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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,833 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8351 Topics
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CharlieVContributor II
asked in Controllers and Music services
sonos Playlists wont play on iOS

I can access them on the desktop app (Mac) and I can access my NAS music library fine. Just my Sonos playlists appear in IOS but once I hit play it just spins endlessly 

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10 days ago
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ArnogaContributor I
posted in Controllers and Music services
lenteur au lancement de l application

Bonjour, depuis peu de temps, je n ai plus le choix! Je ne peux plus utiliser l ancienne appli sonos ( qui etait top!) sur mon telephone android. Et maintenant, à chaque lancement de la nouvelle appli, j ai une page noire pendant 1min (chronometrée)  avant de pouvoir utiliser mon systeme (2 sonos one sans bluetooth). J ai verifié le wifi : signal fort sur les 2. Des idees? Merci d avance. Moderator Edit - Translation by Google:Hello, recently I no longer have a choice! I can no longer use the old Sonos app (which was great!) on my Android phone. And now, each time I launch the new app, I have a black page for 1 minute (timed) before I can use my system (2 sonos one without bluetooth). I checked the wifi: strong signal on both. Any ideas? Thanks in advance.

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10 days ago
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kprProdigy I
asked in Controllers and Music services
Are there issues with Sonos servers (voice + fetching speaker setup) this weekend?

My system seems to experience issues fetching information from Sonos servers. But is this because of the new router or could it be that there are/have been intermittent issues at Sonos end this weekend? Details:I’ve been using a new Asus RT-AX59U router since yesterday 7.12.2024 1 pm UK time. Air Fairness, QoS, and Smart Connect are disabled.I set it up to use the same SSID and password as the old router. All 4 x Sonos One + Port connected at the time in the new app without issues. All are on 2.4 GHz, 20 MHz width. Sonos devices have reserved leases in the DHCP server. I have the app on Android, 2 x ipad, 1 iphone 14 pro.Problems started yesterday evening: Sonos Voice control reacts quickly to “hey Sonos, play” and “hey Sonos, stop” and works BUT commands that to me need information from the internet do not work: “hey Sonos, how’s the weather” or “hey Sonos, what’s playing” would return many seconds later along the lines of “I couldn’t get that information. Try again later.” or “The in

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Jamie A
10 days ago
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smicaleAvid Contributor I
asked in Controllers and Music services
siriusXM connection

Since Sonos has had all kinds of issues my SiriusXM drops or stops playing all the time and is very frustrating. I have tried deauthorizing the account. Even called SXM to have them create me a new account and nothing seems to help. Music will just stop playing and I can’t switch to a different XM channel to try and get it to play. It will just time out. Some times I can switch to a different service and then go back but that is hit & miss also. This past year of XM on Sonos has literally sucked. I can play XM no problem through the XM app on my phone. Anyone else experiencing this. My internet service is T-Mobile and I have heard the the cellular services can cause this but I have had this a long time and just this year when all the Sonos problems started happening so did this. Would love some help here. 

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11 days ago
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skarasContributor I
asked in Controllers and Music services
ongoing bugs

I don’t know if it’s just me but every time I use the App, which is every day, something doesn’t work like it should. I’m talking about basics like getting sound out of speakers/rooms selected and adjusting volume. What is the f’ing problem? It’s been 6 months since Sonos promised to fix it and it is still a horrible experience trying to get everything to work. I just want to be able to listen to music without worrying about out whether the sound will come out where I want it and at a volume I can control.Right at this moment I have music playing in three rooms and the only way to control volume is to physically walk to each speaker to make adjustments. In the App, the sliders don’t show volume levels and do not allow adjustments. WTF. I know I’m not alone when I say that wish I could get my thousands of dollars back that I have invested. This company has failed all of us loyal supporters. The sound is great but it’s no longer an enjoyable experience to engage with the App. The competi

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11 days ago
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jmunozchContributor I
asked in Controllers and Music services
Dolby Atmos label not showing in Sonos App (

Hi,I recently bought an LG Oled G4 and a Sonos Beam Gen2.Bar is connected trough hdmi earc port.When playing some hbo max content in dolby atmos, I only get Dolby Digital Plus 5.1 label in sonos app, but not Dolby Atmos.Also,I notice that I need to set the volumen around 40-50, it  iis lower than other entries.I am using the streaming apps in webOS, not third party devices.what I am doing wrong?

