why my OneSL cant connects to youtube music. Even after sign in and connects in everywahere
Answered
why my OneSL cant connects to youtube music
Best answer by Airgetlam
Not really enough information to diagnose.
I’d start with a couple of things, testing between each to see if it has ‘fixed’ the issue.
First, remove the YouTube service from your Sonos controller, wait a minute, then add it back. Amongst other things, it will force a reconnection with the YouTube auth server, which may help.
The next thing I’d try is a full network refresh, by unplugging all Sonos devices from power, then rebooting the router. Wait two minutes, then plug in the Sonos devices again. Wait two minutes for them to boot up and reconnect, then test.
Finally, if that doesn’t work either, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
One more random thought…as I recall, there were some ‘Press’ related YouTube accounts that were an issue, due to the way YouTube identified them. I’d think the diagnostic might help identify that, if it’s an issue.
Not really enough information to diagnose.
I’d start with a couple of things, testing between each to see if it has ‘fixed’ the issue.
First, remove the YouTube service from your Sonos controller, wait a minute, then add it back. Amongst other things, it will force a reconnection with the YouTube auth server, which may help.
The next thing I’d try is a full network refresh, by unplugging all Sonos devices from power, then rebooting the router. Wait two minutes, then plug in the Sonos devices again. Wait two minutes for them to boot up and reconnect, then test.
Finally, if that doesn’t work either, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
One more random thought…as I recall, there were some ‘Press’ related YouTube accounts that were an issue, due to the way YouTube identified them. I’d think the diagnostic might help identify that, if it’s an issue.
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