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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,687 Topics
  • 53,114 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7687 Topics
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GMRContributor II
asked in Controllers and Music services
Understanding the current situation with SMB

Hi AllI am looking for clarification of the current situation with the Sonos controllers, both windows 10 desktop software and the mobile phone App with respect to the SMB (SAMBA) control/management of my music library.I will provide background of my situation pre the upgrade of the desktop controller and the upgrade of the app to Version 80.x.x.x for clarity.I have been using the following method/technique to listen to my music library for the last 6 or so years without any issues whatsoever. May 2024 came around and my ability to listen to my music library disappeared in an instant…just like so many others.My music is on a USB pendrive attached to my routers USB port. My music would be available 24Hrs a day as the router never switches off. My router software allows me to “see the USB drive” Windows 10 file explorer can also “see the USB drive” I can add/delete the music on the USB at will from my desktop using file explorer. Sonos desktop allowed me to manage the library Sonos deskt

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ratty
15 days ago
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StevenDMContributor I
asked in Controllers and Music services
iPad Sonos app incorrectly says: Your Apple Music account access has expired

iPad Sonos app incorrectly says: “Your Apple Music account access has expired” and refuses to connect. Running Apple Music directly on iPad and choosing ERA 100 speaker, there is a delay of several seconds, and then play button goes back to stop and it refuses to play on that device. Will play on other AirPlay devices. Sonos ERA 100 does connect and play properly from MacBook Air Apple Music. Bandcamp does connect and play from the iPad Sonos app.. ( Latest iOS 18.0 on iPad and MacOS Sequoia 15.0 on MacBook and Apple Music subscription current and working despite what Sonos app says. )  

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Sotiris C.
15 days ago
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ajkContributor I
asked in Controllers and Music services
Sonos update versus iOS version

Hi, so I have an ARC which I installed with the Sonos app, works great. Now I am trying to install a Beam Gen 2 on another TV in a different location. The app shows a screen stating I must update it, but my iOs version of 15.8 ( the highest my phone 7 will accept) won’t do with the minimum Sonos requirement of 16. I end up bouncing back and forth between the screens without progress. A simple install shouldn’t be this hard but I’m stuck! 

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Schlumpf
15 days ago
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RhonnyProdigy II
asked in Controllers and Music services
Latest app update 80.09.05 (iOS)

Today’s latest app update includes the following:Improvements to setup flow Added ability to set appearance between light mode/dark mode/system default Improved queue management including ability to reorder, delete individual items, and scroll Improved performance when browsing content in Home and in Browse Continued improvements to user interface Added Trueplay support for iOS18BUT (per the bolded point) I can’t delete any tracks from a queue, either before playing a playlist or when the playlist is playing (i.e. becomes a queue). I can reorder songs now but I can’t see any option to delete a track from the queue. Am I missing something?

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15 days ago
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DDiddly73Contributor I
posted in Controllers and Music services
Sonos App Navigation improvement

The new app would be greatly improved if the “View System” button actually looked like a button. Common feed back from my sonos clients is that it was not obvious that this is where you can zone your system.Honestly it took me weeks to realise this myself. So much of my frustration in using this new version of app was the perceived  difficulty zoning systems. Please make this obvious - it just looks like text - especially when it is right next to the system name which does nothing .I’m so suprised that this has not been done or pointed out already as my clients always pose this question to me - especially people familiar with any of the other sonos versions  

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buzz
15 days ago
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EvandroContributor I
posted in Controllers and Music services
No factory reset for reconnecting WiFi

So far, I am having the same troubles as discussed in the following topic:https://en.community.sonos.com/controllers-and-music-services-229131/connecting-to-updated-wifi-on-new-app-factory-reset-6903935?tid=6903935&fid=229131This is happening since the new app version came in last May 2024, and I needed to move to another network.In fact, since last June, I am using my Sonos system wired. This is terrible when you buy a device that tells you that they sell “the best wireless sound ever built”. Fortunately, only one device must be wired, as its own network do the rest.I contacted Sonos assistance, and they guided me to factory reset, then I could start all my devices wirelessly without worries. Indeed, this is exactly what I don´t want to do, as I would lose all my configurations and so on. They also told me this situation would be solved soon in a new update, but until now nothing changed.So, if I turn off the wired device, no Sonos work. If I try to guidance to update wifi, I stop

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15 days ago
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JimsPOV-1Contributor I
posted in Controllers and Music services
Sonos App accessing Music on iPhone possible?

Hello,Is it possible to have the Sonos app access the music on my iPhone as a “music library”? Is this a feature in the works?

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Airgetlam
16 days ago
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hennessey619Contributor I
asked in Controllers and Music services
When will the next iOS Build be released? Current version is 80.07.03+20240819.7fd7da0dd

Our iOS Sonos Application is on Sonos OS = S2; Build: 80.07.03+20240819.7fd7da0ddIt looks like the Sonos Amps are on Build: 80.1-56190I’ve already done a “check for updates” and my system is up to date. We continue to experience MASSIVE issues...to the point that it is unlistenable. The start up of music takes a bit of time, then when it starts, it is playing in whatever rooms it wants to and not the ones we’ve selected. It will play intermittently, then be okay for a while, then go back to its odd behavior. These issues started happening when Sonos rolled out their big update. When will these issues actually be fixed? Super frustrating and makes a system we spent several thousand dollars on a waste of money.

