Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,279 Topics
  • 22,239 Replies

3279 Topics

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GSinge65Contributor I
asked in Controllers and Music services

Spotify Connection

In Scotland, my Spotify connection has dropped- tried the switching the router on and off, tried to reinstall the reinstall the Spotify account but coming up with an error message. Seems to be a more frequent interface issue?

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Airgetlam
22 days ago
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Dan78Contributor I
asked in Controllers and Music services

Spotify error 500 -

Today Sonos doesn’t work with spotify.  I see that error message at the page https://spotify-v5.ws.sonos.com/deviceLink/error(500) Siamo spiacenti, ma non siamo in grado di impostare l'account Spotify in questo momento. Ttry from PC and from smartphone but it doesn’t work.What can I do?

2
Ken_Griffiths
22 days ago
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HungweiContributor I
asked in Controllers and Music services

problems with connection

I cannot connect to Spotify on Sonos app,it just shows an error page.i tried uninstallling and reinstalling both apps but it is still the same. What can I do to make them connect?

3
Airgetlam
22 days ago
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brljumpContributor I
asked in Controllers and Music services

Bandcamp search doesn't work...

HelloI have IKEA symfonisk. On BANDCAMP service search doesn’t work… I can browse only my collection…This always return as messageIs there any solutions?I tried to reauthorize, remove and add account...reset sonos app...

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Corry P
22 days ago
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AC87Contributor I
asked in Controllers and Music services

Issues with Spotify Premium only showing in the Sonos App

Hi All,I am having major issues with Spotify and trying to track down my premium account. When I log into spotify it only shows that I have a free account, when my sonos account (linked via the same email) enables me to see all my playlists etc. I am also being charged each and every month via direct debit. Firstly the direct messaging an advisor at spotify thing has proved completely un helpful so far and the support almost making me feel like it’s dodgy/scam like. Anyway, I thought I’d try here as I’m struggling to find a solution anywhere else - has anyone ever had this issue? I’m at a loss as to who to speak to or where to get advice. If anyone has any ideas or suggestions I’d be very welcome. Cheers

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Belly M
22 days ago
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aoskisContributor II
asked in Controllers and Music services

Will "Now Scrobbling" ever be added to the Last.fm service?

I’ve been using the Last.fm service on the Sonos app to scrobble songs played through my speakers, it’s obviously very useful and it works well, but it never submits the “Now Playing” notification on my Last.fm profile; it only displays the scrobble after the song has ended.I would say this problem is very miniscule and not a real “problem,” but every other scrobbler has the capability to send “Now Playing” notifications to Last.fm and they have a guide on how to add it on their API docs.I was wondering if this is ever a planned addition. It’d be really nice to have my friends be able to see what I’m listening to at the moment and not after the song is finished. Thank you!

2
Stanley_4
23 days ago
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radobarContributor I
posted in Controllers and Music services

sonos playlists

I was forced to create 2 sonos systems - Sonos 1 and Sonos 2 to keep equipment I love and am satisfied with.  I would like to share/export/import to play these playlists on both systems.please tell me how

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Airgetlam
23 days ago
A
Anonymous Coward
posted in Controllers and Music services

Feature Request/Defect: Use Windows 10/11 Locale to format DateTime

The Sonos Controller for PC, version 15.9, S2 (Build: 75146030) displays the date of podcasts in the format mm/dd/yyyy, but my local is en-gb (United Kingdom). The date format in the UK (and most of the rest of the world!) is dd/mm/yyyy.Please update the Sonos Controller to use the Windows locale to select the date format. It’s sufficiently annoying to slow down checking the date of podcasts when you never use American date format.Date displayed in MM/DD/YYYY format 

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ratty
23 days ago
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Anne-Marie BirkenstockContributor I
asked in Controllers and Music services

Airplay/Spotify Connect no longer working

Hi all,I use my Sonos products to play music from Spotify. Previously I was able to do this directly through Spotify by just selecting the device/s to play through. This randomly stopped working a couple of months ago and now I can only play through the Sonos app (which unfortunately is clunky with Spotify). There is some connection still, as if I’m playing music on Spotify (either on my laptop or phone) but then start playing it through Sonos, it’ll stop playing on Spotify (or vice versa). I had changed home internet (from NBN to 5G WiFi) however the above issue didn’t arise until a month or two after this. I’ve tried:factory resetting a speaker & setting up again  uninstalling & reinstalling Spotify & Sonos apps on my phone  turning off devices & phone/laptop and back on again  checked all on same network, they are, it’s 2.4ghz.Would appreciate any advice or tips, thank you! 

