sonos : BFM Business is not avaible on Sonos anymore already uninstalled TuneIn and reinstalled TuneInuse a lot of Alexa, controller 2 and IPhone app to controlideas to fix it ? Diagnostic number 1714214360(4 Sonos are out of the 16 at this moment because outside and not using them in winter period)    

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Airgetlam
22 days ago
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f15soloistAvid Contributor I
asked in Controllers and Music services

Apple track pad swipe issue

I have had the same issue while using TWO different trackpad with TWO different iMacs. When I browse even with side swipe turned off I have the same issue as the Magic Mouse issue in the now closed comment. Old Mac and track pad was doing it for over a year. New Mac and track pad (humble brag) delivered today. Does the same thing. So it goes across computers, peripherals, software.

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M
22 days ago
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jimbob123Avid Contributor I
asked in Controllers and Music services

Device groups not on Windows

Hi allI might be missing something.On the IOS app I have an option to “create group”, where I can give the group a name, e..g Downstairs, and add in my Kitchen, Lounge and Dining Room devices. This makes it very easy to perform the same actions to all relevant devices.I cannot see any references to either this functionality, or the groups I’ve created, in the Sonos Windows app.Am I overlooking something?Thanks Jim

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controlav
22 days ago
meMyself
meMyselfContributor I
asked in Controllers and Music services

Sonos Controller S1 v16.1 shut down immediately under Win11 since update from v15.x

Hello everyone,Since I updated my Sonos Controller S1 under Windows 11 to version 16.1, I can no longer start the app.I briefly see the black SONOS S1 logo and that's it.The logo disappears and the app is closed.There is also no Sonos task to be found in the task manager.A complete uninstall and reinstall did not change this behavior.I only use Windows Defender as virus protection.Deactivating this virus scanner for a short time made no difference, so that was obviously not the problem.I am at a loss, does anyone have any ideas?Many thanks in advance and best regards from the far north of GermanymeMyself

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Corry P
22 days ago
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KarderbyContributor I
posted in Controllers and Music services

radio.net dead on Sonos

Radio.net has been removed as a Sonos service at their request. This was an important service for U.K. listeners as it gave access to non U.K. stations. I think this leaves us with just my tuner allowing us in the UK access to the world since Tunein/Sonos have blocked non U.K. streams. My tuner blocks access on other platforms - are there any other options for UK listeners ? 

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Airgetlam
22 days ago
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tayarsContributor I
asked in Controllers and Music services

Cant load music library

I recently updated my apple software to Sonoma and Sonos dropped my music library.  When I try to reset the music library, it tells me sonos was denied access to the library.  I/ve had several session with Sonos techs and so far no luck.

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23 days ago
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RJJRContributor I
asked in Controllers and Music services

I can't connect to Homey Pro.

Has anyone had same problem and know of a fix?

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23 days ago
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PeterMBContributor I
asked in Controllers and Music services

radio.net

"Radio.net is experiencing a full outage" message from Sonos will not go away.  It blocks the ability to search music.  Have deleted it from my services.  What to do??

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Airgetlam
23 days ago
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MoosewalkContributor I
asked in Controllers and Music services

Sonos App not finding my One.

The Sonos App bombs every time I try to connect. When I go and use the Spotify App it finds it immediately with no trouble and connects. I have seen related issues but no one is answering about any fixes. It Is An App issue not a Network issue. I would hope this is addressed in an upcoming update. The Sonos One works fine with Spotify, but not with the Sonos App. Please fix this. Great Speaker poor App.

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M
23 days ago
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ruhelleContributor I
asked in Controllers and Music services

Sonos S1

Hi I use sonos S1 and are not able to add radioplay  it was no problem on S2

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Jamie A
23 days ago
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RobdporterContributor I
asked in Controllers and Music services

Unable to play my Music Library.

I cannot access my Itunes Music or Playlists. I get the following error message "Unable to play song-cannot connect to my laptop/music because the server cannot be found." I can play all Sonos Radio channels without an issue. I am up to date with updates.

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Corry P
23 days ago
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flyingsmugContributor I
asked in Controllers and Music services

Sonos App Not Playing YTMusic or Sirius

I recently purchased a pair of Era 100’s, which I’ve been very happy with, but a few of the services I add to the Sonos App do not play. I have no issues with Spotify, Plex, Audacy, etc but I received an “Access Denied” error with SXM and “Unable to Play” with YTMusic. Some of my troubleshooting steps:deleted both services and re-added Re-authorized both services Rebooted Sonos system and my router Changed my DNS Tried to play via Windows and another deviceEach troubleshooting attempt ends with the same error. Any assistance would be greatly appreciated. Thanks!

