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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,731 Topics
  • 53,371 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7731 Topics
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OzimandiasContributor I
posted in Controllers and Music services
hopeless app

How come after months of problems and updates my app still stops recognizing my products 

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O
18 days ago
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PJJContributor I
asked in Controllers and Music services
music library track details are blank in Queue

Hi ,I have just downloaded Sept 18 iOS app update with improved queue management which is better thank you. However when I add a track from my music library it just shows just a blank entry. Any ideas anyone ?   

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P
18 days ago
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a9979Enthusiast II
posted in Controllers and Music services
Spotify Playlist Limit in iOS App

Please please please somebody answer this. I’ve opened tickets with Sonos. I’ve asked this same question here and all I seem to hear is a bunch of other users saying they have the same issue. I’ve heard that Sonos knows about this but I’ve also heard conflicting statements from people of Sonos awareness of this issue.  I can only see 50 of my Spotify Playlists using the Sonos iOS app. This appears to be widespread, not unique just to me. When will this be resolved?it’s been 4 months since the app update and I can’t do something as simple as view all of my Spotify Playlists. This is getting to be completely unacceptable. It’s an app meant to play music, yet we can’t see all of our music. 

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controlav
18 days ago
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nad.IAContributor I
asked in Controllers and Music services
Problème de playlist sur app sonos mise à jour : LA solution

Salut les frenchies,Je ne vais pas me casser à faire une traduction pour le monde entier, après tout il n’y a pas de forum en français eh ben ils n’auront qu’à traduire..(même si je parle et écris fluent english).Si comme moi vous avez été confronté à l’impossibilité de gérer vos playlists SONOS sur la nouvelle app sonos ios/androïd, voilà la solution.Téléchargez l’application sonos de bureau sur votre PC à cette adresse :https://support.sonos.com/fr-fr/downloadsPour ma part, j’ai téléchargé l’appli pour windows => et pour  mon très grand bonheur 😁😍, j’ai ENFIN pu retrouver ma grosse playlist sonos de 485 morceaux que j’alimente depuis 10 ans, mais que je ne pouvais plus gérer en y ajoutant ou en supprimant des morceaux.Attention sur l’appli PC, il a quand fallu réinitialiser mon mot de passe qui n’était pas reconnu.. (nan mais faut pas croire non plus que ça va être aussi facileque ça.. des embuches à chaque coin de rue ..)Sur l’appli PC, une fois que j’ai pu me logger, j’ai retr

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N
18 days ago
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widmerrContributor I
posted in Controllers and Music services
Idagio 'Play Album' feature still not implemented.

The Sonos Android app still cannot play albums from Idagio. The ‘Play Album’ button is missing, there is only a list of tracks, which can only be played individually. It’s been four months since the release of the new app. When will this feature be available?As a workaround I have been using the Idagio app and connecting to Sonos. But this Idagio feature is buggy, and I still have to use the Sonos app to control the volume. Idagio is the only music service I use, so this is extremely frustrating.Thanks 

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18 days ago
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Beakerb33Contributor I
posted in Controllers and Music services
New Sonos app - The worst ever

I am writing to express my frustration and disappointment with the latest update of your app. Since the update, I have encountered numerous issues that have severely disrupted my experience:Speaker Detection Issues: The app intermittently fails to detect my speakers. They appear and disappear at random, making it impossible to manage them effectively. Grouping Problems: When I try to split the music in one room from the group, the remaining speakers stop working and cannot be re-grouped. This has rendered the multi-room functionality unusable. Playback Failures: None of the speakers will play music after attempting to manage them through the app. App Connectivity: The app frequently loses connection with the speakers and is unable to detect them again.Moreover, the support wait times are exceedingly long, often over 70 minutes, and the chat support has not been helpful in resolving these issues. This situation is unacceptable and has caused significant inconvenience.I urge you to provi

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MoPac
18 days ago
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aweeks77Contributor I
posted in Controllers and Music services
Sonos App Bug: Multiple Systems

