Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 30,037 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4412 Topics

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jaybeebostonContributor I
asked in Controllers and Music services

Apple Music Reauthorization Fails

Running the new Sonos 80.00.04.  Every time I try to play Apple Music content, I’m prompted to “Reauthorize” my Apple Music service.  Every time I follow the reauthorize steps, the app hangs (whether I’m on my iPad or my iPhone).  Endless loop.  Sonos system is useless until this can be fixed.  It was already headed in that direction because the Connect:Amp product has never worked without cutouts (with or without Boost).  Also:  tried deleting and reinstalling the Sonos controller on the iPad.  No joy.Moderator edit: combined posts

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2 days ago
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Greg SkripkaContributor I
posted in Controllers and Music services

Arranging SONOS Favorites in order of choice

Why can’t we edit or re arrange the order of our Sonos favorites list? 

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2 days ago
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matthewneal
posted in Controllers and Music services

Temporarily lose speaker in S2 App

My set up is 1 x Play:3 hardwired creating a SonosNet with a number of Play:1/Sonos One dotted around the house.I have 2 x access points in the house for the S2 controller to connect to (same SSID etc.)I often get the following situation.  As an example, I’m playing music in the kitchen (this is the only room playing).  I open up the app to stop the music.  The app shows every other room and what was playing - that is you can see the album/radio station image - but the kitchen will be completely blank, so I can’t use the controls to stop the music.It can take up to 1 minute for the room to “kick in” so I can see the album/station and use the controls to stop the music.This isn’t restricted to the kitchen, it’s whichever room is playing.Anyone else seen this issue?  Any idea how to resolve?

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2 days ago
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Jersey DEnthusiast I
asked in Controllers and Music services

TuneIn on new iOS app is a disaster

My TuneIn Library of stations, (which Sonos is calling Favorites) is only showing a partial list, with big icons and partial names that show nothing for URL-entered stations and no way to change the name or enter new URL-stations.  So now I can’t tell which is which, and more than half are just gone.  I have entered a lot of premium-paid JAZZRADIO.com, CLASSICALRADIO.com, ROCKRADIO.com  and DI.FM stations manually, and now I can’t see them or change them.Luckily (ha!) I can still get to them and make changes on the old desktop app, which I will never “upgrade” unless this all gets fixed.

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2 days ago
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HesterTimContributor I
posted in Controllers and Music services

Who here likes the new controller App?

Just checking to see if anyone out there actually likes the new app? It’s awful and making the news because it’s so bad.Removing features like the alarm, but leaving them in the underlying OS so they still go off? What kind of mickey mouse team thought that would fly? For such a great hardware product, they have really failed on the software side. 

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Bumper
2 days ago
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Ivg_spbContributor I
asked in Controllers and Music services

Update software 07.05.24

after the update, I can't find the settings of the "music library" on the local server. and I don't understand how to add the entire folder with music to the playback queue - you can add only one song at a time

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3 days ago
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Michael.BTrending Lyricist I
asked in Controllers and Music services

Firmware update 80.00.04 - is it compatible with 16.1 app ?

My Era 300 suggested firmware update today.Sonos release notes say that version 80.00.04 has been released 5/13 and adds lossless audio support for Apple Music (Release notes for Sonos software updates | Sonos).Lossless Apple Music is something what I definitely want to get ASAP but at the same time I want to stay on the old 16.1 Android app until Sonos fixes all the issues with the latest mobile app version.So before I proceed with FW upgrade to 80.00.04, I need to make sure that it will work flawlessly with the 16.1 Android app.Can someone of Sonos staff confirm whether they are compatible or not?

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3 days ago
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CM3333Contributor I
posted in Controllers and Music services

GARBAGE May 7th release of iOS App

Dear Sonos,Your High School programming interns really screwed the pooch this time.Roll it back please.  The summer is upon us and I dont  want my $1,100 sound system rendered useless.Pay for actual software engineering professionals next time round.

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3 days ago
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WadzmdContributor I
asked in Controllers and Music services

s2 app

I cannot get the s2 app to load onto my iPhone and iPad. I phoned support and they said to disable private WiFi address. This worked for a short time but has disconnected again and refuses to reconnect. Looking for assistance here as a 2 hour wait for help does not appeal.

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3 days ago
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jtkeepEnthusiast II
asked in Controllers and Music services

New bad app and lost sound on new amp

After playing music on my new Sonos amp useing new app on ioscant go back to tv hdmi sound there is no tv button in the new app?What to do this new app is a disaster not user friendly at all pleaseSonos go back to the old gold app for ipad iphone and quick beforeyou lose your customers.

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3 days ago
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alfonsi franckContributor I
asked in Controllers and Music services

SOnons coupe la fin des morceaux deezer

Bonjour,Cela n’est pas la première fois que je le signale  et votre indifférence est vraiment insupportable.Le systéme Sonos coupe systématiquement la fin des morceaux écouté depuis Deezer.je n’ai aucune coupure en début , aucune saccades, il ne s’agit pas de coupure wifi je suis en RJ45,  Ce sont juste les 10 dernières secondes de chaque morceaux qui sont coupées et juste après la coupupe le titre suivant commence. C’est insuportable Je vous arrête tout de suite avec vos réponses toutes faites, CE N’EST PAS un problème de connexion que ce soit bien claire !! donc remuez-vous et trouvez nous une solution !Vos équipements coutent tres chère la moindre des chose serait de nous aider et de nous proposer une solution.salutationsfranck Moderator edit: Translation by Google Translate: Good morning,This is not the first time I have pointed this out and your indifference is truly unbearable.The Sonos system systematically cuts the end of songs listened to from Deezer.I have no cut at the begin

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Corry P
3 days ago
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IambashContributor I
asked in Controllers and Music services

Can I return my sonos speakers now that the new app is crap?

