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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9735 Topics
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RavingDaveEnthusiast I
asked in Controllers and Music services
Save Queue to a Sonos Playlist

Can anyone advise whether it is possible to save the current queue as a Sonos playlist using the IOS App?If yes, then could you please describe how to do this - I can’t find any option to achieve this basic function?If no, then why not?  Surely this basic function that was in the old App should be included?  If I’ve built myself a really nice set of songs in the queue how am I supposed to save it for future listening?  The only way I can see at present is to select each track in the queue individually and select ‘add to playlist’, which is a pretty sub-optimal solution?

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j258131
asked in Controllers and Music services
Login as system owner loop infinitely

HiI need to add a Connect but always ends in the message “login as systemowner”.Nothing I have read here at the SONOS Community is working… Any suggestions? This topic is created as I couldn’t reply to any other related topics… Best regardsBjarke

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siljubergContributor I
asked in Controllers and Music services
Sonos One SL skips song/podcast when connecting from Spotify

When I connect to Sonos One SL from the spotify app, it skips the currently playing song/podcast and goes to the next one. This is particularly bothersome since I loose my progress in Podcasts.I have reset my Sonos several times, but the issue persist.How can I diagnose this issue further? Is there a log file on the Sonos that I can read? 

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Stevenson88Contributor I
asked in Controllers and Music services
system connection issue

I’ve just returned from a week away and can no longer connect to my Sonos speaker - basically the app doesn’t recognise that it exists. I’ve tried the various suggestions via the app and nothing works. Any insight would be gratefully received 

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JohnPilgrimContributor I
asked in Controllers and Music services
How to play mp3 email attachments on Android phone

I would like to be able to play mp3 attachments which are sent to me via emails on my gmail account on an Android phone. I have a Sonos Era 100 and am already set up to play Spotify etc.  Thank you..

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MadThornbergsContributor I
asked in Controllers and Music services
HOW!? is it so difficult to install an app!! HOW!!!!

THIS EFFING SYSTEM MAN! SONOS has found a new way to make their users and costumers lifes misrable. its EASY! just make it an GOD FORSAKEN NIGHTMARE to install an app like Spotify in sonos! ITS IMPOSSIBLE! first youd have to login on an webpage, with a username and password that hasent been used for a dacade. Thats the first half hour spent on this s****. BUT THEN!! THE PEICE DE RESISTANCE!! you now have to be the system owner! og your own godd**mn speakers! WHAT THE ACTUAL F?! I AM!!! I BOUGHT THEM!!! ALL THIS! to install an app my wife wants? its easier to get a divorce for heavens sake! CHANGE THIS!!! NOOOOOOOOOOOOOOOOW!Moderator Note: Modified in accordance with the Community Code of Conduct.

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Bodyguard_29Avid Contributor I
asked in Controllers and Music services
Can't play Apple Music (that I own) through Sonos without a paid subscription to Apple Music.

Why am I unable to play my Apple Music through Sonos? I have over 1000 songs in my Apple Music app (both on the PC and Iphone), but when I go into Sonos to play my music, it is requiring that I have a paid subscription to Apple Music, in order to play my own music. Is anyone able to figure out how to play my own music from the Apple Music app in Sonos?

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TellevimenAvid Contributor I
asked in Controllers and Music services
Removing old system from the web app

Each time I log on to the Sonos web app, I need to choose between two systems. One is my own (CA14), and the other one is from an old apartment (R50). However I cannot delete the old one - and in the mobile app it does not show up (if it did I could switch to it and then “forget current system”).Any advice? 

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BeseecherContributor I
asked in Controllers and Music services
Trouble adding YouTube Music

I’m trying to add YouTube Music to my account in the Sonos app as follows:Add YouTube Music. I already have an account. Add YouTube Music account Please use the following code… Authorize After I put in the code Google says success. I then go back to the app as it says to do on the google page and after a moment it says YouTube Music wasn’t added. Tried on multiple devices and it does the same thing on both.