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jgatie
11 days ago
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gwelch55Contributor I
asked in Controllers and Music services
TV sound not playing on my Sonos system when TV is powered up

I have a Samsung TV with a HDMI-Earc port for my Sonos system. I have a Spectrum DVR box connected to the TV. My Sonos system is a Sonos ARC, a Sub Mini and 2-Era 100’s for surround sound.I am having 2 issues that happen from time to time, but not always. #1) Sometimes when I power up the DVR box and TV, normally there is a pause for the sound until the TV connects to the Sonos system and then the sound would come out of the Sonos system. Sometimes the sound is muted. And what I have been having to do is to unplug the HDMI from the Sonos Arc and plug it back in. Then the TV will recognize the system and all will be OK. #2 problem) While we are watching something we recorded on the Spectrum DVR box, after fast forwarding through the commercials, when you would play, there might be no sound. What we have been having to do for this problem is hit like pause, then play. Or back up a little and then forward. Stuff like that to get the sound to play again. I am not sure if these problems are

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11 days ago
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RajiGajiContributor I
asked in Controllers and Music services
Why do Sonos advertise their kit and tell you that you can access your music library when it's not longer true?

Hi,I’ve been fighting with this for the best part of 2 days now after upgrading my old Sonos system, replacing  a connect with a port and adding an ERA 100 and replacing S1 app with the new thing. I’ve always kept my music on a NAS drive so that I can share it more easily(I play in a band and we record our practice sessions and ideas) and so that it doesn’t take over system drives.My system consists of a Windows 10 computer, an android tablet, an iphone 15 and a macbook pro. After about ½ a day I finally managed to get Sonos to see the USB drive on my Macbook pro but there seems like no way that it will look at the NAS drive connected to the router.Is it even possible to still access a NAS drive? I’ve looked at all of the advice online that I can find but nothing seems to work :-(As an ex software designer/developer I often wonder whether companies do any testing at all before they release new software and firmware.Now from being rather fond of Sonos I’ve reached the stage where I wish

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11 days ago
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YogitimTrending Lyricist I
posted in Controllers and Music services
update 80.02.05 cannot update nor create nor save new alarms

Since the last update 80.02.05 which happened 6/24 I can no longer update nor create or save any old or new alarms. I thought everything was fixed until they messed everything up again with the latest update. Does anybody else have this problem? This is extremely frustrating seeing how Sonos could be so incompetent...these updates.

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Ken_Griffiths
11 days ago
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Cruco05Contributor I
asked in Controllers and Music services
Music Library Issues

I have just updated my Sonos system from old S1 components to latest ERA3 etc - which sound great by the way - but I cannot get the new controller app to upload my music library from my Wondows PC - I had this function with the old S1 controller but I cannot get the library to opulate in the new updated app.  It says that the music library is beign shared but it remains empty. I have tried numerous means to do this by following info on this site but nothing is working. Very frustrating

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11 days ago
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MonmonContributor I
asked in Controllers and Music services
sonos interface software

I have Sonos since almost 10 years. Never a problem. Since the interface changed (with same smartphone-iPhone):can’t read my playlists. Jumping from a title to another without being able to read titles that actually can be read individually outside the playlist remote control of volumes and others very slow. Effectively lowering volume 5 -10 seconds after lowering it remotely. is anyone experiencing same?thanks

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Airgetlam
11 days ago
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bryantsfAvid Contributor I
asked in Controllers and Music services
Sonos AirPlay Compatibility

When using AirPlay through the Tidal app, I’m able to connect to my non-AirPlay compatible speakers (Play:1, Connect, Sonos IKEA and Roam). Yet, when I AirPlay through the Sirius/XM app, I only see my compatible ERA 100 & Beam gen 2. 