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Jamie A
23 days ago
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danodeaContributor I
asked in Controllers and Music services

SONOS ZP100 plays part of song from home device, then skips to next song with connection error

Hi. I’ve checked the forums for over an hour and nobody seems to share this particular setup. I’ve had this SONOS ZP100 setup for over 20 years. Others have had similar complaints that a song will play for a bit, give an error message (“connection to (music source) lost”), and skip to the next song. But those questions all deal with music services or networking issues. Mine isn’t that or I wouldn’t be posting.My music source is a 4Tb bookcase drive directly connected with USB-3 into my desktop computer. My ZP100 is hard-wired into my router with a CAT-5a cable, which in turn is hard-wired into my desktop, also with a CAT-5a cable. (Yeah, I know, quaint, amirite?) So no wireless involved and therefore no interference.If I play the same song on Media Player, VLC Media Player, or any other MP3 player on my desktop, all is good. But my SONOS system no longer reliably plays music that’s literally hard-wired to it.Here’s a sample error message from the log.“Saturday, November 4, 2023 - 15:32

3
buzz
24 days ago
A
Anthony_45Avid Contributor I
posted in Controllers and Music services

Spotify Abruptly Stops Playing on Sonos

I have a really strange issue when streaming from the Spotify App on iPhone 13, and from the Desktop version of Spotify on iMac (Catalina) to my Sonos system. I have a Premium Spotify account.When streaming to a Play 3 (connected via wifi) or Connect (connected via Ethernet hard wired), every song listed at 14-song intervals (e.g., the 14th, 28th, 42nd, 56th, etc.) in whatever playlist or album currently playing always stops abruptly 10 seconds before the end. It still shows as playing on the Spotify Connect App, but isn't playing on the speaker, once the track appears to finish on the app screen the next song starts to play as expected. This isn’t a time issue as the length of each playlist varies, plus I made a short playlist of songs less than a minute, and it still stops exactly 10 seconds before the 14th track. This only happens with the Spotify Connect app on iPhone and desktop app, I don't have this issue when using the Sonos App to play Spotify. This has been a problem for a fe

6
M
24 days ago
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justanothercustomerContributor I
asked in Controllers and Music services

Hardware Volume Controls Missing

Hi, I’m hoping someone can please help. I’m using iOS and the “gold” Sonos app.  I go into App Settings, and I don’t have toggles for “Hardware Volume Controls” or “Enable Lock Screen Controls”. The options aren’t even displaying. I’ve deleted and re-installed the app, reviewed every setting on my iPhone that I could think is related, disabled AirPlay and Handoff for every device in my network. Does anyone know what conditions need to be met to even get the option to enable hardware volume controls? My App Preferences page only displays “Appearance”, “Enable Search History”, and “Confirm Location” in the “General” section.  Thanks!

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Ken_Griffiths
25 days ago
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hifhifContributor I
asked in Controllers and Music services

Live radio jumps back in time

Listening to live-streamed radio , Sveriges Radio and more frequent recently the live broadcast jumps back in time. Is this a Sonos issue or a Sveriges Radio issue ?

1
Airgetlam
25 days ago
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MuseTrending Lyricist I
asked in Controllers and Music services

App is slow, takes minutes to find speakers

Since early this year the app has become slow, the last few weeks I usually have to wait for more than a minute for it to load the speakers, and in many cases it simply does not list them, or only one or two. Nothing has changed speakers-wise, not even WIFI-wise. If I use Spotify it finds the speakers almost instantly. I didn’t change app settings or system settings that would have an impact on the Sonos controller. Sigh. I also notice that while it’s finally playing, loading a different track often does not happen. The speakers don’t respond and Sonos just plays the ‘wait’ cursor, or tells me it cannot connect. Again: if I switch to Spotify it plays things immediately.I just don’t understand how things are sliding downhill so fast.Ever since February/March the cross-fading won’t work which is a big deal. And the app has been growing increasingly slow. This is so frustrating. If I had not invested in this system years ago I would currently drop it. The speakers and more are fabulous, t

10
A
25 days ago
AjTrek1
AjTrek1
posted in Controllers and Music services

If Your Sonos App Keeps Crashing/Stopping Unexpectedly

HelloDisclaimer: While this is a Sonos Community there are outside factors that can have a negative impact on your listening enjoyment. One of those factors is your device. While I will be discussing the iPhone the information presented is by no means intended to sway you away from Android. A poster had issues with the Sonos app crashing/unexpectedly stopping. I provided the following information that resolved the issue. Let’s begin….This information may be helpful if you are experiencing frequent crashes or unexpected shutdown of the Sonos App on your iPhone. Here’s a link to Apple with some suggested trouble shooting. However, the link doesn't mention checking your iPhone Storage and use of iCloud to store your photos; that will free up iPhone storage, assuming you are an avid picture taker. Storage can also be an issue affecting performance on Android as well.How to Check iPhone StorageGo to Settings > General > iPhone Storage.  Off load unused Apps and their data, delete mess

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S
26 days ago
S
Shadowwolf1117Contributor I
asked in Controllers and Music services

Wrong Email at log in on Android Sonos S2 App

Sonos S2 App on my Android has the wrong email address for me.  The steps to change the email require signing in first which clearly cannot be done since it is the wrong email.  On my PC my Sonos account is fine and has the correct email address.  In fact from my phone app I click reset password and it sends it to my correct email address! So how the heck do they have the wrong email for the log in? it is a vicious loop that gets me nowhere, so dissapointed

1
Airgetlam
26 days ago
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gmendenhContributor II
asked in Controllers and Music services