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H
16 days ago
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AHNContributor I
asked in Controllers and Music services
deleting an old device from Sonos app

I recently upgraded a device from a connect amp to a new Sonos amp.  The old one still shows up as not connected.  How do I delete this old one from still showing up on the app?

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Schlumpf
16 days ago
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POG2023Avid Contributor I
asked in Controllers and Music services
International Radio from UK

What music service, supported by Sonos, will allow music to be streamed from international Radio stations from UK?Tried Tune-In etc, but recent changes appear to have shut down international stations .Any music services that work ?

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S
16 days ago
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OishinContributor I
posted in Controllers and Music services
connection with iphone 16

After changing my phone from 13 mini to 16 yesterday, the app can’t find my Sonos system on network. Rooter reboot and iPhone reboot have done but it doesn’t work. And re install of application doesn’t work either. Does anyone happen same thing and know a solution?

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16 days ago
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IamonslaughtContributor I
asked in Controllers and Music services
sonos cant connect to Airplay

Recently changed to a new wifi, after connecting my Sonos beam and move to the new wifi it doesn’t work with airplay anymore? Any kind souls can assist here please? Your help is greatly appreciated. I’m out shopping for new speakers anyway 

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AjTrek1
16 days ago
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PAS091920Contributor I
posted in Controllers and Music services
sonos app locking up

Ok I have setup a sonos app after 7ish years. So I'll start music and it will play but I'll leave the app to something else on my phone. If I go back to sonos app it might be saying it's still playing the song from 30 mins ago when the speaker has kept moving down the queue. Also the volume doesn't work at this point. I have to force close on my phone then reopen and it'll work fine. It's been this way always having to close the app every time I come back and when i do that it needs to reload taking 30 secondsto connectto my system. All while the system us working just fine and it plays music as its suppose to. Any one have a solution or is the new normal for sonos anymore?

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P
16 days ago
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FalkorionContributor I
asked in Controllers and Music services
Apple Music and Tidal do not play from my app

I use my Huawei phone to listen the music, and i use Sonos for many years with many systems, but from the last update it does not play any music in Apple or Tidal, you can see the library, choose the track and afterwards is nothing, just stuck. Tryed on other phone and is the same. Need help )Loading and Loading...Moderator edit: combined posts

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Sotiris C.
16 days ago
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InteContributor I
posted in Controllers and Music services
Volume limit in Calm service too agressive

Hello there,with Sonos version 80.1-56190 the volume of Calm streaming service is close to muted. I disabled the limiter and can play with max volume. After enabling the limiter (80%) I can barely hear anything.Sonos Radio or Deezer are not affected.Feels like Calm has a different scaling of the limiter.Switching between services forces me to adjust the volume.Equalizer is default and loudness is disabled.Thanks in advance fo any tips.

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I
16 days ago
elliot1956
elliot1956Contributor II
posted in Controllers and Music services
Amazon playlists "QUEUE" is limited to 100 songs on new app.

As of this writing I have seen quite a bit of improvement with the new app.  Response, volume control and grouping have been improved.  However when using the ‘new’ app and I select one of my Amazon playlists which has an excess of 100 tracks the “queue” in the ‘new’ app will only display 100 tracks.As a test I launched the ‘old’ app on my home PC and when I select a playlist in excess of 100 songs the ‘old’ app and the ‘new’ app show the correct number of tracks.  The playlist I selected in the ‘old’ app had 494 tracks.It’s obviously not an Amazon issue and I was wondering if anyone else would be able to verify this as well.Apple Music playlists display the correct number of tracks in both ‘old’ and ‘new’ app.

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D
16 days ago
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Ryan JHContributor I
asked in Controllers and Music services
I can't use my wife's playlists in alarms

I want to set an alarm that plays my wife’s playlists.When I don’t log into my Sonos account, I can play my wife’s Amazon Prime Music playlists because the speakers remember what the playlists are. But I can’t set alarms when I am not logged in.When I log in to set an alarm, I can no longer see my wife’s playlists and I can’t set them in the alarm. The only way I can think of accomplishing this is to log in to her Sonos account and then set the alarm. But I don’t want to keep track of all my wife’s log in credentials. Alternatively, I could recreate her playlists in my account, but this will be a huge pain.Is there a way to set the alarm using my Sonos login and her Amazon playlists?

