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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 58,392 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8621 Topics
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jdthoodContributor I
asked in Controllers and Music services
Hovering stylus over volume slider opens volume window -- please don't

On a Samsung smartphone with stylus such as the Galaxy S23 Ultra, just hovering the stylus over the volume slider at the bottom of the main app screen causes the full volume control pane to appear. This is very annoying. Please turn this off. If I want to open the full volume control pane I will tap on the volume slider. Hovering is not clicking.Build 80.14.06-release+20241206.affe3de

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Corry P
25 days ago
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sicrossContributor I
asked in Controllers and Music services
Sonos app install stuck in loop on Windows 11

New W11 laptop - download and install latest Windows Sonos app from Downloads | Sonos follow installshield prompts but it gets stuck in check for updates loop, even though updates are installed and I’ve clicked “Done”. App unusable as can’t do anything but check for updates again. haven uninstalled and reinstalled with same result.

452
Corry P
25 days ago
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peter12381Contributor I
posted in Controllers and Music services
Playing audio files from my phone

On my Android phone I have audio (mp3) files that I would like to play via my Sonos Amp, just as I would do with a bluetooth speaker. How do I do that?

656
Corry P
25 days ago
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snappumsContributor I
asked in Controllers and Music services
Trueplay Support for the new iPad Mini (A17 Pro)

I was wondering if Trueplay compatibility will be added for the recently released iPad Mini (A17 Pro)?It’s not stated on the supported devices page as unsupported, but Trueplay does not work at the moment on the device.

1153
106rallye
25 days ago
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SquigglebobAvid Contributor I
posted in Controllers and Music services
Dolby Atmos clicking off with Apple Music

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.

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Corry P
26 days ago
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SquigglebobAvid Contributor I
posted in Controllers and Music services
Dolby Atmos switching off with Apple Music

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.

282
Corry P
26 days ago
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SquigglebobAvid Contributor I
posted in Controllers and Music services
Dolby Atmos and Apple Music

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.

122
Corry P
26 days ago
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FredMacContributor I
posted in Controllers and Music services
Trueplay on/off toggle on Android App.

Hi,After the catastrophic crash of the S2 app, I waited a long (long) moment before recalibrating my system (arc+sub+era300) with a friend's IphoneBut I am realising that the trueplay On/Off toggle does not exist anymore on my android App (80.14.06).This is a strong regression for me (and a new disapointment).Does anyone knows if Sonos planned to get it back in Android App ?Regards

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Corry P
26 days ago
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ChrisbriannContributor I
posted in Controllers and Music services
Sonos amplifier

I bought the Sonos amplifier for my wireless system. It doesn’t seem like it’s going to work for me. I don’t have any wired speakers or anything wired in the house. It’s all wireless well. That app still work

172
Stanley_4
26 days ago
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JesrinContributor I
asked in Controllers and Music services
surround speakers and sub removed from system

Why are my sorround speakers and sub not showing in my system. No changes made to network or settings. If I haven’t made any changes, what have Sonos done? Any updates?

584
Stanley_4
26 days ago
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supajonesyContributor I
asked in Controllers and Music services
YouTube Music (Uploads) Searching and Browsing broken still?

Youtube Music (uploads) searching is still broken… I’m unable to search my Uploads in Youtube music in the new app (works fine in the old app for my older Sonos device Play 5 that use the old app) Also if I browse my Uploads library instead i can only scroll so far then it just loops back over what i’ve already browsed. This makes finding or searching for that music in my Youtube Music Uploads library useless, and pretty much unusable to stream.

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26 days ago
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DanB9Contributor I
asked in Controllers and Music services
other users

Are other able to use their playlist while at my house 

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Airgetlam
26 days ago
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waldmeisterContributor I
asked in Controllers and Music services
NAS drive works fine with S1 controller, but am unable to connect with S2 controller

I recently split my sonos system in two, one operating with the S1 controller and the second with the S2 controller. I continue to access my music collection on a NAS (Seagate Central) with the S1 controller, however with the S2 controller I am unable to connect to the NAS. The NAS is DNLA-enabled. I tried to connect using the same path that worked with the S1 controller. I also tried using the NAS drive’s IP address. Nada.I’ve seen some chats mention the ability of S2 to use more advanced SMB version 2, but I cannot see what version SMB the NAS uses, nor can I change it.I’m able to connect the new S2 system to Sonos radio, so it is otherwise working.Any suggestions for solutions or workarounds would be gratefully received!!I didn’t update my system to the new controller when it came out because I didn’t want the hassle that I knew would await me. Now I’m regretting the whole maneuver. What a waste of time. I’ve been using Sonos speakers for perhaps 15 years and love the sound, but I’m

483
jgatie
26 days ago
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Sallen123Contributor I
posted in Controllers and Music services
app totally sucks.

Every time I try to use this junk app I have to reset my speakers create a new system. Then it never finds them until I do it 5-6 times. Just when I think it’s working it randomly says can’t find system. But every other app I use to stream to them have zero problems finding. I can literally be listening to the speakers via any other app and the Sonos app just says can’t find speakers try again. Whoever is In charge of your app division needs to be fired. Why do I have to have an Internet connection just to use these speakers. These speakers are expensive and it’s not a huge ask to have an app that works. Sonos is quickly becoming a joke of a speaker system and a company as a whole. 

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26 days ago
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HJP123Contributor I
asked in Controllers and Music services
Group Volume Control

Hello - I am trying to control a group volume from one amp. My setup is below:I have 4x Sonance 8” ceiling speakers wired in to an Amp (Amp A) in a media rack upstairs. I have this Amp, the ceiling speakers and Sonos Sub 4 in a room called “Kitchen”.I have a Sonos Move in a room called “Portable”.I have Pro-Ject Turnrable connected to a second Amp (Amp B) in a room called “Media Wall”.I have these three rooms grouped into a group called “Home”.Everything is working well and volume control as a group works well from the app.I would like to be able to control the volume of the group “Home” with the touch controls on Amp B. Is this possible?  Thanks!

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jgatie
26 days ago
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Daveyb78Contributor I
posted in Controllers and Music services
playlist edit

What the hell is going on with the playlist edit???is this feature coming back or what??? Why can’t I still create a playlist or edit the one I’ve been creating for the last 5 years???and what possible explanation is there for getting rid of such an integral feature??? I actually want an answer for this it’s bizarre 

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26 days ago
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MurgContributor I
asked in Controllers and Music services
S2 Controller Upgrade not Working

I got a new Sonos Roam 2 and it told me that I need to upgrade to the S2 Controller.  It noted that I had an Amp that was not compatible and guided me to remove it from my system - which I did.  Now when I go to my S2 controller, it says that the System is only Compatible with the S1 Controller, but when I go to the S1 Controller System>System Tools it shows “System Compatibility” greyed out and it just guides me to upgrade to the S2 controller.  I am not fully going in circles. help!  

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AjTrek1
27 days ago
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exceltradingContributor I
asked in Controllers and Music services
slow

Why is the app so slow 

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Airgetlam
27 days ago
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Pga1979Contributor I
posted in Controllers and Music services
Update?

Anyone’s Sonos app stop just stop working? Asking to update and finds speaker but wont connect. Why, tell me why Sonos HAS to use WIFI instead of Bluetooth. It creates all sorts of problems. 

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AjTrek1
27 days ago