Controllers and Music services

The desktop app sucks all of the sudden.  Please fix this and revert to local controls.  Theres no benefit to me to be cloud connected to Sonos servers in order to use the software for the devices i purchased.  No one asked for this and frankly, its unacceptable.

I know there are a lot of forum responses on this - but what is the fix for Apple Music not wanting to play consistently from within the Sonos S2 app?? I rrauthorize daily and it still is very sensitive if I can get it playing at all. In addition, the AirPlay says it’s unable to connect as well. I have Sonos Arc, amps, Five etc and most recent software. 

For the past few days I have been unable to pay music from Amazon Music on any of my Sonos speakers. I get an error: “Can’t play “song name”. It’s encoded at unsupported sample rate 3145728000 Hz.”I have tried removing and adding AMZN service. I have the latest App and Firmware updates. (This was happening before and after most recent app update) My AMZN service is working fine on other devices. I have powered off/on each speaker. I have powered off/on my phone and even restarted my Internet connection.Has anyone had this issue and been able to resolve? I have searched the FAQs and community and haven’t found anything recent on encoding errors that look like what I’m seeing. Screen grab attached. 

After every two or three songs (on Apple Music+ in the Sonos app) the Atmos badge still disappears around 20 seconds into the song. The music reverts to normal stereo.I have frequently called customer service and gone through all the diagnostic steps, restarting etc. I also created a topic on this community page. Sadly after more than 6 months nothing has changed. The topic was even closed for further discussion. I know there are quite a few other Sonos owners with exactly the same problem, and wonder when there finally will be a solution to this extremely irritating and embarassing (when friends come over) situation. 

Does Sonos have a dowloadable app for an Apple MacBook. The web based version is utterly terrible.

Hello,I am a user in Japan with an active Amazon Prime membership. I have been unable to play Amazon Music through the Sonos app for the past few weeks.When I try to play a song from Amazon Music using the Sonos app, playback does not start and I get the following message (see attached screenshot):  "Go Unlimited. Listen to this music and tens of millions more songs with Amazon Music Unlimited. Sign-up at https://www.amazon.co.jp/music_on_sonos".Amazon Music and Sonos are already connected.  (Japanese UI, translated below, see attachment 2):  "Thank you. Amazon Music is now ready to play on your Sonos device. You can return to the Sonos app."Despite this, playback still does not start.- Amazon Music used to work fine with Sonos previously.- I am using Amazon Prime Music, not Amazon Music Unlimited.- The account connection says it is completed.I have already searched this forum for solutions, reinstalled the Sonos, Alexa, and Amazon Music apps, and performed a factory reset on the Roam

I am trying to play internet radio station TMM 1 (The Music Machine) on my Sonos system (two Symfonisk and one Play 5) using the S1 app on my iPhone, iPad and Windows laptop (all up to date)It just plays an ad, then “Welcome to TuneIn” then another ad and just keeps repeating. It does similar with TMM 2 and CDNX, but it will play “Radio X London”I’ve tried powering off all the Sonos units, restarting the router and powering the Sonos back up.I’ve tried adding the streaming URL using the S1 app on my laptop (Manage > Add radio station); none of the URLs I’ve found will work at all:https://msmn3.co/proxy/x1mp31/streamhttps://tunein.com/radio/TMM-1-s159857/http://tun.in/seYGpThe instructions in the link below do not work because the S1 TuneIn integration doesn’t allow me to log in, so does not show the favourites from the iPhone TuneIn app on the Sonos app:https://support.sonos.com/en-gb/article/use-tunein-to-add-internet-radio-station-urls-to-sonos

I just added a gen 1 Play:5 via the S1 app. I understand that I can group non airplay devices using the S2 app, but that option is greyed out and unselectable. Is there a way to get this to become ungreyed?

Over 15 years with Sonos. Once again, the App at the point of not useable. I have 9 Sonos components and getting more frustrating every day. When I go online it shows 3 of the nine are connected.There has to be someone at Sonos that know what they are doing. SONOS IS FAILING.

Since the App update in spring of 2024 the “Artist Radio” functionality of Tidal doesn’t work correctly via the Sonos app.Only the first song plays and then the playback stops.  There is no “Play all” button.Present App version: 80.24.37 on iOS 18.6.This has been raised in several threads (all closed for comments now) and it seems that Sonos has several times said that it’s a known issue.Does anybody know if Sonos is every going to fix this?BestJon

Bonjour, depuis quelques temps difficile voir impossible de connecter Sonos à Napster. J’ai déconnecte ma sonos puis réinstaller avec un mise jour, déconnectée Napster puis reconnectée et re autoriser et toujours pareil. Point d’exclamation rouge sur l’onglet Napster lors d’une recherche. Je trouve bien l’artiste, album, playlist. Mais aucune liste affiche une fois sur l’artiste/album sélectionnée. Un message d’erreur « une erreur est survenu, essayer à nouveau » Merci de votre aide 

Sonos really need to sort out their app. I have a very simple setup: 2 sonos era100 downstairs & 1 roam2 upstairs. App never works smoothly controlling upstairs, downstairs, & whole house. Never works first time when roam2 timed out and reconnect. It's a rubbish app.

I can't seem to find equaliser anymore since the last app update. Android user: Archive, Sub and One SLs.

