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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,402 Topics
  • 57,113 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8402 Topics
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jpp6469Contributor I
asked in Controllers and Music services
radio sur sonos

Problème sonos france inter

515122
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19 days ago
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SturlaeContributor I
asked in Controllers and Music services
Import playlists: song limitations

I see this is an old (+6 yrs) issue in this community, but is there ANY way to import playlists with more than 50-60 songs?? This limitation is very annoying since my last added songs can never be played on my Sonos system (unless I split the playlists, which isn’t really a good solution). Thanks for any help in this! I’m using Youtube Music when importing to my Sonos system.

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Jamie A
19 days ago
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LarssssContributor I
asked in Controllers and Music services
Sonos Roam and Apple Music

Anyone have issues with Sonos Roam playing Apple Music?? I have always gotten an error and continue to get an error and it will not play no matter how many time I connect to my account. 

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Sotiris C.
19 days ago
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snappumsContributor I
asked in Controllers and Music services
Trueplay Support for the new iPad Mini (A17 Pro)

I was wondering if Trueplay compatibility will be added for the recently released iPad Mini (A17 Pro)?It’s not stated on the supported devices page as unsupported, but Trueplay does not work at the moment on the device.

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Sotiris C.
19 days ago
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Alex_DContributor I
asked in Controllers and Music services
Wiim mini with Playbar

Hello, I would like to hook up my old Playbar with MAC over AirPlay in my office.  Would Wiim Mini or Belkin adapter AUZ002VFBK do the job? Both have optical connector.  thanks

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Mr. T
19 days ago
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FMor
asked in Controllers and Music services
Wrong Song Plays After Amazon Prime Music Content Service Artist/Song Search and Track Selection

When using Sonos Voice or Sonos app to select a song from Amazon Prime Music, a different wrong song is played and displayed in the now playing window. This is not an issue with other content services such as Apple Music or Spotify. That was tested by clicking on the service in the Sonos app and filling in the search field and further selecting the track from the results of the search. For Amazon Prime Music content service in Sonos, a completely different song from a different artist plays every time for any search entered. It is also an issue with the Sonos web player. I picked an album and it played a song from a completely different artist. If I click the three ellipses and click “Play Now”, it will play yet another incorrect song from yet another artist and that repeats itself every time “Play Again” is clicked. It is not an issue when using the native Amazon Music app on my phone. Can’t be a cache problem because it’s a problem on multiple devices, iPhone app and web page using c

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Mr. T
20 days ago
AjTrek1
AjTrek1
posted in Controllers and Music services
Sonos App Refresh: Seven (7) Months Later

HelloJust wanted to pass along my impression of the Sonos App (fka S2) seven (7) months later. Before I continue let’s get this said and out of the way…The initial Sonos App release in May 2024 caused a significant amount of pain and anguish for many loyal Sonos customers. It most likely cost Sonos new customers as well. 🤔I’m sure you can find many threads in this community attesting to the debacle Sonos brought upon themselves by releasing an unfinished product. It’s going to take time for Sonos to regain the complete trust and confidence of its customer base (as well as attract new customers) regarding their commitment to provide an outstanding product in both hardware and software.Having acknowledged the above I can say unequivocally that the Sonos App; TODAY is performing as well as its predecessor and brought along some welcome improvements. I have installed three (3) Arc Ultras with subs and surrounds using Era 100’s or 300’s without incident. I have used Advanced Trueplay on al

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20 days ago
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zorvekAvid Contributor I
posted in Controllers and Music services
Android App

I’ve been in the software industry for 50 years now. That’s a long time. A very long time. I have seen many applications, utilities, services, and products come and go. I have built many of them.This new SONOS Android app? One of the worst re-versionings I have ever seen. Two cardinal rules have been broken:Never release a product that is not fully baked. If you present functionality to your users that doesn’t actually work as the UI suggests it should, you will feel the wrath. Never release a version update that removes functionality from earlier versions without very, very good reason. Doing so, after setting the self-created standard, takes away a considerable amount of your goodwill you worked so hard to create.We all know how depressingly awful this new version is and how much has been lost in the process so I won’t belabor the painful details.I really just want to know what you, SONOS, are doing about it? This sub-standard garbage has been all we have had for way too many months

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Stanley_4
20 days ago
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FedexmanobeContributor I
asked in Controllers and Music services
Sonos App - missing speakers

Can’t access my speaker through app since update

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Stanley_4
20 days ago
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KelMR83Contributor I
asked in Controllers and Music services
No Content Items Available

My husband bought a Plex server. I added the sever on my Sonos App and all worked fine for one evening playing music. Now I go to access the sever on the Sonos app and it states "No Content Items Available". The server is working fine. I can see and play my music via the Plex app but Sonos all of a sudden cannot see the tracks/content.I am losing the will. I love my Sonos...or rather I did, as they've made things so hard to simply play and listen to music!!!Can anyone help me please? Thanks. Kelly 

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AmpleHeat
20 days ago
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GweezelContributor I
posted in Controllers and Music services
missing Arc Ultra Bluetooth pairing in app?