Basically the new app is unusable with my system. Can I return for a full refund? I need to switch to something else. So upset with this new app and sonos.

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3 days ago
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JManuelContributor I
asked in Controllers and Music services

Can't connect to CBC Radio & Music on new iOS app

I just installed the new iOS app. I’m able to connect to all of my services using the updated iOS app except for CBC Radio & Music.I have no problem connecting to CBC from the latest Sonos app on MacOS. Additionally, if I make the connection from MacOS, I can see and manage it from the new app on iOS.Any idea what’s going on?Thanks,John

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3 days ago
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TheRamblinManEnthusiast II
posted in Controllers and Music services

Underwhelming Response After Emailing CEO

I decided, what the heck, I’ll email the CEO to tell him about my disappointment with the latest Sonos app, implore him to make the old app available, and to share a few related thoughts.   In response, I receive this email from a customer service rep.   Their response acknowledging how the app is missing basic features and for us to replace an old queue with a new one is just baffling.  It’s as if they don’t use their own products.   I don’t want future “innovation” over time.  I simply want the functions I had 30 days ago before all of this mess, and for my Sonos Connect Amps to work (the other problem I wrote about separately).  I was able to downgrade the Connect Amps using the iPad app I had not yet updated.  They seem to be working and I’m reminded what a decent Sonos app (S1) felt like.   Thanks for taking the time to reach out to us. My name is Charles, and I am part of the Level 2 support. Our CEO, Patrick Spence, forwarded your note along to me to see if I can offer any assis

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3 days ago
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Louis and JacquelineContributor I
asked in Controllers and Music services

Access nas folders from Android app

Hi,Hoe van reach my musici folders on my NAS from the Android app? 

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3 days ago
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dan9000Contributor II
posted in Controllers and Music services

New App, New Tunein, Old Tunein

Hello,I accidentally updated to the new app on one of my iOS devices, and it has removed the original Tunein service, which means a whole bunch of shows/podcasts have now disappeared from my Favorites. In fact they are visible, but greyed out and don’t do anything. I have no way to play them.Obviously these shows can’t be found on Sonos Radio. I don’t have the option to ‘Add’ back in the original Tunein, but I do have the option to add the ‘New’ TuneIn. If I do this: does anyone know if it will somehow mess up or remove the existing TuneIn that still lives on my Sonos (and is visible on the other un-updated) controllers?Don’t get me started on the lack of local search. It’s a total shambles.Thanks

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3 days ago
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Digital Musiclover
asked in Controllers and Music services

App does not recognize my speakers

The application is totally erratic. Sometimes it recognizes all speakers and other times just a few speakers. I have the application in an iphone and in an iPad. The application recognizers half the speakers in the iphone and half in the ipad. What to do?

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3 days ago
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GordonGContributor I
posted in Controllers and Music services

S2 app compatibilty with Samsung tablets

Just upgraded from the S1 to the S2 app on my Samsung Galaxy S5e tablet. App finds the system devices and shows the last track played ( from another source). But all icons on any page are greyed out so cannot see anything from my account consequently  can't play anything past or present. Been onto Sonos Chat help...absolutely no help!. Running Android 11  ,no antivirus or vpn so no problem there. Has the app been configured for this device or am I going to be forced to go back to Bose cos I can't play any music?? 

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3 days ago
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MFVContributor I
asked in Controllers and Music services

searching my music library in the new app

I am a musician and I have a large library of music on my NAS Drive. If I can’t search that music through Sonos, I will have to stop using Sonos and thousands of musicians and music lovers like me will do the same. It’s entirely inappropriate that under this latest version, you’ve knocked out the ability to search anything other than channels that you control. Quite ridiculous in fact; commercially stupid and it will cost you a lot of customers. 

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3 days ago
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NicpiContributor I
asked in Controllers and Music services

Adding to a specific Spotify playlist

Hi,With the new app, how can I add a song streamed from Spotify to one of my Spotify playlist ? Thanks.

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3 days ago
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wresslContributor I
asked in Controllers and Music services

Unable to add Music Library after Controller app upgrade (MacOS High Sierra)

Just upgraded the controller on MacOS today (now version 16.2, S2, 79052294, 135275309)Music Library disappeared and trying to re-add it gives“Unable to add the shared folder “//MACBOOKPROB277/Music” to your Music Library (1002).This is after turning on File Sharing and giving read/write to Everyone, otherwise it would be stuck on “permissions”.   My setup was working perfectly before today without file sharing turned on.

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3 days ago
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AndrewUK75Enthusiast I
asked in Controllers and Music services

airplay - grouping

Another issue. AirPlay won’t group certain rooms anymore. It’ll group a Sonos one with 2 play 1’s in different rooms but won’t then connect 2 play 3’s in another room. All since this damn update. So I’m having to use Amazon music just to get music playing stand alone now in the room I’m working from. Come on Sonos get a release out that fixes all these bugs. Everting lags, even trying to change the volume is now a pain. 

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3 days ago
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George2000Contributor II
asked in Controllers and Music services

S2 v80 App - when is Library coming back?

I can no longer play tracks from my NAS based Library.  Takes courage to remove such basic functionality. 

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3 days ago
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aylaausContributor I
asked in Controllers and Music services

Desktop app

Is there no longer a Sonos Desktop App? I don’t like using the browser option.

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3 days ago
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aSaapContributor I
posted in Controllers and Music services

You have to be effing kidding me....

So - this arrives in my inbox:  The absolute gall.Sonos want me to spend more money with them while their absolute crap new App means my current product is unusable.Words fall me.  

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3 days ago
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