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Airgetlam
11 days ago
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gmbardmanEnthusiast II
asked in Controllers and Music services
Update to Mac to Sequoia broke music library

Updated my Mac to Sequoia 15.0.  I have lost all music from my libraries. I re-added the path- no luck. Anyone experience this?

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11 days ago
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ArkaedenContributor I
asked in Controllers and Music services
Sonos Mobile App / Why?

How can an audio system that sounds so great have the primary method to manage this system on a mobile app that NEVER works. My app will not:stay connected to my wifi that is never down remember any of the systems I set up remember any of the devices I set up can rarely FIND my devices I’ve had in my home for yearsIt has NEVER worked for any reasonable amount of time. Extremely frustrating. I really regret investing in so many Sonos devices.  smh

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Stanley_4
11 days ago
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NanoonanContributor I
posted in Controllers and Music services
When will the app work again?

When will the horrible app be fixed? Each and every time when i try to either play or stop playing, it's not working. I've gotten message that there's no music in my que while the music is playing loud from all speakers and I can't turn them off. Error message Something went wrong when I try to play. Some of the speakers are not possible to adjust the volume for when they are playing. The list could go on forever. I bought Sonos with the assumption that it's a premium brand, but was I fooled. 

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11 days ago
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D_FyfeContributor I
asked in Controllers and Music services
Connectivity

Why is is still so hard to get connected to my speakers through the Sonos app? Doesn't recognise my speaks more often than not. Will they ever fix this problem and get back to the way things used to be! 

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Stanley_4
11 days ago
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StreunerContributor I
asked in Controllers and Music services
New update - still no fix?

First of all: I am not a native speaker, so please excuse any strange or humble expression…. Some days ago an update to the MacOS Sonos controller app appeared. Guess what: Still no fix regarding “My own library” hosted on a local (Mac) server still using iTunes and not Apple music. While → any ← network related app can connect via → any ← network protocol Sonos still refuses to add the music library (error 913, wrong password / user, stopping adding the library and else). Even network rendering from 3D apps and video compression still work flawless, not to mention several “smart home devices” that work like a charm, too. I refuse to use a NAS because of being in need of that MacOS server hosted on an Intel Mac Mini.None of the following (modified for security reasons) connection types works: \\IP1.IP2.IP3.IP4\Media\iTunes\\itunes-server.a.well.known.router.device\Media\iTunes\\itunes-server\Media\iTunes\\itunes-server.local\Media\iTunes\\iTunes-Server._afpovertcp._tcp.local\Media\iTun

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11 days ago
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Bg573Enthusiast I
posted in Controllers and Music services
Play & shuffle from folder view of local library still missing from Oct 28 update

My previous post “Play & shuffle from folder view of local library still missing from July 22 app update” has been closed to further comments, so I’m continuing here.As the topic says, the ability to play or shuffle from the folder view of the local library is still missing from today’s iOS version, 80.11.38. I haven’t tried the Android update - my phone is still running the 16.1 app from before this mess started.I’ve seen posts from others who used to rely on this missing feature, and it is the main way we’ve always used our library. I’m thankful that it’s still available in the S1 app, which is looking like our long-term solution.

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11 days ago
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Sawyer704Contributor I
asked in Controllers and Music services
S1 compatibility with Sequoia 15.1 OS fix?

After two calls and several hours on the phone with Sonos, I cannot connect the library to Sonos S1. Sometimes Sonos doesn’t find the existing system and posts a firewall problem. There is no firewall.I have made Music folders shareable, granted Sonos full disk access, and rebooted everything.Has anyone found the magic settings to make the system work? If so, please share. 

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11 days ago
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AudeContributor I
asked in Controllers and Music services
Changement de wifi

Nous avons acheté un sonos arc depuis presque un an, tout fonctionnait très bien. Cependant nous avons changé de wifi et ajouté la fibre, depuis lors, le sonos arc fonctionne pour la télévision avec laquelle il est relié, mais plus par l’application. Quand je cherche le produit depuis l’app sonos, je reçois que la connexion n’a pas pu avoir lieu. Avez vous des conseils à me donner pour que je puisse à nouveau utiliser pleinement la barre de son ? Merci beaucoup Aude L Moderator Edit - Translation by Google:We bought a sonos arc almost a year ago, everything worked very well. However, we changed wifi and added fiber, since then, the sonos arc works for the television with which it is connected, but no longer through the application. When I search for the product from the Sonos app, I get that the connection could not be made. Do you have any advice for me so that I can fully use the soundbar again? Thank you so much Aude L  

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Sotiris C.
12 days ago
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bb101Contributor I
posted in Controllers and Music services
How can I get the old iOS app back?

