Controllers and Music services

I'm Prakash. I'm having some trouble adding or removing a specific music service, like Apple Music, from my Sonos account. I've been trying to do it through the app, but it's not working as smoothly. Please share your ideas or suggestion with me. RegardsPrakash, Switzerland (Swiss) Moderator edit: removed full name and other unneeded details.

Sonos S1siPad Pro OS 18.6.2iPhone 16 OS 18.6.2Linksys Velop Mesh network (Nodes: MX5500GC x 2  , WHW03, WHW03CF, WHW01)I had this multiple times, periodically one device usually iPhone will lose connectivity to the Sonos install. Today I managed to get it to find it by forgetting the network and rejoining it; simple as that! It has been bugging me for months. I use a Linksys Velop mesh network, and Sonos is on the 5gHz separated network (2.4 and 5 gHz have different SSIDs). I guess it could mean that the specific node that Sonos is on was different from the iPhone, maybe the mesh does not broadcast the settings effectively across all nodes???

Anyone else having issues with volume. Sometimes I have to set volume to 84 just to hear faint sound???   

How come my Sonos app says that my two speakers and sub are not connected but I CAN play Spotify through them through the Spotify app ??

Until recently my music folder was fully accessible, but now I have no access to the folder unless I switch off the Private network Firewall.This seems to have happen following a controller update.The Sonos Desktop controller and Library service have both been allowed in the firewall settings, but unless the firewall is switched off the library is unavailable.I have restored the Firewall to default settings and let the Sonos controller request the  changes it wants but that has not helped.What other actions are required to enable the controller to see the library which is in the music folder on the same PC.  Sonos is no longer a friendly system to use. I really shouldn’t need a degree in computing to be able to use Sonos products.Any help would be welcome 

Hello guys, I am a mariner and so I stay on ships mostly where internet connectivity is very less. We do have internet onboard but its via satellite and the speed is not at all good.I was looking for a sonos system and the best buy sales person advised me to get sonos five, and he misinformed me that this speaker is Bluetooth compatible, I came onboard and the first thing hit me that it doesn’t have Bluetooth.We sailed out from the port and I could not do anything about it.I could set up the system with my iOS device making another android phone as hotspot wifi. All was good until I had internet signal on my android device. I did all the setup, also saved the EQ as per my taste. After we went out to sea, we lost telecom signal, then my system was not showing on the sonos app. I connected the system to onboard wifi, and there was an update to the sonos app. I updated the application.After update, still no system… somehow after hours of hit and try I could get the system on the app. (thi

I purchased and installed a home theater system with a Beam Gen 2, Sub Mini, and (2) ERA300 surrounds. After installation I encountered persistent issues with streaming music from within the Sonos app using Apple Music and Amazon Music. I made several calls to Sonos support and allowed a support person to connect into my network and run tests on the Beam Gen 2. No matter what we tried the issue persisted. I've put this together so that if others are having this issue they may benefit from my endeavors and perhaps offer some help !Here is what I experienced within the Sonos app, so much so that it is unable for streaming music.Message: Couldn't play AAA. The connection to Apple Music was lost. Message: Couldn't play AAA. It's not encoded correctly. Pauses, and skips while playing music.So, after hours for frustration here is what I did ----->The Sonos app:Remove ALL speakers from my system. Settings -> General Settings -> Forget Current System. Account -> App Preferences -&g

I've been using Amazon Music for some time. I've the app on my phone, fire tablet and laptop as well as linked to my Sonos system. It's all been working fine until today. Trying to use AM on Sonos, a message appears saying to pause it elsewhere before it can be used via Sonos. It's not being used elsewhere! I realise the plan I have means it can only be used on one device at a time so checked the other devices: they're not playing. Any help?   

Just curious… the problems started in May last year, and seemed to get worse April/May 25. Fortunately  or unfortunately for me there were always a few speakers working on the system…. but now.. It got so bad I rebooted all 21 speakers and downloaded the software. Now… only one speaker works. Since April, I haven’t had even a part of the system working. Why, oh why, can Sonos not just revert back to the old system that worked??? BTW - I don’t care about features, playlists, grouping bla bla bla. I bought these for the sound quality, and not for the features. That’s all available through other apps. 

Hi. I want to make a break from my past including my music. Is there a way to delete the sonos memory of what I played and what I like (my history), but not my account or music saved in my favourites. The curated "mix" selection just gives me random permutations of things I have listened to for 20 years. Ugh. 

My alarms that were set dissappear from time to time in the app.Sometimes they pop up again. Not clear what is causing this.

Like a lot of people in this community, I have been unable to add Spotify family members any Sonos account. I’ve tried https://support.sonos.com/article/use-multiple-accounts-for-the-same-content-servicehowever this is old and didn’t work. I’ve tried various ways of deleting and reinstalling the Sonos and Spotify apps. Nothing seems to work. Can anybody give me a solution to this really annoying problem. I actually thought my Sonos issues were gone after “The app update”. Everything was getting back on track now this!! Help please. 

