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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 62,078 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9332 Topics
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rbroadbeContributor I
asked in Controllers and Music services
Amazon Music Playlist - SONOS adds songs

I have an Amazon music playlist with 198 songs on it.  The last 2 songs on the playlist are by Gorillaz, 19-2000 and 19-2000 (Soulchild remix).When I use the SONOS app or website to shuffle the playlist, it shows only 100 songs in the queue... ...until the first track has played and then it magically increases to 198 songs in queue...The issue is that the additional 98 songs are only the 2 Gorillaz tracks.  Any ideas whats going on and how to fix it?  I like Gorillaz occasionally but not when its almost every other track!

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mattskiContributor I
posted in Controllers and Music services
Sick and tired of reauthorizing

I know this is not helpful, and I apologize for it: it’s just a rant. But I am sick and tired of frequently having to “reauthorize” my sources. My main only remaining sources are TuneIn, Apple Music, and Hearts of Space (I deleted my other sources, as trying to maintain them was just too much trouble); and every time I try to play one of them on my Sonos speakers it is a gamble whether it’s going to just work, like it’s supposed to, or whether I’m going to be told that my authorization has mysteriously “expired” and that I have to “reauthorize” the source. And when I’m told to “reauthorize”, it is even more of a gamble whether I’m going to be able to do that without Sonos giving me the mysterious “Something went wrong” chant. I see from https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates that Nick Millington knows that these items need to be high on the new app’s to-do list:Replacement of vague errors when the app cannot connect to Sonos, or when softwa

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rosswells127
rosswells127Prodigy I
asked in Controllers and Music services
Music Library Compilation Issue under new 16.3 Firmware

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.Just an example shown below... Does anyone else have this issue?Ross.

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Corry P
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CissellContributor I
asked in Controllers and Music services
Sonos not showing in bluetooth

I have two Sonos One SLs along with a Samsung Freestyle Projector, I've tried everything to connect the two but they don't seem to speak together over BluetootAny help would greatly be appreciated 

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Michael ForneckContributor I
posted in Controllers and Music services
Verbindung app mit arc geht nicht

Ich kriege meinen arc nicht mehr mit der sonos app verbunden. Arc vom Strom getrennt.  Router neu gestartet. Handy neu gestartet. Trotzdem klappt es nicht 

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Muzzer100Enthusiast I
asked in Controllers and Music services
Stream URLs via tunein

Is this still possible - yes or no? If yes, how?Thank you

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controlav
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ffoContributor I
asked in Controllers and Music services
Sonos S1 finds system but can't connect

Hello,I have Sonos S1 running on my laptop with Windows 11.Sonos S1 finds my existing system but can’t connect to it: Also Sonos S1 is running on my Android smartphone w/o any issue.What should I do?Thx in advance for your help. 

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MusicSource22Contributor I
asked in Controllers and Music services
Sonos Playlist - Content Unavailable

This has got to be one of the sickest jokes ever.. One year after the dreadful Sonos update, I noticed that I could finally edit and create new sonos playlists again. However after editing some of my old playlists, and creating a few new ones I now receive an error when opening these playlists saying that "the content is not available". This doesn't make any sense; some of the lists I just created, so the music is obviously still available. I have no problems with my WiFi, my system is up-to-date, and there doesn't seem to be a glitch either as I still can't access the playlists after closing/opening the sonos app multiple times. So everything signs to the sonos app still not working as it should be.Is anyone else experiencing smth similar? Right now creating playlists feels like playing Russian roulette; you could spend hours creating them, and who knows if you can still access them seconds later..  

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User966103Avid Contributor I
posted in Controllers and Music services
How do i fix sonos audible not picking up where i left off (anymore)?

About three monhs about the sonos app stopped remembering where I left off when stopping in the middle of an audible book.  How do I fix it?

