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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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PearlMikeJamAvid Contributor I
posted in Controllers and Music services
WD MyCloud NAS Music Library

After having some issues with my music library playing playlists with more than 100 songs, I decided to delete it and add it back (before I discovered the playlist limit is a known issue).  It had been so long since I added the library, I had issues adding it back.I have discovered a couple issues.  First, I can only add the Public folder from the NAS.  I cannot just add the Public/Shared Music Folder.  Are subfolders supported?The other issue is the library is creating multiple of the same playlists.  I only have .m3u playlist files.  I suspect it is reading the playlists in the iTunes library.  I have backup copies of the library in other folders which would explain why there are several versions of the same playlist.I am curious if others have encountered these issues and if there are ways to correct.

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dorinlazarContributor I
asked in Controllers and Music services
RadioTunes / custom URL support in S2

When is it planned to add support for RadioTunes/DI or customURL in S2? I am not referring to TuneIn - I don’t want to use another service to use another service, I want to use, directly, the URLs that RadioTunes offers me, although a proper integration would be better.

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controlav
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soullibContributor I
posted in Controllers and Music services
Playing music library on app (mobile, Windows, web) remains terrible

I have a somewhat large music library of about 40000 tracks on a networked drive. Since May 2024 I have struggled to play segments of this library, on shuffle, using any combination of apps available to me. I have mobile (Android), desktop (Windows) and web.I don’t think I need to go into the performance of the mobile app (updated to most recent version).The desktop app, which I have been using as a failsafe since the library fix last fall, is finicky and has decided it wants to do a continuous loop of asking to update the firmware although I am on the latest version. When I say yes to updating it tells me I am updated already. I have to exit and re-open multiple times to get it to (re-)work correctly (often while music has already started playing).The web app currently works the best of the three for basic music functioning (play, forward, back, volume, skipping) BUT then the queue is useless as it does not keep up with what is currently playing - there is no tracking of where you are

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Sotiris C.
Mutti
Mutti
posted in Controllers and Music services
Sonos Radio does not work

I know that the Sonos does not want to give any support for Tunein therefore I’ve decided to try with SonosRadio, for which I hope Sonos IS RESPONSABLE of the development.But the problem is always the same. I try to listen to italian Radio24 station, but when it tries to connect to the streem it says “welcome to tunein” 😶. after that silence and then the same loop “welcome to tunein”.To find the radio go to “sonos radio” > explore radio > by place > Europe > Italy > Lombardia > Milano > Radio 24The diagnostic nuber is: **********.BTW, if I connect with Tunein app or the radio24 app, connected to the same wifi as my sonos beam, the streams work without any problem.Moderator edit: recorded and removed diagnostics number, combined posts.

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HiimstupidContributor I
asked in Controllers and Music services
bluetooth connection to a samsung s 24 ultra

How do you hook your sonos beam bluetooth two a samsung s24  

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AjTrek1
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tyersContributor II
asked in Controllers and Music services
Sleep timers no longer available for Audible

I just updated to the latest app (80.18.27) and I’m no longer able to set a sleep timer when listening to content from Audible. The … button in the bottom right of the player screen is no longer showing. Listening to local library content, or other services (tested with BBC Sounds and Sonos Radio) the … button is shown on the player screen and it is possible to set a sleep timer.  

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NohjContributor I
asked in Controllers and Music services
Sonos Beam2 with Era 100x2 as surround sound - is there an easy way to switch from Wifi to bluetooth (& back) to play music from android phone

Just started with Sonos - took me hours to realise that Bluetooth stops on the ERA100’s when wifi was used to set up the surround sound system.  Surround sound is my main use of the system and I’m very happy with that, but on occasions would like to play music held on my android phone - so far my hours have fiddling & resetting have only given me one or the other.  Are there any simply ways to switch between surround sound from TV to music from the phone?

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Alienated UKContributor I
asked in Controllers and Music services
Finding albums

Seems I still cannot use the Sonos app to find artist albums in full. Is this just me. I really miss the old app...

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l00twigContributor I
asked in Controllers and Music services
Redundant confirmation prompts for unchanged settings

Both the alarm screen as well as the "enter share info" modal prompt for confirmation when navigating back regardless of whether any changes have been made in the first place, as well as when the "save" button was actually pressed right before.This is independent of how back navigation is invoked (back button on modal, close button on modal, back swipe gesture). 

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Cjyoung900Contributor I
asked in Controllers and Music services
streaming music services

I’m considering paying for the Sonos radio subscription. I already pay for ITunes and SoundCloud streaming. I like the Sonos stations. My big hesitation is that there doesn’t appear to be a way to listen to Sonos radio outside of my house. Is there an app that would allow me to access my subscription while on the road?

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buzz
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iltercanzowContributor I
asked in Controllers and Music services
Artist curated radios on older products

Is there a way to listen artist curated radios like Third Man Records Public Address System on older products which are controlled by Sonos S1?

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Airgetlam
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PorkpieContributor III
asked in Controllers and Music services
Favourites have disappeared

Launched the app on my iphone this morning and all my favourites (radio stations from various sources) have all disappeared. Instead, is a handy “tip” explaining how to save favourites.Has anyone else experienced this? How do I get my favourites back?

