Controllers and Music services

2 questions. Can I get rid of/delete TV from your sources and delete Your services completely? also, will the thumbnails ever work properly? Or how do I get them to work properly? 

Hello,I am unable for some time to launch a radio from a title from Spotify from the Sonos app. The app says “the connection to Spotify have been lost”. The connection to Spotify is active (everything else related to Spotify works) I’ve tried to reauthorise the account - changes nothing I have this issue with any titleThank you for your help

How can I connect Spotify to my Sonos speaker? Moderator Edit: Corrected Sonus to Sonos

Windows app can’t access Spotify or Amazon music - problem connecting. Any attempt to manage music services gives an error saying there is no internet connection  and then the app just hangs. It has to be killed with windows task manager.FYI Mobile Sonos app on the same system works fine and both music services are ok from there - only the desktop app is failing.

iPhone 16pro. IOS and Sonos app updates and reset.  App crashes on phone and iPad when I try to set location 

As my new SONOS Port won't play M4a or 24bit wav files I(I want play my Chesky hires music files), what alternatives do I have? Other brands?I’ve tried converting them to 16bit wav files, but still won’t play on SONOS. Audacity won’t open them, but $500 laptop plays them fine with Foobar natively! Tried converting them to WAV16bit in Foobar, but they still won’t play. Only way I can get then to play is converting to mp3.

My left surround is 2 feet away and my right is more than 10 feet away.  After doing Trueplay, both surrounds show more than 10 feet away.  Any idea why the surround distance isn’t accurate when doing Trueplay tuning on iPhone?

The alarms were fixed after the app upgrade debacle in 2024, until the latest upstage this week when they've been removed again! (May 2025).The alarm option is still shown in the app but all previously saved alarms have disappeared and you can't save any new alarms you try to create.Even worse, the existing alarms are still in the system somewhere as they still play but there's no way to see, edit, or stop them!!Sonos, please re-fix the alarms! Phantom alarms that still play but we can't edit are a disaster! 

After building a queue , I would like to save it for future use as playlist - this is still possible in the desktop app - but it’s not possible in the mobile app - seems like a bad product decision - generally speaking mobile app is still lacking many features - and the volume management is still terrible also the basic stability and connectivity are lacking - but here I want to focus on Queue to Playlist functionality which is so basic  I would appreciate to know when you expect to add it back 

From yestwrday my S1 system refuses to play soundcloud songs and say that all are encoded inccorrctly. Anyone else experiencing this? Last time I had trouble with Soundcloud service it was a failure with the plugin.. and was fixed centrally.All other services are working fine!Thanks in advance! Are

The Sonos app on Android does not opt-in to per-app language settings. Coupled with the lack of an in-app language selection setting, this means users are forced to use whatever language is first matched to the device’s language preferences, something that is often not preferred for users of multi-lingual device configurations like myself. On Android, the OS offers per-app lanuage support that uses the existing language resources and doesn’t require any in-app additional features to be added. Enabling this option is a simple configuration change to the project config, as documented in the developer docs here:https://developer.android.com/guide/topics/resources/app-languages?hl=en#auto-localeconfig Please add support for this so we can choose our app language!

Well BBC Radio 4 and all the other stations no longer list in SONOS or in TUNEIN. As of this morning (8 am EDT)  I have R4 set as an alarm and it worked yesterday and today not. BBC Sounds does not show up in services. NONE of the BBC stations show in SONOS Radio or in TUNEIN In the TUNEIN app on my iPhone to which I have a paid subscription BBC Radio 4 now shows the following message.     Regional Restrictions    This station is not available in your region. Honestly this is so upsetting … BBC itself said that BBC RADIO 4 and WORLD SERVICE would be available TO ALL ANYWHERE.  And now they are taking it away ???That is the article where they said that https://www.bbc.com/news/articles/c8j1m721mp2o“The BBC has said its radio stations will continue to be available for people outside the UK

System was working decently and prompted for a required update yesterday (10/09/2025).  Since the update, I pretty much have a bricked system.  Takes several minutes for any app (desktop, iphone, etc.) to connect to system, but once connected, insanely slow and wont connect to any of the speakers or streaming services.  System has been rendered useless since update.  A look at reviews in the app stores over the last few days shows the same. It has gotten insanely ridiculous with SONOS.  If it wasn’t for having invested thousands into their ecosystem that is integrated into each room in my house, I would gut it and go with something else. At this point, it feels as if SONOS is just screwing with their customers.  Honestly, they probably lost any good engineers and coders they had and went with folks that only know how to vibe code - garbage in = garbage out. SONOS… is there a hotfix on the way to at least make our systems functional again?!

Hey up until today I’ve had no issues listening to BBC 6 Music through the Sonos Radio app but now it’s saying “Couldn’t Play Content, Try later” Anyone know how to fix this? 

Bbc radio 6/6 music suddenly stopped working in the netherlands. Anyone with any tips? 

I have been with Sonos for 15 years and it’s so sad to see a once perfect product and service can not get its act together and fix their app connectivity! Sonos, please Make Sonos Great Again!Thank you for your attention to this matter!

