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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,106 Topics
  • 51,157 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7106 Topics
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LegallycuriousContributor I
posted in Controllers and Music services
playing files from mobile phone on Beam G1

When updating the beam generation 1 and using the latest app, the facility to play locally downloaded files is not available.I downgraded back the Beam back to the previous software version. I also downloaded the Sonos S1 app. I had to factory reset the Beam and add it via the Sonos S1 app.  I was then able to play files on my mobile direct to the beam.Has anyone found a way to easily play local files on the Beam via the Sonos app (not the Sonos S1 app)? Thanks

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L
5 days ago
controlav
controlavMaestro
posted in Controllers and Music services
TuneIn no longer supported, custom urls no more?

I see that in the Add Services dialog, TuneIn is listed as “no longer supported” (on mobile, Desktop doesn’t include the summary text). We are supposed to use “TuneIn (New)”, which requires a TuneIn account to work.Looks like this means we cannot add custom URLs any more once TuneIn (classic?) is removed?Support, can we get an official statement on this please?

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Z
5 days ago
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Hillbeley1Contributor I
posted in Controllers and Music services
Room selection highlight

Can the active speaker be more obvious - the grey ‘highlighting’ isn’t highlighted enough. 

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Corry P
5 days ago
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BoernGeeContributor I
asked in Controllers and Music services
Albums in music library

The unability to create the personal music library in searches is bad enough and has been reported by many users already.Now I faced another challenge when trying to browse the music library: so far, in the new app, the listing of albums was accurate, still a bit clumsy to go through without the A-Z bar on the side, but possible.On the weekend, without having done any further app update (Android), the album list looks very different. The Sonos app lists every song of an album as one album (!), so the actual list of albums is not there anymore. With 55.000 titles on my NAS, it has now become completely impossible to choose albums or tracks.Have other users also run into that problem?

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Corry P
5 days ago
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oyviContributor I
posted in Controllers and Music services
Alarm is not working

As mentioned in another post. Sonos alarm never seems to be able to turn on the radio. Instead it goes for a chime. The suggestion in the post is super annoying. Try to wake the system up. The problem isn’t that the radio is unavailable it is just not able to connect or something. But when I turn off the chime the radio always works! Like always. Why don’t Sonos wait 30 seconds for the radio to be switched to Chime. Because the chime noise is perhaps the most annoying thing ever to get awoken by. This morning I also tried the idea of waking the network. So it has been super awake.It’s just Sonos which is slow. Please fix this.

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5 days ago
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tjwilliam07Avid Contributor I
posted in Controllers and Music services
Trueplay toggle for speakers moved on Android

Any update on the availability to at least turn trueplay off from an android device?  I know it "saved" our Trueplay settings but if I move my speakers around I should be able to at least turn Trueplay off.  That has nothing to do with the microphone used in androids and cannot for the life of me figure out why I can't toggle that off anymore?? 

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K
6 days ago
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ReginaldoContributor I
posted in Controllers and Music services
Sonos App the worst yet

Is it me or is the latest Sonos App the worst ever user experience. I hate it !!!

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6 days ago
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CJJ LincolnContributor I
asked in Controllers and Music services
Sonos Control

I have setup SiriusXM in my Sonos account.. I can access SiriusXM through the Sonos app but i cannot get my Sonos Control to connect to SiriusXM. I keep getting an error message stating “unable to browse music - there was a problem connecting to SiriusXM.” How do i clear this error on the Control unit?  

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6 days ago
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Stewie8462Contributor I
asked in Controllers and Music services
EQ and Volume not saving

So my app recently updated and now I can’t change my EQ settings or control volume limits on my devices.  anyone else experiencing the same issue. Worked fine before the latest update..   

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MoPac
6 days ago
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fntmContributor I
asked in Controllers and Music services
Cannot play any song from Anghami Music Playlist and followed Playlist not visible

Using Anghami Music here.1. Playlists cannot be played, end up with a circle. It doesn't matter if it is a followed Playlist or own Playlist. 2. Playlists added to Sonos favorites are empty and cannot be played Diagnostics submitted 

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F
6 days ago
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mfs2112Trending Lyricist I
posted in Controllers and Music services
List of features that still need to be fixed (Android)

