Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,984 Topics
  • 20,545 Replies

2984 Topics

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KkhausContributor I
asked in Controllers and Music services

artist search

Artist, regardless of artist, is not showing results from Spotify. And, the new search pulls zero results despite saying all services are operational. Please advise. 

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Corry P
25 days ago
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yonan32Contributor I
asked in Controllers and Music services

Spotify switching to bluetooth earbuds after away from then back near phone

I’m encountering a weird user experience when using Spotify connect through phoneI am using a hearing aid that is bluetooth connected to my phone I start a song on Spotify on my phone, then send it to my Sonos to play I often leave the room, and thus my bluetooth connection would be interrupted. This is not the issue, as the song will keep playing on my Sonos But when I came back to my room, and my hearing aids got connected again, Spotify will then switch back to my hearing aid, and thus the song will stop playing on my Sonos.Not sure if this is a Spotify issue or Sonos issue? 

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Y
25 days ago
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jonjuniorContributor I
asked in Controllers and Music services

Playlists

HiMy music library is stored on a Synology DS220+ NAS and I use iTunes on my Windows PC to manage my music and my playlists are created in iTunes.When accessing the music library in the SONOS app, amongst other links, there is an ‘Imported Playlists’ link that takes me to a list of my playlists that have been created in iTunes.In amongst my playlists, I can see a link called ‘Downloaded’ and another called ‘Purchased’ and these don’t appear in the iTunes app or on my NAS.Both links seem to contain my whole music collection but I don't know why they are there, what they are for and also, if they can affect the limitations on the number of tracks SONOS can handle.  My collection is about 35,000 tracks in total.Can anybody advise why I can see these playlists and also if I can remove them?

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M
26 days ago
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Dcgman#1Chromatic Producer I
posted in Controllers and Music services

sonos SUCKS

Yes, today Sonos SUCKS. That is all. 

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D
26 days ago
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Stephen_D_118Contributor I
asked in Controllers and Music services

FLAC file issue

I have searched past topics but have not found an exact match for my problem. Like many others, I used to play music located “on this device” (Android phone) over my Sonos network. Everything was working until a recent Sonos app update where they removed that option. I was annoyed but saw that it was still showing my PC on the available list. I have my music folders on the PC set to be seen and accessed on the network. So I tried going that route on the Sonos app. I asked it to select all artists which it dutifully did. Great, so far. I selected an album from an artist, it shows the tracks, and plays them. I’m thinking, okay, my PC is on most of the time anyway so I’ll just use that instead.Well not so fast. There are a couple of artists that I really like and had ripped their CDs as FLAC files using EAC. Those files show up in the Sonos app but when I try to play them, I get the  message, “An error occurred while adding tracks to the Queue (701).” I am stumped. All of my other music,

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S
26 days ago
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domgContributor I
asked in Controllers and Music services

How do I convert a spotify playlist to a sonos playlist

There seem to be a million threads on converting/exporting playlists out of Sonos, but I want to convert a playlist from Spotify into a Sonos playlist.  I want to do this so that I can add songs to the playlist that do not appear on Spotify.

4
D
26 days ago
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JZ05Contributor I
asked in Controllers and Music services

Airplay

I have 1 sonos one a100 and 2 sonos play:1 can i airplay to the sonos one and get it to play through the play;1’s aswell??

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Airgetlam
26 days ago
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ChezparrsContributor I
asked in Controllers and Music services

Connecting You Tube Music to Sonos

I don’t appear to be able to add You Tube Music as a Service on Sonos 2 appI have tried lots of variations of set up account names etc and all I get when I your to connect to You Tube Music is “no selections are available”Please could someone help me

1
Corry P
26 days ago
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BluesdenContributor II
asked in Controllers and Music services

Am I overthinking this? Logins and experiences for unique users...