I wanted to get this issue in as a fix request. I see another user posted the same issue, but it was “closed for further comments” In short, I have 2 separate systems; home and business. Every day when I come home or arrive at work, the app will say “system not found. Connect to local system”. It’s a pain, but even more than that, and it wasn’t mentioned in the other post, is that I actually have to log in with email and password every time to get all the features. And when I log in with my personal email at home, it connects both systems to my personal email. So that when I get to work, I have to log in with my work email, and it connects both to that email. Please make it easy and seemless to switch between multiple systems again

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A
18 days ago
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PM1967Contributor I
asked in Controllers and Music services
Speakers problem playing different music

I have been very happy using Sonos until the new app version came. One problem that keeps coming up is that sometimes it’s not possible to play different music on speakers. And sometimes it’s possible????Sometimes is goes down when changing music number or can’t connect to the speakers???

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Chris
18 days ago
green53
green53Contributor I
asked in Controllers and Music services
Music & Content issues S1

No option to use my Tuner Radio. Only option available is “ Remove Account”  S1 app.

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Chris
18 days ago
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bintryin2Enthusiast I
asked in Controllers and Music services
Playlists completely broken with new app.

I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

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H
18 days ago
Williambear70
Williambear70Contributor I
asked in Controllers and Music services
apple music

Apple Music not found in Sonos app, no matter what I do. Currently using Spotify but added Apple Music to try Dolby atmos. 

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Williambear70
18 days ago
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brandybobContributor I
asked in Controllers and Music services
New Macbook Air replacing iMac - Sonos desktop app now fails to find system

We’ve just got a new MacBook Air (running 14.7 Sonoma) which has replaced a broken iMac desktop. The Sonos desktop app worked fine on the old iMac but on the new MacBook we continually get this message:The Sonos iPhone app and web app both work fine and the MacBook is connected to the same wi-fi network.Have spent nearly two hours on the phone to Sonos support and tried the following:Deleting app and downloading it again Toggling firewall on and “allowing incoming connections” Allowing Sonos app access in Privacy & Security → AccessibilitySupport drew a blank, said everything was seemingly running as normal at the backend (the web app and phone app are working normally) and suggested “we get the MacBook checked by Apple” and that there might be a 3rd party app blocking connections - given it is new I can’t see what app would be doing this.Has anybody else had the same issue or can suggest a solution? Something somewhere is blocking the Sonos app connecting but it is mystifying as t

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18 days ago
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Ben LaenenContributor I
asked in Controllers and Music services
Error Code 913 attempting to add Windows Folder to Music Library

Who can tell me if and when we can expect new app software update to finally solve this error 913. Main reason I bought Sonos hardware is to use this fuction and this error, sh** software patch is so frustrating.  Any help appreciated. Thanks Ben Moderator Note: Modified in accordance with the Community Code of Conduct.

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MoPac
18 days ago
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piccadillyAvid Contributor I
asked in Controllers and Music services
Music Library disappeared from my SONOS System

I have no idea why this should happen!I haven’t used SONOS for three weeks, but last night I tried to play some music, but alas, the Music Library has disappeared from my SONOS system.It took me a lot of effort to originally install it - so this is frustrating.The Music is on a Toshiba Hard Drive connected to my desk top computer.I have the SONOS app on my desk top - I click on Settings>Music library settings> Add> Another folder or drive connected to my computer> Browse> click on the drive >Next - and then receive the message “Unable to add the shared folder  (xxxxx )  to your music library (913)” Any advice on how a why the folder cannot be added would be appreciated. Kind Regards,

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MoPac
18 days ago
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cats_fiveContributor I
asked in Controllers and Music services
BBC Sounds - cannot add content service

I cannot add BBC Sounds to my content services.I found my address was set to Norway (an issue in itself) and corrected it. No joy, I removed the app, restarted my phone and reinstalled the app. No joy, I have no problem finding a place to add the service - there seem to be several of them - it simply is never listed.Maybe the only solution is to deleted my entire Sonos profile and start over with a different email address - maybe one of my ,co,uk ones. But, I shouldn’t have to do that!

