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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,662 Topics
  • 52,991 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7662 Topics
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MParisContributor I
asked in Controllers and Music services
Spotify

My Spotify playlist and history are not importing into Sonos in a new location

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Airgetlam
18 days ago
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Michel47Contributor I
asked in Controllers and Music services
Library with Qnap TS133

Hello,Since the app upgrade I can no longer access my library on an external hard drive connected to a USB port in my router because the latter is SAMBA v1. The router is my internet provider’s and they do not want to upgrade it. So I plan to buy a NAS server and consider Qnap TS133, mainly for budget reasons. Anyone has success reading music on Sonos with this NAS? I am asking because I read that the Qnap requires their proprietary music app QMusic that Sonos cannot access (I guess) and also that the speakers have to be wired for reading music from this NAS whereas mine are all wifi. Thanks in advance. 

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MoPac
18 days ago
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Marie-JoContributor I
asked in Controllers and Music services
TuneIn Pro on sonos

Is Tunein Pro (onetime charge) service available on Sonos? I have Tunein Premium account , but still get ads and commercials . Tunein Pro removes ads. 

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Airgetlam
18 days ago
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SqrmincoilContributor I
posted in Controllers and Music services
Sonos App

So when is Sonos going to scrap this awful new app, go back to the old one, and start over and trying to create a good app for once?

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jgatie
18 days ago
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SoundSurroundContributor I
asked in Controllers and Music services
Playing Libby Audiobooks

When I want to switch from my phone to using my Sonos system to listen to a Libby audiobook, how can I start it where I left off in the Lobby app? Currently it resumes somewhere much earlier in the book, maybe where it was last played in Libby. I'm on an Android phone. So, an answer I saw to a similar question using AirPlay won't work for me

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18 days ago
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RoyBatty65Contributor I
posted in Controllers and Music services
Apple Music profiles are all messed up

When I click on the Apple section of Sonos app, and select my profile, all I see are the trap and rap songs of my son Leo.    Regards     Tom

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R
18 days ago
Testagab
TestagabContributor I
posted in Controllers and Music services
app

Please tell me when Sonos is going to fix all the issues we have with the new app. I am seriously thinking about changing the system…

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18 days ago
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avoyles4803Avid Contributor I
asked in Controllers and Music services
Music Library Keeps Disappearing

Hey y’all,Obviously we all know there’s been tons of issues with music libraries. After mine wouldn’t add due to the 913 error, I was able to use the NAS workaround to get access to it. However, Sonos deletes my music library every week or two and I have to re-add it.Anyone have a workaround to prevent that from happening? Or do we just have to keep waiting on Sonos for a potential fix?Thanks so much!

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18 days ago
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Bob ZContributor I
asked in Controllers and Music services
Start station, existing queue goes away.

It used to be that I’d load up a queue and play until I got a song I liked and then start station off it and use that to explore new music. But then if I bagged the station I could come back to queue and try again. With the new app when I come back the queue doesn’t appear, making this process more difficult to start over. I have Apple Music and I believe it used to work this way before. Am I missing something or has this feature been improved out or part of the new apps troubleshooting?  Thanks in advance. 

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18 days ago
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Brian DoyleContributor I
posted in Controllers and Music services
Sonos App is Complete Garbage - for mobile or desktop

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work. This system is way too expensive for such * software.If I find a better app that can work with these speakers I will absolutely never use Sonos apps again. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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18 days ago
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Lex80Contributor I
posted in Controllers and Music services
the terrible app

Has anyone found a work around on thr new app.The app keeps losing my equipment, so cannot use them.Had anyone been able to go back to the old version of the app ??

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18 days ago
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leobarkerTrending Lyricist I
asked in Controllers and Music services
Connecting to updated wifi on new app - FACTORY RESET??

I have switched network provider and have a new wifi that I need to move my system (Playbase, One SL x 2, Roam) across.The instructions originally told me to follow the app’s guidance to ‘Update Network’, except this was not offered as an option in the new app. I now see the support page (here) has been updated to say that my products are not supported and they require a FACTORY RESET.  I cannot believe that this is the solution. Of course, there is the suggestion to wire it, but my router is not easily accessible and I have a Playbase!Any suggestions??

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K
18 days ago
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Robert_73Contributor II
asked in Controllers and Music services
I cannot load my music library on my MAC on to the sonos app. I am running all the latest software including OSx Sequoia. Is this an ongoing sonos issue?

I can’t get sonos to recognize my music library on my MAC.  I don’t subscribe to Apple Music but my library is fully visible.  I am running all the latest software including OSx Sequoia 15.0.  Sonos keeps giving an error message that it could not access the library.  Is this still an ongoing Sonos issue or is it something on my end?

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19 days ago
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David Wilkinson CanadaAvid Contributor I
asked in Controllers and Music services
No Products Found after July 1, 2024 update to version 80.04.04 of New Sonos App for Android

Hello:  Has anyone else experienced a problem with the new Sonos App for Android Version 80.04.04 that was updated on July 1, 2024 not being able to find any products / speakers?  I am running the App on a Google Pixel 6 phone.  The previous version of the new App was working reliably for me as late as 11 pm on June 30, 2024.   I am also running the old S2 App on my old iPad.  It still finds all of my speakers after July 1, 2024 and works reliably.  Any suggestions?

