Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 6,556 Topics
  • 47,583 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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6556 Topics

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AlpenhornContributor I
asked in Controllers and Music services

RE: Lost music Library 5/22/2024

After the horrendous recent update, which completely lost my local music library, I checked the Sonos update page (https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates), and among the supposed (Allegedly)features available as of May 21 2024, it listed “Improved Local Music Library playback of foldersConsidering that I couldn't access my library at all,  I wondered what possible improvement there was, so I had an online chat with tech support. They seemed as though they had never heard of anyone having this problem, which was amazing to me as it is all over the forums and on the Internet, so I'm not alone. I submitted diagnostics as requested, and their response was  that it was due to a "legacy share" support link, and referred me to this Apple link: How to disable SMB 1 or NetBIOS in macOSLearn how to disable SMB 1 or NetBIOS to prevent failover.https://support.apple.com/en-us/102050The page also mentions "This article is intended for enterprise and edu

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LazyBadger
6 days ago
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iains21Contributor I
posted in Controllers and Music services

SUB MINI NOT CONNECTING OR SHOWING ON SYSTEM

sub mini will not register and also will not show on my system page, HELP!! i am thinking of taking it back to the store, i have spent so much time on this , i have a beam gen 2 as well.I expected a lot better from such expensive items.

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K
6 days ago
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Woz64Enthusiast I
asked in Controllers and Music services

Latest App

When will Sonos either: retract this last release and restore to the last version that worked or Fix ALL the bugs and problems?I have never in the last 25 years seen such a complete mess rolled out to customers. This new app doesn’t work as well as the very first release Complete garbage.

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jgatie
6 days ago
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Ad4m5kiContributor I
asked in Controllers and Music services

App updates update

Are there any further updates on timelines for fixing things that still don’t work in the crappy/wonderful (delete as appropriate) app we’re lumbered with using?Off the top of my head- volume control is still a nightmare and how it works seems to vary depending on screen you’re on- nothing plays from recently played (especially radio stations) - BBC sounds still has very little information about episodes and their played status. Getting sick of having to use the BBC sounds app first to check- linking zones when they are playing “unable to connect”    It’s pointless to say (as no-one cares) but this app update has ruined my Sonos and music/radio experience. Still so disappointed.  Would also like a reply to my web player query. 2FA at least / ability to disable? But lo, there’s some wind …

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6 days ago
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PGoodyContributor I
posted in Controllers and Music services

Amazon Playlist error

I suddenly can’t play my playlists I created on Amazon music. I get requested operation failed. I unplugged all devices. I logged out of Amazon. Still doesn’t work. I see posts about this from 2 years ago but no real solution. HELP! Thank you 

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6 days ago
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FirewolfContributor I
asked in Controllers and Music services

How do I remove disabled items from Sonos Favorites in the new Android app?

After updating to the new Sonos app on Android (replacing the Sonos S2 App), I noticed that several of my Sonos Favorites are greyed out and cannot be selected.I suspect that some of them were radio stations from the old TuneIn service - which doesn't appear in the new Sonos app anymore.So, how do I remove those old favorites now?Typically, I'd have to find the item under the specific service and "un-favorite" the item there, correct? (E.g. search for the radio station in the old TuneIn service and deselect it there... But since the service isn't available anymore, I can't.)

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6 days ago
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MandybContributor I
posted in Controllers and Music services

Unable to play anything

Is anyone having issues with playing ANYTHING on any sonos product? Mine won't even play the radio stations today.

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6 days ago
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DU033Contributor I
asked in Controllers and Music services

music on device

How do I go about playing music that I have downloaded on my phone?

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controlav
6 days ago
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BiggbyCoffeeContributor I
asked in Controllers and Music services

speaker not connecting to Pandora Cloudcover

After the IT outage yesterday just one of my connected speakers won’t work. I know it’s functional because I re-tuned it and sound was successfully emitting. How do I get my speaker to play again?