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C
18 days ago
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djbronxContributor I
asked in Controllers and Music services
Smooth Jazz on Sonos Radio (Song To Remove)

Hello my people, I wanted to share a song I heard while listening to the 'Smooth Jazz' station on Sonos Radio. I managed to take a screenshot to make it easier for you to find the song. It's a Techno track called 'Come Around - MOTVS.' I hope I’ve been helpful and that you can remove this title from the Smooth Jazz playlist. Greetings from Switzerland, a loyal listener. DJ Bronx.   

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Jamie A
18 days ago
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MaycoContributor I
asked in Controllers and Music services
T&C

 Unable to accept T&C's in the new app!!! The “accept” button remains gray. Please help me. I cannot use my Sonos and connect to my existence system 

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MoPac
18 days ago
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Manners09Contributor II
asked in Controllers and Music services
Sonos & Spotify

Hello all,Whilst playing the Spotify app on my phone via my Sonos amp I used to be able to turn volume up by just using the volume buttons on my phone. This has now stopped? Is there a way to get this back. The only way I can turn the volume up is now via the Spotify appTIA

2
D
18 days ago
J
JohgilContributor I
asked in Controllers and Music services
Music library

It’s now September 2024. I still can’t scan and update my music library which disappeared about four or five months ago. I have read and tried everything suggested without success.Can anyone help? 

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MoPac
18 days ago
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PaulNL13Contributor I
asked in Controllers and Music services
Sonos app for samsung watch 7 (Wear OS)

Hi all, Do you know if there is an Sonos app to use on the Samsung Watch 7 running on Wear OS?

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R
18 days ago
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Chris KollmerContributor I
asked in Controllers and Music services
BBC Sounds

Hi thereI have installed the Sonos app 2 days ago and cannot find and therefore add BBC Sounds as a service. My address is clearly showing as based in the UK. Can you advise.please?Chris

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C
19 days ago
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mdkrebs11Contributor II
asked in Controllers and Music services
Unable to load content

The servers appear to be down tonight. Is anyone else having issues?  Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across.  Thought it was the update but checked on my iPad without the update and same issue.  Was only able to play music in the room where music had been playing previously by pressing the play button.  None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late. 

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K
19 days ago
MoPac
MoPacChromatic Producer I
posted in Controllers and Music services
Amazon Music only 100 tracks loaded into the queue.

 When I try to play a playlist created on Amazon Music only 100 tracks load into the queue.  This is the only service that has this issue. 

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MoPac
19 days ago
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LatrufetteContributor I
asked in Controllers and Music services
temps de connexion très long entre portable et ampli sonos

Bonjour,J'utilise de temps en temps mon ampli connecté Sonos et sans raison , même en ayant supprimé et retelecharge' l'application Sonos , mon portable met 2 minutes avant de pouvoir se connecter à l'ampli, alors qu'auparavant c'était Immédiat, alors que le portable de ma femme se connecte normalement...?Question : comment se connecter normalement au lieu d'attendre 2 minutes ???Merci d'avance  Moderator Edit: Google Translate- Good morning,I use my Sonos connected amplifier from time to time and for no reason, even having deleted and re-downloaded the Sonos application, my laptop takes 2 minutes before being able to connect to the amplifier, whereas before it was Immediate , while my wife's cell phone connects normally...?Question: how to connect normally instead of waiting 2 minutes???Thanks in advance

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L
19 days ago
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Random123Contributor I
asked in Controllers and Music services
Custom URls & TuneIn

 A few months ago (post the big app update) I followed some advice here to get Swiss Jazz radio working again.This was basically to add a custom URL to TuneIn for the station, favourite it, then browse to TuneIn →  Favourites in the Sonos app and add it to Sonos Favourites. This worked and all was well. Now, this doesn’t work, I can click the link for the station in the Sonos app and it will not play. Other (predefined) stations work on tuneIn so I know the authorisation is okay. I’ve gone back through the steps I followed previously and can’t get it to work, two issues:Attempting to Favourite the station in the TuneIn app whilst its playing does not work, it asks for the name but does not save it - if I go Library the count against Favourites is 0. If I enter that section, there’s nothing there. Even if that did work, I can’t browse TuneIn favourites in the Sonos app, the section is not there under the TuneIn provider. Proven this by adding a predefuined station as a favourite in Tune

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Schlumpf
19 days ago
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