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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,402 Topics
  • 57,113 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8402 Topics
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DidouContributor I
posted in Controllers and Music services
Music library : Folders functionalities

Hi,I mostly use Sonos to listen to my music library (USB device on my router). I use the iOS app and despite the latest updates, some functionalities are still missing for me.I like to use « Folders » instead of « Artist », « Album » or « Song », because it keeps my music in the classification order I want (and because all albums/songs from an artist are in the same place, even if there are many featuring with other artists).In previous app, I could play all files in a folder without having to manually choose each subfolder/file.In the new app, when using « Folders », I first have to choose one subfolder (album) to have the option to play it. If I want to play all the subfolders (albums) of a folder (artist), I need to add each subfolder to the queue.Whereas.. If I use « Artist » instead of « Folders », I do have the option to play all.Previously, « Folders » worked the same way as « Artist » for example. When I was in a folder, I could play all that was inside in one click, use shuffl

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CanisLupusNL
21 days ago
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AA1986Contributor I
asked in Controllers and Music services
Alarm not working

HelloI cannot see any recent threads on this but about 10 days ago my alarms have just stopped working altogether. have tried setting an hour before, radio, Sonos chime, set playlist etc but nothing seems to work. The time comes and goes and no music whatsoever from the Sonos. So frustrating as this used to be perfect before all the problems. Then the set timings had to be an hour before but it was at least functional. Now nothing

48616
K
22 days ago
MoPac
MoPacHeadliner I
posted in Controllers and Music services
Error when loading queue…. Still

 When I use Add to End of Queue to load a user created playlist I still get the error shown in the first screenshot.  In spite of the error the playlist loads.  Why does this still occur?  Thought this was fixed. 

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MoPac
22 days ago
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guytContributor I
posted in Controllers and Music services
Adding library to Android App doesn't work for me...

So, I have been trying to connect my music library located on my PC to the (newer) Android App. I can make it work from PC to PC, but many hours spend looking on the net for a solution didn’t give results.Systems: Windows 11/Android Version 15SMB1/SMB2 configuration: Music file network configuration:My Sonos App that doesn’t even validate library entry (button stays disabled):  What Am I doing wrong? Thanks!

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G
22 days ago
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Sawyer704Contributor I
asked in Controllers and Music services
Upgrading from S1 to S2 - Library?

Will the music library I created by uploading CDs for the S1 system work in the S2 system? Will the Sonos Playlists still work?

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controlav
22 days ago
MoPac
MoPacHeadliner I
asked in Controllers and Music services
Queue not following music progress….Still

 Why does the queue not follow the progress of the music?  When I’m playing track 137 that’s where I should be when I open the queue.  Instead I’m on page one.  When will this be fixed?

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Corry P
22 days ago
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StephenDeggContributor I
asked in Controllers and Music services
compilation cds

Regarding compilation CD’s they look like individual CD’s for each track in the app. they used to look ok before, is the s release issue??Best regards  

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S
22 days ago
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Chris KollmerContributor I
asked in Controllers and Music services
BBC Sounds

Hi thereI have installed the Sonos app 2 days ago and cannot find and therefore add BBC Sounds as a service. My address is clearly showing as based in the UK. Can you advise.please?Chris

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A
23 days ago
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jfeuerContributor I
asked in Controllers and Music services
Scrolling stops

I cannot scroll down beyond a certain point when I want to choose an artist to listen to in the Amazon Music app within the Sonos app. It doesn't happen when I use the Amazon Music app alone. How can I fix this problem. 

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Stanley_4
23 days ago
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jspa2024Contributor I
posted in Controllers and Music services
Music for the holidays, SONOS?

Disappointment doesn’t even begin to explain how I feel right now. After a significant investment in SONOS products (which we LOVE), after surviving SONOS-GATE with the S1/S2 app debacle (we were very thankful to keep our fully functioning, amazing sounding original speakers), now my app cannot connect to my network at all. I spent an hour without figuring it out before finding this community, which I am thankful for.SONOS…. I beg you, please fix this app or revert back to the old one. I start hosting for the holidays in 6 days and this is seriously stressing me out.

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AjTrek1
23 days ago
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StoveContributor II
posted in Controllers and Music services
s2 adding deivce 1106 error - the fix

This is a bug report for the Sonos Android app developers. Using the android app, when adding an old device that requires an update l, the update will fail and you will get an error: 1106  The fix is to borrow an iPhone from someone and set it up with that instead. The update will go through fine in iphone.  

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23 days ago
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TorbenlohseContributor I
asked in Controllers and Music services
system to back level to be updated.

