I work in a corporate building and have been changing between using Auracle and Spotify on the Sonos music app. I found that sometimes the Sonos speakers just stops playing the music on Spotify and resets the queue back to the first song. I spoke to the customer service who said that there is somebody else using the Spotify account, however we only have this Spotify access through the Sonos account and so I cannot “sign all out” or change the Spotify password. I also suspect that because this is my workplace that nobody else is connected to it. Some days it wont work at all, whilst on other days its fine all day. Is there a limit to the amount of tracks I can listen to on Spotify through Sonos? How can I stop this from happening as its really annoying.
Sonos Spotify keeps stopping tracks
Best answer by Mr. T
The Spotify account is only linked to Sonos. Who is the registered owner of the Spotify account? If someone else has the Spotify account details ie registered email/password, they are also able to use the Spotify account, which doesn’t have to happen within the corporate building.
Spotify restricts a single account to only one stream at a time, although playing Spotify via Sonos app counts as one stream, even when different songs are playing in multiple rooms. However, as soon as someone starts a Spotify Connect session or play using the Spotify app, using the same Spotify account, the Sonos stream will be interrupted.
If memory serves, Spotify has a ‘time out’ function as part of their stream to Sonos, so you may want to check that, as well, and call Spotify, but that doesn’t explain the ‘unable to connect’ issue you speak of.
The challenge is that you’re using a ‘Home’ network device in a corporate environment, so you may have some issues there. I’d certainly recommend a network refresh, by unplugging all of the Sonos devices from power, then rebooting the router , waiting two minutes, then plugging the Sonos back in, waiting another two minutes, and then checking for Sonos updates in the controller, and applying any that may be found. Finally, testing, of course. However, this may be difficult to do, since this is a corporate network, and involve your IT folks.
Honestly, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
The Spotify account is only linked to Sonos. Who is the registered owner of the Spotify account? If someone else has the Spotify account details ie registered email/password, they are also able to use the Spotify account, which doesn’t have to happen within the corporate building.
Spotify restricts a single account to only one stream at a time, although playing Spotify via Sonos app counts as one stream, even when different songs are playing in multiple rooms. However, as soon as someone starts a Spotify Connect session or play using the Spotify app, using the same Spotify account, the Sonos stream will be interrupted.
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