Controllers and Music services

My wife and I both control the same system using the Sonos App on our iPhones.Most of our music lives on a network attached disk - and appears as a Sonos Music Library.  We often select albums from the ‘recently played’ list on the app. Until about a month ago we had no problems.  But now, items on the Recently Played list that were created by my wife are broken if I select them from my phone.  I get a grey icon instead of album art, and a message saying “Content Unavailable”.   The opposite happens when my wife selects something that I played last.This renders the ‘Recently Played’ list completely useless.  50% of the entries cause errors and you can’t tell which.  It’s like a bad version of Russian Roulette.  I have tried clearing the list, rescanning my music library, restarting the app, power cycling everyhing.  Still broken. Does this happen for other people?   Is there any fix?

Just installed latest app on android and am unable to find tone controls, I keep reading 'navigate to settings-system-product' but there is no 'system' option in settings 

I am still running my old Sonos system with the S1 controller v 11.15.4. Have recently been given an old play 5, but cannot add it to the system because the add product is greyed out. Keeps asking me to update, but obviously my system wouldn’t work with an S2 controller. Have reset the play 5, have plugged it directly into the router, but no joy. Is there any workround I can use?

I have several music apps all of them work fine with Sonos except Amazon music. It works fine for a minute or two and indifferent speakers keep shutting down and then popping back on. Does anybody have a solution?

This system is great when it works, but only when it works.  About 40% of the time it says that it is having issues with connecting to the speakers, the port, the server, or to the streaming service.  I know it’s not the internet connection, I work from home and it always works fine for me, wife streams TV, etc.  It’s never a problem except for with this product.   I’m still (mostly) able to airdrop music to the sonos products if it has elected to be awful that day, but it fights internally with which music it’s trying to play, what the volume is set at, whether the app lets me actually control that music, etc.  Really rage inducing stuff here.  Usually after a couple of hours of this circus, it decides that yes, the network is fine, and yes, we can play music today.  At this point when it starts being awful, I just switch to vinyl because I know that actually works, and then the app seems to be just fine the next day. I know there were some app-related issues that happened in 2024, I

Constant error messages on S1 listening to siriusxmUnable to play 'song' - the connection to SiriusXM was lost.Unable to browse music Anyone ever find a solution?

Hello Sonos Community  Can you recommend a NAS that will work on S2. Ease of use, no drop out and a a decent app are my priority. I’ll be asking for set up hints as well soon. Ha ha thanks

It has been raised and suggested by several users for many, many years yet Sonos does not seem to be receptive.It’s a huge paradox there is no central reboot feature in the app when reboot is the first and foremost default remedy suggested by Sonos support. I can’t think of any issue (and there are quite many) that hasn’t been responded to by Sonos: try to 1) reboot your Sonos system, 2) reboot your router. Whatever the problem, try a reboot and let us know if it didn’t work.The latter is easy, my FRITZ box interface has that feature. However for Sonos reboot I have to climb and crawle the entire house. Up to the ceilings, down on the floors, under furniture, behind shelves. Such a pain, such an annoyance every time.Ideally, in a perfect world it would be even better to make a system that actually works flawlessly but I’m afraid that is too much to ask for. Fixing the broken app of 2024 is a protracted, neverending story, restoring functionality is a mirage, never mind improving the sy

I have a Play 1,3 & 5 (1st gen) They havent been used for a while so I thought I would set them back up.  I made an error thinking the 5 needed to be downgraded when in fact it was the 1 & 3. The online chat got me through this and now all three work in the same room. I tried to connect back to Amazon Music and Alexa. It lets me go through the initial screens via Services & Voice, but when I press 'Authorize' I can see the button react with the grey background on the button coming up but nothing else happens. I can add Sonos radio channels without problem.Can anyone please help?It would appear it won't connect to any external services at all

I have had Sonos products for many years, with around 15 speakers, new and old.  These include old Play 1, Play 3 and Play 5, along with more recent Beam, Sonos 1 and Sonos Sub, along with a Sonos Roam.  Whatever I do with Sonos 1 or Sonos 2 controllers on my iPhone and constantly resetting these, I cannot find any way to make the system work smoothly as it used to.  Sometimes speakers are not recognised, sometimes rooms cannot be added and also volume changes take forever to take place.  Why have Sonos made it so impossible to have a simple solution to manage a fully integrated system?