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Airgetlam
23 days ago
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DigitalMusicPersonContributor I
posted in Controllers and Music services

How do I limit apple music levels?

When listening to Sirius XM at regular volume levels, say 25 on a Sonos One, if I then switch to Apple Music IT IS SUPER LOUD AND I HAVE TO TURN  IT DOWN TO LESS THAN HALF, AROUND 10 OR 11 AND THEN HAVE TO ADJUST EVERY SPEAKER IN THE HOUSE.Even setting it to volume 1 is too loud in some rooms. Is there a setting I can change to fix the level disparity between sources?

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106rallye
23 days ago
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mharris8Contributor I
posted in Controllers and Music services

Potential Class Action

When the speakers connect, they’re great. But when they don’t, I spend too much time, much unsuccessful, trying to connect them. And it is a common issue. Getting help requires payment even though it is Sonos’s fault. Sonos seems to invest everything into speaker performance and no in the connection software. With all these problems, is there a class action?

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Airgetlam
24 days ago
controlav
controlavMaestro
posted in Controllers and Music services

PSA: Spotify Hearts - where do the songs go?

My wife asked me this question, which sent me on a mission:“In the Sonos app when I ‘heart’ a song on Spotify, where does it go?”The tooltip for the Heart icon says “Save to Your Music” - this is a total lie.Hearted songs in fact show up here:In the Sonos app they are under Spotify / Your Library / Songs In the Spotify web player they are under Liked Songs, which is a playlist In the Spotify iOS app they are under Your Library / Liked Songs

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controlav
24 days ago
F
ForrestProducer II
asked in Controllers and Music services

Music Library not updating after Sonos 16.1 (build 78151030) on MacOS

Since updating my MacOS and iOS controllers for Sonos, my Sonos is not updating my Music Library.  That is, even after rebooting both devices and multiple attempts to do so, the Sonos app on MacOS remains empty.All of my devices and Sonos speakers have been rebooted, this had no apparent impact on this issue.Does anyone know what the problem is?

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F
24 days ago
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chopperflocktonContributor I
asked in Controllers and Music services

advanced network settings

Hi I'm a Sonos partner and system integrator in the uk. we have a Sonos system at a clients house that has a very high level of security on their network, we are having huge issues with latency and the app sometimes taking 2-3 seconds to respond to a comment. I was unable to attend the recent online advanced network course and am unable to find it. can you please generate a case and give me a number so that we can raise this at the integrator - dealer level.  many thanks

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controlav
25 days ago
G
GeorgekoayContributor I
asked in Controllers and Music services

unable to play youtube music

It keeps showing no selection is available, anyone still having this issue?

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Airgetlam
25 days ago
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JCBostonAvid Contributor II
asked in Controllers and Music services

TuneIn Pro on Sonos

How do I add a TuneIn Pro account (the one that suppresses introductory commercials from TuneIn) to Sonos?I purchased the TuneIn Pro app (NOT TuneIn Premium), and it works fine on the iPhone, but when I add the ‘TuneIn (New)’ option on Sonos, stations still play with lead-in commercials. I don’t want to use the TuneIn Premium subscription option.

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Schlumpf
25 days ago
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SneakattackmediaContributor I
asked in Controllers and Music services

treble

How can I get more treble out of my system?

6
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26 days ago
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ARHContributor I
asked in Controllers and Music services

Inconsistent Volume Increments in Android App

Howdy folks - Love the Sonos S2 app but it’s had a bug for a while that has gotten on my nerves. With the Sonos S2 App open, you can use the physical hardware buttons on the phone to increment the volume. Every press on the up button increases volume of the selected group, every press on the down button decreases the volume of the selected group. This works fine! The trouble is the selection of the volume increment. When adjusting the volume from a volume of 1, up will increment by 1. 1 goes to 2, 2 goes to 3, etc.  Once the volume is above 10, it begins to increment by 2. 10 goes to 11, 11 goes to 13, 13 goes to 15, etc. Once the volume is above 20, it begins to increment by 4. 19 goes to 21, 21 goes to 25, 25 goes to 29, etc. It also works the same way for decrementing but I don’t think this is ideal behavior. It seems the logic is implement like this:Volume 0-10 → increment is 1Volume 11-20 → increment is 2Volume 21+ → increment is 4But that means the behavior is different for up an

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Corry P
26 days ago
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