According to thr support article from the Sonos below, the app (both Android and iOS) should have a function to put Arc Ultra into Bluetooth pairing mode. However, the latest version of the app on both platforms is MISSING the Bluetooth pairing function. How do we report this bug? Is there a form or official tracker? https://support.sonos.com/en-gb/article/pair-sonos-arc-ultra-with-bluetooth

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20 days ago
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CL70Contributor I
posted in Controllers and Music services
Sonos App and Amazon Music My Music Artists Listing

When using the Sonos App to stream Amazon Music, the Artists listing in My Music is incomplete. I can only access artists up to the letter P. The list beyond that point is truncated. I had read a previous thread here indicating that Amazon Music applies a container size limit of 500 items. This seems to imply that the truncation of my list is a condition imposed by Amazon. I take issue with this answer, since my Bose app contains the complete Amazon Music artist listing, and continues to readily follow my expansion of that list with no issues when I add new artists. Why not the Sonos app, as well? The previously suggested workaround of using the Amazon Music search function in the Sonos app is cumbersome and time consuming. It is far easier to scan through my private list to select files to play than to perform a search from memory. Why even use a selection list, if only half of my artist selections are readily available, and the other half I must recall from memory and then use a sear

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Mr. T
20 days ago
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Ramon CContributor II
asked in Controllers and Music services
issues with Tidal

When I select a record or a song in Tidal the system crash after 5 sec minimum and pass to the next song and continues doing the same.This only happen when I select music from Tidal, when I select Spotify it is normalI need and update? 

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R
20 days ago
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EzwebbyContributor I
asked in Controllers and Music services
Is the Android S2 app working now?

I’ve had to uninstall the S2 app on my 2021 Motorola G phone as it just didnt work. This was a few months ago. I was thinking, ok Sonos developers screwed it up a bit, I’ll wait and try in a year. So should I try and see if it works now? Have they fixed it? Your thoughts? 

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L
20 days ago
controlav
controlavMaestro
asked in Controllers and Music services
Spotify Wrapped 2024 - does it include Sonos, or not?

Looking at my Spotify Wrapped (their yearly summary) I can’t tell if it includes Sonos-initiated playback, or not.In our household it is my Spotify account that we use for Sonos, plus I also use it in my car.Now I love me some Taylor Swift, but I can’t tell if my wife’s use of Sonos playing her all the time has impacted my account stats, or not? Anyone know? Maybe your music preferences are more different than your household’s so its more obvious.

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C
20 days ago
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IplaynerContributor I
asked in Controllers and Music services
playlist editing

Is there a way to edit my current playlist? More specifically, I am trying to change the order of songs, or delete individual songs. That used to be possible on the prior App version but has disappeared in the new one. 

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20 days ago
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Steve251Avid Contributor III
asked in Controllers and Music services
Stream.mp3

I am now begining to have doubts over my investment in SonosHaving suffered at the hands of appgate since the last update I now have the following issues which I beileve are linked On my Windows Desktop I getstream.mp3The song is not encoded properly On my iPhoneWhen I select an album and hit play nothing happensthe play button disappears and is replaced by a spinning symbolThen the play button comes back and if I hit this enough times, after a delay in plays My frustration with growing. It seems to go from one issue to another. Sonos Controller for PCv16.4.2Sonos OS S2Build 81158074Iphonev16.4.4Build 81.1.58210 No changes to my system or network apart from the recent updatesDid not have the problem before the updatePreviously I totally reconfigured my home network and have no issues with it Steve  

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Jamie A
20 days ago
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MichaelZAContributor I
asked in Controllers and Music services
All content services removed / cannot re-add

All my content services have been removed (same on multiple Android phones and tables). The system will now not let me add any content services. I’ve rebooted, as well as signed out, tried Sonos Chat support, without success. I can see and add services from the Windows app which works perfectly in all respects. But the same Content Services don’t appear on the App. I don’t even see Sonos Radio.I do still have access to my Music Library though, and all my Devices. When I play one of the Content Services through the windows app then it displays fine in the Android App.My Homescreen: But from windows app:  When I try add any content service:  

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21 days ago
MoPac
MoPacHeadliner I
asked in Controllers and Music services
Amazon Music not showing context menu

 Why does opening a user created playlist in Amazon Music often not show the 3dot button that takes you to the 5 different choices?  Instead there is a single 3dot button that opens a screen with the one choice Save to Sonos Favorites. After enough unnecessary close-open-close-open-open a different playlist-etc. I can finally get the choices used for playing the playlist.    

