Sonos app is not working

Did you power down all Sonos devices when you rebooted your network? Often, that seems to make a difference. 
 

Make sure all devices are on the same vLAN, that means the same SSID and password for all. It might also help if you wire one device to your router, but that depends on which device, and the settings you had before they disconnected. Hopefully you hadn’t turned off SonosNet. Don’t connect surround sound or Subs by wire, ether. It might be helpful to know what speakers you have, and if you’re running S1 or S2.

I’ve never had the chatbot tell me no one was available, just that the wait was a long time, since it was a weekend. If I were you, I would, if nothing above helps, submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Yes, first i restarted something then another thing but then I throught that and I rebooted all at the same time but nothing.

All were in the same network (but it has repeaters, however I dont think one was connected to another network, also I already putted them in different places without the same router connection (but the same SSID) and it worked, it was sound in all the house without delay).

I tried to connect my Beam (Gen 2) to the ethernet but only the soundbar without the Sub or the rears was detected.

Now tomorrow I will call, not chat. In fact, I made the submit diagnostic before the bot told me that ;(

I hope they can help me, because my speakers aren't even connect to the internet now.

Also there is two different LANs but even connecting me two both nothing was different, I have 4 routers, but for Sonos I will only use one with only one SSID.

I never deactivated SonosNet, I think it still useful :)

Just as a caution, before your conversation with Sonos, they are required to be on a single LAN, they can’t be distributed across two. And it will be difficult with four routers, Sonos is designed to be on a single LAN, with a single router supplying IP addresses to all devices. I’d guess that four routers are confusing them, with each router likely attempting to serve its own IP addresses, rather than just one. You might try unplugging all but one router and see if that resolves your connection issues, as four (or extenders, which generally set up their own IPs) could be causing issues, with four routers, you’re really setting yourself up for issues with Sonos, which expects a much more simple network connection. 
 

Como advertencia previa a tu conversación con Sonos: los dispositivos deben estar en una misma red LAN; no pueden estar repartidos entre dos. Tener cuatro routers complicará las cosas, ya que Sonos está diseñado para funcionar en una sola red LAN donde un único router asigna direcciones IP a todos los dispositivos. Es probable que los cuatro routers estén causando conflictos, pues cada uno intentará asignar sus propias direcciones IP en lugar de haber una única fuente de asignación. Podrías probar a desconectar todos los routers excepto uno para ver si así se resuelven los problemas de conexión; tener cuatro routers (o extensores, que por lo general generan sus propias direcciones IP) suele dar problemas con Sonos, que requiere una configuración de red mucho más sencilla.

Adding in the aditional mesh network and Wi-Fi channel Sonosnet requires is not going to make your situation better.

As you mention several networks, Sonos requires all Sonos, your NAS (if present) and the controller device to all be on a single LAN.

Extenders are not supported, the many reasons why are covered here in old posts and the support documents, basically they do not support the connections Sonos needs. Far better to remove extenders and use a modern mesh system with multiple access points that do provide the needed connections.

Yes I know, ​@Airgetlam I deactivated DHCP in the other routers, so all were in 192.168.100.x (routers were .1, .2 and .22) and until yesterday it stopped working, I know the reasons why Sonos does not support it, so if it worked before is good but Sonos will never support me on this.

What I mean is: For solve this problem I created a new SSID for only the Sonos products, only one signal (no more extensors in this one), and with all the preferences they recommend you, but when I tried to change the Wi-Fi it does nothing, I made all the process to update the wifi and it said that it was fine but the app still showing that I dont have Sonos products in that new ssid what I connected my Sonos and my phone. That's what is making me confused.

However, finally they got connected, one by one, as it were new (I rebooted all them) but I did nothing different as yesterday (yesterday I done all the stuff I said above) and it only needed to stay in connection mode all the nights 😆.

Now I understood the people who says the app isn't the best and I knew but never I had such a terrible problem.

Thank you both, ​@Airgetlam and ​@Stanley_4 

:)