Hi Folks,3+ months into the updated Sonos app debacle, here is a list of features that worked great on version 16 of the app but still do  not work on version 80 of the app.  I hope we can get fixes for these and check them off in less than 3 months:Add/Edit tracks to a Sonos playlist. I use playlists heavily from music in my local Library. Some of these playlists have thousands to tracks.  Since the upgrade, I cannot edit them at all. Album art. Album art no longer displays for tracks from my local Library. When viewing the queue, the app should zoom to the currently playing or last played track. When a playlist has more than dozen or so tracks I shouldn’t have to scroll to find the current track. Touching the volume bar should allow me to adjust the volume for any of the devices currently being used. Now I have to click the speaker list at the bottom. I suppose this is mainly personal preference.  I will try to post here as each of these get fixed (hopefully!). MikeS 

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press250
6 days ago
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WannContributor I
asked in Controllers and Music services
Can't see queue from spotify

If I search for an album (or a playlist) on Spotify from the Sonos app and choose to play a specific song on the album, the first song of the album or playlist plays, not the one I chose. When opening the queue for that specific room in Sonos app the queue seems disabled and it looks like when I used to play on a Sonos speaker from the Spotify app. Image attached.Both iOS and Android. Anyone else experiencing the same? 

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6 days ago
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DamesyContributor I
asked in Controllers and Music services
Connecting to my NAS

HiI mainly have used my Sonos system to listen to my own music, which is stored on a Buffalo LS-WXLF5D NAS.I had it set up and working fine on the S2 app.Since the up-heavel with the app, I have been without this function. I now see that Manage library is back. I have gone to Add Folder / Enter Share info….given my PC path name and the NAS mapped folder - //192.168.1.10/ZBut, I just get Access is denied. I’ve tried with and without the NAS’s username and password, but same result. Have also tried turning off my Firewall, but same result.Am I doing something stupid? As I say, it previously worked.Thanks!Damien

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Stanley_4
6 days ago
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Mrytk421Contributor I
asked in Controllers and Music services
Youtube music playlist only shows 500 songs

I've created a YouTube music playlist that has all of my uploaded music. However, the sonos app on Android is only allowing a max of 500 songs in the queue. Or at least that's all it is showing.Is this issue being resolved?I wish they'd go back to playing from device as an option. I know, it was supposedly too much to keep up with security updates.

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MoPac
6 days ago
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essenbyTrending Lyricist I
posted in Controllers and Music services
the Music Library “fix”

I, like every other Sonos user, lost access to my beloved local music library curated from my personal “hard copy” musical collection and playlists when the new app was released.  However, I was a lot better of that most because I had an old iPad with the “old” S2 app which was still able to play from my library.  Every time it offered to update I refused point blank for that very reason.Today however it appears that a device update has rendered the old app useless because it is now no longer able to control my Sonos speakers.  I consider this an almost underhand and sneaky way to “force” me to use an app which no longer serves the purpose I originally intended it for and renders my expensive speakers a lot less attractive than they were.A fix for this was hinted at being available “mid June” but still no sign. PLEASE, PLEASE, when will this be fixed?  And if the answer really is never, please come clean so I can attempt to offload my speakers on to someone who doesn’t need it want the

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6 days ago
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Moate0Contributor I
asked in Controllers and Music services
music on usb router still not accessible

Is there going to be an update to access my usb router to play my own library? Or is there way to connect?

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I
6 days ago
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Geyes54Contributor I
posted in Controllers and Music services
Not playing Apple

Seems like I am in the same boat with so many others.  I have 7 Sonos One SLs and Apple Music will no longer play.  I was looking to purchase the surround 7.1.2 setup, but this has completely turned me off of getting it.  Seems like app updates can render your speakers useless.  Or at least useless for your primary use.  I miss the time when things weren’t so reliant on connection.  I have tried to reauthorize with no success…i can see the service and pick the playlist, but it just spins.  Any help/workaround is appreciated. Sonos, try some beta testing before crippling the users.

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6 days ago
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PopkidContributor I
asked in Controllers and Music services
Alarm did not go off at set time

Hi all sorry if someone has already asked but does anyone has the same problem?   I set my alarm either chime or sono favorite like a radio.  However, it never go off at the set time.  I live in UK and she since the new app my alarm isn’t working anymore…Any help will be very much appreciated.Thanks

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Corry P
6 days ago
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BrianWarringtonContributor I
asked in Controllers and Music services
app updates have duplicated music library albums and lost some tracks

I use sonos for playing old cds from music library.It now seems that it has duplicated albums and juggled the order of tracks around.Very frustrating as playing cds was the main reason to buy sonos.I can't face dealing with support again as it wastes loads of time. Any ideas how to rectify the duplicate album issue? ( they're OK on the laptop , so it's not the source material).  I have updated the app ( samsung A54) and the laptop plus tried to update the music library to no effect. This is subsequent to the phone app crashing a couple of days ago with message it's due to a bug.  Retry when developer resolves bug.  Also some songs have gone missing from sonos but are in the source directories  Has anyone any suggestions as to how resolve this?