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Stanley_4
21 days ago
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hrr1Contributor II
asked in Controllers and Music services
Sound level varies a lot song to song -- have to constantly adjust - still using Sonos 1

If I use Apple Music or Spotify I have to constantly adjust the volume of songs. Very annoying. I never had that on my Sonos units at home but do at the office. If I connect via bluetooth it seems to be more consistent but via the Sonos app it’s ridiculous. I have a lot of older Sonos equipment so still using the original App. Don’t know if upgrading the equipment would make a difference. Again, same equipment at home and works fine. Any advice is welcome. Thanks

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21 days ago
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Gatso90Contributor I
posted in Controllers and Music services
A Sad Christmas for All Dads Getting Sonos as a Present

This Christmas, many dads will unwrap a shiny new Sonos system, expecting premium sound and seamless functionality to elevate their music experience. But for those in the know, it might not be the gift it once promised to be. The closed ecosystem, plagued by frustrating app issues and missing features, has left many Sonos users feeling like they're trapped in an endless loop of troubleshooting instead of enjoying their music. The excitement of unboxing soon turns into hours spent wrestling with buggy software, connectivity hiccups, and a system that doesn't give users the freedom to customize or fix it themselves. So, to all the dads unwrapping Sonos this year: we feel for you. Here's hoping that in the future, Sonos will choose to listen to its users, embrace openness, and make next Christmas one to truly celebrate. For now, enjoy the sound—if you can get itto work.

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21 days ago
MoPac
MoPacHeadliner I
posted in Controllers and Music services
Add to Sonos Favorites, wrong message

 When I Save a user created playlist from Amazon Music to Sonos Favorites I get a message saying Removed from Sonos Favorites instead of Saved to Sonos Favorites.  The playlist does get added.  The wrong message pops up. 

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Corry P
21 days ago
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breitiTrending Lyricist I
asked in Controllers and Music services
Multiple (2) S2 systems on the same network - how to unify?

Hi, my Sonos-App on iOS shows the following under Settings → Switch SystemSonos System (1) [5 Rooms] Sonos System (2) [5 Rooms]So if i switch between the systems, nothing obviously changes in the app. If run “Forget System” in the app and “Join an existing system”, it shows “Multiple Systems found” and then lists all my Era 100s and Arc Ultra in System one system, and my 2 Sonos One SLs in another system. When i join any of them, my app is like before (i.e. i see all rooms and speakers and can control them)If they are split, some things can be only done by actively switching the systems, for example if i want to unpair or pair my One SLs into a Stereo set, that only works if i switch to Sonos System (2) (which contains only the One SLs i believe).I already tried factory resetting one of the two One SL and before re-adding it to a system and i made sure i’m in Sonos System (1) before adding the One SL, however, after forgetting the system and rejoining, it still shows them listed in Son

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melvimbe
21 days ago
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KromsAvatarContributor I
posted in Controllers and Music services
Sonos S2 Controller App not showing now playing with Windows Media API

Not sure if it is supposed to or not, but it would be great if the Sonos S2 Controller App when playing a song would call the Windows Media API call so that it would show as now playing and the Windows media shortcut keys would work like volume up and down and previous and next song. Also, when the screen it locked it would show up as the song now playing on the lock screen. This would also allow other applications to display this information as rich presence in applications like Discord.

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controlav
21 days ago
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ShubeContributor I
posted in Controllers and Music services
playlists

In the current Sonos app on iPhone, I see absolutely no way to create a playlist. I have searched online and the steps that even Sonos lays out do not even match what is on the corresponding screen. Ugh, this is such an awful app that it is unbelievable that any designer could have even thought of this. I’m a pretty educated person- I have an M.D. and an MBA and I record music in Logic as a hobby, yet I cannot begin to figure out how to make a playlist. It was so much easier in the old app! Can anyone help me?

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controlav
21 days ago
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