Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,460 Topics
  • 30,662 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4460 Topics

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MaangeenContributor I
asked in Controllers and Music services

new S2 app cannot set wake up alarm

In the old S2 app I set wake up “alarm” by playing a certain radio channel. In the updated version of the app, I cannot change or remove the settings that I did before the update, so annoying to get a new app with less functionality. Any advice to resolve this?

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4 days ago
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JesnorrasContributor I
asked in Controllers and Music services

Search function in yousee music not working

The search function in YouSee Music in the Sonos app does not work. It does not help to remove and add again. When is it expected that this is fixed?

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4 days ago
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DeelyContributor I
asked in Controllers and Music services

Radio tracks not listing

I'm sure radio stations used to show the track listings. These seem to have disappeared in my latest software update.Is this temporary, or a deliberate feature?

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4 days ago
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Tremblé260Contributor I
asked in Controllers and Music services

new update doesn't have active notification controls

My TV only has 1 arc HDMI and I use it for my Xbox since it lag for some reason on the other ones.My question is, why did they remove the active notification controls with the new app update and I can't find a way to have it back in all my settings. 

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4 days ago
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yayarodTrending Lyricist II
asked in Controllers and Music services

Removing a service that is no longer available

Is there a way to remove a service that is no longer available on SONOS? The service appears in my list of services, but when I try to remove it, I receive a warning Service not found and therefore it is not deleted. Of course I added the service time ago when it was available. The service is radio.net.Interestingly the service no longer appears in the SONOS web app, but still in the SONOS iPadOS app. I deleted the app and reinstalled it with no change.

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4 days ago
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TwincamanAvid Contributor I
posted in Controllers and Music services

SiriusXM not playing

Why is there so much trouble connecting with SiriusXM lately?

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4 days ago
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IcebatContributor I
asked in Controllers and Music services

no sound

I have 4 zones with connect amps, all daisy chained together via their network ports, and connected directly to the router’s network port.  Everything worked fine pre “upgrade”.  Now all zones show connection to 4 different music services, with songs streaming - but no sound coming from any speakers in any zone.  Also don’t see any amp showing a connection to the network (wifi disabled due to ethernet direct connections).

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4 days ago
Francis in SH
Francis in SHContributor II
asked in Controllers and Music services

My issues with the new app

Listing my issues here from my iPhone, are: the new app cannot play my albums on Spotify, they do not appear on my phone anyway. alarms, timers, etc. and you know that already  cannot play a radio, says it cannot connectI am now bound to use the controller on my MacBook to play my Music. I read something about 3rd party controllers for iPhone so I may try that and abandon the Sonos controller for iPhone completely, if that is an option?  This is so utterly confusing, why guys, why, did you push this update through the throat of millions of users, ultimately being aware that your loyal users would be unhappy and scream? 

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Ken_Griffiths
4 days ago
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Roger77777Contributor I
asked in Controllers and Music services

new wifi - sonos wont fully connect to it

I have a new WiFi router.  Does Sonos plan on improving the app to where we can simply connect to the new router and have all our usual devices and services?   It seems a lot of people are having this same issue with the product(s) not being “registered” and therefore won’t play.  

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4 days ago
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XRP_4meContributor I
asked in Controllers and Music services

Any fix to "no product found" after app update on iOS?

After updating the iOS app, my Move 1 can’t be found. I am able to use the web app, but obviously that defeats the whole point.  Anyone fix this?

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4 days ago
AjTrek1
AjTrek1
posted in Controllers and Music services

Additional Feature Request: Sonos S2 Refresh...Positive News

BTW...I like the S2 refresh thus far. One feature in particular that’s almost ready for prime time. Let me explain…If there is a problem with a Sonos hardware update the app now shows you the Room Name and identifies the speaker that failed to update. Sweet!! There's one nit pick… even though it takes you to the correct room...It doesn’t tell you which speaker (left or right) regarding a stereo pair or surrounds. 😥Maybe that should be an additional feature request (add on to S2). Oh well...I guess one can’t have everything; or can they  🤔

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AjTrek1
4 days ago
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EWN100Contributor I
asked in Controllers and Music services

New SONOS App - very poor - limited Spotify Playlists?

Hi, as many others have also posted about the poor quality, functionality, and poor look and feel of the new App.  Clearly its not popular and has been hurried through, and/or not very well thought out from a ‘real user’ perspective.SONOS, please supply a rollback option to S2 ASAP!Also, can any other iOS users confirm that if subscribed to Spotify, then the number of Playlists appear to be limited via the new SONOS App.  I have a couple of hundred playlists in Spotify, these used to show in the S2 app with no issue, the new App only seems to show around 30 Spotify Playlists in my SONOS Playlist library.  Can anybody confirm this is an issue too?Come on SONOS, please sort this mess out ASAP!!!