Hello.I’ve searched and read the forum and it could well be the case that I have tied myself in knots overthinking this problem, or it is as difficult as it seems :-)  Either way any help and assistance would be welcome.I have an S1 system with 5 x One’s, an Amp and a Connect with 4 unique users (1 Generic Sonos and 3 humans), several Google hubs and Amazon Echo devices.  Spotify account is a 5 user family account. My first issue is how do I assign unique users to unique Sonos units using their own login’s to Sonos with Spotify running on their account only with the communal units running a Sonos dedicated Spotify account. My second issue is how Sonos and Spotify playback can be handled by either Google or Amazon devices connected to a particular users Google / Amazon login and unique Sonos unit. Here is what I would like to achieve:Sonos unit 1 - AMP - in communal area using generic Sonos account and Sonos specific Spotify account set as default player for Google device Sonos unit 2 -

1
Corry P
26 days ago
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jdanContributor I
posted in Controllers and Music services

Bibliothèque Musicale Android

Bonjour, il semble que l’accès à ma bibliothèque musicale stockée sur mon smartphone Android ne soit plus possible. Pourquoi avoir supprimé cette fonction? Je ne veux pas enclencher mon PC ou m’inscrire sur un cloud quelconque pour écouter ma musique. Est-il possible de télécharger une ancienne version de l’application Sonos qui était parfaite?Est-il possible d’utiliser une autre application pour écouter ma musique stockée sur Android?Pourquoi remplacer une version qui fonctionnait bien par une version plus limitée? C’est dommage, j’étais content de Sonos jusqu’à ce jour.Cordialement.

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J
26 days ago
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Richard_109Contributor I
asked in Controllers and Music services

Apple Magic Mouse Gesture Swiping Frustration

I am using the Sonos controller on my iMac M1 chip using Ventura 13.4 software.  When I am scrolling down music on the right of the app using the mouse, the left and right swipe gesture is so sensitive it moves back and forward between windows in the app.I have turned off the swipe gesture in the Settings for the mouse in system preferences however the Sonos app seems to be overruling this.  It is SO annoying!  Anyone any idea how to turn it off?

4
Airgetlam
27 days ago
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AweStunContributor I
asked in Controllers and Music services

Library drive died.. restored backup but all playlists broken.. can i fix them ?

 I have replaced brokern NAS with new one put on same ip address but all the links are wrong is there a way to edit path of links in sonos playlist?

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buzz
27 days ago
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GiacomoGoContributor I
posted in Controllers and Music services

Hoopla Digital service for Sonos. Get your library card, and get all of this content.

Hoopla Digital streams your local public library content: “hoopla puts your public library at your fingertips. Anytime. Everywhere!”So why is there no Sonos service for this wealth of content .. that you’ve already paid for through taxes?I guess it’s just ‘cause people don’t realize how much content is sitting right there waiting for them to get a library card.There’s a closed topic from a few years ago, but this should not require a TV or a Beam or … People are still struggling for years to get Libby Overdrive to work … for audiobooks. Libby doesn’t support music streaming.Anyone have a way to add hoopla digital as a sonos service?

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G
27 days ago
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planetrichContributor I
asked in Controllers and Music services

Why don't SONOS Updates ever work?

As with most folks here, I’m mystified as to how poorly software update works.   I’ve had Sonos equip for almost 10 years and it’s been 10 years of pain, with software updates constantly failing.      

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ratty
27 days ago
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BurtqwertContributor II
asked in Controllers and Music services

Volume Control

Hello, I think it must have been the last update?My volume control on my mobile app has changed feedback. Before, when I slide it. it would click for each number up or down. Now I have no clicks and the volume does not change until I stop sliding or let go.I prefer the old method, I found it more positive and it gave a sense of quality. Anyone else? Simon

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B
27 days ago
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JacqsKContributor I
asked in Controllers and Music services

account not working

Hi. I recently changed my router and now my Sonos account looks like this. Tried removing the app but that doesn’t work. Both my products are still registered when I look at my account online. All tutorials for connecting to a new router require access to my system on the app which I am unable to do😩 Help!!! Thanks 

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ratty
27 days ago
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TorbenKPContributor I
posted in Controllers and Music services

Sonos cannot connect to library after Ventura 13.4 update

After updating to Ventura 13.4, the Sonos controller cannot connect to the library.. have tried reinstalling the app and removing the lib but fails when connecting to the app stating the computer refused to let Sonos access the folder ...