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PFJ81Contributor I
asked in Controllers and Music services
SoundCloud Play Lists Disappeared

I have persevered with sonos, through alarms not working, to rubbish App updates! the only thing i actually had working was my SoundCloud Playlists…. i have friends that are DJs and they upload new play lists which seamlessly updated within the sonos app, and i was able to listen to them all without issue, that was until a hour ago! all my playlist that took years to create….GONE off the app? they are still on the sound cloud app (thank fully) but these lists have decided to go on a nice vacation to WTF!!! why is something SO basic.. the CORE of sonos So irritatingly unable to Play music and stay that way!!, you need a IT degree and half a day to speak to Sonos, and on each occasion, they never say,,, yes its our C*ap updates… or Yes we did something and its broken,, its ALWAYS your system, your internet, Your issue… if I could get rid of this system I would….2 fundamentals that dont work… listening to music and setting a alarm… in this day and age SURELY a company that sells SPEAKERS

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IanREnthusiast I
posted in Controllers and Music services
Plex playlist can't be opened from "Recently Played" but works fine from "Favourites"

Hello all, I’m on the latest version of the Android app and latest version of Plex but I have found that my Plex playlist “Most Recent Podcasts” (which is in fact a playlist of recent downloads of MP3 files from various podcast apps rather than a straight “podcast” feed) can’t be opened from “Recently Played” -- it gives the error “Something went wrong” -- but if I find it in Sonos Favourites under Playlists, it opens just fine. It looks like Recently Played doesn’t save enough information or the wrong information to open the list despite it working fine from the Favourites section. Has anyone else seen this? And can Sonos do anything about this?

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JohnHenneseyContributor I
posted in Controllers and Music services
Android Volume control phone buttons - release date?

Do you have an expected release date of when I will be able to control the Sonos device volume using the Android volume up/down buttons on the side of the phone?  Seems like very simple/common functionality, I’m surprised it doesn’t exist yet.Right now I have to unlock the phone, go into the app then change the volume.  If I’m doing this wrong, or missing something please let me know.The app version on my Android is 80.22.28 - June 4th, 2025 - so it’s pretty recent.

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TidalmeltingonyxContributor I
posted in Controllers and Music services
YouTube Music Playlist infinitely repeats songs 1 to 100

I have a playlist on YT Music with over 150 songs. When viewing the playlist, I cannot see any song past 100. Instead, the playlist repeats song 1 instead of song 101. I can scroll through this playlist infinitely, forever stuck with songs 1 to 100. This has been an issue since the app update. Please fix.

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KarlskronaContributor I
asked in Controllers and Music services
Bass correction Sonos Era 100

Hi, I can’t do correktion of bass, Please helo 

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BdbuilderContributor I
posted in Controllers and Music services
turn off hearing aids prior to trueplay tuning

In the past I’ve had trouble getting truplay to work with my iPhone 13 but finally figured out that because I wear hearing aids, evidently it was using the microphone on my hearing aids instead of my iPhone so it would never complete the process. Once I shut off my hearing aids truplay worked fine with my iPhone.Hopefully this helps if someone is having the same issue. 

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WawaJerzContributor I
asked in Controllers and Music services
problems with sonos and asus mesh

I change my flat. I am trying to build system based on SONOS in living room: Arc+SUB+2xERA300; kithcen 2xONE; corridors: 2x ONE (all ones are in ceeling mounting); working rook 2xERA100, sleeping room BEAM gen 2, and move in bathroom. I use rooter from ASUS for mesh 2xXT9 and one XT5.  all the time sonos is having problem, typical is that sonos can connect to my WiFi but is not visible - did try to connect and disconect to power, but id doesn’t help. Multiple times did reset them. 

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MikkoWContributor I
posted in Controllers and Music services
Live Activities support for iOS

There has already been requests here in the community for Sonos app Live Activities feature. I’d be happy to have it as well. Having Sonos Ray for TV together with Era 300 (as a stereo pair) means I need to use my phone to control the volume for the both. Live Activities would make the process much easier. Samsung One remote connects to Ray only with IR (when connected to optical cable.) Does anyone here have another solution to control the volume without unlocking my phone?