I’ve been reading a lot of information here, on Reddit, on Synology’s site (my router is Synology), and on Apple’s communities. I’ve also done many web searches and AI chats. Finally, I chatted with Sonos support and talked by phone (lots of time spent). The Sonos support included sending diagnostics a few minutes after the problem on three different occasions. Most recently, I did some digging with the help of Airplay documentation and searches. What I’ve found is that my Arc Ultra and Era 300s do not appear to be advertising AirPlay via mDNS correctly. My Sonos Amp is working fine. Here are technical details:SummaryMy Sonos Arc Ultra ("Bedroom") is advertising its AirPlay service via mDNS, but it consistently uses flags=0x4 instead of the expected 0x804. This prevents it from appearing as an AirPlay target on iOS/macOS devices, despite being on the same network and access point.Network SetupRouter:

I’ve seen variations of this problem specifically with spotify going back at least 4 years. Does anyone yet know if this is a sonos or spotify issue? In my case the service connects fine, but after 3 or 4 songs sonos starts skipping songs with a “file not found” error, and eventually stops after skipping several. I can correct it by manually pushing play on any song on the playlist and it resumes fine (for a short time).Based on what I’ve read elsewhere a few clarifications:affects both spotify only and mixed source playlists when spotify songs are included (and only breaks on spoitfy songs). I’m using spotify as the service within the sonos app. Phone or PC app does not make a difference. I’ve already unplugged and rebooted the entire sonos system I’ve removed and readded the spotify service No other service I use (including local NAS files) has this problem I have a very robust home ubiquity unifi wifi networ

Hi  I’ve been trying to add YT Music to Sonos S1 app but I’m getting Connection Error.  I’ve tried multiple times, logged out from the app and logged in again, uninstalled the Sonos S1 app and installed again.  Nothing helped.  I have other services added, Sverige Radio, Spotify, SoundCloud andd TuneIn.  Please advise how to resolve adding the YT Music service.Rgrds://Ingvaldur

They’ve had a long time to fix it, but its still unstable and lack elemental features. Have they learnt nothing? After trying to connect a new unit several times today I was left with several new rooms in the app, all unavailable because the unit crashes, but I can’t delete the rooms because the unit is not connected. Huh? Basic UX principles should be applied. 

For the past couple of months, I’ve been having trouble with Audible. I’ve been an Audible user since 2000, and I’ve played it on Sonos for almost that long. It is only recently that I’ve had a problem. The book will suddenly stop. Sometimes it will start again but at random places. It could pause at 3 minutes into the chapter, then start again at 2 minutes from the end. When it starts again, the timer shows it is still at 3. When it gets to the end, it might go to the next chapter or back to a random place in the chapter.A couple of months ago, it wasn’t this bad. It would just pause and then resume on its own. I thought that one of the speakers heard its wake word. I have two Sonos smart speakers. I also have several Google and Amazon smart speakers around the house. I no longer think that is the problem. That is why I’m asking the community for help.

Hej Alle - Der er opstået 2 problemer med min Sonos - begge har fungeret upåklageligt før:Problem 1:Afspilning fra Deezer på alle devices (både android og apple). Når man i app forsøger at starte afspiling stå den bare og tænker. Dernæst fejler den og siger den ikke kan afspille.Har defor forsøgt at fjerne Deezer servicen fra mit sonos system, men der fejler den også, med "Accounts not removed. Something went wrong when removing your accounts. Please try again.Hvis jeg går til min Sonos app på min windows PC, så er der ingen Deezer service. Hvis jeg forsøger at tilføje den fejler den - Efter jeg har autorieseret siger den bare "Error Unable to add Deezer account"Har prøvet at nulstille Sonos app på devices og forbinde igen - men problemet fortsætterNogen der har nogen ide til hvordan jeg får min Deezer konto til at fungere på Sonos igen? Problem 2:Afspilning fra mine egne biblioteker på NA

I have an ARC Ultra in my living room and a Ray in my bedroom.When I use the iOS app to try to start music in the bedroom, I get an error the like “The connection to the server timed out” or “Something went wrong.”When I use the app to try to start music everywhere, it plays in the living room but not the bedroom.Once I have it playing in the living room, I can use the voice assistant to group everywhere, and once it’s playing everywhere I can stop it in the living room and keep playing it in the bedroom.What’s going on? Can I fix it or do I just live with the workaround?

I am experiencing an ongoing issue that has now persisted for over a year. One of the primary reasons we invested in the Sonos system was its ability to set alarms to play specific playlists — a feature we used daily. For the past year, however, the alarm function has been essentially unusable. Here are the consistent issues we experience:I cannot set alarms from my phone at all. My husband can set alarms from his phone, but only with the chime sound — no playlists will play. No matter what we try, the playlist option simply does not work.I have:Contacted your support team multiple times via phone and chat. Been told repeatedly that the issue “needs to be escalated” — but without receiving any follow-up or resolution. Double-checked every possible setting and update on our end.I would like a direct and specific response on:What is causing this issue? Whether Sonos

I had some network issues and had to reset my wifi router. Since do this, I’ve been logged out of my Sonos app on my Samsung Galaxy S24 Ultra and I can’t log in again. When I hit the link to log in, the app opens a blank page in my browers and stops there. Occasionally I do get to a page where I can enter my email and password, but it won’t progress any further from that.