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4 days ago
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EmoryContributor I
asked in Controllers and Music services

Adding a music service

SONOS will not allow me to add a music service. Keeps telling me to sign out of my account and sign back in. I have done it repeatedly yet it will still not allow me to add a new music service. I’m trying to add Sirius XM which I just purchased. What’s the trick to being able to play XM over SONOS?

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4 days ago
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User635242Contributor I
asked in Controllers and Music services

new app problems

I am having multiple problems with the new app 1. From front screen when I select a live station to play - it takes me to another screen to press play rather than just playing (worse than original app) 2. The app is slow to load and spends time thinking before bringing up pictures, lists etc. (worse than original app) 3. When looking a track list in a YouTube music playlist, the same tracks keep repeating rather than showing all songs.  Terrible app

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4 days ago
press250
press250Renowned Enthusiast II
posted in Controllers and Music services

Forbes: 4 Lessons From Sonos’ App Upgrade Fiasco

https://www.forbes.com/sites/jonathanreichental/2024/05/09/4-lessons-from-sonos-app-upgrade-fiasco 

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press250
4 days ago
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jdschachterContributor I
asked in Controllers and Music services

Ever since downloading the new application, sounds goes in and out and works horribly.

Ever since downloading the new application, sounds goes in and out and works horribly. Anyone else dealing with this? What's the solution? Hold times are over 75 mins

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4 days ago
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The Music DogContributor II
asked in Controllers and Music services

Connecting a Wifi Network

The recent new app has caused my Sonos system not to link (connect) the the Wifi network created just for it. It keeps connecting to the house network Wifi A that is for other uses.  I have turned off Wifi A, and auto-connect, in hopes that Sonos would connect to WifI B.It appears I need to add the Wifi B to the Sonos network in the new app. How do I do that?Also, I’ve found that my Sonos Move1 will not connect.Forgive me, I’m not as tech-savvy as I once was, please give detailed 1, 2, 3, type instructions.Thank you for your assistance.   

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4 days ago
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JKR97128Contributor I
asked in Controllers and Music services

macOS Sonos controller insists on updates, always fails.

Whenever Sonos has a system update, they require that the Controller on macOS be updated. They provide the apparent means (click on Update) but always fail to complete the update. There is no error code, it just fails to complete. Always. The app will not proceed to play music - it insists on the update.The way I have found to deal with this is to get Sonos tech support to send me a link to the updated .dmg (installation image). I suggest that Sonos make this readily available so I don’t have to reach out to tech support.If you follow Support-Update Issues, it recommends to uninstall and reinstall. But, it doesn’t provide a link for reinstalling.If you follow Support-S2, it tells you how to upgrade an S1 system to S2. That process starts with “Open the Sonos S1 Controller” for iOS or Android. 1) that reflects Sonos’ reliance on mobile apps (and negligence of desktop apps),  2) it is directions to update any devices you may still have on S1, 3) it does nothing for the desktop controller

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4 days ago
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JgabroContributor I
asked in Controllers and Music services

Sonos S2 Alarm

I love my Sonos speakers but hate the Apps.Sonos automatically upgraded my speakers to Sonos S2 app and I can no longer find access to the Alarm function on Sonos S2 app. Settings - Manage - ... I should have access to Alarm functions, but it is not visible.  Any help? THANKS!

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4 days ago
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jtkeepEnthusiast II
posted in Controllers and Music services

No tv button in new app ios

No tv button in new app ios move between musik and tv on my new amp

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4 days ago
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Joe VContributor I
asked in Controllers and Music services

Sonos 1 for windows 11

I have a new window 11 laptop how can I download the Sonos 1 controller. I can only download Sonos>=?

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4 days ago
dave77
dave77Headliner I
posted in Controllers and Music services

Alarms are back!

Yay, the latest update adds alarms back!Are there any release notes to see what else has been added?

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4 days ago
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ChrobusContributor I
asked in Controllers and Music services

aplikace

Dobrý den,v aplikaci nefunguje sleep Tome,ani budíky jak to udělat aby to fungovalo  Moderator Edit: Added translation by Google Translate- Hello, sleep Tom does not work in the application, nor do alarms, how to make it work

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4 days ago
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beynymLocal Superstar
posted in Controllers and Music services

Windows Desktop Controller wanting to update itself

The Windows Desktop Controller wants to update itself. I go along and start the process. Then this screen appears:Another account?! It's my computer, no other users, no other accounts, no nothing at all! Now Sonos is trying to destroy the good old faithfull Windows Desktop Controller as well. Sigh.

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4 days ago
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angusdawalkerContributor I
asked in Controllers and Music services

BBC Sounds not available as a service (I’m in the UK)

I had to delete and reconnect my devices because of the app update and Sounds no longer appears as an available service. Also BBC terrestrial radio not available anywhere else

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4 days ago
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