Controllers and Music services

When I look at the albums now in my library and the album has multiple artists it is split into many entries in the display. Effectively making the album view useless at it is not possible to play one album with multiple artists (and it it not reasonable to try and make hundreds of play lists one for each album manually).This is not how the album view worked in the old app :(

Hi everyoneRadio France's FIP radio links load ok using the Sonos app on an iPhone, but have stopped loading on an Android phone. Disconnecting/reconnecting Radio France to/from the app makes no difference, nor does clearing the cache of the app or a reboot of the phone.I am trying to avoid reinstalling the app because I want to retain the data for my system's setup.Any ideas anyone please?

Hello Everyone,I woke up today to find that my Mac Controller could no longer find my Sonos system. I reset Sonos Boost, router and the Mac controller but no luck.  System error says router is not in range and it is right next to my Mac. Is anybody aware of anything going on or have suggestions on how to resolve? I did notice an update to 26.1 of Sequoia as I was heading out the door today and perhaps that will resolve.  I am not sure if related, but I also noticed issues recently with my Mac and sites that use javascript. Perhaps all related? Thanks all in advance. 

CBC Music has been broken since the app update. I really miss the music streams that used to work perfectly before — I’ve been checking regularly to see if the issue has been fixed, but now even the live channels (CBC One and CBC Music) won’t load.It’s disappointing that we’re heading into another Christmas without access to the music that’s been part of Canadian tradition for so many of us. It feels like Sonos has forgotten its Canadian users. Please fix this — it’s long overdue.

I’ve used a local add free radio station for my alarm for many years (DR P1). Recently, adds from Tune In began to play every morning. I then deleted Tune In from my stations, but it kept  playing Tune In adds. Every time i try to set-up the alarm using the local station it reverts to chime - or if i choose the station via Sonos Radio, it plays the adds from Tune In (even whithout it being in my stations).This is VERY annoying. Is Sonos becoming an add based system?

I’ve used a local add free radio station for my alarm for many years (DR P1). Recently, adds from Tune In began to play every morning. I then deleted Tune In from my stations, but it kept  playing Tune In adds. Every time i try to set-up the alarm using the local station it reverts to chime - or if i choose the station via Sonos Radio, it plays the adds from Tune In (even whithout it being in my stations).This is VERY annoying. Is Sonos becoming an add based system?

I have quite a few playlists saved in the Sonos app. Most include tracks I searched and saved from Napster to my Sonos playlist. A few days ago, none of those tracks would play. An error message ‘lost connection to Napster’ would pop up and every Napster-derived track would be skipped over until the Sonos app reached a track sourced from a different streaming service. I did the usual stuff — cut the Napster connection, rebooted everything, reauthorized Napster, yadda yadda.Nothing worked. I reached out to Napster. Here’s what I got back:”Hello,  We understand how frustrating it must be to discover that playlists you’ve carefully built over time are no longer accessible. Those collections matter, and we sincerely apologize for the disruption this has caused.Napster is currently undergoing a significant transition. As part of this change, our traditional music catalog is no longer available. Unfortunately, this means that the saved

Hello,Happy owner of several Sonos speakers I just bought a CD player, the FiiO DM13 BT, to be able to use again my old CDs.I succeeded to connect the player to my Move 2 or an Era 100 via BT but any sound from the speakers…Do you think I have to use the Sonos PORT with this CD player to be able to enjoy my CDs ?(I have a lot of them already ripped in my NAS but still have others...)TIA

Hello, ever since the app update, I have been unable to create a room group without the playback stopping. Usually, I start listening in one room, then decide I want the playback in the full apartment so I attempt to add a room to the group. Every time, it stops the playback. Sometimes I completely lose the content I was playing and have to restart everything from the beginning. This happens no matter what service I am streaming from (usually spotify), and whether I create the group in the Sonos iOS or Mac app. So incredibly frustrating. 

I have been receiving the error message below in the Sonos app for the last few weeks whenever I try to listent to the CBC content provider through the Sonos app. 

I can't use YouTube Music in my Sonos app. Nothing shows up in the app, totally blank. I've installed the app multiple times, relinked my accounts, restarted the router and so on. Searched the forums and web, no answer. Am I doomed here?  

Hi,I am using Apple device and 2 Amps with speakers.yourube music app worked for few days and what ever the solution I apply it’s not working like removing google account, restart phone, restart Internet, reconfigure app multiple times and it’s not working what ever I do.any one has a solution for this? Regards,sri

Many of my friends and I have noticed that as of now (updated Sonos app and firmware), Relisten will NOT automatically advance tracks when used as a streaming service within the Sonos App.  This is quite cumbersome for listing to concerts.  Please advise.  