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MorayContributor I
asked in Controllers and Music services
App Sign on locked out

When trying to connect a roam 2 to my home system, ie an ARC with a sub, I encountered this problem: When I try to log in the app continues to repeat the log on request, I tried changing my password but it still requests that i sign on as owner al the time? What gives?

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MSTor2Contributor I
asked in Controllers and Music services
Connection with speakers

I have set up 3 speakers on my new wifi. Two days later, when I open the app, it says there are 0 devices connected to my network. Since then I have mounted the playbar and hid the cords in the wall, so I cannot remove to reconnect via Ethernet. Why does the Sonos app always have issues connecting to products? What is the best step to get the speakers to reappear in the app?

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Colenso HolderContributor I
posted in Controllers and Music services
Never Buying Sonos Again

I have had a Sonos speaker for over 6 Months now and its has been nothing but a terrible experience. The app is supper glitchy. The system keeps disappearing from my network, linking services to the app is a nightmare of an experience and getting help form the company is almost impossible. I will never buy another Sonos product, there are way better options out there with way leas issues. I know Sonos has good quality sound, but their user experience is just too terrible for the good sound quality to make up for anything.

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J123456Avid Contributor I
posted in Controllers and Music services
New App Android Missing Trueplay

In the old app it was possible to toggle on/off trueplay on Android. Will the new app also get this feature. I found it quite useful.

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kdowling
posted in Controllers and Music services
Can anyone confirm this android app bug?

If I add an album from the local music library to the queue using the android app (play button, play now, replace queue, etc) on the now playing screen under the song name will be artist name - artist name. It will show this way on all devices now playing screens (andriod, ios, mac os).But if I add an album using any other device or app (not andriod sonos app), the the now playing screen displays correctly under the song name, artist name - album name. It will also show correctly on the andriod app’s now playing screen.I did a support chat which ended with them saying I should call support to report / escalate. Which I did. The support agent seemed to not care or didn’t believe me. Not sure which.I would appreciate if someone could confirm this behavior.Thanks!

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KMDadContributor I
posted in Controllers and Music services
Ungroup on Autoplay not working

Need help from this group (and Sonos): I was on the phone with tech support yesterday trying to solve this problem: I have an Arc Ultra, 8 Architectral ceiling speakers in Family Room, plus two more in Kitchen (separate amps for each). If I watch TV, sound bar comes on when tv is on via hdmi, as intended. Volume is often too low while watching HBO, for instance, so I use the Sonos app to add the ceiling speakers while using the soundbar. That way, volume and sound is improved.Here’s the problem: if I turn off the tv, and then turn it on later, the group I made by adding the ceiling speakers is “remembered”, so the volume is quite loud on YouTube TV, for instance, when I select that app with the tv remote.The goal: when the tv gets turned on, the only speaker that comes on should be the soundbar. Sonos support advised to turn off “tv auto play” for the ceiling speakers and also turn on “tv autoplay” and “ungroup on autoplay” in the sound bar settings. The idea is that the ceiling speake

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DefenzContributor I
asked in Controllers and Music services
Set Alarm have dropped off (android)

This happened 2 weeks ago and was resolved by unpairing 2 slone speakers. Since unparing all has been OK until yesterday 24/6/25, now the 2 set of alarms we have, have dropped, and worst of all cannot ser another alarm. Very frustrating as this is a major part of our Sonos setup. How do we get a fix?

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PaulRamageContributor I
asked in Controllers and Music services
Sonos still showing deleted Amazon music albums

I deleted all albums from my Amazon music library. Despite signing out of Amazon music and back in, removing Amazon music as a service and adding it back, turning my phone off and back on, clearing caches etc, the Sonos app still shows dozens of albums which were previously in my Amazon music library. Any ideas how to fix this greatly appreciated.

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Airgetlam
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