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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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ZGMContributor I
asked in Controllers and Music services
Attention Sonos Devs: Latest Version of Sonos S1 Mac App has no version number

Right off the bat: This is an issue that can only be addressed by the Sonos Mac app development team, because something is wonky with their build/release process such that the latest version of the Sonos S1 app for Mac (as downloaded directly from https://support.sonos.com/en-us/downloads ➡️ https://www.sonos.com/redir/controller_software_mac ➡️ https://update-software.sonos.com/software/72ynP0v9lu/Sonos_57.22-59130.dmg has no valid CFBundleVersion or CFBundleShortVersionString value specified within the app’s Info.plist file. This means for all intents and purposes macOS has no idea what version of the app is installed —which then means that any central software management software, like any macOS MDM for systems management, cannot accurately report on or update the Sonos app in a trackable fashion. This oversight can be confirmed by looking directly at the Info.plist file within the app package, and comparing the most-recent release to a previous version of the app. Or, for a nice GU

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Humber BridgeContributor I
posted in Controllers and Music services
Metatags for Android Devices

Where to start? This is an example of what can happen.Let’s say I want to play ‘Strange Brew’ by ‘Cream’ from an Album called ‘Disraeli Gears’.  The Disraeli Gears album is in a folder called Cream which is in a main folder called ‘Albums’.To start with the metatags are populated for ‘Track Name’ ‘Artist’, and Album Name. (and others but they don’t count).If I play the track on my Windows 11 laptop with only those tags, the data on screen shows the Track Name, ‘01 Strange Brew’ (Track 1), the Artist, ‘Cream’, and the Album, ‘Disraeli Gears’. No problems there!If I play the track on my Android phone, by selecting my Albums as my source folder, and then selecting Play Now to play all tracks, the data on the screen shows ‘Albums’, Cream, Albums. This is not right. Why doesn’t it show the Track Name and the Album Name?If I enter the Track Name in the ‘Titles’ metatags, Android will display ‘Strange Brew’, ‘Cream’ , ‘Albums’. But the Album Name is not read.In order to get Sonos to read the

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Brendianer
BrendianerTrending Lyricist I
posted in Controllers and Music services
SONOS – Problems with PLEX service

Hello!I'm trying again to get some help here in the forum and solve an ‘age-old’ problem.I have PLEX installed on my Synology 718+ (16 GB).The home network is connected to the internet at 1 Gbit (FRITZ!box 5530 fiber).PLEX plays without any problems:On the home network, also via SONOS (PLEX service) In the car with my mobile phone via the Plexamp app In the office with my mobile phone via the Plexamp app (Wi-Fi) In the office with my laptop using the web application.PLEX does not play outside the home network via SONOS.All content is displayed. When trying to play individual songs or albums, the following happens:First, the circle on the right spins for a relatively long time Then the message ‘SONG’ could not be played appears. The connection to Plex has been lost. This repeats for each selected song.It doesn't matter whether I play FLAC or MP3.I contacted SONOS Support. A support technician even looked at it via remote maintenance. No solution in sight.What could be the reason for thi

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Brendianer
Robotron 2084
Robotron 2084Contributor I
posted in Controllers and Music services
iOS app - compilation albums

Guys, the compilation albums in my music library still show up as individual tracks in the iOS app - this means I can’t select & listen to these albums.My FLACs are all tagged properly, and compilation albums worked perfectly before the release of the ‘updated’ app last year.My music is all in one folder, so I can’t use folders as a workaround, either.Everything’s up to date.Is this still a known issue, and if so, when can we expect a fix, please?

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craiger1964Contributor I
asked in Controllers and Music services
S1 Controller App won't reauthorize Apple Music.

I am trying to reauthorize my Apple Music subscription on my S1 App, as I’ve done many times in the past. When it wouldn’t re-authorize, I followed what a previous discussion said to remove it and re-add it. That isn’t working, what comes up is: “We’ve run into a problem. Try again. “Which I did and same thing came up.Looking for help, I have an old bridge and connect amp that can only live on S1.  Looking for help

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jonmichael
jonmichaelEnthusiast II
posted in Controllers and Music services
SonoSequencr

I am interested in Sonos sequencer. What’s the verdict? Yes? Or no?