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Airgetlam
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jubileesohoContributor I
asked in Controllers and Music services
we cannot connect the youtube music

Hello, We are using Era 300 in a salon. We are trying to connect the youtube music using microsoft edge. We used the extension to connect the sonos controller and the youtube music. We did download the sonos controller on the window and also mobile phone. We want to use the window desktop rather than mobile phone. We kept on trying to connect but it says error. We do not want to restart everything and set up everything again. Is there any other way we can fix this?

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kdth_jhspk69Enthusiast I
asked in Controllers and Music services
[Request] iPad now playing full screen

Hello,I have been using an Android tablet for the past few months, and its Now Playing screen displayed in fullscreen mode.Last week, I purchased an iPad mini 7, and I was surprised to find that its Now Playing screen was centered and not fullscreen.For those who, like myself, prefer to see the album artwork prominently, I would appreciate the option to view the Now Playing screen in fullscreen mode, similar to the Android app.I have attached a photograph showing the current, smaller size of the artwork.Have a nice day. 

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Corry P
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Cartman69Contributor II
posted in Controllers and Music services
mp3 tracks at different levels??

Hi all  just a general question. Lately using my NAS drive, with many years of music. Ripped from cd's  downloaded. Question is how do I sort the different  levels from them? Some of my early cds, lower level Compared to newer ones.Thanks

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RonaldVEContributor I
asked in Controllers and Music services
Radio station add based on URL without using TuneIn

Hello,I would like to know if there is a way to add a radio station based on its streaming URL, without using TuneIn or any other 3rd party app ? I know this was possible in the past in the SONOS application. If this feature been removed would appreciate to have it being re-introduced. Thanks for your feedback,Regards

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thptrek13Trending Lyricist I
asked in Controllers and Music services
Updated Mac app can't connect

Upgraded the Sonos Controller for Mac to the latest version. I’m running Sequoia 15.4.1. When I try to access my system, the Controller says it can’t find it and something about firewall. I’m not running a firewall (double checked that). I can control my Sonos system with my mobile app just fine. Any ideas

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Wally2089Contributor I
asked in Controllers and Music services
Keyboard not showing when adding folder to music library

Trying to add NAS ip address using sonos app on Android phone. When I get to add address, keyboard on phone doesn't appear. I've try resetting and using other device (android tablet) but have been unsuccessful. 

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GriersonContributor I
asked in Controllers and Music services
Sonos app. won’t add folder located on W11 PC

I have the latest app. on my iPad and it works fine BUT try as I might I can not add a music folder located on my W11 PC to the app. Both are on the same network. The network is ticked as PRIVATE in W11.  The path is //John1/Music where John1 is the name of the PC. There is no issue the PC security firewall set up. After the app. scans I get:    //John1/Music is no longer available. The PC IS NOT ASLEEP!Can anyone help?  Thank you. John

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LaddtxContributor I
asked in Controllers and Music services
System randomly playing music

Today was the fifth time in the past several months when our Sonos system randomly started playing music. This typically happens sometime between 4:15 PM central time and around 9 PM central time. initially, it was Amazon prime music that was automatically playing. So we deleted the service. Today the service was Sonos Radio. Which we never listen to. As we only listen to Pandora radio. We cannot find any posting on the Support website how to stop this sudden and somewhat alarming event to occur. Can someone please help?

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Rel_axContributor I
asked in Controllers and Music services
spatial audio support through airplay 2

Apple officially released Spatial Audio support to third parties for airplay 2. Does the Sonos team have a plan to implement this feature and if so what is the rough timeline for this? I love the sound of Spatial Audio on my pair of era 300s but don’t enjoy having to use the app to do so. I’m prepared to take them back and wait until this feature works with airplay 2. I don’t want to have to though, so a fast follow for this feature would be a high priority for me. 

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Zontax86Contributor I
asked in Controllers and Music services
Is it the UGREEN NASync DXP2800 compatible with Sonos?