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Sotiris C.
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GeorgeBDLContributor I
asked in Controllers and Music services
losing a zone after using airplay

Every time I use Sonos with YouTube on my Mac then I go back to Apple Music within Sonos on my phone, the zone I was using with YouTube is missing. I have tried quitting Sonos app and unplugging speakers in the missing zone.  Eventually it comes back but sometimes now for days.   Others can use the zone with Apple Music and airplay 

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Jamie A
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Rod KContributor I
asked in Controllers and Music services
Phone App - Frustrating

I finally got to purchasing a mobile phone for myself. One of the first things I wanted to do is use the Sonos app with my android phone. Until now, I’ve been using the app on my computer for years. First off, the phone will not load the playlist on my external drive into the queue. Never been a problem with the computer app. It gives me the informative message “Unable to add to queue”. No matter what I do, it will not create a queue from my playlist - very disappointing. Second, why in comparison is the computer app so straightforward and easy to navigate while the phone app is very confusing and frustrating? I was going to purchase a Move for my wife, but she will never be able to navigate that convoluted set up. The computer applications is so simple and practical - why complicate it?

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Nigwoo63Contributor I
posted in Controllers and Music services
Apple Music dropping out

I have been having problems with Apple Music dropping out randomly across various speakers in my 9 speaker system.  I followed the Sonos support process…first the chat bot who referred to an online chat with a person, who referred me to calling the tech support to actually speak to a person. Still no resolution other than to say I need to eliminate interference from networks in my house by moving my network to bridge mode. Sounded odd as the Sonos devices are pointed at a specific network, but Sonos were not accepting any other approach. 3 hours of my life I’ll never get back! $300 of network consulting to re-configure the network and guess what……no improvement. Another call to Sonos tech support and the next consultant advises (with some coaxing) that there’s a known bug with Apple Music and numerous customers have the issue. Very guarded on the detail.  Suffice to say, I am extremely annoyed and angry with Sonos (not to mention being $300) out of pocket. The lack of transparency is a

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AjTrek1
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juanfg39Contributor I
asked in Controllers and Music services
TIdal quality using line in

My device is Sonos Five. I know that streaming is supported up to 16 bits/44,1 kHz in Tidal. My question is: if I connect my phone/computer to Sonos Five via line in, do I get 24 bits/48 kHz quality? Tidal app shows the "Max" text in yellow, however I am not sure if Sonos re-converts it to 16 bits/44,1 kHz while on line in.

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LBAContributor I
asked in Controllers and Music services
content unavailable Amazon playlists

Applied latest Sonos app version today on my iPad Pro with current iOS.  I still can’t play any Amazon music playlists from Recently Played or Sonos Favorites on my dashboard: “content unavailable.”  I have to choose Amazon Music, playlists, and choose the playlist every time for it to work.  This has been going on for months.  Same problem happens when I login to the Sonos web version.  Is there a fix for this?

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Airgetlam
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drinksmotlierContributor I
asked in Controllers and Music services
Cruise Control station no longer working

Hi community, As of yesterday, the cruise control station doesn’t play anymore and is giving an error: “cannot play content. Try again later”. I am a Sonos radio HD subscriber. Does anyone know if there’s any information published anywhere regarding which radio stations are actually available or when someone else makes any changes to their library of stations? It’s one of our most used stations so hoping that it’s a temporary issue on Sonos server side   Cheers in advance. 

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BelchContributor I
asked in Controllers and Music services
My sonos S1 controller just suddenly stopped working with my original devices.

I have 2 new Move speakers and they are the only ones recognized by the app. The other speakers were working flawlessly up until yesterday.

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AjTrek1
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MG1947Contributor I
asked in Controllers and Music services
Playlist creation and editing

finding playlists and editing those playlists 

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FrustratedUser3000Contributor I
asked in Controllers and Music services
Sonos2 app won't log me in

The app has limited functionality on my phone, I can access tv, music library and radio stations, but when I try to log in to change the priority from tv to Beam to play music for an extended period, ie for more than 2 songs, it switches back to tv, cutting the music off.I click log in on my phone but it just sits there doing nothing, I can’t get past the log in screen. It worked fine on my previous phone, but hasn’t logged in once on my present one. I can’t even log in to update the app, which I had no problems doing on my pc.Can someone help please?

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Airgetlam
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macspurAvid Contributor I
posted in Controllers and Music services
Unable to connect to Sonos on Windows app

Hi, at the end of my tether with Sonos!  Went to open my Sonos app on my laptop earlier, but it started by asking me to connect, despite working fine yesterday and it won’t connect… However, works fine on my iPhone app… any ideas people?

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Sotiris C.
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Dazzajames82Contributor I
asked in Controllers and Music services
playbar & Brennan B3+

Hi, my playbar is connected to the TV via an audio cable & Ethernet to the router. When I stream my music to all speakers the playbar cuts in and out throughout. Around 30 second between and then off for 5 seconds. (TV on standby) If I unplug the TV audio cable then it works fine. Is there anything I can do to cure this without having to keep removing the audio cable from the back of the TV every time I stream my music? 

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JezzzzContributor I
asked in Controllers and Music services
deezer region in sonos app

I use Deezer but I am not in the country where my deezer subscription is purchased. In the deezer app I can change the region to UK and get top tracks, top artists etc for the UK. However the Sonos app gives me top tracks etc from the deezer subscription home (not UK) and there is no way to change the region in Sonos app. My Sonos profiles are set to UK but this makes no difference. Any way to fix the region in Sonos app so I get local playlists. Jezzzz

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NoSongsTomorrowContributor I
asked in Controllers and Music services
My NAS got fried in a storm, have a new NAS but cant update music library

I have been using SONOS since they started.  Had a 10TB NAS filled with music.   Electrical storm knocked out my NAS, so I got a new one, and populated it with a back up fo my library.  I now point the music library to a static IP address, it performs the scheduled update, but it always stalls with a message that there is NOT enough room for the update.   Do I reinitialize my entire system and try to mount the new NAS again, and if so, how do I do that?

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Corry P
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