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6 days ago
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WolfAchContributor I
asked in Controllers and Music services

Music Library settings not shown after update to S2

Just updated to S2. Now I cannot access my Music Library located on an external HD that is connected to the router via USB anymore. The albums still shown under favorites cannot be found anymore (no longer available) and I can not find the menu for the music library setup anymore to refresh or do anything. Clicking on System Settings and then Manage next to my system name does not bring up the menu point neither in the sub menus. Did Sonos eliminate the possiblity of playing songs from music libraries on external discs or NAS or what am I doing wrong?

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6 days ago
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GimblettContributor I
asked in Controllers and Music services

Grouping speakers

Since downloading the new app in May, I can no longer listen to a music source through AirPlay in different rooms using a mixture of Sonos airplay and non-AirPlay enabled speakers.  For background:I can still group all my speakers, new and old a listen to music direct from the Sonos app. But if I want to listen to an external source (eg BBC Sounds), I used to AirPlay from the BBC Sounds app to my Sonos Playbase and then group the Playbase to two other older Sonos Play: 1s.  I could then listen to the BBC app on all three speakers. If I try to do this now, the audio only plays on the Playbase.  Even though the three speakers still show as grouped (yellow ticks) on the app only the Playbase has the moving audio bars icon. I can still group the speakers and listen to airplay through the group if I use the Sonos app on my PC which I haven’t updated so I know it’s the new app and not a problem with my setup. I have a single router and two Ethernet access points connected directly to that ro

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6 days ago
pwt
pwtVirtuoso
asked in Controllers and Music services

Why is Sonos preventing downgrades to S1?

I want to downgrade my Sonos system to S1: it simply works better than the ‘improved’ S2 and has features I regularly use that are still absent from S2.All of my devices except an Era 300 are S1 compatible.I started with my Move (v1), performed a factory reset, and tried to use the S1 iOS app (v11.14) to add the Move to an existing S1 system … and get taken to this Sonos web page.Why, Sonos? Just Why?Anyone know any workarounds?  

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pwt
6 days ago
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Anvin2Contributor I
asked in Controllers and Music services

problem to group speakers to play spotify

Hi there! After updating the Sonos app, I have problems to play Spotify lists simultaneously in different speakers (Sonos play 1 and play 3). The app does not allow me grouping different speakers at playing, it says that it is not possible, try later. Is it a common problem? Do you know how to solve it? By the way, I am using iOSThank you!Moderator edit: combined posts

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6 days ago
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SimonlhContributor I
asked in Controllers and Music services

Speaker Balance missing on new app

Hello.I have downloaded the new app, but can't find where speaker balance settings.  This used to to be under the EQ settings, under setting.  There is base, treble, loud but no balance.  Do you know where it is?

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6 days ago
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Alex 19
posted in Controllers and Music services

Adding song to a Deezer playlist

Feature request (which was present on previous app) to add a song to a Deezer playlist from the Sonos app.Also to search the Alblum of song that is playing on deezer through the Sonos app.

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6 days ago
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fjwContributor I
asked in Controllers and Music services

App takes 40 seconds to launch

Since I reinstalled the Sonos app, it takes 40 seconds to launch every time. That is ridiculous and makes the system useless. How will you solve this? I see same topics here of years ago of people who have the same issue. I invested a lot in Sonos products but this way I dont want to use it any longer. My network, router etc are all fine. It all worked fine untill I installed your new version. Same happened to other people I know who use Sonos. 

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6 days ago
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MBW2312Contributor I
asked in Controllers and Music services

Sonos App - Music not stopping

This has happened a few times.  I go to tap the STOP button on the app and the music does not stop.  I even turn my phone off and turn it back on, music still plays.  Today I left the house for 4 hours, came home, and the music was STILL playing. The last time, I unplugged my wifi and power, and that also did not work.  Also unplugged the speakers, didn’t work.  This is super annoying.  Has anyone else had this issue?  I am using the Arc and the Five speakers.  

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6 days ago
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keithhuAvid Contributor I
posted in Controllers and Music services

New app volume control issue

Updated to the new app yesterday.  When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position.  Tried repeatedly to get it to work, no luck. Anyone else?