When trying to add a shared folder playlist to my Play3, having entered all the required path details and then touched the ADD button, it circulates but the process never completes. I have ensured the folder has all the necessary share permissions. 

A few days ago, my symfonisk remote stopped working and there is an alert in the ikea home smart 1 app that it cannot connect to my 2 symfonisk speakers. I have tried re-adding the speakers and cannot. They show up fine in the Sonos app. Unfortunately IKEA was not of much help, so I’m curious if anyone here has had this issue and been able to fix it. Thank you. 

I can’t find the TruePlay option for my Sonos Arc when on my “Living Room” page on the new app, where I have an Arc (gen 1), Sub (gen 2), and 2 Sonos One SL’s as Surrounds. This is the same on my iPhone 15 Pro, my iPhone 11 Pro, and my iPad Pro OLED. Any ideas?

I’m trying to add a speaker has disappeared off my system (but that’s for another topic when I’ve got it sorted) I hit the + To add speaker or component and it says “sign in as the system owner” but I am already signed in.

I have a Roam 2 and an Era 100. I cannot get the app to recognise them both at the same time. They are on the same network and are recognised individually if the other is switched off. I'm not trying to stereo pair them as that's not poss but it would be nice to have them playing the same music in different t rooms. Is it just me being a muppet or what? 

I recently updated to the newest version of the Sonos App and now I am having a number of issues. Initially I had a difficult time getting the sonos system to the wifi system. Now it does not allow me to connect to the steaming music services I keep getting a message that it is unable to play the station. It is extremely frustrating.

Updated internet that had Sonos system and now is saying it equipment needs an update. I click update and app says update failed with no error code. (Help not available)I am assuming equipment is too old for new software. Can I bypass update and use as is? It is now stuck in a loop saying needs an update-won’t update. 

Every morning, the Sonos app shows no services. I have to re-add my Apple Music subscription, and I now have eight Apple Music profiles in the Sonos app (all with the same apple ID). Sonos Radio disappears too and comes back when Apple Music is re-added.  How can I make Apple stay? I was hoping to expand my setup, but it won’t be worth it if I have to add my services every day. 

tune-in radio series are a constant issue with dropouts, disconnecting to service and reliability - there are conversations and questions regarding this issue on this support chat that go back a number of years yet the issues remain the same and are unresolved. the service is not compatible with Sonos and should be removed - and this will remove the frustration.

Setting up/transitioning preexisting player and connect amp system in new home, and I keep getting Not Connected. The system has worked on and off, but I can’t seem to get it reliably connected and usable on my network. I have mesh wifi and ethernet. I have connect amp connected via Ethernet and playbar connected via WiFi, or at least that has worked previously. Now when attempting to use the system I get the Nit Connected and when attempting to Update Network in System Settings, it sees the devices, but keeps telling me I need to do a Factory reset on the devices, which I have now down 2-3 times on each device. Help! 

Why do I have to pause between certain actions for them to take effect correctly when using the latest android app?I was editing the queue yesterday and noticed that if I deleted entries in quick succession several would simply reappear whereas if I paused and counted to 2 between my delete requests they would all be removed as expected.It seems the performance of these new apps still needs a lot of work.the windows version is a joy to use by comparison, fast, responsive, logical and clear as to what’s its doing. (all system and apps at latest available versions as of today.)

I’ve had Sonos for 3 years, I’ve never been able to alphabetize scrolling or search through my Tidal Playlists. Is that available now, and how do I find it? 

I can add a playlist to the queue once that playlist is playing I want to add another playlist to the queue. I go to anI go to a playlist and choose add to the end of queue and it says unable to add to the queue.

Is it possible to find a worse piece of software than Sonos desktop? Once again mine has stopped working, terrible stuff.

Is this a political isssue? A sonus issue that will be fixed? Or something else? Until this morning my pbs stations have playing well on my speakers for a long time