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M
27 days ago
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GiacomoGoContributor I
posted in Controllers and Music services

Freegal Music service for Sonos. Get your library card, and get all of this content.

Freegal Music streams your local public library content:“Offering over 18 million songs belonging to 200+ genres— including Sony Music’s catalog of legendary artists— Freegal Music+ is one of the most popular library services in the world, and with 200,000 songs added monthly, ...”So why is there no Sonos service for this wealth of content .. that you’ve already paid for through taxes?I guess it’s just ‘cause people don’t realize how much content is sitting right there waiting for them to get a library card and stream.Anyone have a way to add freegal music streaming as a sonos service?

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G
27 days ago
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SweepyContributor I
asked in Controllers and Music services

Changing iPad

I have an Era 300 connected via Wi-Fi, AirPlay and Bluetooth and controlled by my iPad.Considering changing my iPad.As in the past, I’ll use my Mac to backup my old iPad and then transfer content to my new iPad.Will my Era 300 just work again after I change iPad or is there something I need to perform on my new iPad/app/Speaker to get it to work again? Thanks in advance…. 

3
106rallye
28 days ago
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MpellisContributor I
asked in Controllers and Music services

Apple Music account can't be reauthorized until Sonos product update

When I try to access my Apple Music I am getting a message that says it can’t be reauthorized until one or more of my Sonos products is updated. What does this mean?I have Sonos One speakers and a Sonos Sound Bar,  I can access Pandora and Amazon Music but not Apple. 

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Airgetlam
28 days ago
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sklein11Contributor I
asked in Controllers and Music services

Sonos won't search Spotify

Sonos App has stopped searchin Spotify.  Both Sonos and Spotify are “working” -- i can play spotify content from within Sonos -- but I cannot seach from within Sonos.  I have (soft) repooted the speakers, rebooted my phone and removed and then readded the service,  None worked.

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M
28 days ago
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CharpiContributor I
posted in Controllers and Music services

problème entre sonos et spotify

Bonjour,Mon application Sonos a été mise à jour sur les deux appareils que j'utilise...Depuis, Spotify qui était dans mes services n'apparaît plus dedans... (je ne le trouve plus non plus dans la liste des services proposés par l'application...) Et quand je passe par l'application Spotify, je vois mes enceintes apparaître mais quand je cherche à envoyer la musique dessus, ça ne fonctionne pas...Auriez-vous des conseils?

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28 days ago
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groove_regulatorTrending Lyricist II
posted in Controllers and Music services

"//{nas path}/Folder/" is no longer available

Hi there, recent issue with my S2 system, after adding a few more albums to my 22K track music library stored on my NAS it continually failed to update throwing the  "//{nas path}/Folder/" is no longer available error, sometimes immediately sometimes after a few minutes of indexing. Surprisingly my S1 system (on the same LAN) can read and index the NAS share with no issues. My S2 system comprises of a Port (ethernet connection) and a Roam. My S1 consists of a Connect/ZP, a Play 5 and One SL. Sonos have acknowledged there is an issue but cannot advise of a timeline for a fix.If I create a small library on the same NAS with a few albums the S2 system can index it. I’ve seen some similar posts with the same issue including suggestions of changing the library structure into a number of smaller chunks but this isn’t acceptable for me.Other suggestions welcome, or keen to hear if others are having the same issue.

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I
28 days ago
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ECSmithContributor I
asked in Controllers and Music services

playing wrong stream?

Recently I’ve had an issue where I select a streaming radio station, let’s say CBC (I’m in Canada), it will play a different radio station, often one that was playing before like KEXP. It will display the graphic from the radio station I’ve selected but play a completely different stream.Usually if I stop and close the app and re-open it it seems to realize what’s going on and play the correct stream but it often takes a couple of tries. I’ve been using Sonos for quite a few years and this is a new issue.Has anybody else had this happen?   

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T
28 days ago
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Tonyk57Contributor I
asked in Controllers and Music services

Issues authorizing qobuz

Trying to set up Quobuz. Following the prompts in the Sonos app. Get to ‘Authorize Quobuz’, click it, then Error 500 - can anyone help?Thanks

2
T
29 days ago
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