Got a playbar, resetIt cos I'm the new owner Now having trouble signing in as one

I’m having issues updating alarms in Sonos. I can open and delete and I can also create a new alarm as long as I don’t make any changes to it, but the moment I change the time, repeat and sound it doesn’t save.The app is up to date and I’ve tried restarting my phone, (Galaxy A40), resetting the app, reinstalling it and have also turned the speaker itself (Era 100) off but so far nothing has worked.If anyone could help I’d much appreciate it as I rely on these alarms to get ready for work in the morning and my starting hours can change on a weekly basis (hence why I need multiple).

Why does your system force all IOS users of your app to expose their exact GPS location to simply connect a speaker to a base station?  

Hello team,does anyone else find JioSaavn music service to be very temperamental?now when I click it it doesn’t show anything.ive gone to reauthorise but after logging into to JioSaavn and clicking “authorise” on the Sonos app, Sonos just hangs with a spinning circle.

I have had my Sonos system for many years without an issue until the new app was released.I use the S1 app successfully until recently, when the system stopped working.Through trial and error and help from websites I have got the system working and managed to connect and load my music libraries.All the songs and artwork is loaded and visible. However, it won’t play. It keeps saying there is an error and won’t play.Apple Music and radio etc all play fine, but My Music library will just not play. Any solutions very welcome. Thanks      

sonos s2 controller app on android and running Apple music app within S2 app.  Is  anyone  able to not have tracks drop and stop playing  with new Arc Ultra, Era's 2 era 300's,  and sub 4?  i cannot do.  If zi play just my old play 1 speakers there is no issue.  Al sound played from my TV only plays fine, no drops, that includes Amazon music, Spotify. zpandora.  Apple music is not availabe on Google TV as an app unfortunately.

I have a WMA album that I’m trying to play through the Astiga music service.When I play the album, the album loads into the play queue but then just skips through all the tracks.If I download the files, they have this information from ffmpeg:Input #0, asf, from '/tmp/test.wma': Metadata: WM/MediaPrimaryClassID: {D1607DBC-E323-4BE2-86A1-48A42A28441E} WMFSDKVersion : 11.0.6002.18049 WMFSDKNeeded : 0.0.0.0000 WM/ProviderStyle: Pop/Rock WM/EncodingTime : 1685772288 DeviceConformanceTemplate: L3 publisher : Chrysalis Records genre : Pop PeakValue : 32417 AverageLevel : 6779 track : 1 WM/Year : 1991 WM/UniqueFileIdentifier: AMGa_id=R 3428;AMGp_id=P 12509;AMGt_id=T 5062613 album : 30 Something album_artist : Carter the Unstoppable Sex Machine WM/Provider : AMG WM/ProviderRating: 7 IsVBR : 0 composer : Jim Bob title : Surfin' USM ar

HelloI have moved all of my iTunes music from my laptop to my network WD myCloud ultraBy doing this the the XML files addresses will now be incorrect for the songsI'm having trouble to figure out the XML addresses how they should be laid out for SonosThis is the address line within iTunes<string>file:///Users/markburton/Music/Music/Media.localized/Music/StoneBridge/Take%20Me%20Away%20-%20The%20Remixes/06%20Take%20Me%20Away%20(Stonebridge%20Radio%20Edit).mp/Users/markburton/Music/Music/Media.localized/Music/  This is my address pathway from WD mycloud ultra/MyCloudEX2Ultra._smb._tcp.local/Public/Shared Music/Music/Al Green How should the pathway read please?      

I am a happy user of an old Sonos Legacy system with the S1 app, an old Connect, a Play:1 and :3 (with proper buttons) and an OneSL because I couldn’t find a proper Play:1 anymore.Mostly, I've been using the system to listen to my local music library or Tidal, or stream a webradio station via the custom URI “hack” via tunein. I've seen that a lot of people have issues with that with the new app, with the S1 app, it still seemed to work fine.Until now.I had been away from home for a couple of weeks and when I came back, the custom radio doesn't work anymore. That is, in Sonos. It works in the TuneIn app, it works on the station’s website, the raw URI works fine from all sorts of streaming players.I tried to get Sonos to directly play the stream via the API (x-rincon-mp3radio), doesn’t work. Tried other streams - don't work. Normal, ad-infected TuneIn works. All my custom URIs stopped working.Via the support webinterface (:1400/status) of my Sonos hardware, I found out that a software/fi

I just got the Sonos controller working with Windows 10 on my workstation - thanks to Carl at Sonos support!  My workstation app used to work until a month or so ago. I verified my workstation is on the same network as my other devices that use Sonos. I verified my firewall settings are correct per the Sonos writeup about this issue. I finally decided to call support and Carl was kind enough to walk through every thing with me. According to Carl, Sonos updated their privacy policy in June. I did not know this.Here's how I fixed my issue:On the SONOS app on your phone, go to your account settings (top right corner, the person icon to the left of the settings gear icon). Under the Legal and Privacy heading select Privacy and Security. Scroll down to Connection Security. You should see 3 settings. 1. Authentication, 2. UPnP (Universal Plug n Play), 3. Guest Access.According to Carl  the default settings should be Authentication OFF, UPnP ON, Guest Access ON. All of my settings were set to

Sonos refuse d'ajouter France inter aux favoris. Je ne peux plus ecouter France inter en me reveillant. 

FYI, I streamed Apple Music Lossless content for eight (8) hours today in three (3) rooms grouped as you can see in the picture below. My network is an Asus Wi-Fi 7 AiMesh built around an Asus GT-BE98 Pro and Asus RT-96U x 2 over a wired backhaul. If you are having issues streaming Apple Music short of a server issue, outage identified by Sonos or defective speaker then it’s your network that needs attention.