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AjTrek1
16 days ago
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HeadroomContributor I
asked in Controllers and Music services
Sonos in China

I purchased a Sonos Arc sub and 2x sonos one rear speakers.   Almost nothing works in China so its completely false advertised.  No tidal support and voice doesnt work and of course anything the is realted to google servers.  Recently I moved to Thailand and packed all of it over here hoping to finally use my product as advertised but it seems the hardware is locked.  I cannot add Tidal and still nothing work for voice operation.  Seems this is come kind of chinese version that works on nothing but lousy chinese streaming services.  What really upsets me is right on taobao it advertises that you can use it with Tidal and voice operation and thats clearly not the case.  Is there any way I can update this system to work outside of China as advertised??

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H
17 days ago
Stanley_4
Stanley_4Lead Maestro
posted in Controllers and Music services
Internal Server Error - Web App

Getting a new error today, when in the web app and I click on the song name in the lower left corner (not on the Room side-bar) the Internal Server Error screen pops up.I had no reason to click there, originally bumped my trackball and was surprised by the error screen. Took a bit to track down exactly what I’d done to get it.So new bug, known bug, doesn’t matter?   

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D
17 days ago
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ErikRotjeKnorContributor I
asked in Controllers and Music services
Youtube Music not playing, skipping through playlist

Hi All,I have linked my YTM account to Sonos, however, even though the Sonos app shows all my YTM content, whenever I try to play anything, it seems to load (play button briefly tuns into a circle) than stops and nothing plays, no errormessages.Same happens with a playlist, it skips through a nr of songs, showing covert art, playbutton briefly turns into a cricle, than it skips to the next songs, does this to 5 or 6 tracks than stops again.Iǘe removed and re-added the YTM account several times now, removed and reinstalled ther app, cleared cache and app data etc. To no avail.I've seen a plethora of issues with YTM/Sonos here, but none seem to be the same as my problem, so if anyone can lend a hand, that would be greatly appreciated.Best regards,Erik

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17 days ago
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CL70Contributor I
posted in Controllers and Music services
Sonos App and Amazon Music My Music Artists Listing

When using the Sonos App to stream Amazon Music, the Artists listing in My Music is incomplete. I can only access artists up to the letter P. The list beyond that point is truncated. I had read a previous thread here indicating that Amazon Music applies a container size limit of 500 items. This seems to imply that the truncation of my list is a condition imposed by Amazon. I take issue with this answer, since my Bose app contains the complete Amazon Music artist listing, and continues to readily follow my expansion of that list with no issues when I add new artists. Why not the Sonos app, as well? The previously suggested workaround of using the Amazon Music search function in the Sonos app is cumbersome and time consuming. It is far easier to scan through my private list to select files to play than to perform a search from memory. Why even use a selection list, if only half of my artist selections are readily available, and the other half I must recall from memory and then use a sear

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17 days ago
Pete314
Pete314Contributor II
asked in Controllers and Music services
Is there a good alternative to the android app?

The new updates are horrible, and I hate sonos for what they have done to the sound systems I’ve spent thousands of dollars on. I hate the ads built into the controller software. I hate how GPS needs to be turned on to use the controller. I hate how bloated the controller software is. I hate the new terms of service (and privacy statement) where sonos will sell my data. I’ve tried plexamp, but it doesn’t handle grouping, queuing, well.  I just want something simple where i can build and queue playlists from my local NAS.

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17 days ago
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jorwinEnthusiast II
asked in Controllers and Music services
Alternative to Sonos

I sent this to the Sonos CEO email, as this seems to be the only support option available. My main point is to find a solution on the bad situation I find myself in, with the non-functioning new app.Anyone else, if not the CEO, is welcome to give their suggestions and comments, that may help me on the way. Thanks. “Dear Sonos,You have done something completely absurd, as you are aware of, by killing off a functioning app and replacing it with one that has close to no functions - a work in progress, at best, or a disaster of an app, when speaking realistically.After some years without Sonos for my part, since you decided to kill off all older devices, threatening that if I didn't replace them with new ones I would be at risk of you sending out software updates at any time that would render my system useless, I decided to give you a chance again, ordering a Port.The day after receiving this new device, before I had even managed to connect it and start using it, came this infamous app upd

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C
17 days ago
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marian99Contributor I
posted in Controllers and Music services
S2 on iPhone keeps on asking me to sign in as owner.

S2 keeps on asking me to sign in as owner.I have not changed anything except for moving to iOS 18. I am able to connect on web, I am able to connect on MAC app, using the same credentials however does not allow me to sign in on iOS app.

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M
17 days ago
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gsrbobAvid Contributor II
asked in Controllers and Music services
Unable to adjust settings Era 300

Anyone else experiencing problems with settings adjustment on Era 300?More specifically, eq settings / volume limit / amazon alexa voice settings (wake word chime) / & bluetooth idle auto-disconnect.I try to make these adjustments and they do nothing as far as eq settings go and amazon alexa settings don’t stick either. I have already tried a network reset, Era 300 factory reset, and tried all 3 SonosNet channels with no luck. I would have also tried hardwiring the network connection but unfortunately the Era 300 does not have an ethernet connection.  i already submitted a system diagnostic ahead of time so I can try and contact tech support when they are available. 

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G
17 days ago
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