Sonos cannot index USB drive on TP-Link Router

Is this problem still on the SONOS software team’s bug list to be resolved?  Has any progress been made? Prior thread below.Sonos cannot connect to USB drive on TP-Link router 5 months ago 11 replies 295 viewsG   gmendenh Contributor II 5 repliesCannot share USB audio files with SONOS v2 systemModel: TP-Link Archer C8  Hardware Version: V3Firmware Version: 1.1.3 Build 20220510 rel.32759(5553)The USB drive plugged into the Archer C8 shows it is active in the Archer C8 advanced USB settings.  All files are shared with no login required.The network address is:  \\192.168.1.1\sda1\USB_MusicWindows explorer can find the music files OK and can play them,  but the SONOS v2 system cannot access the music library.Sonos initially connects to the USB drive at the network address entered, but gives the error message below after about 10 seconds.I have worked extensively with SONOS customer support, but they were unable to resolve this problem.  SONOS suspects a problem with the TP-Link Archer C

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M
26 days ago
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CathyMikeContributor I
asked in Controllers and Music services

recent change

can no longer play selections from my phone (Sonos app) -said I have to switch to Apple Music??

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controlav
26 days ago
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THNDRacketContributor I
asked in Controllers and Music services

Alarm plays wrong station same day each week

I’ve read about similar issues and tried the solutions, but mine is slightly different and not resolved yet. We have an alarm set for each weekday OrganLive from tunein at 6:54. It is fine on Mon, Wed, Thu, and Fri, but on Tue it plays a local station WESA 90.5 from Radio.net we have set in a different room at 6:30. No other alarms are set at that time, and no other apps are set. I’ve deleted and reset the alarm - that’s how I ended up at 6:54- but it still happens. I’ll try to submit a diagnostic when it happens next Tue. 

5
Airgetlam
26 days ago
N
Nick.LContributor I
asked in Controllers and Music services

Youtube Music playlist

Youtube music isn't updating my playlist, I only have 3 Playlists in my library, 1 of which I use regularly which has roughly 900 songs. Within the SONOS app it's only displaying roughly 100 songs.Things I've tried:Reinstalled the sonos app/youtube music appTurned off and on SONOS system, even factory reset both of them.Removed the youtube service from the app and back.Out of options is there anything to resolve this issue? 

19
jgatie
26 days ago
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Phill_3Contributor I
asked in Controllers and Music services

Unable to play (song) - the song is not encoded correctly. YTM. System 15.8

We all pay to excess for a premium product when the fundamentals of that product doesn’t work… and it gets worse.  For weeks, if not months now, music is been unable to play through my system due to song not encoded correctly. Is there a fix on the horizon?!Every playlist, album or artist will play a song, maybe play 5 seconds of a song before stopping or skip the song completely because of an error above. This is whilst playing YouTube music through both android or iOS app. Speakers have been restarted or attempted to play on different speakers in the house to no avail.  I am currently using a move or roam around the house as a very expensive Bluetooth speaker or radio. I’ve read that Apple Music users are also having a similar issue, but how much longer can people continue to pay for a product where it’s one function does not work… SORT IT.

4
P
26 days ago
I
ikhayalContributor I
asked in Controllers and Music services

Not being able to send music through Music app in iOS anymore

As if the loud pop wasn’t enough, since I added more speakers to my Sonos system (I’d say that it was after adding the Sub Mini) I’m unable to send music directly via the Music app on iOS.My Sonos equipment is a combination of Arc + 2 Era 300’s + Sub Mini.The system does appear listed below, as you can see (it’s the one called “Comedor”): But I select it, even though it looks as if it was sending sound, nothing would play and after a few minutes the streaming to that speaker set would be cancelled and the sound will start playing on the iPhone instead.Surprisingly enough, if I add another speaker to the selection (even if it’s a Homepod), the sound will be send to the Sonos system. However, if the song is in Dolby Atmos, it will be sent in Stereo format instead (so it basically ignores the Dolby Atmos format. This does only seem to be happening when I only select the Sonos speaker system.I’m not sure if this is due to changes in iOS 17 or to the fact that I added the Sub Mini to my set

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I
26 days ago
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TwincamanAvid Contributor I
asked in Controllers and Music services

SiriusXM doesn't play early morning

Sonos is unable to play SiriusXM stations in the early morning.  Later in the morning and the rest of the day its no problem.   WTF?  

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Corry P
27 days ago
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Jeff GarlandContributor I
asked in Controllers and Music services

Can't see podcasts stored on Youtube Music

Im able to subscribe and store in my YTM library podcasts.  However, I can’t find them in my YMT service on Sonos. Am I missing something?

1
Corry P
27 days ago
A
aljun81Contributor I
asked in Controllers and Music services

Cannot subscribe Radio HD through sonos.com

I want to subscribe to Sonos Radio HD.    However, when I go to https://www.sonos.com/en-us/myaccount/user/subscriptions, I’m getting an erroneous message that “*Looks like you already have an existing subscription to Radio HD through Apple. You can access that subscription through your Apple ID settings.” However, the Apple Sonos subscription has already expired.  There is no more active subscription through Apple. Please advise.  

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Airgetlam
28 days ago
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