Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,399 Topics
  • 29,843 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4399 Topics

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NoxwebContributor I
asked in Controllers and Music services

using new app with a NAS

Can anyone tell me how to connect the new app to my music library held on a NAS on my local network  

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106rallye
3 days ago
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Stanster05Contributor I
asked in Controllers and Music services

Adding new sevices

Anyone having trouble adding new services since the app upgrade.Keeps asking me to sign in and out again but wants add anything new

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S
3 days ago
antarcticaman
antarcticamanContributor I
asked in Controllers and Music services

when will this app be fixed so I can access local music

After nearly a week I still can't access my local library the app doesn't bring up that stuff I don't understand why you would release an app that's so incomplete I hate to go buy a car that didn't have a radio and was missing three tires and have the salesman say well at some point you'll get them

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3 days ago
Bumper
BumperVirtuoso
asked in Controllers and Music services

Delete not neede categories from home in app

Is there a way to stop services from automatically adding pinned collections to the Home Screen?Is it possible to remove recently played, favourites and any of the other default categories from the Home Screen? Looking for more control over what is actually displayed there. 

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Bumper
3 days ago
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WiglessContributor I
asked in Controllers and Music services

the update/android

So, with the latest update to the app, the ability to use a widget has disappeared, do we think this is just something that is yet to come with another update "sigh" or has it been missed completely?

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T
3 days ago
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BaronspiegelContributor I
asked in Controllers and Music services

Wecker in neuer App fehlt

Ich finde den Wecker bei der neuen App nicht mehr! Ev hilft wer???

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Schlumpf
3 days ago
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George2000Contributor II
asked in Controllers and Music services

S2 v80 App - when is queueing coming back?

Queue has gone for Library and Spotify. Takes courage to remove such basic functionality. 

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Bumper
3 days ago
Flattliner
FlattlinerEnthusiast II
posted in Controllers and Music services

Sonos boycott

Found rumours of Sonos headphones quite exciting, but let’s be clear Sonos, I won't be buying any more hardware from you until you fix your software!The new controller app is so bad, we must boycott their revenue stream. Join me. 

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ERL
4 days ago
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Chris805Contributor I
asked in Controllers and Music services

App update - Adding existing speaker back to system

I have the app update and it hosed my existing system.  I have an arc, a sub, and two one speakers for rears. The only speaker I can access it the arc now. I cannot add the other speakers back to my system. I reset the rears and they will not add. The app connects to the Sonos network and attempts to add to my network but I get some error to use an ethernet cable. Is this the only solution? It’s not my speed. I have a download speed of 300 Mbps. Is there documentation anywhere for this? I didn’t have this issue with the old app (I’m sure you’ve heard this) but seriously, what can I do to fix this?

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C
4 days ago
Freddy59
Freddy59Contributor I
asked in Controllers and Music services

alarm and sleep timer

I have just spent two days on and off to find the Alarms and Sleep timer?Should come to this page first, to say I am not happy is an understatement 😡

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S
4 days ago
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billySContributor I
asked in Controllers and Music services

New app version problems.

Having trouble playing streaming radio (MyTuner) and Spotify albums won't display. It keeps saying " something went wrong" without any support. Any advice? This new update is awful.Thanks!

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B
4 days ago
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HenkievContributor I
asked in Controllers and Music services

Switch back to old version of app

Hi,I installed the new app yesterday and I hate it.Many options I use a lot have disappeared.Can I somehow install the previous version of the app?  

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K
4 days ago
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FILIBAOContributor I
asked in Controllers and Music services

Trueplay does’t work on the new app

The app stucks on trueplay re-optimization, i moved my components and i need to re-optimize the system 

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4 days ago
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TyRobContributor I
asked in Controllers and Music services

app issues

I have two amps set up on my system.One powering ceiling speakers for my garage. One powering my outdoor speakers. How do I choose what ones I want to use and when and what I want played on them. Any time I log onto my app. It just randomly picks one of the amps. So.etimes it's the one I want sometimes not.  Tylet

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4 days ago
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LarotechContributor I
asked in Controllers and Music services

new moble app and subsonic

The new mobile app does not show my subsonic music service on my network. Now I can’t access my library from my iOS or android phones. It only works on the new desktop controller app. 

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4 days ago
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AcqfamilyContributor I
asked in Controllers and Music services

probleme avec la nouvelle application : bug a l' allumage, fonctionne une goi sur deux... avez vous le meme problème ? Y-a-t-il une solution pour y remédier ? Merci d'avance.