My system is so old that it was created in the time where it wasn’t mandatory to create a system owner “admin”. When I try to update, the system ask for verification from the system owner.  I can’t create a new user because the username is already in the system. The speakers is attached to the system… so I’m kind of stuck.  It is old speakers so I use the S1 app. I would like to reset it all to fabric settings  Is there any solution I can try in order to get the system to play again? best regards Torben

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Mr. T
23 days ago
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DusanVAContributor I
asked in Controllers and Music services
reauthorization progress

Unbelievable.  I have 6 products from Sonos. It is asking me every week to reauthorize account . It is not possible to reauthorize from Android app. This problem is here for more that 8 months , what I can see from another posts. All posts were closed , and it ia not possible to wrote there. But this problem has not been solved !! I have latest SW on my products , and I have also latest android app. Are you going to do something ? 

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Airgetlam
23 days ago
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Tracy-hillContributor I
asked in Controllers and Music services
problems with new Sonos app

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.trying to adjust volumes is almost impossible and VERY VERY frustrating.fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.when will these problems be fixed..?

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buzz
23 days ago
rosswells127
rosswells127Prodigy I
posted in Controllers and Music services
Frequent Re-authorise request for Sonos Radio service

​@Corry P Hi. Is it normal to have to re-authorise to Sonos radio once or twice a week? Happens on both my iPad and iPhone.I do not have a paid subscription to Sonos HD.I have sent through a diagnostic.Ross. 

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rosswells127
23 days ago
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peterzeContributor I
asked in Controllers and Music services
Sonos system registered to old email after change

My fiancee had to change Sonos account email and now we can't control the system at all - it keeps telling us to log in as system owner. On website it also does not show any systems registered to her account. Any solutions besides factory resetting some 10+ speakers?

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Mr. T
23 days ago
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Maca1960Contributor I
asked in Controllers and Music services
ios18

I’ve just downloaded IOS18 onto a iPhone 14pro. Every time I start the SONOS app , it crashes. Prior to the iOS update IOS 17 was stable..

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Y
23 days ago
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TomtomtomtomContributor I
asked in Controllers and Music services
problème de connexion plusieurs enceintes

Bonjour je n’arrive plus à connecter deux enceintes en même temps soit l’une ou l’autre et lorsque j’essaye de créer un groupe j’ai le message connexion impossible essayer plus tard je craque  Moderator Edit: Google Translate- Good morning I can no longer connect two speakers at the same time either one or the other and when I try to create a group I get the message connection impossible try later I'm cracking

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F
23 days ago
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robokittyEnthusiast II
asked in Controllers and Music services
why is the library suddenly giving me many copies of the same record?

a few weeks ago my sonos library started giving me multiples copies of some albums. I think even though all my albums are in different folders and have consistent “album artist” is it now giving me an entire different albume for each song artist! This makes compilation albums completely unusable. It’s not the controller, as this is consistent with ios, win11 and Sonopad controllers. Check out this image!  

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23 days ago
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andiknobiContributor I
asked in Controllers and Music services
youtube music

Hello everyone. I can't find any YouTube playlists on my sono move 2. Please help. The link to YouTube music is there. Thx Andreas

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Corry P
23 days ago
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DcfrustratedContributor I
asked in Controllers and Music services
endless sign in requests

Beyond frustrated with the new app. My Apple service needs to be reauthorized. Sonos doesn’t let me do this from my PC, which actually functions. It makes me do it from the app, which doesn’t function (and is beyond slow once the new app was introduced). In particular, the app makes me sign in on an endless do loop even though my profile shows up on the app. HELP!!!!

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Corry P
23 days ago
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Joanita_87Contributor I
asked in Controllers and Music services
use alarm on SYMFONISK

How do I setup my alarm clock to play on the speaker insted of my phone, just like I do with the music. Pls help me Out.

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Pools-3015
23 days ago
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PerplejoContributor I
asked in Controllers and Music services
Why can be play ONE ONLY song and it stops? Can be change it?

The problem is precisely when I play from the Sonos app:I go into the music service, choose any song from the library, it plays it, ends and that's it. Silence. It doesn't do anything else.(The device is Era300 in case that is of any relevance).Thanks.

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Corry P
23 days ago
K
KosEnthusiast II
asked in Controllers and Music services
One alarm insists to chime instead of playing music?

I have several alarms going off around the house in the morning. But one of them (the last one) - Norman’s - will only chime. See screenshot. Any tricks to avoid that….? Thanks!  

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J
24 days ago
elliot1956
elliot1956Contributor II
posted in Controllers and Music services
Amazon playlists "QUEUE" is limited to 100 songs on new app.

As of this writing I have seen quite a bit of improvement with the new app.  Response, volume control and grouping have been improved.  However when using the ‘new’ app and I select one of my Amazon playlists which has an excess of 100 tracks the “queue” in the ‘new’ app will only display 100 tracks.As a test I launched the ‘old’ app on my home PC and when I select a playlist in excess of 100 songs the ‘old’ app and the ‘new’ app show the correct number of tracks.  The playlist I selected in the ‘old’ app had 494 tracks.It’s obviously not an Amazon issue and I was wondering if anyone else would be able to verify this as well.Apple Music playlists display the correct number of tracks in both ‘old’ and ‘new’ app.

1487
K
24 days ago
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