I switched to YouTube music from Spotify and it went pretty smooth. The only big issue is that the Sonos app will simply refuse to play any of the podcasts I subscribe to in Youtube Music.I have seen that more people have raised this issue but that Sonos isn’t really acting on this issue, or at least isn’t making it a priority.Is there any idea on what the steps are that Sonos is taking? 

On an older Samsung Galaxy S10e when an alert starts playing, a Snooze/Stop popup is show inside the app (so unfortunately still need to open the app, but it works).On a brand new Samsung Galaxy S25 when an alert starts playing, no alarm snooze popup is shown, though the app show the speaker as playing - so I am unable to snooze the alert, but can stop the music as normal.Both phones run the same latest app version. I did try reinstalling the app on the new phone to no avail. I am loggede into the app with the same Sonos account on both phones.Diag **** generated on Samsung Galaxy S25 while alert is playing (have not used the S10e for other than confirming it shows the alert popup). Moderator Edit: Recorded and removed diagnostic number

I tried to reconnect my Apple Music account to listen to the music I bought via iTunes ( I don’t have a streaming subscription) but I am always ending in a loop, Sonos sends me to Apple Music to log in, I’ll do that, get back to Sonos, Sonos tells me to re-authorize my account, sending me back to apple music and so on….deleted the apple music account inside Sonos and added it from scratch but no result. Anyone has the same issue and found a solution?  

I’ve had sonos products for years but used only as speakers. I discovered sonos streams radio but dont know how to utilize. Trying to find this feature in the app is fruitless for me and just keep seeing the option to get sonos emails which I don’t want. I need to know how the app can recognize the 4 sonos products I currently usei need to know how to stream to these products or just keep using Spotify 

I recently “upgraded” to Windows 10 from Windows 7.  No Sonos issues with 7.  No changes to Sonos hardware; running latest version of S1 O/S, music libraries up-to-date, Android tablet and iPad running latest S1 updates.My Win 10 desktop contains my music libraries.  I can operate all features of Sonos from this desktop just like under Win 7.However, unlike under 7, Sonos app must now be running or minimized on Win 10 desktop in order for any of my tablets to play any items in my music libraries.  Tablets accurately display libraries and their contents, but “Unable to Play xxx” is displayed on all tablets.  Exception: tablets can discover and play Sonos radio stations even with desktop app closed.I suspect this is a Windows 10 problem, not a fault of the Sonos software.  Have any of you experienced this?  If so, please describe any solution.

I often get no results found when searching on both Windows desktop app and IOS app. Here I searched for Hans Zimmer, and then selected the albums tab Sometimes it takes 3 attempts to get the results to display  

Hi AllAfter a few wines last night my partner and I started using our iPhones to begin curating a queue. Problem was (yes we’d been drinking) but we both at some point tapped on a song  instead of ‘adding it’ to the queue which resulted in the entire queue being replaced by that single song. So the entire existing queue was lost, or so it seems??? We certainly couldn’t find a way to return to the queue that was just playing prior to the mistake. Now I know you’d argue that it was a stupid mistake of our own carelessness (and you’re right!) but I’d guess that in the case of a party happening where lots of people are trying to queue up their favourites this mistake would happen fairly often, each time resulting in the loss of a number of queued tracks and being a massive pain to the person who was trying to keep the tunes going and songs being shut off halfway through playback making for a horrible listening experience for all involved. Would it not be a great idea to have a failsafe pop

I’ve done everything I can think of to get my connected device to be my music folder and it comes back with “unable to connect”. I’ve moved files to where the Music folder on ny hard drive and I get nothing. One thing I noticed is my mac inserts Volumes in place of MacMini (my hard drive),

Why can I no longer play Centreforce Radio through TuneIn or Mytuner on my Sonos system.   I am based in the UK and I believe Centreforce Radio is registered in the UK.  It was fine up until two weeks ago.  I am able to airplay from my mobile TuneIn app.

Bjrdepuis aujourd’hui lundi 25 août, je ne peux plus écouter mes stations de radio via mon système sonos. quelqu’un peut il m’aider ?merci Moderator Edit - Translation by Google:Hello,Since today, Monday, August 25th, I can no longer listen to my radio stations through my Sonos system.Can someone help me?Thank you.

Apple lossless does not work on my Amp, it constantly drops or says not encoded properly.  Apple lossless works on all the other speakers without any drops, and if I group them, the amp stays silent.  Spotify works perfectly on the Amp.  I am using the S2 app when I play the music.  This started after the last update, no problems before then.Thanks for any advice.

When I select Manage → Add Radio Station, I enter the radio station’s URL and give it a name.  I’ve done this several times and I cannot find the radio station afterwards!  I’ve read elsewhere that it should be in “My Radio Stations”.  Unable to find My Radio Stations.  Also unable to find radio stations after adding by searching.  I just added one and gave it a unique name AAAAA, and still cannot find it!Where are these radio stations?  

I can't conect to my favourite tune-in station anymore "EPIC LOUNGE - restaurant Lounge". Is the radio station gone offline? or is is just my problem?