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6 days ago
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erichieContributor I
asked in Controllers and Music services

big problems upgrading system from s1 to s2

I held off moving from the S1 (old) app for as long as I could. I had a Connect, Bridge, Play 3, and 3x Play1s. I got an AMP to replace the Connect+Bridge and understood from my research on Sonos.com that the 2013 Play3 and 2017 Play1s would come across to the new (S2) Sonos app fine. Got the AMP, upgraded the app from S1 to S2, got the AMP connected. Then the trouble started. The Play1s and the Play3s would NOT move over to the new app. I’ve literally spent 6 hours doing the connect / upgrade cycle for the Play1s. The Play3 (for better or worse) fails faster - it won’t play the connect sounds, the app won’t recognize button pushes, so I can’t even get to the upgrade part of the cycle. Sonos chat has been not helpful, despite a chat of 2 hours. They told me to call Support. I called - 60+minute wait time.Sonos chat could not even have Sonos call me - said their systems aren’t connected. I am insanely frustrated at this point - anyone have any ideas of how I can get these older speakers

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6 days ago
Multiculti
MulticultiAvid Contributor I
asked in Controllers and Music services

SNR level: how do you check them using new app?

I am new to the concept and was enlightened by a more technical user. https://support.sonos.com/en-au/article/understanding-the-network-details-section-in-the-sonos-appThe Signal to Noise Ratio. This is a measure of the quality of the signal strength between the product and router and is expressed in decibels. A higher value represents a stronger signal. As a general guideline, a SNR of 45 dB and above is considered excellent, while a SNR of 25 dB or below is considered weak.How to you observe or manage SNR on new app?Instructions please. 

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Multiculti
7 days ago
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PG56Contributor I
asked in Controllers and Music services

Connecting Apple Music to Sonos

 I cannot get past "Access to shared Folder is denied……Was on the phone with Sonos but when we became disconnected, they didn't call back.I've used Sonos for over ten years but this is a new annoyance.  

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7 days ago
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michaelf999Contributor I
posted in Controllers and Music services

new Sonos breaks multi-location setup

I have three different Sonos setups at different locations that used to work with just one phone and one app - and the old app would automatically switch between the different systems.The new app broke this. The new app appears to no longer support multiple physically separate Sonos systems on separate networks that are all linked to the same user ID/controller.I tried to reset the devices at my office and re-add them, but that made matters worse. I now get “there was a problem linking ... to your account” and the speakers appear to be just bricks. Even after a total reset, I cannot re-add the speakers at all.This may be the most incompetent consumer technology company in the history of mankind.

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7 days ago
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mjr_@hotmail.com
asked in Controllers and Music services

Napster - songs cut off early, can't seek

Napster has been misbehaving for the last couple of months on my S1 system.   Two problems:A lot of tracks are cut off early, as much as a minute before the actual end.  I mean that Sonos jumps to the next track well before finishing the current track.  It’s different for each track, and not all tracks have the problem, but it’s consistent for the tracks that do (i.e., for a given album/track, it always seems to cut off early at the same point). Seeking doesn’t work at all.  If I seek in a track, I get “The connection to the server was lost” and it skips to the next track.  Merely pausing and resuming triggers this behavior.

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7 days ago
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poolboy610Contributor I
asked in Controllers and Music services

Problems with Alarm Starting - 1-BEAM 4-ONE-SL

 Setup: 1 Beam connected to TV via HDMI, and 4-ONE-SL’s.Issue: I have an alarm setup to start at 10:00 AM for 11 hours, and my timezone is set properly to Central US. The alarm (music) never starts.I also tried to create a group, but you cannot select a speaker group to be used in the alarm. Screenshot of Alarm Settings Screenshot of Date & Time settings Screenshot of System Information 

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Airgetlam
7 days ago
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LypheContributor II
asked in Controllers and Music services

Can we revert and keep the OLD APP??? New one is terribly unintuitive

Frustrated with the new app.  It looks great, but is functionally more confusing.  Can we revert to the old app?  Can we keep the old app instead?  Anyone know?

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7 days ago
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