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19 days ago
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DjaifhContributor I
posted in Controllers and Music services
latest update

Has this messed everyone up?? I have 7 Sonos products and just lost more than half with the latest update: shambolic mess and all I did was allow an update.

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Airgetlam
19 days ago
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RogerCCContributor I
asked in Controllers and Music services
URL versus station name displyed

I have added several custom radio stations via TuneIn (new) and have renamed them in the Sonos desktop app. However, when I play any of them the URL is displayed in the section showing what is playing. Is there any way of displaying the name rather than the URL?

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19 days ago
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maccore2Contributor I
posted in Controllers and Music services
Apple Music won’t play

After the new app update in May 2024, I can no longer play Apple Music on speakers.  I have reauthorized the service numerous times.  What happens is I can browse to a specific song, and when I hit play, it attempts to play for 5-10 seconds and then stops.  On a playlist after hitting play, it will try to play the first 4-5 songs for 5 seconds each, shipping then to the get one, and then finally cycling back to the first song in the play list and stopping.  No sound ever comes out in either case.  Sonos radio, Amazon music, TuneIn are all working just fine.  It’s specific only to Apple Music.    Any troubleshooting assistance would be greatly appreciated!

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19 days ago
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MrdavidjkContributor I
posted in Controllers and Music services
Any fix for trueplay yet?

so my system is a sonos arc, a gen3 sub and 2 sonos one gen 2.I had it tuned and it has been running fine for years.Recently i noticed that the bass seemed to be missing so i played some music and sure enough the sub wasn’t playing anything.I rebooted everything, my phone, the internet and the system.Still no joy the app said the sub was connected.so i disconnected the sub from the system using the app and tried to add it back  but the system couldn’t find it so i reset the sub and added it as a new sub and that’s when i lost the existing trueplay tuning.When i run trueplay tuining  it gets to the part where it plays the tones and then says something went wrong. We were unable to custom tune etc.I have tried to run it on an iphone 14 pro and and iphone 12.I have also factory reset the entire system.deleted the app and redownloaded it And checked system update in the app. 

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19 days ago
MoPac
MoPacChromatic Producer I
posted in Controllers and Music services
Still only getting 100 tracks Amazon Music

 After the latest update 80.09.05 I still only get 100 tracks to load into the queue when starting a playlist I created in Amazon Music.  Other services are not suffering the same restriction.

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MoPac
19 days ago
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k1elecTrending Lyricist I
posted in Controllers and Music services
The new Sonos app is it all cloud based?

Running the old S1 app was thinking of moving to the S2 app which now seems to have been replaced with a cloud based app (which seems to have issues hopefully Sonos will sort that soon)but my main question is if this new app is cloud based what happens if your internet goes down or the Sonos server stops working would the app still be able to connect to your local library?

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K
19 days ago
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osm
posted in Controllers and Music services
Sonos Favorites in the new app

I'm curious what others feel about Sonos favorites in the new (v80) app. I'm sure people have provided feedback previously but a lot of this feedback is probably buried in the massive general feedback threads. I think it would be interesting to have a dedicated thread on Sonos favorites. Please add your thoughts.Here are my thoughts...I'm not particularly fond of the way favorites has been implemented in the new app. In the old (v16) app different favorite sections were placed on the My Sonos tab and if I remember correctly I could re-arrange the order of the different sections to my personal preference. In the new app its not possible to arrange the order of favorite sections within the main favorites screen, and the favorites we see on the home screen are not under our control. It seems to me that recently added favorites are shown on the home screen. This isn't the favorites section that I want on the home screen, and so for me is just a waste of space, even more so since it occupie

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19 days ago
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DuckAreLateContributor I
posted in Controllers and Music services
Reinstall old app on Android and get access to your alarms again

Unstall version 80.x from your deviceYou can download Sonos App version 16.1 as an APK-file here:https://en.softonic.com/download/sonos/android/post-downloadWhen the file is downloaded - and you have selected Install, you will be promptet to allow app installs  from Unknown Sources.When install is done, you should change tha above setting back to disable app installs  from Unknown Sources.  

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19 days ago
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Jeff1206Contributor I
asked in Controllers and Music services
New app. Adding a song to existing playlists

As a long standing user of your speaker and app system, please could you answer the following which I’ve found to be really frustrating since you made the last update. When I now search for a song or album I cannot then add this song to my existing playlists which is something I used to be able to do very easily! This is rather annoying! 

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20 days ago
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Squidward99
asked in Controllers and Music services
unable to switch selected plex library

Hello,I have a plex server with 2 music libraries (1 for music, the other for audio books), and when I connect my plex to sonos, it automatically selects the audiobook library (but I want to connect the music library..). According to a plex article you can switch the selected library by selecting „other sources“. When I click on this, I only get an error message (see screenshots). I‘d appreciate If someone could help me with this.sonos system:sonos arc + sub gen3 + 2x era 300  

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20 days ago
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MickeyBlueContributor I
asked in Controllers and Music services
Spotify not listed as a Content Provider

Spotify not listed as a Content Provider to add. Why is that? Also, from Spotify App when selecting a Sonos Speaker, nothing actually plays. Using Apple Music works flawlessly. Why?

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J
20 days ago
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