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HD problem

  • March 12, 2026
  • 3 replies
  • 60 views
S

Tonight I have just cancelled my Sonos Hd subscription (only had it a few days) as I  cannot get it to work… I have tried rebooting the router and disconnected everything to no avail tried updating the app etc honestly I think I have exhausted everything….. thinking why am I getting this mad over something that should work without any issues…. So I cancelled it… no HD whatsoever… even though it says I am subscribed to it

unless anyone here has a solution I have missed… I bought a pair of Sonos 300 era speakers that sound ok… thinking they’d would be better in HD but obviously no good if it doesn’t work.. I still have just over 3 weeks subscription left can anyone help.. then I may re subscribe….. 

When I look at the forums I see issues… so it’s obviously not just me.. 

 

 

 

 

3 replies

Stanley_4
  • Stanley_4
  • Grand Maestro
  • March 12, 2026

Do you have Amazon Music available? They offer Atmos on some levels that sounds really good on the 300s.

On the Sonos radio, I can't help past suggesting a call to Sonos support. 

    AjTrek1
    • AjTrek1
    • March 13, 2026

    There are several things about Sonos HD Radio you should know. Start by clicking the link below:

    https://support.sonos.com/en-us/services/sonos-radio-hd

    Also, not all stations will play in Hi-Res. Click the link:

    https://www.sonos.com/en-us/sonos-radio-hd

    Did you receive your confirmation email indicating that your subscription was active? Also, make sure your payment method has not expired.

    Finally, although it should not be an issue in today's internet environment, you need a minimum of 5Mbps download speed. 

     

    Together Everyone Achieves More = T.E.A.M.
    S
    • Simong332000
    • Author
    • Contributor I
    • March 13, 2026

    At Ajtrek1 

    I have just checked and the only email I have is my receipt from Apple confirming my Sonos membership….However my Sonos account says my membership for HD is active… when I first took out the subscription I got the small HD symbol against certain radio stations… but 10 minutes later it vanished never to be seen again… HEY HO…. Any other ideas would be grateful ☺️ 

     

     

     

     

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