Any reason why exclusively ……………. station still won’t play on My Tuner Radio?
Answered
Exclusively ………. stations on My Tuner radio
Best answer by Airgetlam
Not enough information, unfortunately. I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Not enough information, unfortunately. I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
+18Did you ask MyTuner?
Not enough information, unfortunately. I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I did live chat with Sonos and sent a diagnostic code, deleted and reinstalled the my tuner app but still not working. Didn’t help that the live chat stopped responding.
+18Does MyTuner not work at all, or is it just some stations. If so, what stations?
Rather than live chat, what did they say when you called in, as I suggested?
Rather than live chat, what did they say when you called in, as I suggested?
Why would it matter, are you saying phone support is better than chat support for some reason?
Yes, I am. Live chat seems to me to be dominated by AI, which isn’t always the best, in my opinion. Speaking to a rep, after getting through the ‘bot seems better to me. Until such time as the amount of GIGO reduces for ‘bots. I don’t predict that soon. There is a frightening amount of bad data out there for ‘bots to pick up on.
Yes, I am. Live chat seems to me to be dominated by AI, which isn’t always the best, in my opinion. Speaking to a rep, after getting through the ‘bot seems better to me. Until such time as the amount of GIGO reduces for ‘bots. I don’t predict that soon. There is a frightening amount of bad data out there for ‘bots to pick up on.
I get the AI hate but it’s obvious if you are getting AI answers. In the Sonos support site “Live Chat” only refers to humans. There is no ambiguity if you will be connecting to the Bot or if there are no human support agents available. At least this is the case where I live (not USA).
Does MyTuner not work at all, or is it just some stations. If so, what stations?
The problem is with the Exclusively…………..stations
Rather than live chat, what did they say when you called in, as I suggested?
Not had a chance to try phoning yet
Does MyTuner not work at all, or is it just some stations. If so, what stations?
The problem is with the Exclusively…………..stations
It seems now that My tuner and Tune in aren’t working at all now.
Does MyTuner not work at all, or is it just some stations. If so, what stations?
The problem is with the Exclusively…………..stations
It seems now that My tuner and Tune in aren’t working at all now.
Tune in is working just takes a while to start.
Does MyTuner not work at all, or is it just some stations. If so, what stations?
The problem is with the Exclusively…………..stations
It seems now that My tuner and Tune in aren’t working at all now.
Ignore that, My Tumer is working today.
+18Ah right. ” Exclusively…………..” is a range of stations? I am not familiar with this.
I think the ‘………’ is intended to be the same as the notation (n) , I.e. a wide range of stations that start with ‘Exclusively’.
That said, I’m no Sonos employee to look at the diagnostics the OP has submitted and called in to discuss, but my guess is the streamer isn’t sending the data properly. But whether that is a local issue, or a problem between the user and the streaming platform, I don’t know.
Ah right. ” Exclusively…………..” is a range of stations? I am not familiar with this.
Try typing exclusively and then an artist or band name.
ie exclusively Queen
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