Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,402 Topics
  • 57,113 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
8402 Topics
starflyergold
starflyergoldContributor I
posted in Controllers and Music services
Adding radio custom URLs in TuneIn (new) now that the legacy version is gone in the new controller

Now that legacy TuneIn is gone from the new (buggy) iOS controller and all my custom radio stations (in my case from Digitally Imported di.fm)  were gone and there is no information on the Sonos site I luckily found a way to get them back. However it involves recreating them which can be labour intensive depending on how many you have. You will also need the IOS version of TuneIn for this to work. No premium sign up required.Here are the instructions from TuneIn https://help.tunein.com/en/support/solutions/articles/151000172377-what-is-a-custom-url-and-how-can-i-add-it-to-sonos-The Custom URL feature allows you to listen to a private streaming URL, most likely not in the TuneIn directory, using the TuneIn and Sonos app.To add a custom URL to your Sonos:Ensure that TuneIn (new) is added on your Sonos app Log into the iOS or Android TuneIn app using the same TuneIn credentials you use on Sonos On the TuneIn app, navigate to Library Tap on customURL and enter the desired stream URL While

607136
F
17 days ago
A
andymac4321Contributor I
posted in Controllers and Music services
spotify stops playing when my phone leaves the house

I’ve recently upgraded from S1 to S2. If I select a playlist using Spotify, once I leave the house, the music stops playing on Sonos in the home after a track or two. this never happened on S1, but I don’t know how to fix it.

222
A
17 days ago
B
buston35Contributor I
asked in Controllers and Music services
connection

I have 2 Play 1s, a Beam and a Connect Amp.  One Play1 And the Beam connect and work fine.  The other Play1 and the Connect Amp are recognised by the app but fail connection, and for the Connect Amp will not update the software so can't complete.  I do not understand how 2 items work but 2 do not.  Have had 2 phone sessions wth agents with no success.How can half the system work and half not especially when the play1s are identical.  Surely it can't be anything to do with my router or wifi.I was in the process of updating my sonos but am now having second thoughts unless I can get a handle on the the systems reliabilty.  

553
Pools-3015
17 days ago
P
PeterH123Contributor I
asked in Controllers and Music services
Idagio and Sonos app

So far as I can tell, it is still impossible to add an album from Idagio to the Sonos queue.   Will this be fixed any time soon?  Classical/opera streaming doesn't really work if you have to add dozens of separate tracks to a queue in order to hear the entire piece.  

563
T
17 days ago
D
Dd01Contributor I
posted in Controllers and Music services
connecting services to playbar

Following factory reset of playbar, Sonos app will not connect to services (such as Spotify). App Says no internet connection after trying to connect (not true). Tried all rookie trouble shooting (on / off boot up for both playbar device / WiFi and phone. Help.

182
D
17 days ago
S
Sherlock31Contributor I
posted in Controllers and Music services
SONOS App - Android version 80.12.04

I updated the App on my Android phone to version 80.12.04 last week, but the SONOS App Release Notes page still says the latest version is 80.12.02.??Have I been scammed by the Google PlayStore or have Sonos just not bothered to update their release notes page?I am also having a lot more issues with the 80.12.04 version than i was with 80.12.02, which to be fair was mostly working (say 80-90% of the time). With 80.12.04 I am getting No Products Found, Something Went Wrong, disappearing volume control, slow response to volume change, and Play/Pause interactions etc much more and seems to getting worse each day. (Just adding this for info on the off chance that there might be someone at Sonos who reads this and actually gives a s*** about their customers).Moderator Note: Modified in accordance with the Community Code of Conduct. 

953
B
17 days ago
B
bryantsfAvid Contributor I
asked in Controllers and Music services
Amazon Music "Something Went Wrong. Try Again"

I now get the Amazon Music "Something Went Wrong. Try Again" multiple times a day, every day. I do not have Alexa enabled on any of my speakers. My account is valid and in good standing, I reauthorize my account, restart the app, re-boot the speakers, all to no avail. It eventually goes away, but it’s extremely frustrating.

863
B
17 days ago
L
linboxAvid Contributor I
posted in Controllers and Music services
why is searching the library not implemented yet?