Bonjour,J'ai des difficultés a me connecter à la nouvelle appli sonos alors qu'avant, je n'avais aucun souci.Refusé de mise a jour sans codes erreur, puis fonctionne et les mise a jours sont opérationnelles, fonctionne une fois sur deux…Y-a-t-il une solution à ce problème ? J'ai débranché le rooter, les appareils, réinitialiser les applis,le wifi... En vain.Bien a vous deAntoine Moderator edit:Google Translate- Good morning,I'm having difficulty connecting to the new Sonos app whereas before, I had no problem.Refused update without error codes, then works and the updates are operational, works every other time...Is there a solution to this problem? I unplugged the rooter, the devices, reset the apps, the wifi... To no avail.Good for you toAnthony

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A
4 days ago
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FrankMusic77Contributor I
asked in Controllers and Music services

New app doesn't recognize that I'm playing from Spotify

I just updated the new app.  I used to find music on Spotify, play on my Sonos system, and then in Sonos I could control volume.  Now Sonos won’t acknowledge that I am playing music from Spotify, instead still showing what was playing before.  Help please.

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F
4 days ago
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SladestTrending Lyricist I
asked in Controllers and Music services

NEW SONOS APP (CRAP)

Why Sonos remains silent in the face of this crisis ???  Sonos should hire a public relations firm to help manage this crisis and this monumental mistake made by Sonos with this new retrograde application. SONOS SHOULD GIVE ITS CUSTOMERS THE OPTION TO RETURN TO THE PREVIOUS APPLICATION RATHER THAN TAKE THEM HOSTAGE.

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J
4 days ago
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Byron RoyeContributor I
asked in Controllers and Music services

playing of podcast plays all instead of one I selected

When I select a specific episode of a podcast this new version of Sonos controller plays it then proceeds to play all of the subsequent episodes.  Why is this happening and when will it be resolved?  Is anyone else experiencing this behavior?  This is the sixth major defect that has reared its head in this new version.  I am at a loss; my system is near the point of being unusable. 

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4 days ago
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SoCalBruceContributor I
posted in Controllers and Music services

Steps Taken to Restore The S2 (Gold) App onto my ios device

I think most of us agree the new Sonos (v80) app is lacking key features that were on the prior version.After some trial & error I was able to get the prior S2 (Gold) app reinstalled because I had a manual backup of my iPhone on my computer.The steps I used were:Make sure your manual backup was done before the new (v 80, black) Sonos app was installed on your device; Erase your iPad/iPhone and perform a restore from the backup that’s on your PC; Once the device restarts for the first time you need to immediately disable auto updates and downloads for apps (Settings, App Store). This is an important step otherwise you’ll get the new app installed again.. Let your device complete the app installs.The process took about an hour but I’m happy now that I got the prior S2 app reinstalled..  Good luck. 

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4 days ago
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tjandera73Contributor I
posted in Controllers and Music services

DO NOT UPDATE

Unless you want to lose all features and functionality to your system, DO NOT UPDATE!!  Latest update is absolute trash!!  List of issues so far:Music services will all have to be redone No easy access to Tone settings Mute function gone Switching from TV Audio to Music fails and completely broken Playlists gone what happened to Sonos Radio search function fails for 50% of services volume control for grouped speakers went from 1 click to multiplei just don’t understand how the hell Sonos thought this was an improvement.  Just roll back already

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B
4 days ago
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KongenContributor I
asked in Controllers and Music services

radioplay

HiWhy canˋt I not get RadioPlay 

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G
4 days ago
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MathFContributor I
posted in Controllers and Music services

New App - Fail

The new app: nice look but worst experience ever!​​​​Basic functions are missing. How on earth is it possible, that Sonos rolls out an app that feels like a pre-alpha version?Best marketing for competitors!Roll back to the old one!!! Wait with releases until EVERYTHING works properly!!!

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P
4 days ago
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FM1Contributor II
asked in Controllers and Music services

New app from May 2024 draining battery

Your app is not only very bad in terms of functionality (disappeared functionalities, bugs everywhere..) But also a technical disaster.. Got now my battery drained and warning from my phone.. Have you really tested something before release? 

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B
4 days ago
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doko911Avid Contributor I
asked in Controllers and Music services

Sonos does not play songs by a single artist

No matter what voice commands I give, Move2 does not play songs sung by a specific artist. The first song it plays is by that artist but the next tract is by someone else. I have Move2 playing music from spotify.

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D
4 days ago
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