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AliKat76Contributor I
posted in Controllers and Music services
Current Outage

anyone else experiencing an issue with their Sonos products as well as the current outage? 

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Freddy9011Contributor I
posted in Controllers and Music services
disappointed

Wtf is up with Sonos? Yeah there sound system is decent at best but you can’t f***ing play Apple Music without signing in to your own f***ing account 17 f***ing times. What the f*** is going on you stupid motherf***ers. Figure it the f*** out you incompetent POS. I could take a coding class 101 and would still know more than these [redacted] trying to work a simple app. JC I’m disappointed. Moderator Note: Modified in accordance with the Community Code of Conduct.

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pbarContributor I
posted in Controllers and Music services
Is Recently Played list broken with multiple users?

My wife and I both control the same system using the Sonos App on our iPhones.Most of our music lives on a network attached disk - and appears as a Sonos Music Library.  We often select albums from the ‘recently played’ list on the app. Until about a month ago we had no problems.  But now, items on the Recently Played list that were created by my wife are broken if I select them from my phone.  I get a grey icon instead of album art, and a message saying “Content Unavailable”.   The opposite happens when my wife selects something that I played last.This renders the ‘Recently Played’ list completely useless.  50% of the entries cause errors and you can’t tell which.  It’s like a bad version of Russian Roulette.  I have tried clearing the list, rescanning my music library, restarting the app, power cycling everyhing.  Still broken. Does this happen for other people?   Is there any fix?

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SteLin66Contributor I
posted in Controllers and Music services
Tone control

Just installed latest app on android and am unable to find tone controls, I keep reading 'navigate to settings-system-product' but there is no 'system' option in settings 

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SandpitsContributor I
asked in Controllers and Music services
Adding to a legacy system

I am still running my old Sonos system with the S1 controller v 11.15.4. Have recently been given an old play 5, but cannot add it to the system because the add product is greyed out. Keeps asking me to update, but obviously my system wouldn’t work with an S2 controller. Have reset the play 5, have plugged it directly into the router, but no joy. Is there any workround I can use?

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BigalchezContributor I
posted in Controllers and Music services
Amazon music

I have several music apps all of them work fine with Sonos except Amazon music. It works fine for a minute or two and indifferent speakers keep shutting down and then popping back on. Does anybody have a solution?

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psartorisContributor I
asked in Controllers and Music services
App sometimes just doesn't work

This system is great when it works, but only when it works.  About 40% of the time it says that it is having issues with connecting to the speakers, the port, the server, or to the streaming service.  I know it’s not the internet connection, I work from home and it always works fine for me, wife streams TV, etc.  It’s never a problem except for with this product.   I’m still (mostly) able to airdrop music to the sonos products if it has elected to be awful that day, but it fights internally with which music it’s trying to play, what the volume is set at, whether the app lets me actually control that music, etc.  Really rage inducing stuff here.  Usually after a couple of hours of this circus, it decides that yes, the network is fine, and yes, we can play music today.  At this point when it starts being awful, I just switch to vinyl because I know that actually works, and then the app seems to be just fine the next day. I know there were some app-related issues that happened in 2024, I

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mind4wineContributor II
posted in Controllers and Music services
siriusxm connection lost

Constant error messages on S1 listening to siriusxmUnable to play 'song' - the connection to SiriusXM was lost.Unable to browse music Anyone ever find a solution?

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Jukebox ManContributor I
posted in Controllers and Music services
NAS drive music streaming

Hello Sonos Community  Can you recommend a NAS that will work on S2. Ease of use, no drop out and a a decent app are my priority. I’ll be asking for set up hints as well soon. Ha ha thanks

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SandieeContributor II
posted in Controllers and Music services
Reboot all devices through app