I still can not use my local library! No search feature at all.Was this not supposed to be done somewhere in JuneMy app still does not work for what I need it. I would like to buy new product, but the app sucks. What is going on?  I play my music now over airplay and this can not be the way Sonos wants it, because other hardware plays over airplay as well and  some of them are pretty good. Where is Sonos going? I can not see any improvements. Make the app prior to march this year available again!  All your promises are just like dust in the wind,Any feedback from Management?   

272
Stanley_4
18 days ago
Multiculti
MulticultiAvid Contributor I
posted in Controllers and Music services
Deadline for Sonos Favorites re-ordering choices? alphabetical or other options are essential. WHEN? #BringItBack

Ref ⬇ to two other similar posts that have gotten closed without definite answers on an ESSENTIAL feature that we all had “before appaggedon”. 🛎 Why has Sonos Favorites order (stations or playlists or combo) something so essential for daily use of the Sonos ecosystem not been brought back immediately? What is the logic the Sonos Ui/UX teams used for the “no choice, locked, re-ordering” of user’s favorites?  ...and that logic works in which monocultural planet? If one has adopted and adapted the alphabetical order feature for years to the point of even adding numbers or other signs (as order management hacks) in order to organize ‘priority stations’ by groups, from top to bottom, why now is it so multi-step lengthy to get to the stations one had at the top? First clicking on “Sonos Favorites” then on “Stations” or “Playlists” and on top of that many of the stations yield another page with an extra button. The concept of immediacy is not registering on Sonos UX/UI “human centered design

1059
M
18 days ago
J
JaloveContributor I
posted in Controllers and Music services
Sonos App

I was planning to expand my Sonos system this Christmas but why should I or how should I if the app isn't working properly, you can't easily adjust volume, change music, or manage your multi-room audio setup, essentially rendering the speakers largely useless. So know what I’ve already invested into the system that I can’t manage. 

794
M
18 days ago
P
Pleasehelp67Contributor I
posted in Controllers and Music services
No Products Found

Hi,im new here so please be gentleI have had Sonos for many years of trouble free listening. After years of trying to fiddle together easy to use consistent multi room audio I had found the holy grail.But something has changed I now regularly get the “products not found” message and the only way I have found to fix it is to spend a morning going round my 11 products unplugging them all before resetting them 1 by 1 so that they work perfectly again until maybe one month or maybe three months later I have to dance the same sorry dance once more.This isn’t what I bought intoThis wasn’t the dream I was soldSonos was one of the first companies that had tech that worked like Apple Please help is there a way I can fix this long term so that it all works againThanks in advance Martin 

735
Stanley_4
18 days ago
M
maevwynContributor I
asked in Controllers and Music services
Bandcamp search not working

If I search for an artist that I know is on Bandcamp - Jon Charles Dwyer, for example - in the Sonos app, I get no results. Searching on the Bandcamp website works fine, so I know he exists. This is the Sonos app on Android.

814
F
18 days ago
L
lets_rockAvid Contributor I
posted in Controllers and Music services
Playlist Album Artwork?

Hooray! I seem to have my playlists back but no album Artwork, however it does show next to the tracks but not in the main heading space 🤔

1916
M
18 days ago
F
FunkymanContributor I
posted in Controllers and Music services
log out and log in

Jeg bliver bedt om at logge ud og ind lige meget hvad jeg trykker på når jeg vil tilføje en højttaler (Sonos one) gør den det igen og igen og igen HJÆLP!! 

131
C
18 days ago
A
andymarcinekContributor I
posted in Controllers and Music services
Spotify and Apple skipping

It’s become impossible to listen to Spotify or Apple Music through Sonos. I have 15 Sonos speakers throughout my house and I’d really like a solution here that’s not to restart/refresh my network. I Work in IT so I know the “quick fixes” I’ve read on these forums. Thank you

202
Airgetlam
18 days ago
F
FibreopticjesusContributor I
posted in Controllers and Music services
Windows PC App will not connect to my ERA 100's

Sonos 1 System - 2x Sonos 1’s (2 gen), ZP100, Connect OS.S1, Play 3 & Play 5.Sonos System - 2x Era 100’s.My Play 3 & Play 5 lost power within 3 weeks of each other (Trying to find someone to repair them but having no luck.)I decided to invest in two Era 100’s.  Unfortunately I mistakenly thought I could get all of the above to link together.  Although I have read on the forum that I could get the Sonos 1’s to integrate the with the Era’s via the Sonos app.I successfully set up the Sonos app on my ipad/iphone and connected with my Era’s and my Apple Music, Napster etc. I then wanted to gain access to the music on my Windows PC and Synology server drives as I do with the Sonos 1 App.  However, I could not access the drives via my ipad/iphone and realised that I would need to do this via my PC by uploading the Sonos app.Sonos App installed successfully but despite many attempts I cannot get my PC app to connect to the ERA speakers over the wifi. It says “Not Connected”.  I have ho