As we all know, the current Sonos app on iOS is a big pile of stinking sh*te. I have absolutely no idea how Sonos allowed such an app to be built, let alone released. It does not work. Every time I open it in order to do something, it’s an endless loop of waiting for things to load, having devices not found, devices not responding, laggy controls. Perhaps after a minute of waiting, stabbing randomly at grey boxes, then I can get something to play. Want to change a song? That will then take another minute, if any of the devices respond at all. It really is the pits.So, without throwing my Sonos hardware away, I go to my Mac and use the Mac app to control Sonos, and that works beautifully, as it always had in the past.So my question: how do we get the Sonos S2 app back on our iPhones and iPads? The old apps still work, as evidenced by being able to use the old Mac app. I would happily downgrade my entire system back to S1 but I was stupid enough to buy some Era devices which don’t suppor

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controlav
12 days ago
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STEW_MUSICContributor I
asked in Controllers and Music services
New SONOS APP - SLOW When Changing Songs

I have been a SONOS customer for over 10 years since the first SONOS speakers came out.  I have 10 speakers, Play 1, Play 3, Play 5 (Gen 1), 2 Boosts (one upstairs and one downstairs) and a new ERA 100.  The new SONOS (2) app causes slow response when changing songs either from my streaming services (Sirius, SONOS, Spotify, Amazon) OR my playlists on SONOS and Spotify.  I did not experience this slow, start and stop experience on the previous original SONOS app (v1).  I have a strong router (UNIFI) and 1Gb ISP, so my network should not be the root cause.  Nothing else on my WIFI network has this slow experience.  The Play5 is not supported on the new SONOS app, so I have separated it from the other speakers by using the old SONOS app (v1).   I am seeking possible solutions to the slow, start, stop issue that we are experiencing.  

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12 days ago
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GoWestContributor I
posted in Controllers and Music services
iOS app cannot find Sonos system but all devices work fine with Mac OS app

I have an iPhone 12 running iOS 18.1.1, and after months of seriously bad functionality (since the “new app” was released), now all my devices have disappeared from the app, even the one plugged directly into ethernet. On my Mac OS, I can see all the devices, and the Sonos app works perfectly. After following all the usual recommendations, I deleted and re-installed the Sonos app on my phone, and now it cannot even find my Sonos system (I cannot “join existing system”).I am currently using a “work around” by playing Spotify on my phone, and casting it to my Sonos speakers via AirPlay, but the Sonos app itself cannot see the same speakers that I can cast to.So what I have done is:-clicked “forget” on my wifi connection, and re-joined it by re-entering the password multiple times-re-installed the Sonos app multiple times-restarted my phone multiple times-restarted my router multiple times-rebooted one of my Play 5 speakers and re-set up the wifi connection just to test and see if that ma

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Ken_Griffiths
12 days ago
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PLP74839Contributor I
posted in Controllers and Music services
Is there any likihood of the Sonos app being anything other that total s**** in the near future?

Sonos revolutionised my music listening about 8 years ago. Everything just worked so well. But then the app was updated and it is now almost unusable.  They keep saying they are trying to fix the bugs, but they’ve been saying that for over a year now. Sonos is still s*****.  For something that used to be so seamless, the app now takes forever to connect, so something as simple and pausing the music now takes about a minute.  My question: is there any point sticking with it, or just ditching it entirely and stumping up the cash for something that works? Moderator Note: Modified in accordance with the Community Code of Conduct.

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12 days ago
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ArboriaSoundTrending Lyricist I
posted in Controllers and Music services
New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

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12 days ago
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