It has been raised and suggested by several users for many, many years yet Sonos does not seem to be receptive.It’s a huge paradox there is no central reboot feature in the app when reboot is the first and foremost default remedy suggested by Sonos support. I can’t think of any issue (and there are quite many) that hasn’t been responded to by Sonos: try to 1) reboot your Sonos system, 2) reboot your router. Whatever the problem, try a reboot and let us know if it didn’t work.The latter is easy, my FRITZ box interface has that feature. However for Sonos reboot I have to climb and crawle the entire house. Up to the ceilings, down on the floors, under furniture, behind shelves. Such a pain, such an annoyance every time.Ideally, in a perfect world it would be even better to make a system that actually works flawlessly but I’m afraid that is too much to ask for. Fixing the broken app of 2024 is a protracted, neverending story, restoring functionality is a mirage, never mind improving the sy

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jojim65Contributor I
asked in Controllers and Music services
Sonos wont connect to Amazon Music or Alexa

I have a Play 1,3 & 5 (1st gen) They havent been used for a while so I thought I would set them back up.  I made an error thinking the 5 needed to be downgraded when in fact it was the 1 & 3. The online chat got me through this and now all three work in the same room. I tried to connect back to Amazon Music and Alexa. It lets me go through the initial screens via Services & Voice, but when I press 'Authorize' I can see the button react with the grey background on the button coming up but nothing else happens. I can add Sonos radio channels without problem.Can anyone please help?It would appear it won't connect to any external services at all

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Dr CContributor I
posted in Controllers and Music services
Impossible software

I have had Sonos products for many years, with around 15 speakers, new and old.  These include old Play 1, Play 3 and Play 5, along with more recent Beam, Sonos 1 and Sonos Sub, along with a Sonos Roam.  Whatever I do with Sonos 1 or Sonos 2 controllers on my iPhone and constantly resetting these, I cannot find any way to make the system work smoothly as it used to.  Sometimes speakers are not recognised, sometimes rooms cannot be added and also volume changes take forever to take place.  Why have Sonos made it so impossible to have a simple solution to manage a fully integrated system?

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Mikep6ddContributor II
asked in Controllers and Music services
Share Folder Playlist

When trying to add a shared folder playlist to my Play3, having entered all the required path details and then touched the ADD button, it circulates but the process never completes. I have ensured the folder has all the necessary share permissions. 

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KleinsmithContributor I
asked in Controllers and Music services
Symfonisk speakers, remote, and ikea home smart 1

A few days ago, my symfonisk remote stopped working and there is an alert in the ikea home smart 1 app that it cannot connect to my 2 symfonisk speakers. I have tried re-adding the speakers and cannot. They show up fine in the Sonos app. Unfortunately IKEA was not of much help, so I’m curious if anyone here has had this issue and been able to fix it. Thank you. 

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StrayTexelContributor II
asked in Controllers and Music services
Can’t find TruePlay for Sonos Arc (iPhone)

I can’t find the TruePlay option for my Sonos Arc when on my “Living Room” page on the new app, where I have an Arc (gen 1), Sub (gen 2), and 2 Sonos One SL’s as Surrounds. This is the same on my iPhone 15 Pro, my iPhone 11 Pro, and my iPad Pro OLED. Any ideas?

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RandSContributor II
asked in Controllers and Music services
asked to sign in, but already signed in

I’m trying to add a speaker has disappeared off my system (but that’s for another topic when I’ve got it sorted) I hit the + To add speaker or component and it says “sign in as the system owner” but I am already signed in.

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Shamus1066Contributor I
asked in Controllers and Music services
Recognition of more than one sonos speaker in the app

I have a Roam 2 and an Era 100. I cannot get the app to recognise them both at the same time. They are on the same network and are recognised individually if the other is switched off. I'm not trying to stereo pair them as that's not poss but it would be nice to have them playing the same music in different t rooms. Is it just me being a muppet or what? 

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Rob KinyonContributor I
posted in Controllers and Music services
Sonos App

I recently updated to the newest version of the Sonos App and now I am having a number of issues. Initially I had a difficult time getting the sonos system to the wifi system. Now it does not allow me to connect to the steaming music services I keep getting a message that it is unable to play the station. It is extremely frustrating.

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CareBContributor I
posted in Controllers and Music services
Update

Updated internet that had Sonos system and now is saying it equipment needs an update. I click update and app says update failed with no error code. (Help not available)I am assuming equipment is too old for new software. Can I bypass update and use as is? It is now stuck in a loop saying needs an update-won’t update. 

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Airgetlam
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