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edededededededed
Contributor I
April 8, 2026
Answered

view artist and view album sometimes missing with Apple music

The pop-up menu in Apple music occasionally is missing the view artist and view album choices. Sometimes it shows and sometimes it does not. Anybody else for this issue?

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Sotiris C.
Sotiris C.Answer
Sonos Staff
April 9, 2026

Hello ​@edededededededed, welcome to the Sonos Community!

I am sorry to hear you are experiencing an issue while using Apple Music within the Sonos App.

A couple questions so that we understand the situation better:

  • How are you getting the pop-up menu? Is it by selecting a track from the Queue or while using Search?
  • Are the tracks within a Music Library you’ve set with Apple?
  • If possible, does it show when you use a different controller? (smartphone/tablet)?

A network refresh could help and you can achieve that by doing a reboot on all networking devices involved. Start with your Router → Sonos → Controller (smartphone / tablet).

If you are still having this issue, feel free to contact our Support Team for live troubleshooting

They have tools at their disposal to provide you with information and advice specific to your Sonos system and what it reports.

I hope this helps.

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7 replies

Sotiris C.
Sotiris C.Answer
Sonos Staff
April 9, 2026

Hello ​@edededededededed, welcome to the Sonos Community!

I am sorry to hear you are experiencing an issue while using Apple Music within the Sonos App.

A couple questions so that we understand the situation better:

  • How are you getting the pop-up menu? Is it by selecting a track from the Queue or while using Search?
  • Are the tracks within a Music Library you’ve set with Apple?
  • If possible, does it show when you use a different controller? (smartphone/tablet)?

A network refresh could help and you can achieve that by doing a reboot on all networking devices involved. Start with your Router → Sonos → Controller (smartphone / tablet).

If you are still having this issue, feel free to contact our Support Team for live troubleshooting

They have tools at their disposal to provide you with information and advice specific to your Sonos system and what it reports.

I hope this helps.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
    ededededededededAuthor
    Contributor I
    April 13, 2026

    This happens on both my Android and iOS devices. Interestingly there's an app called sonify which is a free download and always works correctly. The Sonos app only work consistently for YouTube and Spotify but pretty much consistently fails to show view artist, view album, and start radio for Apple music. I can sometimes see those options flash for a fraction of a second before they disappear. Based on this behavior I believe it is a bug affecting only Apple music, at least for me anyway.

    MoPac
    MoPac
    Headliner III
    April 13, 2026

    Is this where you are looking??

     

    Mangoe
    Lyricist III
    April 13, 2026

    Start station is mentioned in OP so it’s probably this. 

     

     

    ededededededededAuthor
    Contributor I
    April 13, 2026

    No. I am looking at the three dot context menu per song. Sometimes nothing shows, sometimes a subset of options show. In this example the “Start Radio” is missing but most of the time nothing shows in that area. I am talking about the dynamic area that starts at Apple Music.

     

    MoPac
    MoPac
    Headliner III
    April 13, 2026

    Thanks.  Never scrolled down to see that part of the screen.  You definitely learn stuff in this community.

    Mangoe
    Lyricist III
    April 13, 2026

    No. I am looking at the three dot context menu per song. Sometimes nothing shows, sometimes a subset of options show. In this example the “Start Radio” is missing but most of the time nothing shows in that area. I am talking about the dynamic area that starts at Apple Music.

     


    I tried the same track as you and get Start Station. But notice I’m missing crossfade and sleep timer. 

     


     

    And tried the track from my first reply in this thread and I’m also getting different menu options again. 
     

    So similar to you I’m randomly getting different options in this menu. No idea what’s going on. 
     

     

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