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6 days ago
Anton
AntonContributor I
asked in Controllers and Music services
'Non-standard' downgrade to S1

Hi everyone,I currently have 4 x Play:1s, a gen 2 sub, a Five, a Roam SL and a gen 2 beam. They are all running firmware 16.1.1 (build 78152020) and are controlled by the 16.1 S2 android app (build 78151030). I ‘sideloaded’ the 16.1 version following the disastrous release in May.My main use case for Sonos is to play my personal library of music from a USB stick connected to my router on 2 zones (2 x play:1s and 2 x play:1s plus the sub). The beam is used solely with a TV, the roam/five are used to stream internet radio.For various reasons relating to my routers support for SMB1 (ASUS DSL-AX82U), not having a NAS, working without internet and not wanting to upgrade to the latest app version, I want to downgrade the play:1s and the sub to S1 and separate the components into 2 systems, with the more up to date components on 16.1 S2.The 16.1 S2 app does have the option under ‘support’ to ‘downgrade products to S1’ and I’m wondering if anyone has done this on the pre-May S2 app? 

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Schlumpf
6 days ago
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zxb2Contributor II
asked in Controllers and Music services
Media library on an external SSD drive (not a NAS) directly connected by USB (not to a router)

Since installing the update in May, I haven’t been able to use my Sonos speakers for the only use that matters to me: play the music recorded on an external SSD inserted in the Satechi Stand & Hub For Mac Mini (https://tinyl.io/BOh8) connected to my Mac Mini through USB. I followed the instructions from https://trello.com/c/wcfwIU8A/2-local-music-library But… Any help would be very much appreciated. 

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Pools-3015
6 days ago
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kwjohn1969Contributor II
asked in Controllers and Music services
New Sonos App - Sort Sonos Favorites

I can’t seem to find a way to sort my Sonos Favourites alphabetically, or anyway actually.  If I want them alphabetically, I have to add them in reverse order so that they are sorted correctly, but then if I decide to add new ones, there is no way to sort them unless I remove them all and re-add them again in reverse order.Is this going to be fixed in a future update?I have the latest version running on my iPhone (latest iOS version).Thanks,K

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K
6 days ago
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AndigallsTrending Lyricist I
asked in Controllers and Music services
System not found on network ……. EVERYTIME i access app

Hi folks, turning to the community as one last throw of the dice to try and resolve this, otherwise I will be selling the 2 x Move speakers. Having read through the various posts around the updated app (absolutely horrible) and various posts surrounding my similar issue, I have been unable to find a solution that works.  when I try to access the speakers through the app (BT full fibre and iPhone 15 pro) I get the attached error message about “system not found on network”. I then search and add my speakers once again. Within 2 minutes, they disappear yet again.  I have to go through this process EVERY time I access the app, I have been unable to simply open the app and play music since the app update.  can anyone offer some advice with this that has maybe found a solution as I do love the speakers but this has now become unusable and will be forced to sell.  thanks all. 

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6 days ago
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grussell73Contributor I
asked in Controllers and Music services
BBC Sounds - drop outs - song not encoded properly

I’ve got an unusual issue which has started over the last few weeks.The Sonos in my bedroom (Wired Sonos Amp S2) when playing BBC sounds keeps dropping out - sometimes after 10 minutes, sometimes every 1 minute. The stream sometimes recovers after a 5 seconds, other times it simply stops.This morning, when I played the same stream via my desktop App, it actually has given me a more useful error message (than I got from the App) stating “song not encoded properly” ?However, if I play BBC Sounds via my mobile or desktop, it plays perfectly.I’ve done the normal “reboot everything” including internet.I’ve also setup continual PINGs from my desktop to the Sonos in question (just in case its somehow having connection issues) and to the Internet (just in case my Internet is failing). Everything shows a constant connection. Obviously Sonos buffers the audio stream anyway, so the odd packet loss should not impact it (if I stop the internet it takes around 25 seconds before the radio actually st

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6 days ago
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piccadillyAvid Contributor I
asked in Controllers and Music services
Multiple Copies of albums in my SONOS Music Library

I have managed to reinstall my Music Library held on a Toshiba Hard Drive so SONOS is now picking it up.However, in most cases, up to 20 copies of each album are showing on the SONOS S2 app. some copies with either no tracks listed, or some copies with a few tracks from the album , and a few different tracks on another copy!Clearly I have done something wrong!Any advice on how to correct this situation would be helpful!Kind Regards,     

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MoPac
6 days ago
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