Recently I'm planning to buy a nas to stream my music library with my Sonos system. Is it gonna be possible with the Ugreen DXP2800? I'm not planning to buy a plex premium account, I just would like to use the nas as a streaming media center. Do you think it's gonna work flawless? Thanks

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SchubertFanContributor I
asked in Controllers and Music services
FEATURE REQUEST: 30 seconds forward / 15 seconds back for podcasts

Ever since the app “redo” a basic function has been missing when playing podcasts via the Sonos app:  the ability to fast forward in 30-second and rewind in 15-second increments.   I’ve read that Sonos thinks this is not necessary because one can ask the Sonos voice assistant to fast forward or rewind.  There are two key reasons why this does not work well: 1) it assumes one has Sonos voice assistant enabled on every speaker and 2) it takes longer than tapping an icon.  I’ve also read that Sonos says we can just drag the timestamp to where we want.  True, but 30-second increments are perfect for skipping ads in podcasts and it’s difficult to be that precise with a slider.

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GdreyerContributor I
asked in Controllers and Music services
Sonos will not play. It claims my account is being used at another location

Over the last few days, when I have tried to play music, a message pops up on the app, saying that it’s unable to play music because the account is being used at another location.I have never had my speakers out of the house. My wife is the only other person using the app that is connected to my speakers. There have been no changes to speakers. No changes to Wi-Fi. No changes to the YouTubeMusic account which I stream most of my music from.  What do I need to do to be able to listen to music again?I can still listen to YouTube music on other devices, so I can’t believe the problem is with YouTube.   

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PhilmuContributor I
asked in Controllers and Music services
comment retrouver les paroles des chansons sur Sonos ?

En écoutant Apple Music via Sonos, je perds les fonctionnalités des paroles normalement disponibles sur l’appli Apple Music.   comment faire pour les activer ? 

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Airgetlam
Schlumpf
SchlumpfVirtuoso
posted in Controllers and Music services
iOS app bug? - unmute via app volume slider doesn‘t work

Normally you can unmute a muted single room and also a muted group of rooms by moving apps volume slider. Latest Android app for that works like expected, but latest iOS app doesn’t and I suppose it’s a bug. ​@Corry P or another mod… can you confirm if it’s a known issue?  Using volume slider for a single room or main slider for a group of rooms doesn’t work. Just using the room slider of a room that is part of a group will unmute this single room. On Android it works in any case.  Here‘s a video of my iOS app (latest version) on iPhone 14 (latest iOS version). Using iPad 10 it’s exactly the same.  https://www.dropbox.com/scl/fi/ynvt2pcu6nscpbdl9f4gk/Video-26.04.25-23-29-36.mp4?rlkey=j29oka3gk537rumrcdv4g4s51&e=1&st=u4lre1i1&dl=0

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branaContributor I
asked in Controllers and Music services
I would like to stream music from a mac computer without using a phone app

Hi, I would like to stream music from my Mac computer directly to one of several sonos speakers that I would like to purchase.  I’m thinking about purchasing a port-Network Audio Streamer that will connected directly to my computer and play what I want without relying on some paid streaming service.  More importantly, I don’t want to a phone or phone app to control anything.  I wish to have my computer directly control my sonos speakers.  I understand to control the equalization of sound (bass/treble) you have to use a phone app which is fine and hopefully that’s a one time setup, however if I want to play music, I don’t want my phone to control anything. I do not want to walk over to the other room where my phone is to play music, stop the music etc…  or, If my 4G network is down, broken, or if I lost, or temporarily misplaced my phone somewhere, it would render my system useless for days.Would I be able to stream and control my music directly from my computer?

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Sooonosuser33
Sooonosuser33Contributor I
asked in Controllers and Music services
sonos alarms still not working

Amazed to see that I was actually able to create an alarm today using iOS app ( after several days of attempting to do it and troubleshooting with zero success,)  However, is defaulting to the annoying chime sound instead of playing music playlist.  Can we get an update from Sonos on what is happening? I am spending way too much time on this and trying to troubleshoot it on my end when it’s clearly something wrong on the back end  

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AjTrek1
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