Good afternoon.
I’m trying to ad a radio.co (.co, not .com) station to the sonos system without any luck.
The streaming address is https://s4.radio.co/s7e7b6c165/listen
On Macos, I add it trough “Manage > Add Radio Station” . There is no feedback from the interface on submit, and the station is nowhere to be found.
How to fix this?
Thank you.
Best answer by Sotiris C.
Hello
I am sorry to hear you are experiencing an issue adding a Radio station URL to your Sonos system.
Please have a look at our Support Article Use TuneIn to add internet radio station URLs to Sonos and more importantly the below:
Are you able to see the Radio Station after you add it within the TuneIn App? Can you figure from the above, at which point the process is failing?
If you are still unable to add that URL Radio Station, feel free to reach out to our Support Team. They have tools at their disposal to provide you with information and advice specific to your Sonos system and what it reports.
I hope this helps.
+16Hello
I am sorry to hear you are experiencing an issue adding a Radio station URL to your Sonos system.
Please have a look at our Support Article Use TuneIn to add internet radio station URLs to Sonos and more importantly the below:
Are you able to see the Radio Station after you add it within the TuneIn App? Can you figure from the above, at which point the process is failing?
If you are still unable to add that URL Radio Station, feel free to reach out to our Support Team. They have tools at their disposal to provide you with information and advice specific to your Sonos system and what it reports.
I hope this helps.
So I have the TuneIn app installed on my Android. I added the custom radio station and it’s listed under Library-->Favorites. I can play it no problem in the TuneIn app. When I go into Sonos app and pick TuneIn, there is no favorite folder option.
If I use the Windows Sonos app and click Manage-->Add Radio Station. I enter in all the information for that station, then it say it will show up under TuneIn>My Radio, but there is no option in TuneIn for My Radio Stations.(Windows or Android)
What did the support team say, as suggested in the ‘marked’ reply?
+18
The most current Android and Windows Apps
What did the support team say, as suggested in the ‘marked’ reply?
I didn’t reach out to support because I didn’t want to have to spend 30+ minutes on a phone call or chat windows on a Sunday. I wish there was a way to send them an email instead. The rest of their main instructions didn’t work.
+24This stream works fine, I added it using my app (see profile) and played it back without issue. Available on Android and MacOS. My app also allows you to Test a stream before adding it.
Phonos Ultimate
This stream works fine, I added it using my app (see profile) and played it back without issue. Available on Android and MacOS. My app also allows you to Test a stream before adding it.
Phonos Ultimate
Where did you go as I can’t find that anywhere?
What did the support team say, as suggested in the ‘marked’ reply?
After over an hour of text chats and calls including remote screen sharing, they referring back to all the support documents on their website with fixes that don’t work. Ultimately, they don't know why none of apps they have work and I should just Bluetooth into the one Roam I have (a non-resolution to the issue)
I believe the new TuneIn app isn’t working as designed and all their documentation was centered around the old TuneIn app. They claim they will escalate the Windows App to find out why the Add Radio Station say it will show up under TuneIn>My Radio, but there is no My Radio under TuneIn.
+18But it does work when you use the phoen app?
The PC and Mac apps only receive security updates. Maybe they also do not do this part of TuneIn (new)?
But it does work when you use the phoen app?
The PC and Mac apps only receive security updates. Maybe they also do not do this part of TuneIn (new)?
Nothing on the phone app works. The closest I get is I can get the TuneIn App to play what I need. I go into the library section and enter in a custom url. It will play.
This is the link to what Sonos says should happen : Sonos support Article
Step One:
Use the Sonos app to play your custom station
If anyone has any ideas let me know, but I think either Sonos or TuneIn need to fix the issue. I’m going to blame Sonos since it’s within their app. My feeling is there was a break when they released the new TuneIn version.
Note: Under the Windows App, If I do go to Manage→Add Radio Station (as mentioned by
It mentions it will add the radio station to TuneIn>My Radio. When I enter the information and click OK, the screen just disappears. If I do it again with the same name, I get an error that the station name already exist, so it did something. For reference, here is what TuneIn show under the Windows App, which is match all the options I get on Android and Web.
Sorry for the long post, but I figure I will document everything in case someone at Sonos cares to resolve this issue.
+24This stream works fine, I added it using my app (see profile) and played it back without issue. Available on Android and MacOS. My app also allows you to Test a stream before adding it.
Phonos Ultimate
Where did you go as I can’t find that anywhere?
Its a feature of MY Sonos apps, see profile. The name is in the title of the screenshot.
This stream works fine, I added it using my app (see profile) and played it back without issue. Available on Android and MacOS. My app also allows you to Test a stream before adding it.
Phonos Ultimate
Where did you go as I can’t find that anywhere?
Its a feature of MY Sonos apps, see profile. The name is in the title of the screenshot.
Are you using the iOS app? Unless I am completely missing something, I can’t find this anywhere in the Sonos Android or WebApp. I don’t own apple products.
This stream works fine, I added it using my app (see profile) and played it back without issue. Available on Android and MacOS. My app also allows you to Test a stream before adding it.
Phonos Ultimate
Where did you go as I can’t find that anywhere?
Its a feature of MY Sonos apps, see profile. The name is in the title of the screenshot.
Are you using the iOS app? Unless I am completely missing something, I can’t find this anywhere in the Sonos Android or WebApp. I don’t own apple products.
This is from his app Phonos Ultimate available for Android AFAIK. I own his iOS app Phonos+ and it can add radio streams easily just by copy/paste into the app iirc.
I don’t understand why Sonos makes it so difficult with requiring to use TuneIn and set up a TuneIn account or pay for third party apps. Just add it back to the app Sonos.
Thank you. That was the missing piece. Wish there was a trial version, but with all my Rewards credits I don’t mind supporting developers.
Still I agree that Sonos needs to fix their apps.
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