Can someone with Sonos explain to me why I cannot play more than 3 speakers at once without my music jumping from speaker to speaker. This is constant, and never ending. I’ve spent tons of money over the years to outfit my home with 10 speakers, including a Sonos Move. They have NEVER, EVER, worked properly. I have asked for advise on more than one occasion and have gotten nothing but “it’s my wi-fi”. I have reset all my speakers more than once; I have unplugged each one and readded them, and just two days ago I deleted my entire system and created a whole new account and added each speaker back. None of this has worked. Not only does the music jump from speaker to speaker, but no song finishes to the end before the next song kicks in. Though I am completely done with this trash company, I am stuck with what I have and would like it to work correctly. It would be nice to know if anyone else is experiencing these issues.

Hi,I can connect with Radio France services such as France Inter or Franceinfo, but it doesn’t work with France Musique and FIP.Please can you help ? 

If I change the audio and playback settings in the Android tidal app does that also change the bitrate of Sonos playback when using Tidal connect? My understanding is that it doesn't and that Sonos will use the highest bitrate file available for the Tidal subscription being used; but as for some bizarre and unhelpful reason Sonos S1 (does S2 still do this?) keeps the bitrate of a playing track a secret, it's hard to know for sure? Anyone know the answer to this?

We have successfully been sending iPlayer Radio or Spotify from an iPhone 13 (now iOS 26.1) to a Sonos Move, or to our Sonos Beam for some years via Airplay. We have Deco Mesh WiFi and the signal is strong. Since late November or early December 2025 we are finding that the music will stop after 5-10 minutes and needs to be restarted on the iPhone. It will then work ok for a further 5-10 minutes before stopping again……and again. We have an Apple TV connected to the Sonos Beam, and if we Airplay via that we get no interruptions. The Decos, the Beam and the Apple TV are all wired to the same network switch.Has something changed recently?

This problem is new to me. When I either scan my NAS library for more music, or remove the library and reattach it, I get two or three albums which index incorrectly. Specifically:The album appears 3 times in the album list Each instance contains the SAME single track (not different tracks, as would be the case if there was an AlbumArtist tagging issue) The other tracks in the album aren't shown anywhere The album can be seen in full and played from the folder navigation No changes have been made to the folder structure or tagging on the original filesI've attached screenshots. The key point seems to be each instance contains the same single track, not different tracks as happens if the tagging on a compilation album is incorrect. This usually corrects itself if I go into the underlying file structure and move the MP3 files into a newly created folder (a tip I saw elsewhere in this forum). But when I rescan to get t

i’ve seen this on an old topic which is now closed. Playing wxrt on audacy on my sonos (original play1 speakers) and it will start up plating and just stops after 5 minutes or so.  sometimes it will play all day if i leave it on but lately im lucky if the station plays 10 minutes. sometimes it comes back on but usually not. if i have the app open, it just shows  that the music is stopped and i can hit the play button to resume. but again it my stop again a few minutes later. it’s not my wifi. if i play the same station and app on my receiver with bluos, it plays fine and doesn’t disconnect. 

I paid £19.99 for the Sonos 2 speaker controller during my Sonos 2 setup.  It came from Apples AppStore. Was that a con?

I just did the updates on the ERA 300 and the ERA 100s.I use the Apple Music. I downloaded all my music in the highest quality.Thank you.

I recently added a Move 2 to my system. I also started using Apple Music. I have no problem starting to play music on the Move 2 using Apple Music: I start playing a song, then click the airplay button on the bottom. I see all of my Sonos speakers. I click the Move 2 button, and it starts playing. The problem is, after some random amount of time, it will stop playing on the speaker, and it seems to have disconnected. I have to go back and hit the airplay button again, and click Move 2 again to resume playing. This happens without fail after 10-20 minutes or so. I don’t seem to have this problem on my other Sonos speakers. I don’t THINK this happens when using Spotify, but I haven’t fully vetted that. I do not suspect a Wifi issue - my home has a professionally installed wifi system with full coverage throughout the home, extremely fast (1G service, generally get 600MBPS down in every room). Any suggestions? This is really frustrating. 

Anyone else having issues streaming BBC radio since Nov 1 is USA. No longer working on Sonos or tunein. I have tried via sonos speaker, also tried direct with tunein and access seems to be terminated, maybe licensing issue. I have managed to access it through mytuner radio but it’s not as slick. BBC sounds app is no longer available outside of UK. Help!

Bonjour, tout est dans le titre je souhaite écouter une radio disponible uniquement sur l’application Radio France et l’assistant vocal ne fonctionne pas alors que depuis le téléphone fonctionne pouvez-vous m’aider ?

I just bought a used phone (Samsung galaxy s6) to use as a dedicated Sonos controller. When I go to Google Play to download the app I am getting an error message saying “This app is available only for your other devices”. It offers to install the app on my other phone and tablet, which both already have the app. Same story with both Sonos app and S1. Searching for ‘sonos’ in Google Play pulls up nothing! Same with clicking on the ‘Sonos Inc.’ link.Is it the phone? My old phone was an S6 and I used Sonos on it without problems. I’ll keep searching the archive here, but haven’t found reference to this particular problem. Help!Kim