565
controlav
18 days ago
F
fkmorganAvid Contributor I
asked in Controllers and Music services
Can’t add Plex to Sonos Favorites anymore

In short, I’m unable to add any content from Plex to Sonos Favorites anymore since the big app update. Adding an album makes it appear but greyed out and which you can’t select. It also appears to be added as a song. See photo below showing first two albums greyed out.  All my Sonos favorites not greyed out are from Plex before the app update & play fine. Adding albums or content to Sonos favorites from Spotify, Bandcamp etc also works as normal. This was mentioned in a post 5 months ago so am assuming it’s an ongoing bug?     

765
F
18 days ago
A
aBrontosaurusNamedKurtContributor I
asked in Controllers and Music services
Sonos Era 100 equalizer missing

Hi,I bought a Sonos Era 100, but the equalizer is missing in the settings. Under settings, my room there is under "Sound" True Play but no equalizer as described on the support page. The app is freshly installed, the Era 100 brand new. Does anyone have any ideas? Is the support article perhaps wrong and the equalizer is probably to be found elsewhere?

542
A
18 days ago
K
K AndersonContributor I
posted in Controllers and Music services
Sonos claims my Amazon Prime Music account is expired.

Recently my Sonos system won't play music from my Prime music account and reports that my subscription is expired.  However I can switch over directly to Prime and play music so the account and service are working, it is just Sonos that can't access it even though I have streamed to my Sonos for months from this account.

593
Mr. T
19 days ago
C
ConspietContributor I
posted in Controllers and Music services
connectivity

Why is Sonos so slow ?It takes a long time before the app finds the music in a room.also when turning music on and off it frequently does not respond at all.Hope you have a solution.thanks and best regards,Constantiijn 

656
H
19 days ago
D
daldasContributor I
asked in Controllers and Music services
Sonos speakers dropping

Has anyone experienced issues with their Sonos speakers dropping out when streaming through AirPlay? I'm using a Sonos One and frequently face disconnections when trying to stream music from my iPhone. Any tips on improving the connection or troubleshooting this issue?

353
M
19 days ago
N
NathstarContributor I
posted in Controllers and Music services
Missing playlists on Android with new Sonos app

As it stands I am still missing a large number of Sonos custom playlists on my Android device. I have an Apple device and can see all of the playlists within the app on this device. I can also see all of the playlists within the Windows desktop app. The issue is related to the Android version of the app. Has anyone else come across this or found a resolution? My only work-around which actually didn't work was to use the windows desktop app, and add the missing playlists as Favourites. This shows the name of the playlist on my Android device but does not play the songs within it.  Does anyone know if a fix for this is even on the road map? Or do I have to just use an IOS device to play SONOS content comfortably? This is really frustrating!! 

343
Airgetlam
19 days ago
B
bryantsfAvid Contributor I
posted in Controllers and Music services
Something went wrong… again.

The Something Went Wrong error has returned. Deleting Amazon Music and reinstalling works for maybe a day, and we’re right back here. All other streaming services work fine. And, yes, I’ve rebooted and restarted everything. 

262
B
19 days ago
D
David82948Contributor I
posted in Controllers and Music services
Sonos CONNECT does not show "line in" on Android

After spending two days fighting with this system, I FINALLY got the CONNECT to work with the system.  (I run a CD changer through it -- yes, I’m old.)After multiple resets, upgrades,  cable swapping, you name it, everything seems to work properly now.EXCEPT:  The CONNECT’s “Line In” does not show up as a music source on the phone app.  It’s really annoying to have to fire up the laptop and run the desktop app for Windows just to change input sources for the system.ANY AND ALL help will be most appreciated.

212
Stanley_4
19 days ago
S
SnakedogContributor I
asked in Controllers and Music services
Boost missing from the app

Hi, my boost is missing from the app, any fixes for this? Tried the normal reset. Thanks

18313
Stanley_4
19 days ago
Terms & ConditionsCookie settings